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Candlewood Suites Apex Raleigh Area

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1005 Marco Drive, Apex, NC 27502
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Candlewood Suites Apex Raleigh Area
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41 Reviews from our TripAdvisor Community

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Apex, North Carolina
Level Contributor
182 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 128 helpful votes
4 of 5 stars Reviewed 2 weeks ago

I work at the Waffle House nearby. During the recent "blizzard" of 16..my bosses wanted to make sure we could get to work. So they put us up for the weekend. After a cold snowy 10 hour shift..I was beat. I dragged in the hotel. It only took me a few minutes to get checked in..then I was on my... More 

Helpful?
Thank Sburris65
Knoxville, Tennessee
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed December 2, 2015

Nice hotel. It is an extended stay so they only clean your room once a week. It has a kitchen in the room. Beds are comfortable. No problems at all. They provide everything you need to do meals in your room. Wi-fi worked great. My problem was that I reserved a no-smoking room and by the time I got there,... More 

Helpful?
Thank Bob B
IHGCare, Guest Relations Manager at Candlewood Suites Apex Raleigh Area, responded to this review

Dear Bob B, Thank you for taking the time to write your review. We would like to extend our sincere apologies for the difficulties you had experienced due to the type of room received. We take comments such as these very seriously and would like to follow up with you. We have sent you a private message to obtain more... More 

New York City, New York
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed October 21, 2015

The rooms are big and the kitchen is adequate for longer stay. The vicinity to main roads make this hotel ideal for visit the area university. The stuff is friendly, we were missing the breakfast room and siting for morning hot breakfast served .We will see you again.

Helpful?
Thank ikanz1
candlewoodapex, General Manager at Candlewood Suites Apex Raleigh Area, responded to this review

Dear IKANZ1, Thank you for taking time to share your review. We're glad you enjoyed your stay and were able to visit the local universities. On your next visit, check out our breakfast options in the Candlewood Cupboard. You'll find several items for easy fix in your kitchen. Hope to see you again soon. Safe travels, Henry Ogburn More 

Baltimore, Maryland
Level Contributor
19 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed September 16, 2015

Yes the staff was awesome, Tim called me at home to advise that I gave the wrg credit card number and he fixed it in a jiffy. We got one of two biggest one bedroom suites that was well equipped. But the comfortable "Queen" sized bed was like a full size bed! OMG! I almost fell out the bed a... More 

Helpful?
Thank bmoreprettygirl
candlewoodapex, General Manager at Candlewood Suites Apex Raleigh Area, responded to this review

Thank you bmoreprettygirl for sharing your review. We value your feedback. So glad you enjoyed our team in Apex. We focus on keeping you comfortable and giving a great value. The laundry room is definitely a high traffic and very popular spot in the hotel. I've shared with the staff to keep an extra watchful eye between uses. We hope... More 

williamsburg
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed September 14, 2015

My husband and I stayed at Candlewood Suites for over a month from July to August. We were pleased with how clean facility was. But mostly impressed with how down to earth staff was. No snobby people at front lobby. Tim and Henry and Tom, and cleaning Lady Bonnie all super sweet!!

Helpful?
Thank tugtug
candlewoodapex, General Manager at Candlewood Suites Apex Raleigh Area, responded to this review

Thank you tugtug for all the stars. Our guests become like family. So glad you enjoyed your home between homes. We strive to provide all the comforts of home. Keep us in mind for future travel needs or when family comes to visit. It was a pleasure having you as guests. Safe travels, Henry Ogburn More 

Charlotte, North Carolina
Level Contributor
59 reviews
56 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
1 of 5 stars Reviewed September 6, 2015

Well, where do we begin. First was the was wakening up in the morning and could not get the NEW14 all day and night news channel to come in clearly. Contacted the front desk and was told at 5:00 am in the morning for me to check the cables and wiggle them to try to get them to work. Just... More 

Helpful?
Thank WorldTraveler2492
candlewoodapex, General Manager at Candlewood Suites Apex Raleigh Area, responded to this review

Dear WorldTraveler, You have stayed at our hotel several times. I met you in our lobby multiple times this visit, and I am completely baffled by the tone of your review. We value our elite IHG Rewards members. I am sorry that an upgrade suite was not available upon your early morning arrival, but your requested room move was afforded... More 

New Bern, North Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 13, 2015 via mobile

Close to Walmart Super center, & shopping. Kitchen was fully equipped with quality cooking pans and utensils, also was great to have a dishwasher and garbage disposal. Comfortable bed nice extra was the recliner chair. Nice work space which could also be used as a dining table, room was spacious for 2 as my husband joined me on my trip.... More 

Helpful?
Thank Kim K
candlewoodapex, General Manager at Candlewood Suites Apex Raleigh Area, responded to this review

Dear Kim K, Thank you for sharing your review. We're so glad you enjoyed your stay at Candlewood Suites in Apex. We try to have just what you need to make you feel right at home. Hope to see you again soon. Safe travels, Henry Ogburn More 

Sanford, North Carolina
Level Contributor
20 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
3 of 5 stars Reviewed July 31, 2015

I have stayed heremant times only because it was very convient to where i was working.THE TWO GIRLS THAT WORK THE DESK ARE HORRIBLE!!!!! I will say that the housekeepers are nice and polite and TOM and TIM THAT WORK THE FRONT DESK ARE VERY KIND AND MAKE U FEEL RIGHT AT HOME LIKE THE OTHER TWO SHOULD DO. I... More 

Helpful?
Thank jeff s
candlewoodapex, Manager at Candlewood Suites Apex Raleigh Area, responded to this review

Dear jeff s, We value our elite IHG Rewards members. You have chosen to stay with us six times since your original complaint. You have discussed your complaint with me and each member of my staff during various shifts. Where ever you choose to stay in the future, perhaps a kind smile, a please, and a thank you will improve... More 

Raleigh, North Carolina
Level Contributor
39 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed July 21, 2015

My wife and I spend 24 days at Candlewood between the sale and buy of our house. We had absolutely no issues during our stay. The staff was always available and helpful. The rooms and overall hotel was clean and safe. During our stay we noticed that the majority of the guests were either famlies in transition like us or... More 

Helpful?
Thank jojobnc
candlewoodapex, General Manager at Candlewood Suites Apex Raleigh Area, responded to this review

Dear jojobnc, Thank you for your review. We appreciate our long term guests. Knowing you are between homes, we try to keep you comfortable during the transition and provide just what you need to keep life comfortable. If the need arises again, we'll look forward to having you back at your home away from home. Safe travels, Henry Ogburn More 

NC
Level Contributor
105 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 stars Reviewed July 7, 2015 via mobile

Looked like new upgrades or new building, I don't know. Friendly staff. Room was large and the regular size refrigerator was really nice. Did not hear other rooms which is always good. No breakfast but that was fine. All vending was in lobby.

Helpful?
Thank v3093
candlewoodapex, Manager at Candlewood Suites Apex Raleigh Area, responded to this review

Dear v3093, Thank you for taking time to share your review. I'm so glad you enjoyed your stay with us at Candlewood Suites. When you're back in Apex, we hope to see you again soon. Safe travels, Henry Ogburn More 

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