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Just since January of this year, we have stayed at Sofitel 5 times already, not to mention our stays during the past years. We've had problems here and there, but the last two stays were the best.
We stayed at the club floor and got...More
Thank Maria Felicia J
Response from Sofitel-Philippines, Manager at Sofitel Philippine Plaza ManilaResponded November 26, 2017
Dear Maria Felicia J,
Sofitel aims to make each experience a terrific one, it is wonderful that you really enjoyed the facilities and services of the hotel specifically in Club Millesime. We are most delighted that it was our service that impressed you...More
Lovely hotel, a bit dated, but with great service. Great pool and relaxing atmosphere around, with bar and spacious seating areas. Breakfast served in the restaurant is great, with plenty of choices. Dinner is also recommended.
First time to stay at this prestige hotel and the end experience, was not so memorable..most especially with the check-in and check out.
The room for improvements begin with:
1)Maintenance with Plumbing of the taps and toilet. (Conserve water)
2) Room interior and finishings outdated-...More
2 Thank Genevie M
Response from Sofitel-Philippines, Manager at Sofitel Philippine Plaza ManilaResponded 2 days ago
Dear Genevie M,
I am saddened by your detailed personal feedback regarding your recent visit here. I am sure that it is not her intention to make you feel offended by her gestures an body languages. We have already reminded the team to...More
Pavino and Yvon - Receptionist
They are hospitable and attentive to the needs/request of the guests. The food at the
hotel is sumptous.and pavino recommended me a Accor membership in the hotel im so exciting to member.thank you so much yvon and pavino. see yoo...More
Response from Sofitel-Philippines, Manager at Sofitel Philippine Plaza ManilaResponded 3 days ago
It is a delight to know that your dining experience at LeBar was perfect, not only because of the delicious food, but also with the little help of our ambassadors, Pavino and Yvon.
We would love to welcome you again and...More