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The Royale Bintang Kuala Lumpur

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The Royale Bintang Kuala Lumpur
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1,056 Reviews from our TripAdvisor Community

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Showing 898: English reviews
Penang Island, Malaysia
Reviewed yesterday NEW

I was greeted by the concierge upon my arrival. I thought front office will be more friendly but the service from staff name Ms Noraslinda ( if I'm not mistaken ) was really terrible because no greetings when we approach to the counter. No smile at all. Very arrogant and not friendly. We had requested a queen but unfortunately it...

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Helpful?
3Thank Shai S
Reviewed 4 days ago NEW

value for money very central especially enjoyed the buskers in the road jan bukit bintang hotel wifi in rooms excellent brakfast excellent .transport easy accessible can walk to twin towers and menara towers plaza low yat for electronic cellphones and computers 100m away very good prices close to chinatown beautiful view of personas twin towers and kl menara tower

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Helpful?
Thank Darawies S
theroyalebintangkl, Public Relations Manager at The Royale Bintang Kuala Lumpur, responded to this review

Dear Darawies S, Greetings from The Royale Bintang Kuala Lumpur! First of all, thank you for choosing The Royale Bintang Kuala Lumpur as your choice hotel to host your stay here in Malaysia. We hope that our hospitality extended to your good self during your trip here has been of utmost pleasant and satisfactory. We truly appreciate your kind word...

Banda Aceh, Indonesia
Reviewed 2 weeks ago via mobile

Actually this hotel is like others hotel in bukit bintang kuala lumpur. I went with my wife and planning 4 night staying. When I checked in i was given twin bed and the staff hotel promised me tomorrow they will check the single bed, but i have never found what they promised till i checked out. For breakfast everything is...

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Helpful?
Thank NIZWAR_BTJ
theroyalebintangkl, Public Relations Manager at The Royale Bintang Kuala Lumpur, responded to this review

Dear NIZWAR_BTJ, Greetings from The Royale Bintang Kuala Lumpur! Thank you for staying with us and writing a review in Tripadvisor. Please accept our sincere apologies for the unpleasant experience you encountered during your stay with us. We have taken note on your comments on improving our overall hotel condition. All respective departments have been notified of their flaws and...

Reviewed 2 weeks ago via mobile

Stayed for 3days here from 30th Dec 2016 to 1st Jan 2017. *Assuring staffs were good. BUT... *We satyed on 15th floor. Our room's bath tub was choked after one person bathing then had to call reception for help. Same thing happened again on the 2nd day. *Quite delayed service upon asking for an additional towel. *The water kettle was...

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Helpful?
Thank chirraa K
theroyalebintangkl, Public Relations Manager at The Royale Bintang Kuala Lumpur, responded to this review

Dear chirraa K, Greetings from The Royale Bintang Kuala Lumpur! Thank you for taking time out of your busy schedule to write a review on us. We welcome all feedback and comments as they are tools to further assist us to improve ourselves hence you can be rest assured, your review/comments are taken very seriously. I apologise for the less-than-satisfied...

Greater London, United Kingdom
Reviewed 2 weeks ago

Royal bintang hotel is in a good location with nearby shopping mall and night life. I booked two deluxe room for three nights and staffs are reasonably helpful.The hotel is dated and in need of renovation. I have two issue's with this hotel, it is the responsibity of the hotel to ensure that everything are in working order such as...

Review collected in partnership with this hotel
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Helpful?
Thank relau121
theroyalebintangkl, Public Relations Manager at The Royale Bintang Kuala Lumpur, responded to this review

Dear relau121, Greetings from The Royale Bintang Kuala Lumpur! Thank you for staying with us. We would like to thank you for pointing out the areas that requires our attention for improvement. The inconvenience caused is sincerely regretted. We always strive to provide the best service and your feedback will certainly help us to improve. We look forward to welcoming...

Reviewed 2 weeks ago

Either you look into improving the following points or shut down this property. 1. Lobby, greeted by a kind of middle eastern odor. Floor need polishing. 2. Ground floor toilets, filled with used tissues, wet, smelly and dirty. 3. 3rd floor Restaurant, Food served during breakfast need to improve, the flavor, presentation and staffing. 4. Gym, no water provided. 5....

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Helpful?
Thank Helen F
theroyalebintangkl, Public Relations Manager at The Royale Bintang Kuala Lumpur, responded to this review

Dear Helen F, Greetings from The Royale Bintang Kuala Lumpur! Thank you for providing us with your valuable feedback and overall ambiance. We regret that some of these factors had inconvenienced you during your stay. We appreciate your observation and concern, both on our facilities as well as service level. We have taken note of your views and will take...

