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MainStay Suites Alcoa Knoxville Airport

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#5 of 15 Hotels in Alcoa
Certificate of Excellence
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MainStay Suites Alcoa Knoxville Airport
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165 Reviews from our TripAdvisor Community

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Showing 164: English reviews
virginia
Reviewed 2 weeks ago

Slower than normal check in service with reservation. Very noisy and not much done about it. Was put in a room right beside a room that was complaining of noise as I checked in, when I questioned why I was given that room I was told they are not making noise its the rooms above???? I also found a used...

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Helpful?
Thank cigarettetopgun
General M, General Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

Thank you for taking the time to share your most recent experience at MainStay Suites. I will use this information as a training opportunity for my team. We continue to learn from our guest in hope to improve our customer service and overall guest experience, and with that being said, I would love to earn your business again in the...

Atlanta, Georgia
Reviewed October 31, 2016

I will recommended to others to stay this place. its clean and near by airport. they offer good break fast also . i booked this motel at last minute i completely satisfied with their service. Staff is very nice.

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Helpful?
Thank Sunil N
General M, General Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

Thank you for taking the time to share your most recent experience at the MainStay Suites of Alcoa. We are pleased to know you selected our hotel at the last minute and had a positive experience. Our spacious clean suites, hot breakfast buffet, and world -class customer service is exactly what you will receive when you choose MainStay Suites. Thank...

Knoxville, Tennessee
Reviewed October 21, 2016

We are a local motorcycle shop that regularly needs to obtain local accommodations for our traveling clients. Mainstay Suites is always our first choice. Perry Prichard always gives us great customer service and will even provide transportation if needed. We always receive positive feedback from our clients on the well above average accommodations and amenities. Keep up the great work!

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Helpful?
Thank kevinmmarshall
General M, Front Office Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

Thank you for taking the time to complete our online survey. We at Mainstay Suites strive for excellence to ensure all of our guests are happy and feel at home away from home. It is our pleasure to serve you and hope you will send more our way. Thanks again for your business. Mainstay Suites - Come Enjoy the Suite...

Cedar Falls, Iowa
Reviewed October 18, 2016

We picked this hotel via Google map/hotel listing. It had a reasonable price for us. Called to check availability, very nice worker. Checked in a couple hours later and they had pulled up my choice number. Pleasantly/happily surprised by the hotel. Full size fridge, microwave, real silverware/dishes/cooktop. Kitchen island with two office chairs, pull out couch and queen bed. Non...

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Helpful?
Thank LeadvilleFan
General M, Front Office Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

Thank you for taking the time to complete our online survey. We at Mainstay Suites strive for excellence to ensure all of our guests feel at home away from home. Thank you again and we hope to see you again real soon. Mainstay Suites - Come Enjoy the Suite Life!

Reviewed September 27, 2016

Stayed here for a run to the Tail of the Dragon. Wonderful staff who were incredibly helpful and always available to help with what's the best around the area. Also, the rooms were nicer than you'd expect. Will stay here again and recommend to friends.

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Helpful?
Thank Nolan B
General M, Front Office Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

Thank you for taking the time to complete our online survey. We at Mainstay Suites strive for excellence to ensure all guests are happy and feel at home away from home. Thank you and we hope to see you again real soon. Mainstay Suites - Come Enjoy the Suite Life!

Sebring, Florida
Reviewed September 26, 2016

Our stay was a pleasant stay, to say the least. Specifically I wanted to point out that when we checked in, Leanna went out of her way to make our stay nice. She was very accommodating and pleasant. I learned that Leanna is a fairly new employee, but she her customer service was fantastic.

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Helpful?
Thank troubl231
General M, Front Office Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

Thank you for taking the time to complete our online survey. We at Mainstay Suites strive for excellence to ensure all guests are happy and feel at home away from home. Thank you and we hope to see you again real soon. Mainstay Suites - Come Enjoy the Suite Life!

