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Pan Pacific Manila

#1 of 109 Hotels in Manila
Certificate of Excellence
Hotel website
M. Adriatico corner General Malvar Streets | Malate, Manila, Luzon 1004, Philippines
1 room 1 adult
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Pan Pacific Manila
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870 Reviews from our TripAdvisor Community

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Cork
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed yesterday NEW

My Family and I spent 3 nights in this hotel over the Christmas period and it was top class- From the moment we arrived the level of service and friendliness of staff was exceptional. We enjoyed a lovely recital by the staff singing carols around the beautiful Christmas tree and on Christmas eve night we were able to go to... More 

Helpful?
Thank busyincork
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

Pros - We stayed in a deluxe room with twin beds. Room is very clean, amenities replenished even during turndown service. Staff are very friendly. Cons - lobby is small, breakfast has limited choices for a 5 star hotel (need to add more Filipino food choices), room 1919 has a crack on the toilet but not really a big deal... More 

Helpful?
Thank Xyzwinnie
Shreveport, Louisiana
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

the hotel is in a good location, close to Robinsons and the us embassy. nice comfortable rooms. friendly helpful staff. and the food was good. good tv and internet. nice comfortable bed, clean rooms, nice pillows.

Review collected in partnership with Pan Pacific Hotels Group

Helpful?
Thank Gary W
RMasselin, General Manager at Pan Pacific Manila, responded to this review

Dear valued Guest, Mabuhay! Thank you for electing to stay with us and for providing your valuable feedback. We are delighted to read that you truly enjoyed the service provided by our Butlers and the modern comfort of our facilities as well as our location . Rest assured that your comments will be shared with the respective departments and individuals... More 

Singapore, null, Singapore
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

From the moment I was served at the check-in to the day I checked out, there was almost nothing that I could criticize. The reception staff were ever so friendly and eager to provide their services, the housekeeping team was patient and very sweet (they left delicious cakes in the room every evening!). Breakfast was such a spread that I... More 

Helpful?
Thank kohleongfoo
RMasselin, General Manager at Pan Pacific Manila, responded to this review

Dear Guest, Greetings from Pan Pacific Manila! Thank you for providing your wonderful feedback and recognizing the value we created for you during your recent stay. I am very glad to read that you truly enjoyed our comfort and the service excellence provided by our Butlers. This is truly splendid indeed !!!! Thank you for promoting and being loyal to... More 

Manila
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Great location, a friendly hotel for Business and Families with Staff that will look after all your needs, a place I have called home for many years since arriving in 2000 I would not hesitate to recommend the Pan Pacific Hotel Malate as a place to stay when visiting Manila.

Review collected in partnership with Pan Pacific Hotels Group

Helpful?
Thank David J
RMasselin, General Manager at Pan Pacific Manila, responded to this review

Dear Guest Mabuhay, Greetings from Pan Pacific Manila! We are extremely pleased to read that you truly enjoyed our modern comfort and the service excellence provided by our Butlers. Thank you so much for providing your wonderful feedback and supporting our Brand. Very gratifying for us to be recognized as a GREAT PLACE TO STAY Our Butlers and I look... More 

Darwin, Australia
Level Contributor
77 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

The only reason we stayed here was because of a wedding and we were not disappointed. The hotel was very close to Robinson's Place shopping mall. It had a nice view of the Manila Bay. It had a nice buffet spread for breakfast. But their restaurant follows a dress code i.e. no short shorts and skirts for the ladies, etc.... More 

Helpful?
1 Thank kapresto
RMasselin, General Manager at Pan Pacific Manila, responded to this review

Mabuhay and Thank you for providing your fantastic feedback! I am delighted to read that we created a memorable hotel experience for you. Thank you for recognizing the value we created for you during your recent stay. I am very glad to read that you truly enjoyed our modern comfort and the service excellence provided by our Butlers. Thank you... More 

Lausanne, Switzerland
Level Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed with my husband two nights in this hotel for the last part of our honeymoon in the Philippines. The hotel was great! First as it was our honeymoon they upgraded us to a room with a beautiful view, offered us a bottle of white wine and some mangos and prepared the room with a special honeymoon set up.... More 

Helpful?
1 Thank Melanie G
RMasselin, General Manager at Pan Pacific Manila, responded to this review

Dear Guest Mabuhay and Greetings from Pan Pacific Manila! Thank you for providing your wonderful feedback and recognizing the value we created for you during your recent stay. Congratualtions on your honeymoon and thank you fo recognizing our efforts towards creating memorabel hotel experiences I am very glad to read that you truly enjoyed our modern comfort and the service... More 

farnham common
Level Contributor
287 reviews
174 hotel reviews
common_n_hotel_reviews_1bd8 181 helpful votes
4 of 5 stars Reviewed 1 week ago

We came and left the Pan Pacific with regret. At the end of 7 weeks of travelling, we wanted to end on the best high we could and thought that 3 nights in the Manila Hotel followed by 3 in the Pan Pacific would fulfil that intent. Our 3 nights in the Manila were simply magical, and would have been... More 

Helpful?
Thank JandJFarnhamCommon
RMasselin, General Manager at Pan Pacific Manila, responded to this review

Dear Guest, Mabuhay and Greetings from Pan Pacific Manila! Thank you for providing your constructive feedback and thank you for recognizing our service quality We are indeed delighted to read that you truly enjoyed ourcomfort and the warm and efficient service provided by our Butlers. Thank you for promoting and being loyal to our Brand. We certainly look forward to... More 

Manila
1 review
4 of 5 stars Reviewed 1 week ago

the shower place the water do not drain all there is drain problem and the light on dressing table was not easily turns off or on i had hard time the TV was not working took long time to fix it . my room was next to elevator which was noisy and little bit narrow

Review collected in partnership with Pan Pacific Hotels Group

Helpful?
Thank 364abdulrahima
RMasselin, General Manager at Pan Pacific Manila, responded to this review

Dear Guest, Mabuhay and Greetings from Pan Pacific Manila! Thank you for providing your constructive feedback and thank you for recognizing our service quality Since you have already directly provided your comments to the hotel through our Guest comment system; let me reassure you that the functionality of the shower drain has been rectified. Again thank you and we truly... More 

melbourne
Level Contributor
23 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 2 weeks ago

This hotel surprised me and exceeded my expectations. The rooms were decent size and beds were good size. The bathrooms were very clean and the rainwater shower was very powerful, just what you need after a hot day in the humid weather. The location is central too and I managed to book an airport drop off for 1000 pesos (which... More 

Helpful?
Thank nelyp
RMasselin, General Manager at Pan Pacific Manila, responded to this review

Dear Guest, Greetings from Pan Pacific Manila! Thank you for providing your wonderful feedback and recognizing the value we created for you during your recent stay. I am very glad to read that you truly enjoyed our modern comfort , location and the service excellence provided by our Butlers. We wil share your beautiful comments with our Bulters for sure... More 

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