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PARKROYAL Kuala Lumpur

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PARKROYAL Kuala Lumpur
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2,762 Reviews from our TripAdvisor Community

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Showing 2,472: English reviews
Sydney, Australia
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

We had 3 nights in KL after a family holiday & stayed at Parkroyal KL. we found our room just lovely. Very comfortable & clean. Nice lounge area & good sized bathroom. Had room service also which was good value & delicious. Breakfast buffet was also good. Reception area pleasant. Generally found the staff very friendly & helpful however was... More 

Helpful?
Thank Nicole A
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Excellent location...walking distance to main KL golden triangle..be careful about choosing the rooms, despite for queen superior room, u get a corner bedroom. which is very small..very good breakfast..not bad if not spending whole day in hotel..

Helpful?
Thank Allya M
Los Angeles, California
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 1 week ago

For a supposedly "five star" hotel, I expected way more from the rooms. The rooms were not as pictured, needless to say. The rooms, although big, were quite dated and unusually dirty. There was dust on the table and the furniture looked old, dirty, and uncared for. The tiny television was placed in an unusual position. And the shower was... More 

Helpful?
1 Thank 1armand2016
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear 1armand2016, Thank you for writing a review. I am sorry to read that we did not meet your expectations for several aspects of the hotel, especially the room cleanliness. Your comments have been passed to the Executive Housekeeper for improvement. At the same I am glad that you find our service and location were to your liking. We hope... More 

Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

This time, we didn't book our stay. Arrived kl from melaka around 4pm and we straight away go to parkroyal. The receptionist was excellent as always. No complains about the staff. Just that some of the hotel's asset need some upgrading. Just to be fair to the guests who pay almost 500 per night.. To me, this is a 5... More 

Helpful?
Thank Yvonne M
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Hello Yvoone M, Thank you for your feedback and staying with us again. The hotel is undergoing a soft refurbishment and maintenance programme to upkeep the hotel standards. We look forward to welcoming you back in the future. Mark Losi More 

Penang
Level Contributor
13 reviews
5 hotel reviews
5 of 5 stars Reviewed 1 week ago via mobile

I stayed here for 6 nights for a business trip. Styling: Luxury and yet economical. Good hospitality. Try to get higher floors for silent proof. Food: Sweet spot for foreigners who wish to taste Malaysian authentic food. Good balnace between western and eastern food variety. Fresh juice bar is a must. Moving around: If you are staying more than 3... More 

Helpful?
Thank Vishnu X
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear Vishnu X, Thanks for the fantastic feedback! We are very happy that you liked our strategic location and had an excellent stay with us. Please join us again for another memorable stay. Mark Losi More 

Singapore, Singapore
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed 1 week ago

Had a good stay in this hotel as have stayed a few times earlier as well. Very centrally lcoated in the downtown KL is just minutes away from the central Bukit Bintang street, KL twin tower and the CBD. Has many shopping centers around like Bintang Walk and Sungei Wang Plaza. Rooms are clean and well maintained. Buffet b'fast has... More 

Helpful?
2 Thank Tarun S
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear Tarun S, Thank you for your generous words! We are pleased that you found us to be a great choice for your stay in Kuala Lumpur. We have taken note of your comment of the soundproofing. See you soon for another memorable hotel experience! Mark Losi More 

Istanbul, Turkey
Level Contributor
103 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 stars Reviewed 1 week ago

Hotel has a very central location, so close to Pavillon. Just 3-4 minutes walk. Room was not so large, but comfortable. Breakfast was rich with variations, except cheese, and also food was delicious. Staff was helpful also. If you are a smoker, this is not a good choice to stay. You will have to go downstairs and smoke outside the... More 

Helpful?
Thank Gürkan K
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear Gurkan K, Thanks for the perfect review! I am very happy to know that you had a wonderful stay and made us your preferred hotel in Kuala Lumpur. Our hotel is certainly a perfect location for both business and leisure purposes. We definitely look forward to seeing you soon for another memorable hotel experience. Mark Losi. More 

A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago via mobile

Would definitely stay here again, in the best location within walking distance to all nearby shopping centres. Very modern, convenient and clean rooms. Friendly and helpful staff when checking in, however service and friendless wasn't as good after that. Would highly recommend this hotel purely based on its location.

Helpful?
Thank A TripAdvisor Member
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear Guest, Great to hear your experience of PARKROYAL Kuala Lumpur was good and that you recommend our hotel as modern and most importantly with friendly & helpful staff. Thank you for sharing and we look forward to accommodate you again soon! Mark Losi More 

2 reviews
2 of 5 stars Reviewed 1 week ago via mobile

My wife has had to drive in and out of the hotel the past two days for a conference and each time she has to count her change and ask the parking booth attendant for the correct change (50 sen to be exact) and each time the attendant pretends he forgot! Very shady no?

Helpful?
Thank isaismail
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear isaismail, Thank you for your feedback. We are sorry to learn about your negative experience when dealing with the attendant when parking in the car-park. Please rest assured we are following up with the operator and I hope we will have the opportunity to welcome you back in the near future. Mark Losi More 

Western Australia
Level Contributor
280 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 322 helpful votes
3 of 5 stars Reviewed 1 week ago

I regularly visit Kuala Lumpur and have stayed in the Park Royal a few times prior to this review (and have reviewed the property previously too), and although it has a great location (opposite Sungei Wang Plaza and adjacent to Bukit Bintang monorail station, Berjaya Times Square and KL's "Golden Triangle") and is a comfortable hotel - it is showing... More 

Helpful?
1 Thank DJEargasm
MarkLosi, General Manager at PARKROYAL Kuala Lumpur, responded to this review

Dear DJEargasm, Thanks for sharing your great experience and recommending us through TripAdvisor! I am very pleased to know that you and your family had a fantastic time at PARKROYAL Kuala Lumpur. See you soon for another memorable experience. Mark Losi More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Center with Internet Access
  • Laundry Service
  • Babysitting
Official Description (provided by the hotel)
The 5-star hotel managed by Pan Pacific Hotels Group, is centrally located in the heart of Kuala Lumpur's prime business, shopping and entertainment districts. It is only 45 minutes from Kuala Lumpur International Airport and mere minutes from the Kuala Lumpur City Centre (KLCC). ... more   less 

Additional Information about PARKROYAL Kuala Lumpur

Address: Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $76 - $132 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — PARKROYAL Kuala Lumpur 4.5*
Number of rooms: 426
Reservation Options:
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Also Known As:
Parkroyal Kuala Lumpur Hotel Kuala Lumpur
Parkroyal Hotel Kuala Lumpur
Kuala Lumpur Parkroyal Hotel
Hotel Style:
#17 Spa Hotel in Kuala Lumpur
#24 Family Hotel in Kuala Lumpur
#25 Business Hotel in Kuala Lumpur
#26 Romantic Hotel in Kuala Lumpur
#30 Luxury Hotel in Kuala Lumpur
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