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The Westin Kuala Lumpur

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The Westin Kuala Lumpur
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2,287 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Kuala Lumpur
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Showing 2,051: English reviews
London, United Kingdom
Reviewed April 3, 2013

Firstly must say service at this hotel is amazing. Ivy really made our stay unbelievable by making it a special treat for our anniversary so thank you for that! The hotel is an old property but what it lacks in modernity it gives you in service and vastness. Location is great, right next to the pavillion shopping centre and I...

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Helpful?
Thank Explorer_SH
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Explorer_SH On behalf of the team. congratulations once again and happy to hear both of you had a great stay but most importantly Ivy provided personal, instinctive and renewing experiences. Look forward to celebrating many more celebrations with you. Take care and be well Hratch Khatchanian General Manager

Leuven
Reviewed April 2, 2013

When walking around in KL it sometimes seems like it's one big pile of five star hotels, one more luxurious than the other. To me the Westin hotel was a perfect place to spend four days of business in KL, very well located, great and very friendly staff, a nice and spacious room, very well maintained and with nice bathroom....

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Thank Goya B
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Leuven We thank you for giving us an opportunity to serve you and appreciate the great feedbacks. Regarding your breakfast experience, one of the staff should have explained the set up and walked you through first. Please accept our apologies for the confusion but good to know you like our breakfast adventure. Look forward to welcoming you back again....

Kuala Lumpur
Reviewed April 1, 2013

The hotel is right smack in the middle of the town of which what we are looking for (Do note, if you like quiet surroundings, go and choose other hotel). It's very convenience with the eatery place and great shopping mall. Nice if you have shopping part of your to-do-list! The room is great, spacious and very clean. Of course...

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Helpful?
Thank wanazwan
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Wanazwan We thank you for taking the time to review our hotel - it's always good to know that our guests enjoy themselves during their stay. Look forward to your next visit soon. Take care and be well Hratch Khatchanian General Manager

Sydney
Reviewed March 31, 2013

After being met at the airport by a comfortable current model car we were driven to the hotel, whereupon arrival a lovely host named Intan greeted us at the car and escorted us directly to our room, completely bypassing the check in process at the lobby. Awesome! Perfect welcome and just how a guest dreams to be treated/welcomed, thank you...

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Helpful?
2Thank Mark F
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Mark F On behalf of the team, wishing you and your wife a happy honeymoon and a wonderful married life - very happy to know you had a great arrival experience. Please accept our apologies for the billing blunder and will ensure the team has better control over this. Once again, we appreciate your feedbacks and look forward to...

Helsinki, Finland
Reviewed March 28, 2013

Westin KL , Good location right in the action, shopping , night life, Petronea towers etc. Staff was exeptional and so helpful. Rooms comfortable and spacious, very clean. I can highly regomend this hotel.

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Helpful?
Thank Mattitii
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings mattitii We thank you for staying with us and the great review - happy to know you had an enjoyable stay. Please come back again when you return to Kuala Lumpur. All of us here look forward to welcoming you back. Take care and be well Hratch Khatchanian General Manager

Melbourne, Australia
Reviewed March 27, 2013

After a great week in Westin Resort Langkaui we had three nights in KL to do some shopping. Staff at the hotel were exceptional and super friendly. Even sent up a bowl of fruit and a card when my wife was a little unwell. Located across the road from the biggest shopping mall which was great and more shops nearby.

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Helpful?
Thank Chris G
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Chris G Thank you for the great review - hope your wife is much better now. Take care and see you again soon. Hratch Khatchanian General Manager

Sydney
Reviewed March 24, 2013

We,ve previously stayed at the Westin KL and our second stay remaindered me what a great hotel it is and prompted me to write this review. The location is perfect and close to all the major shopping malls, but it's the staff and the hotel experience which makes it a great city hotel. The staff are fantastic always smiling and...

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1Thank Jvonha
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Jvonha Welcome back and thank you for your support and taking the time to review our hotel. Good to hear you have another great stay. Take care and look forward to your return soon. Hratch Khatchanian General Manager

Sydney
Reviewed March 22, 2013 via mobile

We stayed at this hotel for 3 nights as a stopover. The location is fantastic. Directly opposite the pavilion shopping centre. Location meant we could walk everywhere. The rooms were great and the most comfortable beds ever. The only let down was breakfast. The buffet is spread out all over the place so you never know where anything is. The...

