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Kervansaray Resort

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Kervansaray Resort
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1,380 Reviews from our TripAdvisor Community

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Showing 398: English reviews
London, United Kingdom
1 review
2 of 5 stars Reviewed 2 weeks ago

it can be say 3 star hotel. the hotel is not clean and staff wasn't really helpful. when we arrived there we where shocked because low quality of services. welcoming was really bad. food were okay but all hotel workers are unprofessional. hotel was dirty. I wouldn't go again there. by the way DONT hire a taxi from hotel for... More 

Helpful?
Thank rabiagydin
Kervansaray H, Leiter Gästebetreuung at Kervansaray Resort, responded to this review

Dear guest “rabiagydin”, Thank you for your honest feedback. We deeply regret that you weren’t satisfied with our cleanliness as well as our services. We will share your criticism with our staff to ensure a high quality of our services. We hope you give us another chance to convince you of our quality measures! Kind regards, Guest Relation Kervansaray Bodrum... More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We got back from here 3 days ago. We were shocked when we arrived that the hotel was not 5* standard the reception door was all smashed. We paid for a 2 bedroom and only got a 1 bedroom. There was not many staff and the kids helped themselves to drinks due to only one bar man when there should... More 

Helpful?
3 Thank Lisacarol81
Kervansaray H, Leiter Gästebetreuung at Kervansaray Resort, responded to this review

Dear guest “Lisacarol181”, Thank you for your valuable feedback. We deeply regret that you weren’t fully satisfied with our services. Cleanliness has highest priority for us. We work hard to keep all facilities clean. Nevertheless, we take your criticism seriously and will discuss this issue with our cleaners to improve our services. Thank you very much for your compliment regarding... More 

Wakefield, United Kingdom
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 19 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

This hotel is the worst ever. From the moment we arrived to miserable staff unaware to expect us to the filth everywhere. No one enjoys working here and it is filthy everywhere. From running out of towels to not cleaning the rooms to the basic of things. The only positive was the food if you like traditional Turkish food. We... More 

Helpful?
Thank caydogan
Kervansaray H, Leiter Gästebetreuung at Kervansaray Resort, responded to this review

Dear caydogan, We deeply regret that you couldn’t fully enjoy your holiday and are grateful for your feedback. The feedback of our guests is very important to us – positive as well as negative feedbacks! Especially negative feedback is valuable for us as it helps us to improve the quality of our hotel. We will share and discuss your review... More 

Bodrum City, Turkey
1 review
5 of 5 stars Reviewed 3 weeks ago

I really enjoyed my time my holiday the staff were really nice make sure u has everything in the hotel animation team in the night they were very good thanks for ugur the food was good and also had loads to choose from.

Helpful?
Thank ashleighholmes581
Kervansaray H, Manager at Kervansaray Resort, responded to this review

Dear guest “ashleighholmes581”, We deeply appreciate your kind words! They are really inspiring and encouraging for our entire team. It was a joy to share your comment with our entire team to honor their hard work. Thank you! We hope to welcome you back again! Best regards, Guest Relation Kervansaray Bodrum Resort Hotel More 

Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

I stayed with a family of 4 and we had a nice time. The views are nice and once you learn the place its easy to have an enjoyable week. The beach isn't a beach and with two kids was too deep for us to relax and the reinforced concrete was dangerous. There aren't enough staff and we heard that... More 

Helpful?
2 Thank Joe F
Kervansaray H, Leiter Gästebetreuung at Kervansaray Resort, responded to this review

Dear Joe F, We deeply regret that you couldn’t fully enjoy your holiday and are grateful for your feedback – it helps us a lot to improve our service quality constantly. Our staff is always hard working to meet the demands of all our guests. Nevertheless, we take your feedback seriously and will forward it to the responsible section. We... More 

Canterbury, United Kingdom
Level Contributor
18 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

The hotel is certainly not 5 Star. Lovely weather and delightful staff . It was certainly busy and a bit of a free for all at the "cafeteria like"buffet hall ..not a particularly relaxing atmosphere with lots of residents piling up food on their plates only to leave most of it to be cleared away by the overstretched staff. There... More 

