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The St. Regis Kuala Lumpur

No. 6 Jalan Stesen Sentral Kuala Lumpur Sentral, Kuala Lumpur 50470 Malaysia
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Guests1 room, 2 adults, 0 children
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About

Location
Cleanliness
Service
Value
Travelers' Choice 2019 Winner
Certificate of Excellence
Set against one of the most prestigious and romantic neighbourhoods of KL, The St. Regis Kuala Lumpur is located in KL Sentral, the city’s most important transportation hub. Featuring the largest standard guest rooms in KL, The St. Regis Kuala Lumpur ensures every need is catered to with 208 gracefully appointed and elegantly furnished accommodations.
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Property amenities
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Babysitting
Free shuttle or taxi services
Conference facilities
Banquet room
Free internet
Wifi
Public wifi
Internet
Hot tub
Infinity pool
Outdoor pool
Restaurant
Breakfast buffet
Complimentary instant cofffee
Poolside bar
Rooftop bar
Airport transportation
Shuttle bus service
Meeting rooms
Spa
Facial treatments
Concierge
Non-smoking hotel
Butler service
Dry cleaning
Laundry service
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Room features
Non-smoking rooms
Suites
Family rooms
Air conditioning
Room service
VIP room facilities
Minibar
Flatscreen TV
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Charming
Languages Spoken
Malay
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Popular mentions
It was our first experience at a St. Regis. Location - not close to KLCC. We had to take a taxi ride to anywhere we wanted to go. Grand style and decor. Room was clean and we liked the walk-in closet separated from the bathroom design. We had breakfast and selection was very good (unfortunately, could not beat Grand Hyatt). We did not dine at their restaurants except at the Drawing Room for afternoon tea. A lovely spot with lots of natural light. One major disappointment was that there were houseflies. We used the pressing service once. Due to urgency, I gave them 2 pieces but asked for 1 piece to be pressed and returned to me within the morning. When the butler returned, she came with both pieces nicely pressed. I was very pleased. During the turn down service, they will leave sweet treats on the coffee table. I liked the pineapple cookies so much that I asked for more and they obliged. Sweet! We saw many business travellers and did not see any families at all. Would we return? High chance for the comfort but not for location. We'll see.
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Response from stregiskl, General Manager at The St. Regis Kuala Lumpur
Responded 3 days ago
Dear Stephanie C, Thank you for your valuable feedback. I am happy to hear that you enjoyed our hospitality and that our butlers provided an exquisite service during your stay. We love when our guests have the opportunity to experience the Afternoon Tea in our amazing The Drawing Room. As you said the natural light is very enjoyable and for sure enhances the magnificent Botero Horse sculpture in the middle of the room. Please accept my sincere apologies for the houseflies. This issue has been addressed immediately and the necessary actions were taken. We look forward to welcome you back soon. Warm wishes, Renato De Oliveira General Manager The St. Regis Kuala Lumpur
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The St. Regis! The glitz and glamour! The shine is all there but not without shadows. The location is excellent so near to KL Sentral. The room was spacious and clean. The bed mattress was firm but comfortable. And the hotel staff always greeted us with a smile. However as polite as they were, we had to repeat our instructions on more than one occassion. Either the message was lost in transit or the staff forgot about it. This gives me a feeling that they are not very sincere although they give assurances that it would be done. However amidst these irritations, it is a hotel worthy of it's name. Just that I will lower my service expectations if I were to stay here again.
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Response from stregiskl, General Manager at The St. Regis Kuala Lumpur
Responded 6 days ago
Dear Jattapy, Thank you for taking the time to notify us of your unsatisfactory experience with our hotel during your stay. We are taking every action possible to make sure that this problem is rectified and we are able to provide the best solution possible to your inconveniences. We would like to extend our apologies for the inconvenience caused and assure you that we have taken the necessary steps to remedy the situations. We trust that we will have another opportunity to welcome you back to The St. Regis Kuala Lumpur in the future. Thank you! Warm wishes, Renato De Oliveira General Manager The St. Regis Kuala Lumpur
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I do sincerely feel this is the best hotel in KL but I must qualify, this statement is based on a comparison of the hotels I have stayed in and based on my personal preferences. I have stayed in at least 5 other 5- star hotels in KL including MO and JW Marriott and the St Regis would be my winner in a shootout. Allow me to elaborate why. Room Quality – The St Regis truly excels here. Perhaps it is because it is one of the newest in the city but all the finishes are of high quality and the room is spotless. Many hotels in KL, including high end ones, come across as dated and in some cases run down. Not the St Regis. In fairness, it is quite obvious that high quality materials have been chosen and no quality shortcuts were taken. The luxury is also well balanced. Quality, elegant design choices that don’t shout opulence but instead cosset you in finery. The rooms are also on the larger side. We stayed in a suite attached to a normal room (courtesy of an upgrade) and both rooms were large (compared with a similar such rooms in other hotels) and well appointed. Very well appointed. Hotel Amenities – The understated elegance extends to the hotel interiors so walking through the property is a very pleasant experience. Little things like lifts coming quickly make an positive impression. The hotel has a well-equipped gym, a lovely pool and an excellent spa. The Spa deserves special mention as the therapists we had (Natasha and Hidayat) were blessed with excellent technique. This cannot be taken for granted, especially in KL hotel spas where I have found the quality of therapist technique to be somewhat lacking. Breakfast – The breakfast spread is reasonably extensive although perhaps not as extravagant as some other hotels. However, the buffet spread is augmented by an ala carte menu that you can order from. What makes it a special breakfast experience is the quality of the food items. Everything is flavorful and well-made and I would always choose quality over quantity rather than simply more of the mundane. Service – I must say I was truly impressed with the warmth and attentiveness of the service. On par with my experience at the truly exceptional Peninsula Bangkok and streets ahead of the service experiences at other KL hotels. Their butler service was friendly by not intrusive and staff everywhere went out of their way to make us feel welcome and attend to our every need. Saravana from the concierge especially stood out by blending excellent knowledge with warm and friendly service, putting us at ease every morning as we asked for advice on the best options to get around the city. Location – If there’s one area other hotels in Kl have a leg up on, it’s location. The St Regis is not found in the heart of shopping or tourist districts. It is located a short hop from the KL Sentral train station, surrounded by office buildings. However, that was not a real issue for us. Getting around by grab or taxi was a breeze. Mid Valley Megamall was but a 5-10 min ride away and double that time and you are at KLCC or the Bukit Bintang shopping belt. Plus the train station being so near makes getting around on trains easy, including the use of the airport train. They have a free, regular (30 min interval) shuttle that brings you to and fro the hotel and KL Sentral train station. In addition, Nu Sentral mall is right next to the train station providing more than enough options for the basics including food and groceries. All things considered, St Regis would probably be my go to hotel in KL. Not cheap but in my opinion worth every ringgit spent.
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Response from stregiskl, General Manager at The St. Regis Kuala Lumpur
Responded 6 days ago
Dear Sala23, Thank you for leaving us with a great review and I am pleased to know you find your stay here pleasant. Good to hear that our team members have done an excellent job in delivering their hospitality services which exceeded your expectations. I will definitely let the hosts know about your kind comments. I look forward to welcoming you back to our hotel again soon! Warm wishes, Renato De Oliveira General Manager The St. Regis Kuala Lumpur
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Dear St Regis