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1Thank helen29000
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings helen29000 We thank you for staying with us and delighted to know you had a good stay except for some challenges during breakfast. Please accept our apologies if the layout has inconvenienced you. A staff should have walked you through first - we will address this matter with the team. Once again, we appreciate your feedbacks and look forward...

Oslo, Norway
Reviewed March 22, 2013

At first glance the Westin struck me as yet another business hotel, of which I have seen far too many. But as the stay went on I discovered the amazing quality of this hotel. The room was spacious and everything was top quality. Very good mattress and pillows, good set of amenities, excellent room service. The location is superb in...

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1Thank ahope
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings ahope We thank you for staying with us and taking the time to review our hotel - very happy to hear you had a great experience but most importantly our services and facilities meet with your expectations. Please come back again when you return to Kuala Lumpur. Take care and be well Hratch Khatchanian General Manager

Singapore
Reviewed March 21, 2013

This hotel is a no-surprise serious & efficient business hotel. Where to start: location, Jalan Bukit Bintan, in the center of KL. Although I did not have much time to explore, plenty of restaurants (and expensive shopping) nearby. Upon checkin, as I am SPG Platinum, I was escorted to the executive floor for checkin. Checkin was quick, got an upgrade...

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Thank Frog_Singap
HratchKhatchanian, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Frog_Singap We thank you for staying with us and taking the time to review our hotel - it's always good to know that our guests enjoy themselves during their stay. You have given me great pleasure to share your positive feedbacks with the team - thank you once again. Look forward to your next visit. Take care and be...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Food & drink at the hotel
Prego
Prego
Cuisines: Italian, European, Pizza
The Living Room
The Living Room
Cuisines: Asian, International
No photo provided
Daily Treats
Cuisines: Cafe
Splash
Splash
Cuisines: Bar, International, Barbecue, Pub
Qba Latin Bar & Grill
Qba Latin Bar & Grill
Cuisines: Latin, Bar, Spanish
Five Sen5es
Five Sen5es
Cuisines: Chinese, Asian
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Airport Transportation
  • Dry Cleaning
Official Description (provided by the hotel)
The Westin Kuala Lumpur is an oasis located on the vibrant streets of Jalan Bukit Bintang. The strategic location of this five-star luxury hotel puts Kuala Lumpur’s best shopping, entertainment and local attractions right at your doorstep, which also includes Petronas Twin Towers, Kuala Lumpur Tower and Pavilion KL shopping mall which are just minutes away. From signature Westin Heavenly® Bed to our fully equipped Westin WORKOUT®, the hotel offers world-class facilities and services that inspire you to be at your best. ... more   less 

Additional Information about The Westin Kuala Lumpur

Address: The Westin Kuala Lumpur Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $103 - $223 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Kuala Lumpur 5*
Number of rooms: 443
Reservation Options:
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Also Known As:
The Westin Kuala Lumpur Hotel Kuala Lumpur
Westin Kuala Lumpur
Kuala Lumpur Westin
Hotel Style:
#14 Business Hotel in Kuala Lumpur
#19 Family Hotel in Kuala Lumpur
#24 Romantic Hotel in Kuala Lumpur
#27 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travelers have asked, with answers from The Westin Kuala Lumpur staff and other travelers.
12 questions
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Questions? Get answers from The Westin Kuala Lumpur staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“great location and comfortable stay”
 of 5 bubbles Win8028, 1 week ago | Read review
“Close to the main attractions of KL!”
 of 5 bubbles trekandtravel175, 2 weeks ago | Read review
“City view room at higher floor”
 of 5 bubbles Inderpreet1313, 3 weeks ago | Read review
“Choose the room not facing the main road.”
 of 5 bubbles M9564LDdaniels, 3 weeks ago | Read review
“Ask for the front room overlooking Bukit Bintang”
 of 5 bubbles ARuem, 4 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question