Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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Cheaper
Average
Higher
About
4.5
#2 of 530 hotels in Kuala Lumpur
Location
4.6
Rooms
4.6
Value
4.4
Cleanliness
4.6
Service
4.6
Sleep Quality
4.6
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Our award-winning hotel stands tall in the vibrant Kuala Lumpur Sentral area. Nestled next to the KL Sentral transport hub, we’re 28 minutes away from Kuala Lumpur International Airport via the high-speed KLIA Ekspres train. Explore nearby attractions like the Petronas Twin Towers, Central Market, and Chinatown—all within a 10-minute drive. The NU Sentral shopping mall is just a leisurely walk away via a covered walkway. Take a refreshing dip in our pool or treat yourself to a holistic spa treatment. With 14 lavish meeting rooms, including the magnificent Grand Ballroom, mid-sized Sentral Ballroom, and the sophisticated multi-event Level7even, we cater to all your event needs. From business brunches to pre-dinner drinks, our 9 dining outlets offer something for every palate. Our executive rooms and suites grant access to the exclusive Executive Lounge where you can enjoy complimentary breakfast, afternoon tea, all-day refreshments, and evening cocktails in this refined setting.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Family
Business
Languages Spoken
English, Chinese, Malay
Location
3 Jalan Stesen Sentral KL Sentral Train Station, Kuala Lumpur 50470 Malaysia
Hilton Kuala Lumpur
8,149 reviews
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
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Nestled in the heart of the city, Hilton Kuala Lumpur is lauded for its prime location with seamless connectivity to transportation and local attractions. Guests have called out the hotel's array of amenities, especially the lavish breakfast buffet and the top-notch Executive Lounge. Although some find the ambiance a tad standard, the inviting atmosphere and impeccable cleanliness receive high marks.
The spacious rooms boast stunning views, though a few reviewers suggest updates are needed. The exemplary service and perceived value for money make it a popular choice for many travelers.
Location
Convenient
Atmosphere
Inviting
Rooms
Comfortable
Value
Affordable
Cleanliness
Pristine
Service
Attentive
Amenities
Comprehensive
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Couple of months back, was in KL on business and felt ripped off when the hotel I stayed in charged me 150 ringit to get to the airport in a standard taxi so this time I decided on the Hilton as I could get the train-what a difference! a return ticket from KLIA to KL Sentral is 90 ringit and takes a half hour as opposed to double that in a taxi. So thursday night I arrived late into this Hilton feeling tired, hungry and grumpy. Was checked in by a charming young man who gave me a lovely room and whilst I had missed restaurant service was advised I could get a drink in the bar on floor 5 and room service was available for food. went to said bar where a live band was playing and whilst it was a bit too noisy for me, the place was packed and everyone seemed to be enjoying themselves. Another time I'm sure I could have got into it but some nights, tiredness takes over! anyway had a drink and retired from that scene. My room was stunning, large and airy with great facilities and a wee sitting room area on entry behind which was the bedroom and bathroom. Very well appointed. had an early meeting in the morning so missed breakfast buffet and just had coffee and croissant in the main foyer which was fine. Overall this hotel is perfect, great friendly staff, well appointed rooms and position wise perfect for getting in and out of the city via the rail link. Got a lot of business in KL this year and this will be my hotel of first choice now. Terrific, might even enjoy that band next time!
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Date of stay: January 2020
Value
Location
Service
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur
Responded Jan 13, 2020
Dear ScottinSingapore, Thank you for sharing your experience with us. I'm pleased to hear you enjoyed your stay at our hotel and am happy to know that both our hospitable team and spacious rooms blew you away. Glad that Hilton KL is now your first choice for accommodation in this city too! We can't wait to welcome you back for another stay and hopefully, with a renewed impression of Zeta Bar as well next time! Sincerely, Gagan Talwar Hotel Manager
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I’ve had the pleasure of staying at the Hilton Kuala Lumpur numerous times over the past five years. The hotel is well situated in the heart of the city with a large shopping mall next to the property, the famous Southfields district behind, and the Sentral train station / KLIA Ekpres across the street. I recently had the pleasure of staying at this lovely property a few weeks ago.