Malaysia
Reviewed 3 weeks ago via mobile

Went here and docked for 2 nights for my conference. The front desks are preety quick to respond on check in check out. Price obviously over priced but what to do. Suitable for all Kinds of travelers with money,not suitable for solo traveller unless you are rich. Al basic amenities are there, Cleanliness is 3.8/5 Food overall fairly nice. Location...

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Helpful?
Thank snuffboxdude
theroyalebintangkl, Public Relations Manager at The Royale Bintang Kuala Lumpur, responded to this review

Dear snuffboxdude, Greetings from The Royale Bintang Kuala Lumpur! Thank you for providing us with your valuable feedback and overall ambiance. We regret that you may have felt inconvenienced you during your stay due to our shortcomings. Your feedback has helped us tremendously for improvement. We look forward to welcoming you back on your next visit to Kuala Lumpur. Thank...

Singapore, Singapore
Reviewed 3 weeks ago

Royale Bintang Hotel is located at a very prominent place where you can get easily many type of food such as Western, Mediterranean, Arab and etc dishes. Shopping Center such Lot1, Parvilion, Sungei Wang and many others are nearby walking distance. Taxi are easily find. However, there is one problem with its location where construction at the road side is...

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Helpful?
Thank gilgit63
theroyalebintangkl, Public Relations Manager at The Royale Bintang Kuala Lumpur, responded to this review

Dear gilgit63, Greetings from The Royale Bintang Kuala Lumpur! First of all, thank you for choosing The Royale Bintang Kuala Lumpur as your choice hotel to host your stay here in Malaysia. We hope that our hospitality extended to your good self during your trip here has been of utmost pleasant and satisfactory. We truly appreciate your kind word on...

Reviewed 3 weeks ago

Stayed at this hotel during the christmas period in 2016 and it was the worst hotel experience to date. During the first night there, I was bitten by bed bugs on my arms, legs, feet, back and forehead. Upon raising my concerns to the front desk, they merely changed my room and offered us a complimentary cupcake, without even showing...

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Helpful?
Thank nur s
theroyalebintangkl, Public Relations Manager at The Royale Bintang Kuala Lumpur, responded to this review

Dear nur s, Greetings from The Royale Bintang Kuala Lumpur! Thank you for staying with us and writing a review in Tripadvisor. Please accept our sincere apologies for the unpleasant experience you encountered during your stay with us. We have taken note on your comments on improving our overall hotel condition. All respective departments have been notified of their flaws...

Reviewed 3 weeks ago

I stayed at the Royal Bintang from the 24 th to the 27th dec.I had made the booking 2 weeks before online and had also g gone in personally to conform it. When I arrived on the 24 th (I had booked the family room), I was given a double room but no extra bed. It took a whole hour...

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Helpful?
Thank Selena I
theroyalebintangkl, Public Relations Manager at The Royale Bintang Kuala Lumpur, responded to this review

Dear Selena I, Greetings from The Royale Bintang Kuala Lumpur! Thank you for taking time out of your busy schedule to write a review on us. We welcome all feedback and comments as they are tools to further assist us to improve ourselves hence you can be rest assured, your review/comments are taken very seriously. I apologise for the less-than-satisfied...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Business Center with Internet Access
Official Description (provided by the hotel)
Best 4 Star City Hotel ... more   less 

Additional Information about The Royale Bintang Kuala Lumpur

Address: The Royale Bintang Kuala Lumpur 17 - 21 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $48 - $61 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Royale Bintang Kuala Lumpur 4*
Number of rooms: 400
Reservation Options:
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Also Known As:
The Royale Bintang Kuala Lumpur Hotel Kuala Lumpur
Royale Bintang Kuala Lumpur
Royale Bintang Hotel Kuala Lumpur
Kuala Lumpur Bintang Hotel
Hotel Style:
#41 Spa Hotel in Kuala Lumpur
#70 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travelers have asked, with answers from The Royale Bintang Kuala Lumpur staff and other travelers.
12 questions
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Questions? Get answers from The Royale Bintang Kuala Lumpur staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Request for higher floor next time.”
 of 5 bubbles shais786, yesterday | Read review
“choose from 16th floor upwards beautiful view of personas twin tower and kl menara tower”
 of 5 bubbles , 4 days ago | Read review
“Located in the Main Tourist Area of Bukit Bintang!”
 of 5 bubbles 666helenf, 2 weeks ago | Read review
“Get a higher floor with the swimming pool view.”
 of 5 bubbles gilgit63, 3 weeks ago | Read review
“Top Floor facing the twin towers”
 of 5 bubbles RoziefromSA, Dec 8, 2016 | Read review
5 of 5
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