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Ascott Kuala Lumpur

The Ascott Kuala Lumpur No 9 Jalan Pinang, Kuala Lumpur 50450 Malaysia
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Guests1 room, 2 adults, 0 children
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$109
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$109
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$161
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Room & Suite (477)
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About

Location
Cleanliness
Service
Value
Travelers' Choice 2019 Winner
Certificate of Excellence
Right in the heart of town and a stroll away from the world famous Petronas Twin Towers, Ascott Kuala Lumpur enjoys a prestigious address. The Suria KLCC Shopping Mall, ritzy restaurants and chic cafes are right at your doorstep. Let us lavish you with impeccable service and a suite of the finest facilities.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Business Center with Internet Access
Conference facilities
Free internet
Wifi
Public wifi
Internet
Hot tub
Pool / beach towels
Rooftop pool
Outdoor pool
Restaurant
Breakfast available
Breakfast buffet
Meeting rooms
Spa
Concierge
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Air conditioning
Private balcony
Kitchenette
Flatscreen TV
Room service
Microwave
Refrigerator
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Good to know
HOTEL CLASS
HOTEL STYLE
Family
Great View
Hotel links
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1,401Reviews30Q+A100Room tips
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Popular mentions
Great location next to the Petronas Towers and the Aquarium. Very close to the shopping area through the City Walk. Nice pool. Very friendly staff. Good breakfast. Apartment with a good area and amenities.
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Review collected in partnership with this hotel
Response from Irene N, Manager at Ascott Kuala Lumpur
Responded 3 days ago
Dear atfortes, We are delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Ascott Kuala Lumpur, we look forward to welcoming you again at any one of our serviced residences. Best regards, David Nigel Koh - Guest Service Manager
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The staff were very friendly and helpful. The apartment was good if a little dated and it did not resemble the photos on the web page, but it was large and comfortable. The pool was amazing with wonderful views. Very easy walking to the conference centre and shops. The park opposite was an added bonus. The food in the restaurant was very good.
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Response from Irene N, Manager at Ascott Kuala Lumpur
Responded 2 weeks ago
Dear Annabel M, We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Ascott Kuala Lumpur, we look forward to welcoming you again at any one of our serviced residences. Best regards, David Nigel Koh - Guest Service Manager
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enjoyed the stay with family and size of flat was amazing we also liked the staff and Management we enjoyed the stay and recommended for any big family to stay- location is wonderful and restaurant is perfect
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Review collected in partnership with this hotel
Response from Irene N, Manager at Ascott Kuala Lumpur
Responded 2 weeks ago
Hi 32moc, Thank you for rating us highly, we hope you will choose Ascott Kuala Lumpur as your preferred accommodation upon your return to this bustling city again. Wishing you safe travels always. Regards, David Nigel Koh - Guest Service Manager
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The location is the best part of this hotel, right across the street from Petronas Towers, KLCC Park and a 5-10' walk from Suria and Pavilion malls. Also the room was spacious and the beds were very comfortable. We appreciated the L'Ocitane toiletries that were filled up daily without extra cost. The pool was also clean and very nice for a refreshing dip. However, the room was not very clean, after a few days we discovered an Oreo biscuit and a slice of pizza behind the living room curtains, near the balcony door. Also the furniture (chairs in the dining room, the kitchen and bathroom furniture) were stained with some spilled liquids that could have been easily wiped (if thoroughly cleaned). Also there was a bad persistent smell as we entered the room. Fortunately the smell didn't spread further so suspect it could have been from the air con or bathroom ventilation. The coffee machine in the room was not working properly, we couldn't manage to make any coffee and eventually gave up trying. The pool Breakfast was served at a restaurant in a separate building (Tujo). Breakfast was decent, serving mainly Asian dishes, but w also had dinner there and that was much better.
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Response from Irene N, Manager at Ascott Kuala Lumpur
Responded 3 weeks ago
Dear Andre79, Thank you for taking the time to review our hotel and your comments with regards to your stay with us. We truly appreciate feedback from all our valued guests as it provides us the opportunity to gauge our overall service delivery, standards and products. We deeply regret that our products and services did not reflect the quality of service that we strive for and to your anticipation. We are truly sorry that this has resulted in a less than expected holiday for you. We hope that you would give us another opportunity to show you our true Malaysian Hospitality. Please do not hesitate to contact me personally should you wish to return to stay with us. Wishing you safe travels. Best regards, David Nigel Koh - Guest Services Manager
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location of hotel is perfect. overall apartment condition and facilities are very nice. Hotel lobby was poor and does not give impression of a star rated services apartment. Breakfast was outside the building and very limited choice and poor selection of food items.
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Review collected in partnership with this hotel
Response from Irene N, Manager at Ascott Kuala Lumpur
Responded 4 weeks ago
Dear Valued Guest, Thank you for your review and rating. We are glad to hear that our service and location met your expectations but we regret to learn of your disappointment with our breakfast offerings. Rest assured, we will share your comments with our breakfast service provider for further improvement moving forward. Best Regards, Emma Razali - Operations Manager
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PRICE RANGE
$104 - $178 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ascott kuala lumpur hotel kuala lumpur, ascott hotel kuala lumpur, kuala lumpur ascott hotel
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
221
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