What I love about this property is the impeccable attention to detail placed on every aspect of the guest experience. Check In is flawlessly done either in the lobby or the Executive lounge. From the moment you step into the lovely high ceilinged entrance, the hotel staff make you feel welcomed and comfortable.
The breakfast buffet at Vascos on the first floor is truly one of the best breakfast buffets in Asia with its diverse selection and extensive offerings of Indian, Malaysian, Chinese, Japanese and Western cuisine. Top off the experience with a terrific juice bar and Teh Tarik!
The executive lounge is beautifully appointed and spacious with an evening Happy Hour offering nice appetizers and wines while enjoying lovely views of beautiful KL. The fitness center is well appointed and spacious while the pool area and gardens are a lovely oasis in the middle of urban chaos.
On this recent trip, I stayed in one of the Hilton’s lovely one bedroom suites with updated furnishings, a lovely layout that has business travelers in mind, and a beautiful spacious bathroom.
Overall, I love this property because of its location, its beautiful furnishings, excellent breakfast and executive lounge, and most of all, for its ability to service the needs of both business travelers and first time visitors to KL. I highly recommend the Hilton - a wonderful experience!
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Date of stay: February 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hilton_Kuala_Lumpur, Hotel Manager at Hilton Kuala Lumpur
Responded Feb 16, 2020
Dear LTRWTraveled, Thank you for your continuous support and for leaving us a superb 5-star review! I'm delighted that you once again hugely enjoyed your stay with us and that we've successfully delivered on all fronts, from the smooth check-in experience and warm hospitality all around to our accommodation, amenities and spacious facilities. Glad you were impressed with all our offerings in the Executive Lounge too. On top of that, it's a pleasure to read such high praise about our cuisines and I'm certainly happy that you'd even regard our breakfast spread to be one of the best in Asia! Rest assured I'll be sharing your glowing comments with our culinary team as well. We truly look forward to welcoming you back for many more wonderful stays in the future! Sincerely, Gagan Talwar Hotel Manager
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A quick review on our hotel stay during the RMCO - the check-in experience was pleasant with social distancing being practiced. Kristen gave us a warm welcome and a run down of the operating hours of the gym and pool. In terms of the rooms, there were stickers at the edge of the doors to indicate that the rooms have been sanitized, with towels and bathrobes placed in sealed boxes. As for the restaurant (Vasco), it was table service for the buffet which was an interesting concept, however, perhaps due to the lack of resources, we were not attended to when we require service. Thankfully the Exec Chef and the Exec Sous Chef saved the day (on two separate occasions) as they were very attentive. Kudos to the both of them. Rushidi from Vasco also gave a warm experience during our dinner. As for the food, the Indian food for dinner and breakfast was delicious, the prawns from the Chinese counter was fresh, however please reword “assorted dim sum” in your menu when you only gave one type of dim sum served. All in all, it was a positive experience.
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Date of stay: July 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gagan Talwar, Other at Hilton Kuala Lumpur
Responded Jul 14, 2020
Dear Xiang18, Thank you for leaving us a great review of your recent stay at the Hilton. I'm pleased to note that it was a positive experience for you overall and that you felt safe and secure throughout, especially with the current hygiene measures we've taken to ensure it. It's good to hear that our team members were amiable and hospitable towards you, including Kristen, Rushidi, Chef Kazi and Chef Brett! I'll be sure to share your compliments with them. With regards to certain service shortfalls you had experienced at Vasco's, I do apologise for them on behalf of the team. Rest assured your constructive comments will be relayed to them for improvement. Aside from that, I'm happy you enjoyed our cuisines too although your suggestions on our assorted dim sum are much appreciated and well noted. All in all, we look forward to hosting you again at our hotel hopefully soon! Sincerely, Gagan Talwar Hotel Manager
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Great place to be in KL the location in Sentral Station is middle of Everything with superb transport links.
