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Waterfront Manila Pavilion Hotel & Casino

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Waterfront Manila Pavilion Hotel & Casino
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452 Reviews from our TripAdvisor Community

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Showing 327: English reviews
Ilkley, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed today NEW

Good staff food excellent near to luneta park and shopping mall safe area to walk Staff remember us from last visits and make us very welcome.25 mins from airport on a good day 5 mins walk to sea front and park

Helpful?
Thank davidhat
Dasmarinas City, Philippines
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The hotel is relatively old and needs some refurbishment, specifically on their pool facility. The room is just average based on their hotel rates. Hotel staff are warm and hospitable. Buffet breakfast is just okay with food choices just right, but I was expecting something more like that of Waterfront Lahug. The hotel's location has walking proximity to Robinsons Mall,... More 

Helpful?
Thank Pongz M
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago via mobile

From the concierge to the worn out towels to the unfriendliest room service. The total experience in this hotel is so horrible. Wifi is so slow and weak we have to reconnect every after lost connection for the whole 4 days we stayed there (no fail). When it comes to hotel lobby we've seen the worst, when the doorman failed... More 

Helpful?
1 Thank Charito23
NKatipunan, Administrative Officer at Waterfront Manila Pavilion Hotel & Casino, responded to this review

Dear Valued Guest, Greetings from Waterfront Pavilion Hotel & Casino! Thank you for posting a review regarding your stay with us. We are very sorry to hear of the problems you had during your stay with us and thank you very much for bringing it to our attention. Regarding your comment on our towels, it is an ongoing project of... More 

Travelers are raving about these Manila hotels

Melbourne, Victoria, Australia
Level Contributor
48 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 3 weeks ago

I'd be going to fault the hotel. The place was spotlessly clean, the staff were very welcoming, friendly and helpful, and the room was very comfortable. The name could be misleading as it didn't appear to be much of a casino, more pokie machine venue. Good facilities within the hotel complex with restaurant, bar, cafe, pool, and gym. Not a... More 

Helpful?
Thank Judy R
NKatipunan, Administrative Officer at Waterfront Manila Pavilion Hotel & Casino, responded to this review

Dear Judy, Greetings from Waterfront Pavilion Hotel & Casino! Thank you for taking the time to give us feedback about your experience in our hotel. We are delighted to hear of your pleasant stay. Thank you for complimenting our staff, the cleanliness of our rooms, and our location. It is our pleasure to have served you. We look forward in... More 

Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

My aunt treat me for this hotel. First, the price and description through online booking is a little too far from the reality, so be ready with your extra money. I was expecting to see the waters of Manila Bay. What we got is the site of construction. I made a review of this hotel on Facebook and told them... More 

Helpful?
1 Thank Jen S
NKatipunan, Administrative Officer at Waterfront Manila Pavilion Hotel & Casino, responded to this review

Dear Valued Guest, Greetings from Waterfront Pavilion Hotel & Casino! Thank you for posting a review regarding your stay with us. We apologize for the incident with the unanswered housekeeping call. This admits no excuse. We will ventilate this topic with those responsible and address it as soon as possible. Thank you for complimenting our hospitality and the competence our... More 

New York City, New York
Level Contributor
28 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
1 of 5 stars Reviewed 3 weeks ago

First the positives. Breakfast buffet is the best I've found in manila so far. Unfortunately the restaurant here allows cooking students to prepare meals for paying guests. Shame shame. I didn't even know this until I was served a plate of garbage and the manager asked me why I didn't eat what I ordered. "Duh, it looks like garbage, would... More 

Helpful?
Thank darren s
NKatipunan, Administrative Officer at Waterfront Manila Pavilion Hotel & Casino, responded to this review

Dear Valued Guest, Greetings from Waterfront Pavilion Hotel & Casino! Thank you for taking the time to give us feedback about your experience in our hotel. Providing our guests with the best possible hospitality and service has always been our mission. The behavior of our employees admits no excuse. We will ventilate this topic with those responsible and address problem... More 

Rome, Italy
Level Contributor
2 reviews
4 of 5 stars Reviewed June 15, 2016 via mobile

This is the place where I always stay whenever I am in Manila. Staff are friendly specially at the reception. The only problem which the hotel have not yet resolve is their wifi inside the room. It very difficult to connect to their wifi.

