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Phoenix Inn Suites Albany

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#4 of 10 Hotels in Albany
Certificate of Excellence
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153 Reviews from our TripAdvisor Community

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Showing 153: English reviews
Calgary, Canada
Level Contributor
41 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Driving from San Francisco to Seattle our family of 6 (3 generations) tried to get a room in Eugene. Everything was sold out due to a football game. We kept driving north and randomly stopped in Albany to check on the Phoenix Inn located by the side of the highway. We were welcomed by Jenna at the front desk. Great... More 

Helpful?
Thank jtllz
DPappasAlb, General Manager at Phoenix Inn Suites Albany, responded to this review

jtllz- We appreciate you staying with us. Thanks for the great comments and quality rating. It's great to hear about your experience. We're glad you decided to stop in Albany. I'm glad you enjoyed our newly renovated hotel. Jenna is very friendly, and provides wonderful service to our guests. We'll discuss your feedback on the breakfast, and continue to explore... More 

Level Contributor
55 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed 4 weeks ago

Stayed one night while on a buisness trip. Room was great, very clean, comfortable, good AC, micowave and fridge. Bathroom was clean. Bed was comfortable. Elevator is a bit slow. The free breakfast was your typical "make your own waffle" with precook eggs and a few fixins. Staff were very friendly and helpful.

Helpful?
Thank Bob M
DPappasAlb, General Manager at Phoenix Inn Suites Albany, responded to this review

Bob M- We appreciate you staying with us. Thanks for the wonderful review and quality rating. I'm glad you had a great experience. We're excited about our newly renovated hotel. We look forward to welcoming you back next time. Dave Pappas General Manager More 

Sacramento, California
Level Contributor
6 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 weeks ago

Stayed two nights on a long road trip, hotel was great, room was excellent as were the staff, would highly recommend. Try to stay on the side away from the freeway, truck noise! Close to town with restaurants, gas, and safeway nearby.

Helpful?
Thank justavetalso
DPappasAlb, General Manager at Phoenix Inn Suites Albany, responded to this review

justavetalso- Thanks for staying with us. We appreciate the great comments and excellent rating. It's wonderful to hear about your experience. Hope you'll visit us again. Dave Pappas General Manager More 

Roseburg, Oregon
Level Contributor
14 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 21, 2016

Across the street from a Denny's but not needed for breakfast because their complementary breakfast was excellent and above average. 2 blocks (other side of freeway) from a large outdoor mall and plenty of other restaurant choices (Elmer's, Applebees, and fast food. Room was large and very well equipped with all the amenities , The hotel was in great condition.... More 

Helpful?
Thank FifthRib
DPappasAlb, General Manager at Phoenix Inn Suites Albany, responded to this review

FifthRib- Thank you for staying with us. We appreciate the review and excellent rating. I'm glad you had a great experience. Our staff works very hard to provide wonderful accommodations and service. My apologies for the lack of extra grassy area for pets. We value your feedback tremendously. Dave Pappas General Manager More 

Medford, Oregon
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed August 19, 2016 via mobile

We were surprised at how nice the hotel and accomodations were. Our room was large, clean beyond belief, and comfortable. There during a heat wave, the first night as we arrived there was a power outage. The hotel graciously openned up the pool for cooling off. Once power was on the A/C worked extremely well. The breakfast was a exceptional.... More 

Helpful?
Thank Cheryn35
DPappasAlb, General Manager at Phoenix Inn Suites Albany, responded to this review

Cheryn35- Thank you for staying with us. We appreciate the nice comments and excellent rating. I'm glad you enjoyed your stay in the midst of an unfortunate situation. The staff works very hard to provide excellent accommodations and service. We're excited about our newly renovated hotel. We look forward to welcoming you back next time. Dave Pappas General Manager More 

Kenmare, Ireland
Level Contributor
128 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
4 of 5 stars Reviewed July 30, 2016

Read some less than good reviews but decided to take a chance as I was arriving late on the HUT airport shuttle from Portland and it drops off at Phoenix Inn. I was pleasantly surprised. Yes, some updating here and there of things such as draperies would be nice, but... I found the place to be overall quite nice, very... More 