Helpful?
Thank John R
Kervansaray H, Leiter Gästebetreuung at Kervansaray Resort, responded to this review

Dear John R, Thank you for sharing your thoughts about our hotel here on TripAdvisor. We appreciate your feedback and will consider it in our quality measures. It makes us happy to hear that you were satisfied with our staff and our food offering. It is a pity that we didn’t meet your taste with our beverage offers. We hope... More 

Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

It's most definitely not a 5 star hotel, maybe when it opened it was but it's certainly fallen from grace since. 3 star at best but with some love from the management could easily be better! Positives The scenery is brilliant. The jetty out to the sea is great. The club room we stayed in had the best air con... More 

Helpful?
1 Thank Brett C
Kervansaray H, Manager at Kervansaray Resort, responded to this review

Dear Brett C We deeply regret that we couldn’t fully meet your expectations and are grateful for your feedback. The feedback of our guests is very important to us – positive as well as negative feedbacks! Especially negative feedback is valuable for us as it helps us to improve the quality of our hotel. It’s great that you like the... More 

1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

Book a holiday for my family on 26 august for staying in kervansaray soon as we went to the hotel and we could see how dirty and filthy around the reception,restaurants pool side,it's was unbelievable.As we went to our room we saw a staff with insect killer pump on his back and you can realise what he was doing.staff at... More 

Helpful?
Thank Erdogan G
Kervansaray H, Leiter Gästebetreuung at Kervansaray Resort, responded to this review

Dear Erdogan G, we deeply regret that you didn’t had a good first impression of our hotel. We can assure that cleanliness has highest priority for us. Our cleaners are always hard working to keep all facilities clean. Nevertheless, we take your feedback seriously and will share it with our team. We hope to restore your trust soon again during... More 

2 reviews
5 of 5 stars Reviewed 4 weeks ago

We enjoyed our time at this hotel. Lovely place beautiful pools lovely time with my son very good location by the sea relaxing sun shine and very good food animation team was fantastic thanks for Sinan and ugur

Helpful?
Thank Ozgur Y
Kervansaray H, Manager at Kervansaray Resort, responded to this review

Dear Ozgur Y Many thanks for your kind words! We are very happy that we could fully satisfy you and treat you especially with our animation. Your lovely words were gladly passed on to our team – especially to Sinan and Ugur. Thank you for honoring their hard work! We highly appreciate your heartly words and gladly welcome you again... More 

Farnham, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed August 18, 2016 via mobile

Traveld with my 18 son for my 40th birthday please don't be put off by the bad reviews people just can not help themselves and moan about anything it's ridiculous although this hotel is not five star it's a good four star . We stayed in the main building room was fantastic with a beautiful sea view well stocked fridge... More 

Helpful?
2 Thank Tom L
Kervansaray H, Manager at Kervansaray Resort, responded to this review

Dear Tom L Thank you very much for taking the time to share your feedback with us! We are pleased that we could offer you a great holiday and convince you of our great price-performance-ratio. Great that you liked your room with its great views, our culinary offer as well as our pool area. We would highly appreciate to welcome... More 

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Double Twin Club Room with Balcony (40)
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Spa
  • Beachfront
  • Room Service
  • Fitness Center with Gym / Workout Room
About the property
  • Beachfront
Things to do
  • Pool
  • Restaurant
  • Spa
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Room Service
  • Business Center with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting

Additional Information about Kervansaray Resort

Address: Zeytinlikahve Mevkii, Torba 48400, Turkey
Location: Turkey > Turkish Aegean Coast > Mugla Province > Bodrum > Torba
Price Range: $50 - $1,102 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Kervansaray Resort 5*
Number of rooms: 420
Reservation Options:
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Also Known As:
Kervansaray Hotel Bodrum
Kervansaray Resort Bodrum
Hotel Style:
#11 Spa Hotel in Torba
#12 On the Beach Hotel in Torba
#13 Luxury Hotel in Torba
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