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Swiss-Garden Hotel

117 Jalan Pudu, Kuala Lumpur 55100, Malaysia
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1,106 Reviews from our TripAdvisor Community

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Showing 808: English reviews
Koh Samui Thailand
Level Contributor
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

Contrary to all my previous reviews of Swiss Garden over the last 10 years, which have been very good. This time i am not happy with the fact that i told them that if i wanted breakfast i would pay cash ! However i find that they have got MYR 200.91 pending on my credit card for 2 ( that... More 

Helpful?
Thank 946SamuiDave
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Stayed in this hotel for 2 nights. Nice lobby. Rooms are outdated but functional. Breakfast is asian oriented, which might be too heavy for Europeam standard. Location of hotel is good. Bintang and Chinatown around the corner. KLCC 10 minute taxidrive.

Helpful?
Thank MRvanGeijn
SGHRKL_, Guest Relations Manager at Swiss-Garden Hotel, responded to this review

Dear MRvanGeijn, Warm greetings from Swiss-Garden Hotel & Residences Kuala Lumpur! We greatly value your support of the Hotel and thank you for taking the time to illustrate on your experience with us. We look forward to welcoming you back to Swiss-Garden Hotel & Residences Kuala Lumpur in the near future. Sincerely, Dzarul Hafiz Azwar Guest Experience Manager More 

Kuala Lumpur, Malaysia
2 reviews
2 of 5 stars Reviewed 1 week ago

I stayed for 4 nights and although the hotel is in a convenient location in Bukit Bintang near Jalan Alor. The hotel appeared old and tired looking. The room was your average size with a shocking bed which ended up giving me a sore back. The room had a mould type smell which was off putting. overall a poor experience... More 

Helpful?
Thank AsianNomad16
SGHRKL_, Guest Relations Manager at Swiss-Garden Hotel, responded to this review

Dear AsianNomad16, Warm greetings from Swiss-Garden Hotel & Residences Kuala Lumpur! It is indeed very concerning to learn about your frustration with your recent stay with us. It is undoubtedly a huge disappointment for us as well, as it is evident in the series of inconveniences you experienced that we have failed to extend to you the level of hospitality... More 

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Hong Kong, China
Level Contributor
16 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 1 week ago

We picked this hotel mainly for its location, but it turned out to be one of the worst hotels that I've ever been to. We booked a suite in order to have the family over to play games and watch the television together. However, their so-called suite was simply a regular room with an extra spot of space between the... More 

Helpful?
Thank Michael L
Abu Dhabi, United Arab Emirates
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 1 week ago

The location is good though not the best. The premier suite was quite nice and gave quality sleep. Also the breakfast was worth. The facility has a big pool. Overall ambience and experience were excellent. However, the staff needs little more training on how to manage the guests which should make the guests feel they are paid attention.

Helpful?
Thank Devadas V
SGHRKL_, Guest Relations Manager at Swiss-Garden Hotel, responded to this review

Dear Mr Devadas V, Thank you for staying at Swiss-Garden Hotel & Residences Kuala Lumpur during your visit to Malaysia. Whilst we are delighted to learn of your satisfaction with your overall ambiance and experience with us, I am equally concerned to note of your disappointment with our associates on handling guest. I truly regret that you were not accorded... More 

Dublin, Ireland
Level Contributor
202 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
3 of 5 stars Reviewed 2 weeks ago

We stayed for two nights as walk-ins. We got a spacious and comfortable room. The carpet wasn't the cleanest and the furniture / bathroom were quite dated. The minibar was empty which is weird for a hotel that tries to be 4*. All the front desk / bell staff were nice, the hotel is in a good location close to... More 

Helpful?
Thank travelbonkers44
Thodupuzha, India
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

The hotel is in a good location. KLCC is around 15 minutes ride from there. Lot of taxis available even in late hours. Rooms are also nice and clean Staff is friendly. Had their Buffet break fast. The food was also good.

Helpful?
1 Thank Krishnanunniss
SGHRKL_, Guest Relations Manager at Swiss-Garden Hotel, responded to this review

Dear Krishnanunniss, Thank you for staying at Swiss-Garden Hotel & Residences Kuala Lumpur during your recent visit to Malaysia. We are delighted to know that your overall stay with us was an enjoyable one. Once again, thank you for taking the time to share your experience and we certainly look forward to welcoming you back to Swiss-Garden Hotel & Residences... More 

Cairo, Egypt
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

I stayed there for 10 days during my business trip to Kuala Lumpur, my choice for this hotel was based on the rate per night in addition to the reviews. Hotel location was quite good. Breakfast was also nice. I rented a meeting room during my stay there to meet up my clients in and it was well furnished and... More 

Helpful?
Thank Sherif_Hassan
SGHRKL_, Guest Relations Manager at Swiss-Garden Hotel, responded to this review

Dear Mr Sherif Hassan, Thank you for staying at Swiss-Garden Hotel & Residences Kuala Lumpur during your visit to Malaysia. We are pleased to learn that your overall stay with us was an enjoyable one and it is indeed very heartening to note that our property has meet your satisfaction from the location wise, breakfast offerings, meeting room set up... More 

Singapore, Singapore
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The staff is very efficient in their service. As I came very early at 5am and wanted to check in the staff advice me to come back at 7am which is half the price off. So I waited until 7am and check in. This hotel need some renovation as the lift and doors are old. The sensor for keys is... More 

Helpful?
Thank ghies
SGHRKL_, Guest Relations Manager at Swiss-Garden Hotel, responded to this review

Dear Ghies, Thank you for staying at Swiss-Garden Hotel & Residences Kuala Lumpur during your visit to Malaysia. We are absolutely delighted to learn that you had an enjoyable stay with us and we are glad that many of our team members have played a part in making your overall experience with us a pleasant and memorable one. We greatly... More 

Belgium
Level Contributor
5 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

Central located to the night market and Shopping centers. Many pubs and restaurants in neighbourhoud. Walking distantie to Petronas tower and underground. Breakfast in hotel many choises. Value for money in the hotel

Helpful?
Thank JVDH2910
SGHRKL_, Guest Relations Manager at Swiss-Garden Hotel, responded to this review

Dear JVDH2910, Thank you for staying at Swiss-Garden Hotel & Residences Kuala Lumpur during your recent visit to Malaysia. We are delighted to know that your overall stay with us was an enjoyable one. Once again, thank you for taking the time to share your experience and we certainly look forward to welcoming you back to Swiss-Garden Hotel & Residences... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Shuttle Bus Service
  • Room Service
  • Free Breakfast
  • Business Center with Internet Access
Official Description (provided by the hotel)
Attractive Modern Hotel with terraced design, situated within minutes of business & commercial center. ... more   less 

Additional Information about Swiss-Garden Hotel

Address: 117 Jalan Pudu, Kuala Lumpur 55100, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $56 - $87 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Swiss-Garden Hotel 4*
Number of rooms: 310
Reservation Options:
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Also Known As:
Swiss Garden Kuala Lumpur
Swiss Garden Hotel Kuala Lumpur
Hotel Style:
#58 Luxury Hotel in Kuala Lumpur
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