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The Westin Kuala Lumpur

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The Westin Kuala Lumpur
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2,255 Reviews from our TripAdvisor Community

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Showing 2,023: English reviews
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Oklahoma City, Oklahoma
Reviewed yesterday NEW

The Westin Kuala Lumpur is in a great location for shopping and restaurants. Due to the location, the rates are more expensive at this property than other Marriott/Starwood properties in the vicinity. I'm personally a Marriott Platinum Premier with over 4,000 nights, so I've come to experience/appreciate the different brands within the Marriott family. In this particular instance, the Westin...

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Helpful?
Thank FreqTraveler824
Karachi
Reviewed yesterday NEW

we are staying at the Westin for our annual sales convention and have over 230 rooms booked. We checked in on the 26th and everything was fine till we left for the whole day conference and when I returned at 6 p,m found that the room was in a mess as no one had come to make up the room....

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Helpful?
Thank Tauqir A
Unionville, Ontario, Canada
Reviewed 2 days ago NEWvia mobile

Other than bathroom and some tiles need to redo / renovation , overall the hotel are quite pleasant and excellent in service. Yes the hotel are starting to get dated. This is the second time I stayed in Westin KL Stayed at the executive floor which came with Breakfast and evening hors d'oeuvres So all in all , pretty good...

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Helpful?
Thank Steven O
Reviewed 2 days ago NEWvia mobile

If staying in KL I prefer the hotel as it is so near to Pavilion Mall and other good pub destinations. Needless to say even my office is walking distance. The other reason for me is the breakfast spread. Sumptuous !! Pool and Gym are big and spacious.

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Helpful?
Thank Saket S
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Saket S Thank you for your support - delighted to hear you had a wonderful stay. Look forward to your return soon be well Ko V

Gurugram (Gurgaon), India
Reviewed 3 days ago NEW

The Westin Kuala Lumpur is a very good business and family hotel in 5 star categories that is strategically located in the hustling and bustling – Bukit Bintang. The hotel was good and rooms were well appointed, services were also good but I have experienced lit bit of delay while waiting for the lifts. The hotel must work towards making...

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Helpful?
Thank Inderpreet1313
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Inderpreet1313 Thank you for staying with us and your time in reviewing our hotel - happy to hear you had a good stay except for some challenges with the lifts. We have address this issue with the lift support company. Please come back again whenever you return to Kuala Lumpur be well Ko V

Reviewed 3 days ago NEW

This is my regular hotel whenever I stayed in Kuala Lumpur. It took a while for the 3 counter staff to process the queue for check in which seems not quite the standard for a 5 star hotel when the queue was just a few person in front of me. Room was clean and everything else was functioning correctly.

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Helpful?
Thank Daniel S
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Daniel S We are terribly sorry for the arrival experience and will address with the team on how to avoid recurrence. On a lighter note, delighted to hear you your positive feedbacks about the rooms and its facilities. Look forward to welcoming you back soon. Be well Ko V

Reviewed 6 days ago NEW

We have stayed at the westin it is one of our very favourite hotels. The club rooms are excellent with the club lounge being one of the best we have used. Ody at westin executive club was very attentive and made us feel extremly welcome. All the staff from the moment you walk into the hotel are friendly and efficient....

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Helpful?
Thank Darwin L
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Darwin L Many thanks for the fantastic feedbacks and thank you for your support. All of us here are very happy to know you had an enjoyable stay but most importantly the team provided personal and instinctive experiences. Look forward to welcoming you back soon be well Ko V

Reviewed 1 week ago NEW

I stay in The Westin Kuala Lumpur regularly on business trips to Malaysia. The hotel facilities are first class, the rooms are always clean and tidy and the service is always excellent. Highly recommended.

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Helpful?
Thank Craig M
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Craig M Thank you very much for the wonderful feedbacks - I am very happy to share them with my team. Look forward to welcoming you back soon be well Ko V

Singapore, Singapore
Reviewed 1 week ago NEWvia mobile

Pros- nice 5 star hotel, nice location, carpeted rooms, nice bathroom, well maintained, nice breakfast, nice bedding, friendly and helpful staff. Cons- long long wait at front desk for Checkin. Finally they said to wait till 3pm. Their Checkin is 3!. Checkout also long wait at desk. Only two to attend even when Hotel is full. This is my experience...

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Helpful?
1Thank SJK2525
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings SJK2525 Please accept our sincere apologies for the less than satisfactory arrival and departure experience. We were indeed very busy during your stay and will review with the team on how to improve and avoid recurrence. We hoped you will still continue to support us. My team and I look forward to welcoming you back be well Ko V

Kuala Lumpur, Malaysia
Reviewed 1 week ago

It has been years since I last stayed here. On my recent trip to KL I decided to stay here because of it's close vicinity to where I needed to be. Located in the heart of Bukit Bintang, KL, where the shopping area is, it is very convenient for me to be staying here. It is also accessible through the...

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Helpful?
Thank ARuem
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings ARuem Thank you for your support and the fantastic review - extremely delighted to know we have once again lived up to your expectations. I am very happy to share your feedbacks with the team. All of us here look forward to welcoming you back whenever you return to Kuala Lumpur be well Ko V

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Food & drink at the hotel
Prego
Prego
Cuisines: Italian, European, Pizza
The Living Room
The Living Room
Cuisines: Asian, International
No photo provided
Daily Treats
Cuisines: Cafe
Splash
Splash
Cuisines: Bar, International, Barbecue, Pub
Five Sen5es
Five Sen5es
Cuisines: Chinese, Asian
Qba Latin Bar & Grill
Qba Latin Bar & Grill
Cuisines: Latin, Bar, Spanish
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Airport Transportation
  • Dry Cleaning
Official Description (provided by the hotel)
The Westin Kuala Lumpur is an oasis located on the vibrant streets of Jalan Bukit Bintang. The strategic location of this five-star luxury hotel puts Kuala Lumpur’s best shopping, entertainment and local attractions right at your doorstep, which also includes Petronas Twin Towers, Kuala Lumpur Tower and Pavilion KL shopping mall which are just minutes away. From signature Westin Heavenly® Bed to our fully equipped Westin WORKOUT®, the hotel offers world-class facilities and services that inspire you to be at your best. ... more   less 

Additional Information about The Westin Kuala Lumpur

Address: The Westin Kuala Lumpur 199 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $103 - $250 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Kuala Lumpur 5*
Number of rooms: 443
Reservation Options:
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Also Known As:
The Westin Kuala Lumpur Hotel Kuala Lumpur
Westin Kuala Lumpur
Kuala Lumpur Westin
Hotel Style:
#14 Business Hotel in Kuala Lumpur
#19 Family Hotel in Kuala Lumpur
#24 Romantic Hotel in Kuala Lumpur
#28 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travelers have asked, with answers from The Westin Kuala Lumpur staff and other travelers.
11 questions
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Questions? Get answers from The Westin Kuala Lumpur staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“City view room at higher floor”
 of 5 bubbles Inderpreet1313, 3 days ago | Read review
“Choose the room not facing the main road.”
 of 5 bubbles M9564LDdaniels, 3 days ago | Read review
“Ask for the front room overlooking Bukit Bintang”
 of 5 bubbles ARuem, 1 week ago | Read review
“Executive Rooms”
 of 5 bubbles GodwinFamily, 1 week ago | Read review
“Top Location, Spacious Rooms and Food to die for.”
 of 5 bubbles Akhidenor, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question