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Phoenix Inn Suites Albany

#4 of 10 Hotels in Albany
Certificate of Excellence
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Phoenix Inn Suites Albany
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147 Reviews from our TripAdvisor Community

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Showing 147: English reviews
Washington
Level Contributor
3 reviews
3 of 5 stars Reviewed 3 days ago NEW

Nice hotel, clean and comfortable. Loved that Denny's delivered to the room. Problems with housekeeping made my rating low. The breakfast area is large. Pool and workout room very nice and clean. The manager and staff are truly caring and wonderful.

Helpful?
Thank Snugs77
Vancouver, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

My wife and I was going from Vancouver, Canada to San Francisco in June, 2016. We stopped here for one night. It was a real surprise. The location is just off I 5 yet quiet. I booked it on line and check in was a breeze. The front desk was pleasant and helpful. The room is clean and fresh. Decent... More 

Helpful?
Thank Daigow
San Diego, CA
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed 5 days ago NEW

Stayed for one night...was suppose to stay two, but cancelled the second night to be closer to our event. While the hotel was recently renovated it still has some signs of the old version. If you want a non-smoking room be very clear when making reservations because some of the rooms once were "smoking allowed" rooms and still smell like... More 

Helpful?
Thank buhie
Seattle, Washington
Level Contributor
32 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed 1 week ago

We were road tripping on I-5 and looking for a place to spend the night in the Portland/Vancouver, WA area. Since it was STP weekend (Seattle to Portland Bicycle Ride), there are very limited choices, so we decided to look further south and landed on the Phoenix Inn in Albany. The room was spacious and included a refrigerator and microwave.... More 

Helpful?
Thank Hippely
Newark, California
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

We were very impressed with this hotel. It looks brand new! The rooms are large and well appointed. The employees, in particular Adriana, Jenna and Leanna, were very friendly and professional. My wife appreciated the treadmill. It was a great overnight stay. Thank you.

Helpful?
Thank Steve P
Oxnard, California
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Special thanks to front desk manager Jenny for turning what started off as a bad experience at another hotel into a great experience at this hotel. I told her what I went through at another hotel and turns out she's to work over there so she was very familiar with their way of doing business. She set me up in... More 

Helpful?
Thank David P
Level Contributor
5 reviews
5 of 5 stars Reviewed 1 week ago via mobile

Jenna sapp encouraged me, my husband, and mother in law to stay at the Phoenix and stated that they would be happy to have us. I called and spoke to Leanna. She was very warm and welcoming. I can see why she is a supervisor and an excellent asset to this hotel. Our check in went smoothly and easily as... More 

Helpful?
Thank MiaHill
DPappasAlb, General Manager at Phoenix Inn Suites Albany, responded to this review

MiaHill- Thank you for staying with us. Wow, I'm in awe of your review. It was very nice of you to devote the time to write this. I'm so excited to hear about your experience. These comments epitomize what we hope every guest feels. Our staff does work extremely hard to provide wonderful accommodations and service. Thanks again for the... More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Room was very nice. We were very pleased with the room. Couch was included in double queen room without having to ask for an upgraded room. Our beds were not of queen size but more of a double. We stayed for three nights. Our main issue was a family of 3 rooms who checked in at close to 11pm and... More 

Helpful?
Thank Vanessa P
DPappasAlb, General Manager at Phoenix Inn Suites Albany, responded to this review

Vanessa P- We appreciate you staying with us. Thanks for the feedback. I'm sorry about your most recent experience. It sounds like we let you down in an area that we're typically extremely consistent. Housekeeping is our highest rating, so I'm disappointed that we didn't provide you with the type of stay over service we should have. On the family... More 

Middleton, Idaho, USA
Level Contributor
37 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We had 3 rooms for a week and out location was in Salem, but we didn't mid driving because this location is by far better than the Phoenix Inn in Salem. Rooms are spacious. Not the best breakfast, but they do offer it. Pet friendly hotel and very easy access to the freeway. Front desk was helpful and polite.

Helpful?
Thank OnTheRoadAgain944
DPappasAlb, General Manager at Phoenix Inn Suites Albany, responded to this review

OnTheRoadAgain944- Thanks for staying with us. We appreciate the review and quality rating. It's sounds like you had good experience. I'm glad you enjoyed our newly renovated rooms. My apologies on the breakfast while you were visiting. We always work hard to have a wonderful presentation and offer a nice breakfast. I'm sorry we let you down. We'll discuss this... More 

1 review
5 of 5 stars Reviewed 5 weeks ago via mobile

This hotel was the best one I have stayed in so far....and I have stayed in a few. This is the only one for me when I am in the area . Clean rooms , excellent pool and spa . Didn't have time for the exercise room this time but definitely next time we will. The breakfast was absolutely amazing.

Helpful?
Thank Tracy A
DPappasAlb, General Manager at Phoenix Inn Suites Albany, responded to this review

Tracy A- Thank you for staying with us. We appreciate the wonderful review and excellent rating. I'm glad you were able to relax and enjoy your visit with us. We're very excited about our newly renovated hotel. Our staff works hard to provide excellent accommodations and service. We look forward to welcoming you back next time. Dave Pappas General Manager More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Kitchenette
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Free Parking
  • Airport Transportation
  • Laundry Service

Additional Information about Phoenix Inn Suites Albany

Address: 3410 Spicer Drive SE, I-5 Exit 233, Albany, OR 97322
Location: United States > Oregon > Albany
Price Range: $107 - $165 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Phoenix Inn Suites Albany 2.5*
Number of rooms: 93
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Also Known As:
Phoenix Hotel Albany
Phoenix Inn Suites Albany Oregon
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