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The Westin Kuala Lumpur

2,702 reviews
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Traveler (1455)
Room & Suite (897)
Dining (210)
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Overview
  • Excellent53%
  • Very good32%
  • Average10%
  • Poor3%
  • Terrible2%
Travelers talk about
“heavenly bed”(145 reviews)
“prego”(101 reviews)
“bukit bintang”(231 reviews)
Free Wifi
Free Parking
Breakfast Buffet
Air Conditioning
Outdoor pool
Non-Smoking Rooms
Restaurant
5.0 Star Hotel
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Rooms
Mar 4Mar 5
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1 room, 2 adults, 0 children
Standard Room
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Reviews (2,702)Write a Review
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1,001 - 1,005 of 2,431 reviews
Reviewed February 13, 2015 via mobile

Good views (the twin towers seen, however, I noticed that at second day only), and food (brilliant breakfast!); cosy, but nice swimming pool , however, there not salty water, as the personal has to say, but with the chlorine. I had swim in spite of...More

Thank Nikolay N
Response from Ko V, General Manager at The Westin Kuala LumpurResponded February 16, 2015

Greetings Nikolay N We thank you for staying with us and your time in reviewing our hotel - delighted to hear our services and facilities live up to your expectations. Please come back again whenever you return to Kuala Lumpur. Be well Ko V

Reviewed February 11, 2015

Since many reviewers have commented on the general aspect, we shall relate to what is uncommon. We rated very good because the good things mentioned by other reviewers are true. However there are improvements needed. Here are why ..... Both my spouse and I drove...More

5  Thank TKSuper368
Response from Ko V, General Manager at The Westin Kuala LumpurResponded February 16, 2015

Greetings TKSuper268 First and foremost, we apologized for the challenges experienced with regard to the car park issues. We understand the inconveniences caused. Complimentary wifi has now been extended to all guests rooms effective February 2015. We are aware of the design problem of the...More

Reviewed February 10, 2015

This is our third stay here. The first was purely by chance when the erupting Icelandic volcano stranded us in KL for a week unexpectedly and our first choice hotel was full. So glad it was, because now we wouldn't stay anywhere else! The location...More

Thank Xenos
Response from Ko V, General Manager at The Westin Kuala LumpurResponded February 11, 2015

Greetings Xenos On behalf of the team, thank you for your trust, loyalty and support - extremely happy to know we have again lived up to your expectations. My team and I look forward to welcoming you back whenever you return to Kuala Lumpur. Take...More

Reviewed February 9, 2015

The hotel is centrally located, inside the shopping area and close to many business locations. It is a beautiful hotel with excellent facilities and very friendly and warm staff. Rooms are spacious and clean, restaurants are nice, food good, Breakfast quality excellent, club lounge environment...More

Thank Kosam
Response from Ko V, General Manager at The Westin Kuala LumpurResponded February 10, 2015

Greetings Kosam We thank you for staying with us and truly appreciate your time in reviewing our hotel - very happy to know you had a great stay experience. Please come back again whenever you return to Kuala Lumpur. Take care Ko V

Reviewed February 9, 2015

We made a reservation at your hotel 5 nites, but left on the 3rd nite. Our first impression of your hotel seemed good & modern. The front desk staff were rude and adamant, she took pre-authorisation deposit for 5 days although our stay was prepaid;...More

1  Thank yaza K
Response from Ko V, General Manager at The Westin Kuala LumpurResponded February 17, 2015

Greetings Yaza K, First of all, we regret that you had to shortcut your stay. On behalf of the Westin team, please allow me to apologize for your service encounters at the Front Desk. It is a standard procedure to ask guests for a deposit...More

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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Room Service
Restaurant
Fitness Center with Gym / Workout Room
Free High Speed Internet ( WiFi )
Free Parking
Bar/Lounge
Hotel Amenities
Room Service
Business Center with Internet Access
Free Parking
Meeting Rooms
Children Activities (Kid / Family Friendly)
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Babysitting
Airport Transportation
Dry Cleaning
Room amenities
Air Conditioning
Minibar
Things to do
Restaurant
Fitness Center with Gym / Workout Room
Bar/Lounge
Outdoor pool
Details
Price range
$123 - $224 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Business Hotel in Kuala Lumpur
#18 Family Hotel in Kuala Lumpur
#24 Luxury Hotel in Kuala Lumpur
#24 Romantic Hotel in Kuala Lumpur
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Details
Price range
$123 - $224 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#14 Business Hotel in Kuala Lumpur
#18 Family Hotel in Kuala Lumpur
#24 Luxury Hotel in Kuala Lumpur
#24 Romantic Hotel in Kuala Lumpur
Room types
Suites, Non-Smoking Rooms, Family Rooms, Smoking rooms available, Accessible rooms
Add Photo Photos
Traveler (1455)
Room & Suite (897)
Dining (210)
Pool & Beach (73)
Amenities (59)
Business Center & Event Rooms (37)
Family and Play Areas (10)
Questions & Answers
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Muzammil Ahamed S
January 4, 2018|
AnswerShow all 3 answers
Response from kyh86 | Reviewed this property |
No free pick up and send service but they offer a hotel chauffeured service for a price that is much more expensive than normal cab fare. In Msia there is also Uber or better , GRAB , car service that is very reliable... More
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Tomy T
October 5, 2017|
AnswerShow all 2 answers
Response from tunkuharun | Reviewed this property |
Hi Tomy, they used a small playground for kids by the pool. Not sure whether it is still there. I would suggest you to contact Westin KL for full details. Thank you.
1
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Room Tips
"If you're travelling with family, I wouldn't suggest this hotel"
Read review
"Go for deluxe room with better view on the Bukit Bintang side"
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"Higher floor and facing the city to have a good view."
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"Comfortable"
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