Helpful?
Thank Marc S
NKatipunan, Administrative Officer at Waterfront Manila Pavilion Hotel & Casino, responded to this review

Dear Marc, Greetings from Waterfront Pavilion Hotel & Casino! Thank you for taking the time to give us feedback about your experience in our hotel. We are delighted to hear of your pleasant stay. Regarding your comment on our WiFi services, we are pleased to inform you that we are currently in the process of upgrading our internet service and... More 

Level Contributor
58 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed June 13, 2016

- i like the location, it's so close to manila's landmarks (Luneta, Intramuros, etc.). Robinson's Mall is walking distance. Lots of restaurants around. The surrounding area can say a lot about the locals and filipino culture. Next to Ermita, this area is an interesting place to learn about the locals. -we got a nice view of the luneta side, i... More 

Helpful?
Thank BabyNowALady
NKatipunan, Administrative Officer at Waterfront Manila Pavilion Hotel & Casino, responded to this review

Dear Valued Guest, Greetings from Waterfront Pavilion Hotel & Casino! Thank you for taking the time to give us feedback about your experience in our hotel and for complimenting our buffet, the cleanliness of our rooms, and our location. Providing our guests with the cleanest possible environment and guestrooms is one of our top objectives as a hotel. We will... More 

London, United Kingdom
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 12, 2016

Good, comfortable, spacious room. Great breakfast. All sorts of things to chose from: filipino food, pancakes, fruit, pasties, rolls, cake, even toast and serial and even milk for your coffee (not all hotels in the Philippines will offer you that). The staff were pleasant and helpful, we thoroughly enjoyed our stay there.

Helpful?
Thank MarkH1777
NKatipunan, Administrative Officer at Waterfront Manila Pavilion Hotel & Casino, responded to this review

Dear Mark, Greetings from Waterfront Pavilion Hotel & Casino! Thank you for taking the time to give us feedback about your experience in our hotel. We are delighted to hear of your pleasant stay. Thank you for complimenting our service, the food and the guestroom. It is our pleasure to have served you. We look forward in welcoming you back.... More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed May 21, 2016 via mobile

The staffs last night were really nice and friendly. Because our first room were at the 9th floor and does not have a good view, they upgraded our room for free at the 16th floor.. However we saw a blood stain at the bed sheets so we told it to the reception as soon as we saw it. The staffs... More 

Helpful?
Thank VMag07
NKatipunan, Administrative Officer at Waterfront Manila Pavilion Hotel & Casino, responded to this review

Dear VMag07, Greetings from Waterfront Pavilion Hotel & Casino! We are sorry to hear of the problem you had during your stay with us and we're glad that you appreciated our efforts to make up to you and still provide you with most gracious customer care we always promise to deliver. Thank you for taking the time to provide your... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free Internet
  • Free Parking
  • Spa
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Casino and Gambling
  • Spa
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
Internet
  • Free Internet
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Free Breakfast
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
  • Babysitting

Additional Information about Waterfront Manila Pavilion Hotel & Casino

Address: United Nations Avenue, Manila, Luzon 1000, Philippines
Location: Philippines > Luzon > Metro Manila > Manila
Price Range: $71 - $86 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Waterfront Manila Pavilion Hotel & Casino 3.5*
Number of rooms: 489
Reservation Options:
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Also Known As:
Waterfront Manila Pavilion Hotel Manila
Waterfront Manila Pavilion Hotel And Casino
Hotel Style:
#3 Casino Hotel in Manila
#11 Spa Hotel in Manila
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