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Hotel Novotel Kuala Lumpur City Centre

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Hotel Novotel Kuala Lumpur City Centre
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3,349 Reviews from our TripAdvisor Community

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Showing 2,810: English reviews
Whitstable, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Service, food and room were excellent. Good value for the money. The hotel was within walking distance of the LRT, the monorail, Petronas Towers and the KL Tower. Just over the walkway you could enter the Pavilion Shopping Mall and Cinema complex.

Review collected in partnership with Novotel Hotels

Helpful?
Thank Leigh M
Indonesia
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 stars Reviewed 4 days ago NEW via mobile

I bought the hotel when i have a promo code from one of the famous apps in south east asia. And its not worth it at all if you buy it on normal price, because the room was old enough, a bit smelly, took a quite long time to called the housekeeping for change the towel,tissue etc. and when i... More 

Helpful?
Thank KriziaGio

Travelers are raving about these Kuala Lumpur hotels

Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

I have been staying in this hotel for the passed 5 years. It is a very nice hotel for business and especially for exhibitions at the Convention Center. The hotel is right next door to the Pavilion mall and other shopping attractions. The hotel is well-priced, the breakfast is good,the staff very friendly and helpful and the rooms are also... More 

Helpful?
1 Thank Leonard A
NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review

Dear Leonard, It truly delights us that you have written a positive review about your stay - thank you! What a honor it is having the opportunity to serve you for the past five years, and we hope to receive this pleasure for many more years to come! Thanks again for the encouraging comment which will definitely spur us to... More 

New Zealand
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

Stayed here for a few nights with my husband in 1618. Front desk was very helpful, Housekeeping excellent and prompt in delivering what we requested. Ching Sing the marcom / guest experience manager was very good and made sure we had what we needed. Room and bathroom a bit dated but functional at the moment. Toilet flush next door can... More 

Helpful?
1 Thank dhoo752
NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review

Dear Danielle and Christopher, Thank you so much for your kind and thoughtful feedback regarding your stay with us, the pleasure is ours serving you and making sure you "Feel Welcome"! Appreciate your commendation for the friendly team members, I will definitely let them know about your satisfaction! We truly look forward to your next visit to Novotel KL. Best... More 

Bangkok
Level Contributor
26 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 1 week ago

Other than the central location just across the Pavilion Mall, there isn't much to dance about for this property. Checking in process was slow. Rooms are tired and need renovation. Table lamp shade has a stain on it. No CNN or BBC. One of the escalators stopped functioning one day and it was a total mess...I literally spent 15 minutes... More 

Helpful?
Thank VNC11
NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review

Dear sir, Thank you for sharing your thoughts with us on Tripadvisor. I wish to sincerely apologize for all the inconvenience you experienced, most importantly for the double billing that had been charged to your credit card - I am truly sorry for this grave mistake. Please rest assured that I am personally investigating this matter with Front Office team... More 

Mulgoa, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

Just spent a wonderful week at the Novotel in kuala lumper the staff were very friendly and helpful. We spent a lot of time in the premier lounge for breakfast and drinks in the afternoon Didarul andJahirul The to main staff gave us great service nothing was any trouble Goh Ching Sing was also very helpful. The hotel is is... More 

Helpful?
Thank Neil J
NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review

Dear Neil and Kim, I can't tell you how much your kind words mean to not just myself but also to the entire team who had the pleasure of meeting and serving you during your stay here, they are truly the hotel's best asset! We really look forward to seeing you again around this time of next year! Best regards... More 

Mumbai (Bombay), India
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
2 of 5 stars Reviewed 1 week ago

The only positive which I could find was the strategic location however there are other facilities which are much better and do not leave you frustrated. The biggest challenge is that the Air Con is very poor - Temperature at Lobby during the day is uncomfortable, Lift Foyer and Lift has virtually No Aircon Even in the room the minimum... More 

Helpful?
Thank signonsameer
Level Contributor
50 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is a little bit dated but the location is great, opposite the pavilion shopping centre and 5-10 mins walk to KLCC park and twin towers. Service was very efficient too with a quick check in and check out process.

Helpful?
Thank Marion C
NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review

Dear Marion, thank you so much for sharing your great feedback with us. Appreciate your loyalty and support for us and we hope to see you again. Sincerely, Susan Anthony General Manager More 

Singapore, Singapore
Level Contributor
162 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

Perfect location in the heart of the city, but the place is old and run down. Lifts are very slow and clearly not enough for the traffic (up to 7min wait...). Only 2 tv channels in my room, no hot water, only warm, bathtub has paint stains to cover the corrosion. I only give it "average" instead of "poor" because... More 

Helpful?
Thank G H
NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review

Dear G H, thank you for sharing your feedback with other Tripadvisor members, our Engineers and Housekeeping team have taken note and will check on the defects in the room and bathroom with immediate action. Despite your experience with some of the shortfall we truly appreciate your kind and generous rating, proof that staff friendliness does make a difference! Looking... More 

Level Contributor
32 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

In the heart of city Kuala Lumpur. Best place and location. The food nearby also fantastic. Jump over to pavilion walk.. gosh u get everything u need to shop. A minute walk to klcc too. The best area to stay. The staff friendly and very informative. Love it.

Helpful?
Thank SantikeyMarket
NovotelKLCC, General Manager at Hotel Novotel Kuala Lumpur City Centre, responded to this review

Dear SantikeyMarket, Thank you so much for sharing your kindest thoughts with us especially on our superb location and even better staff - they are truly an asset to us! We hope to receive the pleasure of serving you again. Sincerely, Susan Anthony General Manager Novotel Kuala Lumpur City Centre More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Novotel Kuala Lumpur City Centre is a 4 star hotel in the centre of Kuala Lumpur. Ideal for a business trip or holiday, the hotel is strategically located within walking distance of the KL Convention Centre and major shopping malls. With 295 rooms, an executive floor and conference facilities, this is the perfect place to stay. Drinks are served until late in our bar, while our two restaurants offer a tempting range of cuisines. The hotel also boasts a fitness centre, spa and outdoor swimming pool. ... more   less 

Additional Information about Hotel Novotel Kuala Lumpur City Centre

Address: 2 Jalan Kia Peng, Kuala Lumpur 50450, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $68 - $94 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Novotel Kuala Lumpur City Centre 4*
Number of rooms: 295
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Also Known As:
Novotel Kuala Lumpur
Accor Kuala Lumpur
Novotel Hydro Majestic Kuala Lumpur
Kuala Lumpur Novotel
Novotel Kl
Hotel Style:
#28 Spa Hotel in Kuala Lumpur
#56 Luxury Hotel in Kuala Lumpur
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