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Renaissance Kuala Lumpur Hotel

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Renaissance Kuala Lumpur Hotel
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3,347 Reviews from our TripAdvisor Community

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Showing 2,590: English reviews
Allendale, Michigan
Reviewed 2 days ago NEWvia mobile

As a platinum member, I was upgraded to a corner room with a great view. Staff are very prompt and friendly. Two Towers to the hotel. Minor inconvenience in that if you are in the west tower, you have to go to the east tower to get to reception, change money, etc. Not too far, but it world be nice...

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Helpful?
Thank Jim C
New York City, New York
Reviewed 2 days ago NEW

We got the newly renovated room. Room was clean and functional. Love the decor. But service wise, it was really quite disappointing. Guest services phone line is literally useless after 10pm. It takes at least 8-10 minutes to be exact until someone pick up the call. Left request on the Marriott App, but I suppose no one was checking that...

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Thank rickycarter93
Reviewed 2 days ago NEWvia mobile

This hotel is very welcoming and extremely helpful. The room we had was very comfortable, with amazing views of the towers. All facilities were working no problem. The pool is great to relax by with a cocktail, day or night. So close to the towers and mall just down the road.

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Thank lulus70
Reviewed 3 days ago NEWvia mobile

First I would like to apologise for the delayed review. We visited KL in Nov 2016, and had an extremely enjoyable holiday. After a long haul journey we were delighted to arrive at Renaissance hotel in KL where Lilian and Ihsaan provided a warm welcome and a swift check in into one of their newly renovated rooms; it was spectacular!...

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Thank sabzainy
Bengaluru, India
Reviewed 4 days ago NEW

We stayed in this hotel in the last week of January,2017 for 2 nights. It was a memorable experience with blend of awesome location, law dropping view of twin towers from our room and superb hospitality. The Twin tower and the city center is within walking distance from this hotel and you can always access to these happening places. We...

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Thank moumi45963
Petaling Jaya, Selangor, Malaysia
Reviewed 6 days ago NEW

the room was very comfortable and clean. service and housekeeping was excellent. room was great the use of lounge was excellent ( breakfast buffet was a bit chaotic for me, so we had simple breakfast at 24th floor lounge instead which was excellent ) staffs at lounge were very helpful and nice

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1Thank Sunshine Z
RenKL_Hotel, General Manager at Renaissance Kuala Lumpur Hotel, responded to this review

Dear Sunshine Z, Thank you for the full 5-bubble rating you have accorded us in TripAdvisor. I'm glad to hear that you had a positive experience with us. One of the perks of staying in our Club or Lifestyle rooms is that you'll enjoy the privileges of having breakfast with more privacy in our Club or Lifestyle Lounge. Hope you...

Reviewed 1 week ago NEW

This is an amazing place to stay, we had stayed in the premium twin tower view room and the experience was great. the staffs were very helpful and generous. Located in the center of the city and easy to commute to other places. Must stay !

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1Thank Shruti I
RenKL_Hotel, General Manager at Renaissance Kuala Lumpur Hotel, responded to this review

Hi Shruti I, Thanks a lot for recommending us to other fellow travelers and for those amazing comments. Our staff pride themselves on taking good care of our guests, and they don't seem to have disappointed this time. I hope you'll be coming by this way again, and I'm looking forward to seeing you with us in future. Yours sincerely,...

Kota Bharu, Malaysia
Reviewed 1 week ago NEW

The new renovated contemporary themed rooms are really heartwarming and worth the money. Great location, good food and helping staff are always a plus point for this hotel. In addition you have a great view of both KL tower and Petronas Towers.