The room was Huge with a massive bed that was super comfy after the long flight from London and all shower gels and added extras were supplied for our use. 5/5
The breakfast in the hotel was amazing with English, Indian, Malaysian and Japanese foods with coffee and tea and all worldwide drinks. 5/5
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Date of stay: February 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hilton_Kuala_Lumpur, Hotel Manager at Hilton Kuala Lumpur
Responded Feb 10, 2020
Dear 5leetie, Thank you for your 5-star review. I'm pleased to learn that everything lived up to your expectations. It's great to hear you were especially impressed with our comfortable and well-equipped amenities, as well as our extensive range of cuisines for breakfast. Glad you found our location another perk to your stay too! My team and I can't wait to welcome you back on your next trip to KL! Sincerely, Gagan Talwar Hotel Manager
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First time stay at this hotel and the room design is terrible. It stated in the website the room is 44 sqm but it looks much smaller feel very small. Space design is very bad and hardly any space to move around. Practically the whole room design does not feel comfortable to stay in. It is more like a cheap boutique hotel feel. Whoever the designer who design the room layout is really not doing a good job. For guest, we wanted to comfortable room with a feeling of comfort and not this room. The shower area floor a bit slippery when wet. Also, not sure what kind of scent they use but the scent too strong and does not smell comfortable. When we checked out and get our parking card to be validate the concierge did not even informed us we need to pay a flat rate of RM3.00. Someone might just exit since they might thought once parking ticket validated do not require to further make payment. This establishment did not meet the standard of 5 stars of Hilton name. Will not consider staying at this hotel again since there are many good hotels nearby. The plus point is the breakfast buffet has wide choices of food and the food is delicious. This need to compliment the chefs who did a good job to provide guests with varieties and delicious food.
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Date of stay: January 2020
Value
Rooms
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hilton_Kuala_Lumpur, General Manager at Hilton Kuala Lumpur
Responded Jan 8, 2020
Dear Patrick C, Thank you for taking the time to complete a review for us. We truly appreciate your constructive comments, as they’re a great help in our efforts to continuously improve and exceed guests’ expectations. I’ve been in contact with you to address your comments directly and I appreciate your feedback. I look forward to another opportunity to welcome you back for a much-improved all-round experience. Sincerely, Gagan Talwar Hotel Manager
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Decided for a weekend staycation, and since I've never tried Hilton KL before, so figured I'm due for an experience there. Checked into what's called the 'Lifestyle Suite', and it is a beautiful suite. What I absolutely love is the abundance of storage spaces hidden all around the room. And the usage of mirror walls also contribute to make the suite appear much larger than it actually is. Overall, a fantastic room. But the best thing bout this place is of course its gorgeous swimming pool. Rarely you get a resort style pool in the middle of the city, so its quite surprising to see one like this here. Huge pool, with water slides and rock features, and a jacuzzi too! What's more it opens til 9pm, which is a very much of a rare commodity these days as hotel pools tend to close at around 7pm. So after dinner, I had one of the best dips and jacuzzi session whilst enjoying the KL city night sky. Breakfast service is of course excellent. I love the herbal egg, because it is something you don't see often served at a hotel breakfast. Breakfast is indeed lovely, most of things that are served, we love. I couldn't say the same bout the evening cocktail however. Since our room came with access to the Executive Lounge, we decided to just have an early dinner there. Unfortunately, this is the only one gripe I had during my stay here. The servers were terrific, nothing to fault them at all, they were very attentive as expected. It's the other patrons of the lounge that annoy me to no end. Impatient and stupidly rude. Since the lounge area was quite small, and the food was served on a really tiny space in the middle, as soon as evening cocktail starts, its like a food war going on in there. Which is really surprising to me, because we were always under the impression that executive/club lounges are frequented by people that have more class than this. As a suggestion, it probably is better that the lounge area is upgraded to be bigger and therefore the food could be presented in a more efficient manner, so as to avoid scenes like this. Executive and Club Lounges are supposed to me a private, elegant and quiet experience, so I do hope this matter could be rectified in the near future. But overall, Hilton KL is a good establishment. There are some niggles to be ironed out, therefore I give this a 4 out of 5 verdict.
