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The Westin Kuala Lumpur

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The Westin Kuala Lumpur
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2,089 Reviews from our TripAdvisor Community

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Showing 1,870: English reviews
Singapore, Singapore
Level Contributor
298 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 221 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Have visited this hotel twice so far for F&B. Staff are all very friendly and greet you whenever they see you. Location is also fantastic, very near to Pavilion shopping mall. Will try out this hotel next time.

Helpful?
Thank pearlypearl
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings pearlypearl My team and I thank you for your support and truly appreciate your great feedbacks. See you again soon be well Ko V More 

Hong Kong, China
Level Contributor
193 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Loved our upgrade to residence on our 7th visit! Great room overlooking Pavilion. Suite was nice in the past but this was exceptionally amazing! Made soup for my love in the lovely kitchen, special thanks to staff for searching the right size of pot (with lid) for me! Do hope to stay in this room in the future again! Front... More 

Helpful?
Thank JoNavigates
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings JoNavigates Thank you for the great feedback you have provided. Please know that whenever possible, we do provide complimentary upgrades to our loyal guests - we appreciate your loyalty and strive to recognize that whenever we can. Once again, thank you and look forward to welcoming you back in the near future. be well Ko V More 

Penang
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Stayed here a few times with the family, and have stayed in the residence, and the hotel suites. With a couple of kids, we found the residence very easy and convenient, and when they throw in Club access, it's awesome! So far, the Westin Club has been one of the best we've been in (compared to others in Kuala Lumpur... More 

Helpful?
Thank macelim
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings macelim We appreciate you taking the time to post such positive comments - it's always great to hear that our guests enjoy themselves during their stay. Thank you for your review, and we look forward to welcoming you back in the future. be well Ko V More 

Canberra
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We had two nights in the hotel and thoroughly enjoyed our stay. The concierges were extremely helpful and very friendly. The hotel is situated within walking distance to many sites including the Petronas Towers and shopping centres. Our only issue was what we thought was an unsupervised child that kept banging on doors and running up and down the corridor... More 

Helpful?
Thank Sue H
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Sue H Thank you for staying with us and your time in reviewing our hotel - delighted to hear you had a great stay except for the noise disturbance. Please accept our sincere apologies for the inconvenience caused. Look forward to welcoming you back soon be well Ko V More 

Sydney, Australia
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Have just had my third trip to this lovely hotel. As per usual the staff were fabulous, very friendly. Especially the Chief Concierge Rico Herman who was very helpful with my wi fi settings. He always remembered my name. On my last day as I was waiting to be picked up, he arranged for me to have use of the... More 

Helpful?
1 Thank Cynthia C
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Cynthia C Thank you very much for the trust, loyalty and support - delighted to hear we have once again, lived up to your expectations. Rico is indeed a STAR and we are lucky to have him in the team - happy to share your compliments with him. Look forward to your return soon be well Ko V More 

Hyderabad, India
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed 3 weeks ago

As an SPG Platinum member, I was greeted cordially and even without asking, I was given an upgrade to a Executive Business Suite. The entire 6-days stay was pretty good with a real 5-star experience. The staff was very friendly and the in-room dining was simply awesome. The only dragging part was whenever I wanted to get a refill of... More 

Helpful?
Thank kevinjaku
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings kevinjaku Thank you for your loyalty - we appreciate you taking the time to post such positive comments and it's always great to hear that our guests enjoy themselves during their stay. We will address the delivery issue with the department concerned - sorry for the inconvenience caused. Once again, thank you for your review and we look forward... More 

Hong Kong, China
Level Contributor
44 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I stayed here for 1 night for business. Hotel room is clean and bright and everything is new. Staff is friendly and helpful. I like hotel room to be on the bright side rather than dim lighting and this one suits my taste. The view outside the window is nice to see the city. Room is spacious too.

Helpful?
Thank Jojofufu
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Jojofufu My team and I thank you for staying with us and the fantastic feedbacks - delighted to hear we have a friendly and helpful team who took care of your well-being. Look forward to welcoming you back soon be well Ko V More 

Level Contributor
26 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 3 weeks ago

The rooms are perfect and so is the location. The only issue is their veg food. There is very less variety both on the room menu and also the breakfast menu. I really liked the service and they go out of their way to guide you.. Just the food makes me not go back.

Helpful?
1 Thank Parul P
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Parul P Thank you for staying with us and your time in reviewing our hotel. Your comment about having more vegetarian food has been shared with the Culinary team. Look forward to welcoming you back soon be well Ko V More 

Dubai, United Arab Emirates
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

A good hotel but don't expect the usual Westin luxury, the location is right in the city center with easy access to KlCC and all mega shopping malls. If you like street shopping and food, also very close to the hotel. China town is 30 min walking, faster than the taxi during traffic peak times

Helpful?
Thank Hazem M
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Hazem M Thank you for staying with us and your time in reviewing our hotel. Please come back again whenever you return to Kuala Lumpur. All of us here look forward to welcoming you back be well Ko V More 

Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 3 weeks ago via mobile

I always try to stay in The Westin when visiting any city for the simple reason they have the most friendly and helpful staff! Rooms are also very spacious and comfortable and good value for money. This location is fabulous and classy with wonderful and friendly staff.

Helpful?
Thank Red997
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Red997 Thank you so much for your support and wonderful feedbacks - you have given me great joy to share them with the team. Look forward to welcoming you back soon be well Ko V More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Prego
Prego
Cuisines: Italian, European, Pizza
The Living Room
The Living Room
Cuisines: Indian, Asian, Halal, International, Malaysian
No photo provided
Daily Treats
Cuisines: Cafe
Qba Latin Bar & Grill
Qba Latin Bar & Grill
Cuisines: Latin, Spanish
Splash
Splash
Cuisines: Bar, International, Barbecue, Pub
Five Sen5es
Five Sen5es
Cuisines: Chinese, Asian
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Children Activities (Kid / Family Friendly)
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Westin Kuala Lumpur is an oasis located on the vibrant streets of Jalan Bukit Bintang. The strategic location of this five-star luxury hotel puts Kuala Lumpur’s best shopping, entertainment and local attractions right at your doorstep, which also includes Petronas Twin Towers, Kuala Lumpur Tower and Pavilion KL shopping mall which are just minutes away. From signature Westin Heavenly® Bed to our fully equipped Westin WORKOUT®, the hotel offers world-class facilities and services that inspire you to be at your best. ... more   less 

Additional Information about The Westin Kuala Lumpur

Address: The Westin Kuala Lumpur 199 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $123 - $207 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Kuala Lumpur 5*
Number of rooms: 443
Reservation Options:
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Also Known As:
The Westin Kuala Lumpur Hotel Kuala Lumpur
Westin Kuala Lumpur
Kuala Lumpur Westin
Hotel Style:
#14 Business Hotel in Kuala Lumpur
#19 Family Hotel in Kuala Lumpur
#24 Romantic Hotel in Kuala Lumpur
#26 Luxury Hotel in Kuala Lumpur
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