Raleigh, North Carolina
Reviewed September 24, 2016

Perry & the staff made our trip absolutely perfect! The location of the hotel is ideal to go explore the amazing roads & scenery of the surrounding area with an easy trip back to "civilization". Thank you again to Perry & the hotel staff in going above & beyond in ensuring we had a wonderful stay & "The Perfect Road...

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Helpful?
Thank SuburbanIdiot
General M, Front Office Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Front...

Reviewed September 24, 2016 via mobile

My friends & I haves stayed at this location for Vols football games for the last 15 years. We have showed tremendous loyalty. Last night after traveling from Nashville, we we told we had a room, but it was with 1 bed & a sleeper sofa. We have 4 adults. Of course being UT/FLA weekend no other rooms are available....

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Helpful?
Thank Scott A
General M, Front Office Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience...

Reviewed September 23, 2016 via mobile

I stayed at mainstay suites in Alcoa. I was checked in by a wonderful front desk girl named leeanna . she said she was new but it didn't seem like it. She handled her job better then anyone that I've seen working there. She's spunky got a great personality! Rate this hotel 5 out of 5 because of her!!

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Helpful?
Thank Chris J
General M, Front Office Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Front...

Charlotte, North Carolina
Reviewed September 9, 2016 via mobile

This hotel is designed for extended stays, however, I stayed one night. The check-In agent, Jason, was super friendly and helpful. The room was a suite, albeit a small one. It was very clean and the hotel was relatively quiet. I did hear a dog barking while walking down the hall. The free breakfast was sufficient and not just "continental"....

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Helpful?
Thank USFlyBoy
General M, Front Office Manager at MainStay Suites Alcoa Knoxville Airport, responded to this review

We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future. Kind regards, Front...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Breakfast Available
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Banquet Room
Official Description (provided by the hotel)
The Knoxville MainStay Suites is located just minutes from the Knoxville Airport (McGhee Tyson Airport), the University of Tennessee and downtown Knoxville. Our Knoxville, Tennessee hotel is conveniently located to the nearby cities of Oak Ridge, Pigeon Forge, and Gatlinburg. The MainStay Suites Knoxville TN hotel is just minutes away from: Alcoa Aluminum, Maryville College, Knoxville Convention Center, Neyland Stadium, Blount County Industrial Par, the University of Tennessee Medical Center, and Knoxville Zoo. We offer Blink charging stations for electric cars on-site, so our guests and their vehicles can charge overnight! ... more   less 

Additional Information about MainStay Suites Alcoa Knoxville Airport

Address: 361 Fountain View Cir, Alcoa, TN 37701-1945
Location: United States > Tennessee > Alcoa
Price Range: $65 - $121 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — MainStay Suites Alcoa Knoxville Airport 2.5*
Number of rooms: 80
Reservation Options:
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Also Known As:
Mainstay Alcoa
Alcoa Mainstay
Hotel Style:
#3 Family Hotel in Alcoa
#5 Business Hotel in Alcoa
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Questions & Answers

Here's what travelers have asked, with answers from MainStay Suites Alcoa Knoxville Airport staff and other travelers.
3 questions
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West Palm Beach, Florida
over a year ago
South Fulton, Tennessee
Sevierville, Tennessee

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Questions? Get answers from MainStay Suites Alcoa Knoxville Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“ask questions! ball tournament's, why so full?”
 of 5 bubbles cigarettetopgun, 2 weeks ago | Read review
“We were on 2nd floor no complaints.”
 of 5 bubbles pmazz278, Aug 10, 2016 | Read review
“All the rooms looked great but dinner is easy with nearby walking distance restaurants and the free breakfast was terrific.”
 of 5 bubbles chazRT08, Jul 5, 2016 | Read review
“High floor probably best.”
 of 5 bubbles stokersam, Jun 27, 2016 | Read review
“All the rooms were good. I like the 1st floor”
 of 5 bubbles robertbrown1967, Apr 15, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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