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Date of stay: February 2020
Value
Service
Room Tip:Get either the grand executive or lifestyle suites
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hilton_Kuala_Lumpur, Hotel Manager at Hilton Kuala Lumpur
Responded Mar 11, 2020
Dear Khusyairi N, Thank you for taking the time to leave us such a detailed review. Great to read positive comments about your experience and I'm glad you enjoyed many aspects of your stay, including our accommodation, facilities and cuisine, as well as the excellent service provided by our team. On the other hand, I'm sorry to hear that you weren't fully satisfied with your Executive Lounge experience due to the conduct of certain guests. Rest assured we'll relay your feedback to the team and introduce a more improved approach to managing them moving forward. Your well-meaning suggestions are much appreciated and noted. In saying that, I look forward to welcoming you back for a much-improved all-round stay. Sincerely, Gagan Talwar Hotel Manager
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Honestly, this was my first stay at Hilton KL. Did not know what to expect but figured it was worth the experience. I booked a 4 nights stay at the Hilton KL and upon check in, I was warmly greeted by Mr Harvin, the manager manning the check in. I was also acknowledged as a Diamond Honors member and was accorded an upgrade to a marvellous room overlooking the lake garden. The room itself was just perfect with a king sized bed, a table to work on, a lounge chaise located to the huge window offering a majestic view of KL’s lung. Linens were prepacked in boxes to ensure its cleanliness, in line with Hilton’s hygiene plege to its guests. I was also allowed access to the lounge of the 33rd floor and the staff there were just pleasant .. Ms Julyanna and Mr Jim. They took care of me during my visit to the lounge and even addressed me by my name - which surprised me as I only frequented the lounge during the evenings. Evening snacks at the lounge comprise of a selection of sandwiches, fruits, salad plates, pastries and a hot selection. Drinks included juice, soft drinks, tea and coffee and for those who fancy, a selection of alcoholic drinks. Breakfast was served buffet style at the restaurant and this was very much welcomed as you had the pleasure of selecting yourself what you desire to eat. There were strict SOPs although breakfast was served buffet style. Check out was a breeze also and was done at the lounge. All in all .. a superb stay and will come back soon!
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Date of stay: August 2020Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gagan Talwar, Other at Hilton Kuala Lumpur
Responded Sep 1, 2020
Dear Faikay, Thank you for writing a fantastic 5-star review of Hilton KL! I'm truly pleased that you were impressed with every aspect of your stay with us, from our spacious and well-equipped rooms to our varied, high quality cuisine on offer, as well as our continued commitment towards ensuring your safety through the numerous hygiene and cleanliness SOPs we've implemented. Most importantly, it makes me proud to know that our team members delivered first-class service to you throughout. Thank you for highlighting Harvin, Julyanna and Jim's standout efforts as I'm sure they would appreciate your compliments too. 👍 All in all, I'm glad your first experience here turned out to be a great one. My team and I look forward to hosting you again hopefully soon! Sincerely, Gagan Talwar Hotel Manager
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I don’t recall how many times I have been to this property but this is probably by far the best experience that I have had, staying here on my own.
I did have a couple of issues during the first few days of my stay but Gagan, the hotel manager has had everything sorted out, and I have not encountered any further issue thus far.
It is a good time to stay at Hilton as the rate is now really low, compared to before the pandemic hits the globe. Hilton also offers attractive long term stay benefit, which includes dining discounts.
The messaging feature that the hotel provides is really excellent too. The reply is very prompt and action is also taken immediately if required. I would like to thank both Zafrul and Nik specifically for helping me with all my requests and issues during my stay. Zafrul has been really helpful (he replies almost immediately)- when I smelled some weird scent on the floor that I stay, he immediately came with the air freshener kit for the corridor and the smell disappeared immediately. Nik on the other hand has offered to help me to go to Chynna to place my order for in room dining, when he doesn’t need to (and he could’ve told me to go to Chynna on my own), that was very thoughtful of him to do that.
I would also like to thank Omar for being thoughtful and thorough. I remember that I had a brief conversation with him at the front desk asking about laundry and also the bath indulgence menu, and when I sent a message to the team to get someone to collect my laundry, the house keeping staff also brought the bath indulgence menu with him (he mentioned that he was informed by Omar to do so)!
Dino from the concierge team has been nothing but helpful to me. I have been doing some shopping here and there. Everytime when I walk in to the hotel with some shopping bags on my hand, he would take the initiative to ask me if I need help to get the stuffs to my room.