This would be my first time at St Regis ( I came here with my brother) and to try out the afternoon high tea.
There was a fantastic arrangement of food and desserts that had been served to me.
Today was truly a mouth watering experience and I was presented with an array of exquisite choices 

Putting aside the exceptionally delightful food , i must highly congratulate Ms Emma Sultan of 
the Drawing Room SR. She lead they way from various suggestions , while helping me choose between
the wonderful choices of teas to the different types of canapés that was served to my liking.

To dear Ms Emma , 
You truly are the shining star of my evening.
An absolutely lovely and memorable evening made even more special by the little attention to detail.
It truly is a delight to hear the standards of St Regis are set to such prestige image and to have a staff that lives true to the St regis reputation More than just hard work , it takes true kind of passion to be able to deliver such flawless service in accordance with the highest standards.

What I thought was just exceptional , was that I briefly mentioned to Ms Emma at the start of the canapé service that it was my brothers 
birthday. 
That was enough for her and a team to quickly surprise my brother with a lovely dessert cake ( much to my and his absolute delight) . Not only did she ensemble the team to bring a cake with candles and written wordings , she along with them sang him happy birthday as she presented it to him. The beauty of all of this is that , this was truly her own creative initiative which she put her effort and quick action in , much to my pleasant surprise as I did not expect any of this . 
My brothers reaction was priceless and my gratitude for making this moment even more memorable will forever be cherished. 
 Ms. Emma , I truly cannot thank you enough for giving us both on an amazing evening and experience.
Thank you from the bottom of my heart , and know that when i shared the news with my family , they were all equally thrilled and would all love to come at the St Regis to dine, with the pleasure of your phenomenal service . 
As it always said , that any job very well done that has been carried out by a person who is fully dedicated , should always be a source of inspiration to all, and this is say is a true reflection of you 
To the St Regis team, 

It was definitely a 10/10 service from the moment I walked into the door , had a seat up to the point
I made my exit.
It is a truly world class experience coming to St Regis KL
To be able to create such a bespoke experience is just truly magical.


Thank you once to all at St Regis once again
Regards 
 Sumitha , UK .
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Response from stregiskl, General Manager at The St. Regis Kuala Lumpur
Responded 6 days ago
Dear drsumitha, Thank you for your kind review of the hotel. At The St. Regis, we take pride in service excellence and are glad that our hosts have made a positive difference to your trips. Please rest assured that your generous compliments will be passed to Emma and team. We are truly heartened to hear that The St Regis Kuala Lumpur is your preferred place to stay on your subsequent visits to Malaysia and hope to extend the warm hospitality to you again in the near future! Thank you! Warm wishes, Renato De Oliveira General Manager The St. Regis Kuala Lumpur
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Really love this hotel, people are nice and very professional. Rooms are great. One thing I do suggest is having vegan options on the menu. We both had to ask for options, it should just be on the menu, as not everyone wants to consume animal products. Thanks!
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Response from stregiskl, General Manager at The St. Regis Kuala Lumpur
Responded 6 days ago
Dear maryams, Thank you for your review of the hotel. While we enjoy hearing from guests, we regret to learn that certain aspects of your stay were less ideal. We are constantly evaluating the products offered as well as the service standards of the hotel to deliver better stay experiences to our guests. Your valuable feedback definitely provides insights into the process. Please rest assured that your feedback is duly noted and will be shared with the relevant departments for review. We trust that we will have another opportunity to welcome you back to The St. Regis Kuala Lumpur in the future. Warm wishes, Renato De Oliveira General Manager The St. Regis Kuala Lumpur
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PRICE RANGE
$171 - $273 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
208
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