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The Royale Bintang Kuala Lumpur

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The Royale Bintang Kuala Lumpur
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994 Reviews from our TripAdvisor Community

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Showing 842: English reviews
Jakarta, Indonesia
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed yesterday NEW

Being part of the Royale Bintang & Royale Chulan group, i expected more from it. Hotel location is reasonably good but the property is in need of major renovations. Possibly as it is doing well anyway, the Owners are reluctant to spend as KL rates are low by international standards. The staff ratings are mixed : upon check in, was... More 

Helpful?
Thank Cht_Penang
North Yorkshire, United Kingdom
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

We arrived at approx 21.30pm and the check in took an age even though we were the only ones at the reception desk. Our room was not ready? The room was aged but provided a superb night time view of the Personas Twin Towers. I would say it is probably ready for a refresh, however it was adequate. The pool... More 

Helpful?
Thank Paul E
Auckland, New Zealand
1 review
2 of 5 stars Reviewed 5 days ago NEW

Rooms and hallways needs major renovations, bathroom leaks, carpet need major change, no control of smoking guests on adjoining rooms ,overall service and breakfast was not bad. Location is very close to most shopping malls- taxi services in front.

Review collected in partnership with this hotel

Helpful?
Thank G1zzmo

Travelers are raving about these Kuala Lumpur hotels

Singapore, Singapore
1 review
2 of 5 stars Reviewed 1 week ago

I have booked and paid for a family room with triple bed which costs almost double of the standard room. Upon checking in, was given a standard with an additional bed. Thinking that it might be an oversight, went back to the front desk to clarify. To my horror, the front desk reception told me nonchalantly that it is the... More 

Helpful?
Thank ch333888
theroyalebintangkl, Public Relations Manager at The Royale Bintang Kuala Lumpur, responded to this review

Dear ch333888, Greetings from The Royale Bintang Kuala Lumpur! Thank you for taking time out of your busy schedule to write a review on us. We welcome all feedback and comments as they are tools to further assist us to improve ourselves hence you can be rest assured, your review/comments are taken very seriously. I apologise for the less-than-satisfied experience... More 

Adelaide, Australia
Level Contributor
45 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Spent two nights here. We have been here many time before and not much has changed. Rooms need updating and painting. Hotel is in a great spot Handy to shopping centres. Pool great with plenty of chairs. Breakfast okay but had better. Staff friendly. Price was good. Will stay again as very central. Good resteraunt so nearby and mrt soon.

Helpful?
Thank arab520
theroyalebintangkl, Public Relations Manager at The Royale Bintang Kuala Lumpur, responded to this review

Dear Arab520, Greetings from The Royale Bintang Kuala Lumpur! Thank you for providing us with your valuable feedback and overall ambiance. We regret that you may have felt inconvenienced you during your stay due to our shortcomings. Your feedback has helped us tremendously for improvement. We look forward to welcoming you back on your next visit to Kuala Lumpur. Thank... More 

Shah Alam, Malaysia
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago

The room was not so clean, cockroaches here, there and everywhere, choices of food for breakfast was ok BUT, there was a dead cockroach found on the food cooked together though the staffs take action on that matter but still, hygiene standard should be above that especially on food! Plus would be the view though. Other than that, it is... More 

Helpful?
Thank hazrulhussin
theroyalebintangkl, Public Relations Manager at The Royale Bintang Kuala Lumpur, responded to this review

Dear Hazrulhussin, Greetings from The Royale Bintang Kuala Lumpur! Thank you for staying with us and writing a review in Tripadvisor. Please accept our sincere apologies for the unpleasant experience you encountered during your stay with us. Well we have taken note on your comments on improving our overall hotel condition. All respective departments have been notified of their flaws... More 

Singapore, Singapore
Level Contributor
18 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Settled for Royal Bintang because the in laws chose it. I would say its location is good. Walking distance to shopping malls Berjaya times square(multiple levels of shops which after so many years, i still havent be able to finish in one visit), the popular Pavilion(higher end mall), lower end Sungei wang plaza n also IT/electronics mall Low Yat. Plenty... More 

Helpful?
Thank faro0406
theroyalebintangkl, Public Relations Manager at The Royale Bintang Kuala Lumpur, responded to this review

Dear Faro0406, Greetings from The Royale Bintang Kuala Lumpur! Thank you for taking time out of your busy schedule to write a review on us. We welcome all feedback and comments as they are tools to further assist us to improve ourselves hence you can be rest assured, your review/comments are taken very seriously. I apologise for the less-than-satisfied experience... More 

Jakarta, Indonesia
1 review
2 of 5 stars Reviewed 2 weeks ago

Need a lot of improvement at the front desk and receptionist,it's too long for me to wait when I want to check in and check out,at least I had to wait for 30minutes as its only one staff handling all the guests..

Review collected in partnership with this hotel

Helpful?
Thank etl1975pd
theroyalebintangkl, Public Relations Manager at The Royale Bintang Kuala Lumpur, responded to this review

Dear Etl1975pd, Greetings from The Royale Bintang Kuala Lumpur! Thank you for providing us with your valuable feedback and overall ambiance. We regret that you may have felt inconvenienced you during your stay due to our shortcomings. Your feedback has helped us tremendously for improvement. We look forward to welcoming you back on your next visit to Kuala Lumpur. Thank... More 

Perth, Australia
Level Contributor
55 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

We stayed here for a night and selected it based on its price. It was very good value on sale but if I were to pay the original price I wouldn't be very happy. The service was very slow at check in. We had to wait about 20 min to be served and we were literally next in line. On... More 

Helpful?
Thank jacklutrips
theroyalebintangkl, Public Relations Manager at The Royale Bintang Kuala Lumpur, responded to this review

Dear Jacklutrips, Greetings from The Royale Bintang Kuala Lumpur! Thank you for taking time out of your busy schedule to write a review on us. We welcome all feedback and comments as they are tools to further assist us to improve ourselves hence you can be rest assured, your review/comments are taken very seriously. I apologise for the less-than-satisfied experience... More 

1 review
1 of 5 stars Reviewed 3 weeks ago via mobile

From the moment we walked in, and we are still here as I write, this has been the worst 4 star experience I have ever endured. Unfriendly service, the expectation that we vacate our room after two days in order to check out and then back in, to being lied to, to the filthiest bathroom, towells being forgotten on a... More 

Helpful?
Thank Richard D
theroyalebintangkl, Public Relations Manager at The Royale Bintang Kuala Lumpur, responded to this review

Dear Richard D, Greetings from The Royale Bintang Kuala Lumpur! Thank you for staying with us and writing a review in Tripadvisor. Please accept our sincere apologies for the unpleasant experience you encountered during your stay with us. Well we have taken note on your comments on improving our overall hotel condition. All respective departments have been notified of their... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Meeting Rooms
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
Official Description (provided by the hotel)
Best 4 Star City Hotel ... more   less 

Additional Information about The Royale Bintang Kuala Lumpur

Address: The Royale Bintang Kuala Lumpur 17 - 21 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $53 - $73 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royale Bintang Kuala Lumpur 4*
Number of rooms: 400
Reservation Options:
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Also Known As:
The Royale Bintang Kuala Lumpur Hotel Kuala Lumpur
Royale Bintang Kuala Lumpur
Royale Bintang Hotel Kuala Lumpur
Kuala Lumpur Bintang Hotel
Hotel Style:
#41 Spa Hotel in Kuala Lumpur
#69 Luxury Hotel in Kuala Lumpur
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