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2Thank zeenie2017
RenKL_Hotel, General Manager at Renaissance Kuala Lumpur Hotel, responded to this review

Dear zeenie2017, Thanks for the lovely comments of our newly restyled Deluxe rooms. We're very proud of them and love hearing great feedback from our guests who have stayed there just like you. We hope you continue to stay here regularly, and we look forward to welcoming you again. Yours sincerely, Robert Frager General Manager

Reviewed 1 week ago NEW

Was welcomed to the hotel with fresh juice at check in. Our bags were tagged when we got our of our ride from the airport and were delivered to our room. They have an oasis on the 4th floor. Large pool area, swim-up bar - feels like you are at a retreat. The room was large and comfortable. They cleared...

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2Thank Katie C
RenKL_Hotel, General Manager at Renaissance Kuala Lumpur Hotel, responded to this review

Dear Katie C, It was lovely reading your comments about your recent stay here. I'm delighted to know that you were well taken care of from the moment you arrived till the moment you checked out. Yes, indeed, the poolside area is like an oasis in the middle of the city and it seems that you have had the opportunity...

Reviewed 1 week ago via mobile

We would like to take the opportunity to thank all the staff members at this beautiful hotel . This hotel offers a very high standard of service in every area.the rooms are amazing only one thing if you don't like noise during the night pick a room in the East wing.it has a massive variety of breakfast a big clean...

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2Thank amys3131
RenKL_Hotel, General Manager at Renaissance Kuala Lumpur Hotel, responded to this review

Dear amys3131, It was indeed a great pleasure reading your review of your stay here. Reviews such as yours motivate our staff to strive even more to maintain these high level of service standards. I will share your compliments of Ansari to the man himself as he will be delighted to know that you have remembered him. We look forward...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Airport Transportation
  • Conference Facilities
  • Free Parking
  • Babysitting
Official Description (provided by the hotel)
Discover the heart of Malaysia while enjoying a wide range of exceptional amenities at the Renaissance Kuala Lumpur Hotel, a Marriott Luxury & Lifestyle Collection. Providing an unparalleled location, ideal for business or leisure, our KL City hotel's expansive offering of sophisticated guest rooms and suites feature deluxe bedding, high-speed Internet and marble bathrooms. Filling two magnificent towers, our choice of accommodations includes those with lounge access, picturesque views of the city skyline and lavish hospitality services. Boasting a plethora of dining options, our seven restaurants offer everything from authentic Chinese cuisine to a tantalising all-day buffet, along with outdoor dining next to our Olympic-sized pool. As one of the premier convention hotels in Kuala Lumpur, our venue features state-of-the-art facilities and the largest pillar-free ballroom in Malaysia. And, for the ultimate relaxation, experience our on-site Mandara Spa, with its soothing atmosphere and luxury treatments. ... more   less 

Additional Information about Renaissance Kuala Lumpur Hotel

Address: Corner of Jalan Sultan Ismail and Jalan Ampang, Kuala Lumpur 50450, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $64 - $115 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Renaissance Kuala Lumpur Hotel 4.5*
Number of rooms: 910
Reservation Options:
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Also Known As:
Renaissance Hotel Kuala Lumpur
Kuala Lumpur Renaissance
Hotel Style:
#18 Spa Hotel in Kuala Lumpur
#23 Family Hotel in Kuala Lumpur
#28 Romantic Hotel in Kuala Lumpur
#31 Business Hotel in Kuala Lumpur
#33 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travelers have asked, with answers from Renaissance Kuala Lumpur Hotel staff and other travelers.
52 questions
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Questions? Get answers from Renaissance Kuala Lumpur Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Rooms in 22nd flor and above, in the east wing.”
  • View from our room
 of 5 bubbles moumi45963, 4 days ago | Read review
“Ask for the renovated rooms.”
 of 5 bubbles zeenie2017, 1 week ago | Read review
“Very convinent location”
 of 5 bubbles Ph0enix2014, 1 week ago | Read review
“Book rooms facing the Petronas towers at higher floor, view is breath taking”
 of 5 bubbles arindamsen10, 1 week ago | Read review
“Rooms in east wing were refurbished, but there is smell in the hall way.”
 of 5 bubbles linandhui, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question