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The Westin Kuala Lumpur

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2,059 Reviews from our TripAdvisor Community

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Showing 1,841: English reviews
Singapore, Singapore
Level Contributor
3 reviews
4 of 5 stars Reviewed yesterday NEW via mobile

All staff are especially attentive. Highly recommendation! Especially on business trip, the greetings, smile and good memory simply warms your heart after a long of work. Keep it up Westin team surely be back for more! Dining can be improved though with lighter taste. Afterall, a good hotel to stay.

Helpful?
Thank sololyn
Kota Kinabalu, Malaysia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed yesterday NEW

I stayed one night only to attend a product launch and conference. Check in was already done by the event planner so I just collected the keys at their desk, so I had no contact with any hotel staff from the hotel entrance to my room. Lobby looked a bit small compared to nearby brands but not crowded. Only 3... More 

Helpful?
Thank PeepohPanda
1 review
4 of 5 stars Reviewed 2 days ago NEW

Room is great and just a stone throw away from my headoffice. Amenities are sufficient for an average person. In-room dining orders were faultless. I would recommend this hotel to anyone, whether on business or family vacations. Across the road is one of the famous shopping center with lots of good food whether dine in or take away. Keep up... More 

Helpful?
Thank Xflx
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Xflx Thank you very much for staying with us and your time in reviewing our hotel - extremely delighted to know you had a wonderful stay but most importantly our services and facilities live up to your expectations. Look forward to welcoming you back soon be well Ko V More 

Karachi
Level Contributor
12 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The hotel is very good over all Rooms, Service, Location all are perfect vacation. Stayed here many times before and will be my first choice for future stays. For me this is the best hotel in KL and the location is on the main Bukit Bintang street which is the main tourist attraction of KL. A 100% recommended hotel for... More 

Helpful?
Thank shafiqnaseem2710
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings shafqnaseem2710 Thank you very much for your trust, loyalty and support - extremely delighted to know we have once again lived up to your expectations. All of us here at The Westin Kuala Lumpur look forward to welcoming you back soon be well Ko V More 

Fort Worth
Level Contributor
220 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Check in and initial impression was extremely good. Very friendly staff and the room was nice and spacious with a view of the mall and the adjacent areas (I'm not sure there is a "perfect view in this property). We could also see the pool area from our room. The pool area is very nice with great service, but if... More 

Helpful?
Thank Travelbum2005
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Travelbum2005 My team and I thank you for staying with us and your time in reviewing our hotel - delighted to hear you had an enjoyable stay. Glad you like our Executive Club Lounge but most importantly the team provided personal and instinctive experiences. Look forward to welcoming you back soon be well Ko V More 

Pahang, Malaysia
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 1 week ago NEW via mobile

Stayed 2d1n for short weekend getaway. The bed was truly heavenly, super comfortable. Food was great but unfortunately i did not try the breakfast buffet. good service and good location (just opposite pavillion) Would definitely stay here again

Helpful?
Thank wani0710
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings wani0710 Thank you for staying with us and your time in reviewing our hotel - very happy to know you had an enjoyable stay. Please try our breakfast buffet on your next stay. It is our signature breakfast incorporating SuperFoods. My team and I look forward to welcoming you back soon be well Ko V More 

Level Contributor
89 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
4 of 5 stars Reviewed 1 week ago

I have stayed at the Westin KL many times and have never been disappointed. It's location is excellent on Bukit Bintang Road which has many shopping centres catering for all ages and budgets and also many restaurants from cheaper food courts to more expensive places. Their executive residences have a study, a sitting room, dining area and a small kitchen... More 

Helpful?
Thank TravelandEatAsYouGo
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings TravelandEatAsYouGo Thank you so much for your loyalty, trust and support - extremely happy to know we have once again lived up to your expectation. Appreciate your feedbacks about the rooms' condition. We are currently replacing the corridors' and rooms' carpet - hope you would be able to experience the new feel and look soon. Once again, thank you... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

First time visit to Kuala Lumpur, with family of four. Only a short stay so didn't make use of all the facilities in the hotel, such as the fitness centre. As always, very happy with the service and experience at The Westin (have stayed at several Westin properties around the globe). They accommodated our request for interconnecting rooms without a... More 

Helpful?
Thank Dave G
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Dave G Thank you for giving us an opportunity to take care of you and family during your recent stay with us - delighted to hear all of you had an excellent stay. Please come back again whenever you return to Kuala Lumpur be well Ko V More 

Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Just spent six nights with my family at this very conveniently located hotel at the heart of Kuala Lumpur. Across the street from Pavalion mall, and few other malls within five minutes walk, the location is excellent. Wonderful service from everybody at this hotel...from check in to restaurants to door man. They really do try to make you feel comfortable.... More 

Helpful?
Thank Adeeb K
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Adeeb K Thank you for staying with us and truly appreciate your time in reviewing our hotel - happy to know our team provided personal and instinctive services. We apologize for the condition of room and would like to let you know that we are in the process of replacing the rooms' carpet and hope to complete this project... More 

Kuala Lumpur, Malaysia
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 weeks ago via mobile

Booked Westin Suite and Premium room for two nights as a special staycation treat for my father's birthday as he is wheelchair bound and unable to travel. As a SPG member, we had expected better service especially given we checked in at the Club Lounge. Total check in time took almost an hour even though we were the only ones... More 

Helpful?
2 Thank Jadegan
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Jadegan First and foremost, please accept our sincere apologies for failing to meet your needs - this is totally unacceptable and I will address each and every point raised with the team. We hope you would give us another opportunity to make amends and welcome you back be well Ko V More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Prego
Prego
Cuisines: Italian, European, Pizza
The Living Room
The Living Room
Cuisines: Indian, Asian, Halal, International, Malaysian
No photo provided
Daily Treats
Cuisines: Cafe
Qba Latin Bar & Grill
Qba Latin Bar & Grill
Cuisines: Latin, Spanish
Splash
Splash
Cuisines: Bar, International, Barbecue, Pub
Five Sen5es
Five Sen5es
Cuisines: Chinese, Asian
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Children Activities (Kid / Family Friendly)
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Westin Kuala Lumpur is an oasis located on the vibrant streets of Jalan Bukit Bintang. The strategic location of this five-star luxury hotel puts Kuala Lumpur’s best shopping, entertainment and local attractions right at your doorstep, which also includes Petronas Twin Towers, Kuala Lumpur Tower and Pavilion KL shopping mall which are just minutes away. From signature Westin Heavenly® Bed to our fully equipped Westin WORKOUT®, the hotel offers world-class facilities and services that inspire you to be at your best. ... more   less 

Additional Information about The Westin Kuala Lumpur

Address: 199 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $113 - $225 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Kuala Lumpur 5*
Number of rooms: 443
Reservation Options:
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Also Known As:
The Westin Kuala Lumpur Hotel Kuala Lumpur
Westin Kuala Lumpur
Kuala Lumpur Westin
Hotel Style:
#14 Business Hotel in Kuala Lumpur
#19 Family Hotel in Kuala Lumpur
#24 Romantic Hotel in Kuala Lumpur
#26 Luxury Hotel in Kuala Lumpur
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