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Bertram Inn and Conference Center

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Bertram Inn and Conference Center
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95 Reviews from our TripAdvisor Community

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Showing 92: English reviews
Groton, New York
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Stayed at the Bertram for three nights while attending a trade show there. I cannot say enough about the wonderful staff, clean and well furnished rooms, excellent restaurant at the Inn and beautifully manicured grounds. I look forward to coming back next year!!

Helpful?
Thank xannan75
A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago via mobile

Great staff and exceptional service from the bar staff . Alex is an exceptional bartender and the food is great!! The staff is friendly and make you feel at home . I stay here frequently and would highly recommend it to anyone!!! It's my favorite place to stay..

Helpful?
Thank A TripAdvisor Member
Lancaster, Ohio
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed July 15, 2016 via mobile

Was here with family for three days for a conference. Everyone was very helpful- we found all the staff provided excellent service. Hotel was clean and nice. While the decor was a little worn in rooms, they were nice. There was great strong wifi in rooms and all over the hotel- I was able to get work done while hubby... More 

Helpful?
Thank Mpfields
Columbus, Ohio
Level Contributor
29 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed July 13, 2016

staff was very friendly and the facilities for the conference served their purpose but this place needs an update. the bathroom counters are dated - 1980's, the decor is dated. it is close to pieces of local charm so you have to consider the trade off. I do have to echo though that my bed was amazing.

Helpful?
Thank A P
Annandale, Virginia
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed May 13, 2016

The rooms are quite spacious. In fact you keep thinking there is furniture missing because of the space available. But I suppose that is partly because they have a pull out sofa in the room. The room was clean, but it was relatively dark. Small TV. Bathroom had one of those set ups where the door barely missed the stool... More 

Helpful?
1 Thank DERTUR
Newark, Ohio
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 28, 2016

Bed was super comfortable. Water pressure excellent. Service was stupendous. Food was great. Room was clean, I have a phobia and checked everything, everywhere for nasty and non was to be found. Overall a very pleasant experience. Would definitely stay here again.

Helpful?
1 Thank terrystickle
Parkersburg, West Virginia
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed April 23, 2016 via mobile

Check in shouldve given us a clue about the rest of our stay. It was similar to renting a vacation home where the owners are in another country. We had several rooms booked which seemed to be overwhelming for front desk. There was great confusion, there were charges made that shouldnt have been and the wrong rooms assigned. Ate at... More 

Helpful?
2 Thank MommaDiamond

Travelers are raving about these Aurora hotels

1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed February 17, 2016

I'll start by saying this is a nice place to lay your head at night. The building is huge and the rooms were very comfortable and very clean. I had no issue with the quality of the establishment. The STAFF on the other hand was AWFUL. We recently had our wedding in the area so we booked several rooms. The... More 

Helpful?
4 Thank David U
Derrick B, Manager at Bertram Inn and Conference Center, responded to this review

Congratulations on your Wedding! Thank you for your comments and concerns about our front desk staff. I wish you had not waited 4 months to post your review. I would have to agree with you, that MOST of the staff at the hotel can be described as pleasant and attentive. The hotel itself is a beautiful oasis in the Aurora/Chagrin... More 

Cleveland, Ohio
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed December 14, 2015 via mobile

I feel bad about this review as the Bertram used to be "THE PLACE" to stay, the room and halls were dark and somewhat unclean and very run down, the front desk and all service was almost non existent. The sushi was good in paws I must say and the bartender, Alex were the only bright spots. The food in... More 

Helpful?
4 Thank jngcle
Derrick B, Manager at Bertram Inn and Conference Center, responded to this review

Thank you very much for your review. There is no excuse for poor or inattentive service and simple things like, good morning and good evening go a long way. It is true that it had not snowed or rained in quite a while and whilst those conditions can account for leaks, there are other circumstances that can cause a leak.... More 

Colorado
Level Contributor
37 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
2 of 5 stars Reviewed December 12, 2015 via mobile

There is little to no cellular service in the hotel. The wifi is painfully slow and broken into a hundred different networks that you must subscribe to individually. The television is unwatchable, 95% of the channels do not get a signal. The rooms are in need of updating, torn wallpaper, lose doorknobs and fixtures. The entire place was built cheaply... More 

Helpful?
3 Thank places2gowithnoone2c
Derrick B, Manager at Bertram Inn and Conference Center, responded to this review

Thank you for taking the time to express your views on our Inn. The Bertram does not offer bell or door staff, as it is not a full service hotel. We do offer a hot breakfast buffet to our guests as well as an a-la-carte room service menu for our in-house guests. The meeting room facilities are constantly being updated... More 

Questions? Get answers from hotel staff and past guests. Ask a question

8 photos of this hotel

Management photos: Courtesy of the property manager

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Pool/Beach Area (1)
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Business Center/Function Rooms (1)
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Dining (1)
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Room/Suite (2)
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Room Service
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Concierge
Official Description (provided by the hotel)
The Bertram Inn and Conference Center is a full service conference center and hotel. The Bertram boasts 224 well appointed guest rooms and suites. Heated outdoor pool, exercise rooms and a game room. The hotel features two restaurants, a bar and a full sushi bar. Located just minutes away from Aurora Farms Premium outlets, Thorncreek Winery, Wildwater Kingdom and Hardrock Rocksino. ... more   less 

Additional Information about Bertram Inn and Conference Center

Address: 600 N Aurora Rd, Aurora, OH 44202-7107
Location: United States > Ohio > Aurora
Price Range: $100 - $172 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Bertram Inn and Conference Center 3.5*
Number of rooms: 224
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Also Known As:
Bertram Hotel Aurora
Bertram Inn And Conference Center Aurora, Ohio
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