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The Pearl Manila

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The Pearl Manila
The Pearl Manila
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303 Reviews from our TripAdvisor Community

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Showing 233: English reviews
Santa Ana, Philippines
Level Contributor
36 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Pros They have spacious room stay at 15 floor King size bed was comfortable to sleep on No problem with hot and cold water for shower Friendly staff Decent pool Near to mall and convinient stores Secured parking space Cons Carpets are dirty/dirty looking I notice some of the doors are hand to closed you need force to close it... More 

Helpful?
Thank Noel M
Manila, Philippines
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 stars Reviewed 4 weeks ago

We stayed last August 13-14 for a family staycation. The room assigned to us was a bit old and you can smell that from the bedsheets, carpets, even the pillows. I thought all rooms have flat screen tvs but the one assigned to us had an old CRT Tv with a faulty remote control. I had to call the reception... More 

Helpful?
Thank Eynjhel
1 review
2 of 5 stars Reviewed August 2, 2016 via mobile

We stayed here to celebrate my wife birthday together with my 2 kids. The smell of the carpet was not nice, cable tv was so awful we prefer to turn it off instead. Cr was so small and when we checked out it took us an hour to get a cab.

Helpful?
Thank Ryan M
PearlManila, Manager at The Pearl Manila, responded to this review

Hi Ryan M, Greetings from the Pearl Manila!!! We thank you for sharing your experience in our hotel. We apologize for the tired carpet and we are in the process of replacing them soon. With regards to the cable tv reception, there are times that this was not working good and was reported immediately to the cable provider to fix... More 

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Level Contributor
20 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed July 10, 2016 via mobile

The hotel is located well and has great potential. The staff is good. The security guards are friendly and helpful. The rooms are tired and worn. The carpets are old, stained and ugly. The walls could use a fresh coat if paint. The place has potential but us not worth more than 2 stars.

Helpful?
Thank Shaun L
PearlManila, Manager at The Pearl Manila, responded to this review

Hi Shaun L, Greetings from the Pearl Manila!!! We thank you for your nice feedback. Our location and good employees are our best features and strength. Our rooms are in the process of some uplifting particularly change of carpets. Even we have tired rooms, we make sure the our rooms are clean and relaxing for the our guests comfortable stay.... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed June 27, 2016 via mobile

Had an overnight stay at the hotel. The room was huge and had an old vibe with it. It felt homey. The location is great, it is near the LRT UN Avenue Station. It is near fastfood restaurants and convenience stores. Not raving about their breakfast though. You don't get your money's worth. Asked for the price of one of... More 

Helpful?
1 Thank Maricel L
PearlManila, Manager at The Pearl Manila, responded to this review

Hi Maricel L, Greetings from the Pearl Manila!!! We thank you for sharing your experience in our hotel. It is nice that you like our room and location is one of strength. Even our rooms are kinda old but we keep it up to make it more relaxing and comfortable. With regards to the wait staff, we will look in... More 

London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 8, 2016

the rooms are too expensive for bad services offering and the breakfast is not included ... style of the room is old , with carpets full of dust . the bathroom is not so clean really bad place to be..never ever

Helpful?
1 Thank mariojin
PearlManila, Manager at The Pearl Manila, responded to this review

Hi Sir, We noted your concern and we apologize about it. We’ll work hard to fix the issue you experienced. Thanks for letting us know. Best regards, Claire Ortiz Rooms Division Manager More 

Manila, Philippines
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 4, 2016

My family stayed there for 2 nights. - It's weird that their front desk is at the 9th floor. Many unauthorized guest would be able to come in so I would say security was not well thought. When we checked, the floor smelled like food. When we approached the desk, the fronk desk personnel was still swallowing whatever she was... More 

Helpful?
1 Thank JayceeYui
PearlManila, Manager at The Pearl Manila, responded to this review

Hi jcyui23, We regret that our reception is located at the 9th floor. We have security that are posted in all entry point of the hotel aside the cctv that was being monitored 24/7 to ensure security of our guest as well as our staff. Our restaurant and main kitchen is located at the back of the reception that maybe... More 

New York City, New York
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
1 of 5 stars Reviewed June 2, 2016

Extremely unfriendly for disabled persons. Service at this hotel is quite lacking. 2 hours to get batteries for the remote control (should have been verified before check-in). Guests troubleshoot problems in the room as evidenced by their lack of room inspection to verify everything works. Nice enough staff but severely incompetent leadership which allows employees to use guest elevators when... More 

Helpful?
2 Thank darren s
PearlManila, Manager at The Pearl Manila, responded to this review

Hi darren s, Our staff are trained to assist our guest most specially disabled guest. We have been considered, friendly hotel for PWD, since pwd group/org are been our frequent guest. We really apologize for your bad experience regarding the delayed in service response, lack of room inspection, usage of the lift. These concerns will be brought to the attention... More 

Manila, Manila, Philippines
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed May 28, 2016 via mobile

The lobby was on the 9th flr. No aircon at the lobby. No cctv cameras on hallway. Some rooms has old crt tv. Our aircon has a leak. Some towels are old. The only thing i like is the pool. But the hk supervisor is very helpful to us. No kettle inside.

Helpful?
1 Thank Theresa P
PearlManila, Manager at The Pearl Manila, responded to this review

Hi Theresa P, We regret that our reception is at the 9F. AC in the lobbies are being repaired and hoping to be fix soon. We have cctv cameras in the hallways and hotel lobbies to ensure safety of our guest and employees. We noted your concern and we apologize about it. We’ll work hard to fix the issue you... More 

Level Contributor
13 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 22, 2016

Old hotel feels like home. Pool on roof deck gets plenty of sunshine. Rooms are comfy and roomy. Walking distance to Robinsons and many other spots. Mc D's and JB next door. 7/11 across the street. LRT just down the street. They allowed us to leave baggage in storage after checking out to travel else where. I stay here during... More 

Helpful?
1 Thank william w
PearlManila, Manager at The Pearl Manila, responded to this review

Hi William w, Greetings from the Pearl Manila!!! We thank you for sharing your experience in our hotel. It is nice that you like our room and location is one of strength. Even our rooms are kinda old but we keep it up to make it more relaxing and comfortable. We make sure that excellent service are maintained. Again, thank... More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Meeting Rooms
  • Room Service
  • Free Parking
  • Free Breakfast
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
Official Description (provided by the hotel)
Manila's Pearl of the Bay!The Pearl Manila Hotel is located at the heart of Manila’s business center and historical landmarks, close to leisure and entertainment centers. Its proximate vicinity includes the World Health Organization, Medical Center Manila and two major hospitals, schools, the world-famed Rizal Park, ‘Walled City’ of Intramuros, National Museum, Club Intramuros an 18-hole golf course, government offices and shopping malls.Just 6 kms. from the convention and trade exhibits sites such as Philippine International Convention Center, Cultural Center of the Philippines, World Trade Center and 11.5 kms. from Ninoy Aquino International Airport. ... more   less 

Additional Information about The Pearl Manila

Address: 1155 General Luna Str. | Corner Taft & United Nations Avenue, Ermita, Across Manila Med hospital, Manila, Luzon 1000, Philippines
Location: Philippines > Luzon > Metro Manila > Manila
Price Range: $40 - $68 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Pearl Manila 3*
Number of rooms: 129
Reservation Options:
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Also Known As:
The Pearl Manila Hotel Manila
Pearl Hotel Manila
The Pearl Hotel Manila
Hotel Philippines
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