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Ascott Kuala Lumpur

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Ascott Kuala Lumpur
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741 Reviews from our TripAdvisor Community

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Showing 672: English reviews
London, United Kingdom
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed yesterday NEW

Only stayed for 3 nights but Ascott provided a great spacious 2 bed apartment for a family. KL is a busy hot capital city and having a bit of space to chill out is what luxury is all about IMO. FOH staff are great and special thanks to Lydia for surprising us with a birthday cake for our daughter! Beds... More 

Helpful?
Thank Nathan L
London, United Kingdom
Level Contributor
28 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Stayed with family in a two bedroom apartment. Very well designed and equipped rooms with all necessary amenities. Very clean and modern. Only complaint: check-in procedure extremely slow. Other than that: very friendly and helpful staff. Location great: a few blocks from Petronas Towers

Helpful?
Thank thorstenleo
Rus_Ng, Resident Relations - Assistant Manager at Ascott Kuala Lumpur, responded to this review

Dear thorstenleo, Thank you for your recent review. We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. We have noted your feedback... More 

Melbourne
1 review
5 of 5 stars Reviewed 4 days ago NEW

As was expected from a previous stay my family enjoyed their 5 night break. Just like a home from home - only better! Spacious, beds and pillows just heavenly. Beautifully and tastefully furnished, lots of balconies. Great to have a good sized kitchen with all the equipment needed to cook meals and make snacks as well as a nice big... More 

Review collected in partnership with this hotel

Helpful?
Thank Stagiegnome
Rus_Ng, Resident Relations - Assistant Manager at Ascott Kuala Lumpur, responded to this review

Dear Stagiegnome, Thank you for taking the time to write such a lovely and detailed review on your stay with us at Ascott Kuala Lumpur. The team is truly heartened to note that you had another delightful stay with us in our convenient location in the heart of the city center. We cannot thank you enough for all your fabulous... More 

Metro Manila, Philippines
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

I went in KL, Malaysia to celebrate birthday with my friends. Me and my friends travels a lot and we had our one of the most unforgettable experience in Ascott KL. There's nothing much to see in this City but the hospitality of the people in this hotel are really amazing and made our trip so wonderful. Upon arrival,we were... More 

Helpful?
1 Thank margaux0392
A TripAdvisor Member
2 of 5 stars Reviewed 2 weeks ago via mobile

Stayed Here on a number of occasions over the years but it's now seriously tired with stained carpets and furniture. Kids pool also out of action and as for the breakfast scrum in Tujo which is equally tired (just look at the dust on the light fittings and ceiling mounted speakers) then you have been warned. 3star at best in... More 

Helpful?
Thank A TripAdvisor Member
Rus_Ng, Resident Relations - Assistant Manager at Ascott Kuala Lumpur, responded to this review

Dear Valued Guest, Thank you for taking the time to share your stay experience with us. We sincerely regret that your family and you did not have a comfortable and enjoyable stay with us. We have shared your feedback with the management of Tujo and we are currently working on minor renovation works to revamp the venue. In line with... More 

Kuala Lumpur, Malaysia
1 review
4 of 5 stars Reviewed 2 weeks ago

Exceed my expectations & value for money. Room is very spacious & comfy for one bed room apartment. Just need to improve on the breakfast & to add more variety to meet with neighbour hotel/apartments. Wifi speed is excellent & speed is fast.

Review collected in partnership with this hotel

Helpful?
Thank muhammadnajibmazlan
Rus_Ng, Resident Relations - Assistant Manager at Ascott Kuala Lumpur, responded to this review

Dear muhammadnajibmazlan, Thank you for your feedback. We are glad to hear your compliments of our well appointed apartments here at Ascott Kuala Lumpur. Your kind words will inspire us to continually improve our service delivery. Please allow us to clarify that the breakfast we offer is a Continental Breakfast with the addition of several hot, cooked food items hence... More 

Abu Dhabi, United Arab Emirates
Level Contributor
7 reviews
4 of 5 stars Reviewed 2 weeks ago

Excellent location. Great pool. Restaurant is limited but many others within 3 minute walk. Right next to Petronis Towers. We booked a 3 bedroom suite and it was perfect. It is easy to get to local train or taxi as well as the many attractions close by on foot.

Helpful?
Thank Mark L
Rus_Ng, Resident Relations - Assistant Manager at Ascott Kuala Lumpur, responded to this review

Dear Mark L, Thank you for your review. The team at Ascott Kuala Lumpur is delighted that you have experienced another comfortable and enjoyable stay with us. We read with much pleasure that you have found the quality of our apartments great and our central location in the city center a boon. It has been a great pleasure being of... More 

Singapore
1 review
2 of 5 stars Reviewed 2 weeks ago

Checked in on 7 Aug 2016. Room was not ready althoug check in time is 3pm. Room was not cleaned properly upon checked in. Extra towels not sent to us, despite calling a few times. No room slippers provided. Room service menu not available in the room.

Review collected in partnership with this hotel

Helpful?
Thank Jeannielim
Rus_Ng, Resident Relations - Assistant Manager at Ascott Kuala Lumpur, responded to this review

Dear Jeannielim, Thank you for taking the time to share your feedback with us. We sincerely regret that you did not have an enjoyable and comfortable stay and that we have fallen short of your expectations following your previous stays with us. We take all the feedback we receive very seriously and are looking into ways we can improve on... More 

United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Excellent apart/hotel for a family with young kids. Lots of things made easy by location and top notch concierge services. Clean and spacious. Room with a view. Some things need better maintenance. But still a great place to stay.

Review collected in partnership with this hotel

Helpful?
1 Thank Elyna T
Rus_Ng, Resident Relations - Assistant Manager at Ascott Kuala Lumpur, responded to this review

Dear Elyna T, Thank you for your feedback. We are delighted you and your family had a comfortable and enjoyable stay in our spacious apartments. Is is truly heartening to know that our staff were able to assist you and contribute to your relaxing holiday. We sincerely thank you for making us one of your preferred accommodation choices. We look... More 

South America
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We was booking 4 night stay in Ascott Kuala Lumpur .The room was big and cleanses ,The receptionist who working in front office are so friendly and kindly .The pool it was Excellent and comfortable and have good food .

Helpful?
Thank rebeccajones68
Rus_Ng, Resident Relations - Assistant Manager at Ascott Kuala Lumpur, responded to this review

Dear rebeccajones68, Thank you for your recent review. We are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Conference Facilities
  • Free Parking
  • Airport Transportation
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
Right in the heart of town and a stroll away from the world famous Petronas Twin Towers, Ascott Kuala Lumpur enjoys a prestigious address. The Suria KLCC Shopping Mall, ritzy restaurants and chic cafes are right at your doorstep. Let us lavish you with impeccable service and a suite of the finest facilities. ... more   less 

Additional Information about Ascott Kuala Lumpur

Address: The Ascott Kuala Lumpur No 9 Jalan Pinang, Kuala Lumpur 50450, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $108 - $201 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Ascott Kuala Lumpur 4.5*
Number of rooms: 221
Reservation Options:
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Also Known As:
Ascott Kuala Lumpur Hotel Kuala Lumpur
Ascott Hotel Kuala Lumpur
Kuala Lumpur Ascott Hotel
Hotel Style:
#7 Spa Hotel in Kuala Lumpur
#8 Family Hotel in Kuala Lumpur
#12 Luxury Hotel in Kuala Lumpur
#17 Business Hotel in Kuala Lumpur
#21 Romantic Hotel in Kuala Lumpur
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