Helpful?
Thank Madeit2Ireland
DPappasAlb, General Manager at Phoenix Inn Suites Albany, responded to this review

Madeit2Ireland- We appreciate you staying with us. Thanks for the nice comments and quality rating. It's great to hear about your experience. Our staff works very hard to provide excellent accommodations and service. Hope you'll visit us again in the future. Dave Pappas General Manager More 

Washington
Level Contributor
4 reviews
3 of 5 stars Reviewed July 26, 2016

Nice hotel, clean and comfortable. Loved that Denny's delivered to the room. Problems with housekeeping made my rating low. The breakfast area is large. Pool and workout room very nice and clean. The manager and staff are truly caring and wonderful.

Helpful?
Thank Snugs77
DPappasAlb, General Manager at Phoenix Inn Suites Albany, responded to this review

Snugs77- We appreciate you staying with us. Thanks for the feedback. I'm glad you received great service and enjoyed many aspect of your visit. My apologies for any housekeeping issues. We'll discuss your review as a staff to ensure we're always providing quality accommodations in every area. Hope you'll give us the opportunity to win back your confidence in the... More 

Vancouver, Canada
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 25, 2016

My wife and I was going from Vancouver, Canada to San Francisco in June, 2016. We stopped here for one night. It was a real surprise. The location is just off I 5 yet quiet. I booked it on line and check in was a breeze. The front desk was pleasant and helpful. The room is clean and fresh. Decent... More 

Helpful?
Thank Daigow
DPappasAlb, General Manager at Phoenix Inn Suites Albany, responded to this review

Daigow- Thank you for staying with us, We appreciate the wonderful comments and excellent rating. I'm glad you had a great experience. We're very excited about our newly renovated hotel. Our staff works very hard to provide top notch accommodations and service. We look forward to welcoming you back next time. Dave Pappas General Manager More 

San Diego, CA
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed July 24, 2016

Stayed for one night...was suppose to stay two, but cancelled the second night to be closer to our event. While the hotel was recently renovated it still has some signs of the old version. If you want a non-smoking room be very clear when making reservations because some of the rooms once were "smoking allowed" rooms and still smell like... More 

Helpful?
Thank buhie
DPappasAlb, General Manager at Phoenix Inn Suites Albany, responded to this review

Buhie- We appreciate you staying with us. Thanks for the review. My apologies for your experience. We previously had some smoking rooms, but we're now a non-smoking facility. When we renovated, we did completely renovate every guest room, not just change those rooms to non-smoking. I'm so sorry the scent of our housekeeping deodorizer was too strong. Also, I can... More 

Seattle, Washington
Level Contributor
39 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed July 21, 2016

We were road tripping on I-5 and looking for a place to spend the night in the Portland/Vancouver, WA area. Since it was STP weekend (Seattle to Portland Bicycle Ride), there are very limited choices, so we decided to look further south and landed on the Phoenix Inn in Albany. The room was spacious and included a refrigerator and microwave.... More 

Helpful?
Thank Hippely
DPappasAlb, General Manager at Phoenix Inn Suites Albany, responded to this review

Lynnhip- Thank you for staying with us. We appreciate the feedback. I'm glad you enjoyed your stay in Albany. We're excited about our newly renovated hotel. We'll discuss your breakfast comments as a staff to ensure we're always providing a excellent breakfast with great options. Hope you'll return soon. Dave Pappas General Manager More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Kitchenette
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Business Center with Internet Access
  • Self-Serve Laundry
  • Airport Transportation
  • Laundry Service
  • Conference Facilities

Additional Information about Phoenix Inn Suites Albany

Address: 3410 Spicer Dr SE, I-5 Exit 233, Albany, OR 97322-7038
Location: United States > Oregon > Albany
Price Range: $97 - $174 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Phoenix Inn Suites Albany 2.5*
Number of rooms: 93
Reservation Options:
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Also Known As:
Phoenix Hotel Albany
Phoenix Inn Suites Albany Oregon
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