I think overall, I have had a pleasant stay. It is quiet at night that I can sleep very well; food is delicious at the outlets here; staffs are really helpful and kind (from concierge, front desks, to housekeeping). I am pretty sure that I will be back again to this property and would also recommend this property to everyone!
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Date of stay: October 2020Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Gagan Talwar, Other at Hilton Kuala Lumpur
Responded Oct 26, 2020
Dear wanmeiooi, Thank you for sharing such positive feedback! I'm delighted to know how much you've enjoyed your stay with us - It was also a pleasure speaking with you in person last week too! I'm glad the whole team went out of their way to make you feel welcome and resolve any issues you had faced, especially Zafrul, Nik, Omar and Dino. They would surely appreciate your encouraging comments which I will be sure to share! My team and I remain at your disposal for a continued pleasant experience at Hilton Kuala Lumpur! Sincerely, Gagan Talwar Hotel Manager
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My first staycation after 3 months MCO & CMCO,i decided to choose Hilton KL. This is totally new experience, no more buffet breakfast, i order from the menu, there's American, malaysia japan continental etc to choose, good breakfast with fresh juice and coffee. The room perfect as before,they put all the towel and bathrob in the box for hygiene purpose, every corner of the hotel have the hand sanitizer with citrus flavor.
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Date of stay: June 2020Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hilton_Kuala_Lumpur, Hotel Manager at Hilton Kuala Lumpur
Responded Jul 1, 2020
Dear Jefftravel90, Thank you for choosing Hilton KL for your first staycation in some time, and for leaving us a great review! It's a pleasure to find that despite the new changes in your dining experience, we've still managed to impress you with diverse breakfast choices at Vasco's. On top of that, I'm glad to know you were pleased with our accommodation and cleanliness as well. My team and I look forward to hosting you again hopefully soon! Sincerely, Gagan Talwar Hotel Manager
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The brand - Hilton, says it all. I know it is one of the luxurious hotel before i check in first time in history. Booked in for a night stay before departing to the airport for overseas trip. Was very tired after a long train trip. Unexpectedly, check in was fast and join their membership too, all of these took me like 10-15 mins. When in the room, it has a very strong attraction that keep you wanted just to stay in the room the whole day. It is very comfortable be it anywhere inside the room. The bed, pillow, couch overlooking the city. which we purposely went out to buy wine just to enjoy the moment. Night view is spectacular. The room comes with a bathtub with separate shower, relax and cozy, LOL. The next morning breakfast, it is like all major Malaysian food is there to choose, not to mention some Japanese and Western fusion. Staff are very accommodative, it is like they are observing every needs of yours. Right after we stood down, a nice indian lady was asking us if we would like some coffee and how would we like it. In a buffet breakfast? truly Appreciated. We were dragging ourselves away from the breakfast we there's a train and plane to catch, but will surely come back when visiting Kuala Lumpur again. Check out is extremely smooth, it is like in seconds and you are free to go. Not like some hotels that they have to check the room for suspecting you may have "mistakenly taken something from the room", Hilton will said Thank You, Hope to see you again. haha.. we will be back.
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Date of stay: December 2019
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Hilton_Kuala_Lumpur, Hotel Manager at Hilton Kuala Lumpur
Responded Mar 10, 2020
Dear iaminnocent, Thank you for leaving such positive comments about your experience with us! I'm happy we've successfully lived up to Hilton's hospitable reputation and that our team's services have also exceeded your expectations. Glad you enjoyed a seamless check-in and it's a pleasure to know we've blown you away with our extensive breakfast choices as well! Looking forward to welcoming you back on your next trip to KL! Sincerely, Gagan Talwar Hotel Manager
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Kota Kinabalu District, Malaysia2,930 contributions6,817 helpful votes
Try emailing them at kuala-lumpur alias hilt0n d0t c0m . As TripAdvisor prohibits html or website links, I believe that you are wise enough to replace alias, dot and zero with the correct ones, also no spacing. Hope this helps
There are more places to choose from in the Kuala Lumpur area.
PRICE RANGE
$104 - $163 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hilton kuala lumpur hotel kuala lumpur, hilton international kuala lumpur, kuala lumpur hilton
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
512
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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