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The Westin Kuala Lumpur

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The Westin Kuala Lumpur
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2,120 Reviews from our TripAdvisor Community

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Showing 1,898: English reviews
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We stayed at the Westin Kuala Lumpur in September 2016. Location of the hotel is excellent as it is right across The Pavilion KL, so lots of options for dining and shopping within walking distance. The rooms and lobby areas need refurbishment as some of the furniture in the lobby area in particular is in pretty bad shape. The room... More 

Helpful?
2 Thank Murtaza M
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW via mobile

Good location but the hotel rooms are very old and I don't know how international chain such Westin accepts this situation without renewing the rooms and furniture Staff very friendly but need to take care more about the uniforms

Helpful?
1 Thank Tareq H
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Tareq H Thank you for staying with us and your time in reviewing our hotel. We are in the process of replacing carpets for the rooms and corridors as well as changing a new sofa - several floors have been completed and work is still in progress. We hope you will be able to experience the new fill on... More 

New York City, New York
Level Contributor
32 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
2 of 5 stars Reviewed 3 days ago NEW via mobile

Stayed here twice but the two times were just disappointing. No doubt the hotel is very well maintained, and all Heavenly amenities are amazing, but the service is just lousy. Had a suite on our second stay, rooms are great, but the lounge staff were near to no help at all. We felt like we were at a self service... More 

Helpful?
Thank rickycarter93
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings rickycarter93 First and foremost, please accept our sincere apologies for the less than satisfactory experience and will address the issues with the team. We hope you would give us another opportunity to make amends and welcome you back be well Ko V More 

Phuket, Thailand
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Had a layover at KL few years ago. we chose this hotel because of its location. Shopping malls, food and tourist attraction. The hotel lobby was spacious and the staff are very helpful rooms are fantastic. Couldnt ask for more. Its truly a top hotel in KL.

Helpful?
Thank derailedpinoy y
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings derailedpinoy y Thank you for staying with us and the great feedbacks - you have given me great joy to share them with the team. Look forward to your return soon be well Ko V More 

Singapore
Level Contributor
115 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I needed a quick 3D2N away from work and everything else in my life, so KL was a no-brainer. LOCATION – Located at the tail end of the busy Bukit Bintang, it is close enough to, but yet enough away from the hustle. It right next door to Starhill Gallery / Marriot + Ritz, directly opposite Pavilion, and the shopping... More 

Helpful?
1 Thank Hburn10
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Hburn10 All of us here at The Westin Kuala Lumpur thank you for staying with us and your time to share about your stay experience - we truly appreciate your time and effort as well as observations. Please come back again whenever you plan to get away from work. See you soon be well Ko V More 

California
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 stars Reviewed 1 week ago NEW

We are enjoyed the location of the hotel and the Starwood privileges that we had. The rooms were in bad shape. The shower head was falling apart (see picture) and tile and wood had dry rot that had not been taken care. Our room was 2602 and the lock from the inside would not latch - it kept springing open.... More 

Helpful?
Thank TravelSpy08
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings TravelSpy08 We thank you for staying with us and also appreciate your taking time to provide us with your invaluable feedback regarding the quality of our services and facilities. We are terribly sorry for checking you into a room with defects. It should have been checked first before a guest enters. I have personally addressed this matter with the... More 

Singapore
Level Contributor
17 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
4 of 5 stars Reviewed 1 week ago

A friend and I spent a night at the Westin after a driving event at Sepang, it was a pleasure stepping into the Westin after the previous night at the official event hotel. I had a pleasant stay in a comfortable suite, but my friend took a regular room, which was the worse for wear. I would advise readers to... More 

Helpful?
Thank hughjorgan
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings hughjorgan My team and I thank you for staying with us and your time in sharing your stay experience - happy to know you had a great stay. The Hotel is 13 years old this year and yes we have plans to refurbish the rooms. We are already replacing the rooms' as well as corridors' carpet and changing the... More 

Kuala Lumpur, Malaysia
Level Contributor
12 reviews
6 hotel reviews
5 of 5 stars Reviewed 1 week ago

Without doubt, the best genuine massage in KL, if not the whole of Asia! Sami is brilliant. By the time she is finished, you feel like you're floating on a cloud. If you're staying at The Westin, just book her. It's MYR260 for an hour and worth every penny. Sami - see you next time!

Helpful?
Thank mrcolinhaines
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings mrcolinhaines Thank you for the fantastic feedback about Sami - delighted to hear you enjoyed the massage. See you again soon be well Ko V More 

Hong Kong, China
Level Contributor
44 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 1 week ago

Westin is located near Price Court hospital and a bunch of nice malls and restaurants. Its pretty good except the rooms have an old feel to it. We were treated pretty well being SPG members and having the Executive room.Staff were efficient and supportive, and you can use the Executive Club for food and drinks,if u take the Executive room.... More 

Helpful?
Thank RiffatNH
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings RiffatNH Thank you for staying with us and your time in sharing with us your stay experience - delighted to hear you had an enjoyable stay. Yes, I agree with you 100% that the room has to be thoroughly checked before a guest checks in. I will personally address this matter with the team. We apologize for the inconvenience... More 

Ipoh, Perak, Malaysia
Level Contributor
47 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
3 of 5 stars Reviewed 1 week ago

We stayed at the Westin Kuala Lumpur to attend a medical seminar on 23/7/2016. Our room was nice and clean. The staff at the reception were efficient but can't match those at the coffee house! They were so warm, friendly and helpful! Location wise was perfect as it is right smack in the golden triangle of Kuala Lumpur, directly opposite... More 

Helpful?
Thank Peggy T
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Peggy T Thank you for staying with us during the recent medical seminar - glad to hear you had a great time. All of your constructive comments have been noted and we will share with the team Look forward to welcoming you back soon be well Ko V More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Food & drink at the hotel
Prego
Prego
Cuisines: Italian, European, Pizza
The Living Room
The Living Room
Cuisines: Indian, Asian, Halal, International, Malaysian
Qba Latin Bar & Grill
Qba Latin Bar & Grill
Cuisines: Latin, Spanish
No photo provided
Daily Treats
Cuisines: Cafe
Splash
Splash
Cuisines: Bar, International, Barbecue, Pub
Five Sen5es
Five Sen5es
Cuisines: Chinese, Asian
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Children Activities (Kid / Family Friendly)
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Westin Kuala Lumpur is an oasis located on the vibrant streets of Jalan Bukit Bintang. The strategic location of this five-star luxury hotel puts Kuala Lumpur’s best shopping, entertainment and local attractions right at your doorstep, which also includes Petronas Twin Towers, Kuala Lumpur Tower and Pavilion KL shopping mall which are just minutes away. From signature Westin Heavenly® Bed to our fully equipped Westin WORKOUT®, the hotel offers world-class facilities and services that inspire you to be at your best. ... more   less 

Additional Information about The Westin Kuala Lumpur

Address: The Westin Kuala Lumpur 199 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $117 - $207 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Kuala Lumpur 5*
Number of rooms: 443
Reservation Options:
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Also Known As:
The Westin Kuala Lumpur Hotel Kuala Lumpur
Westin Kuala Lumpur
Kuala Lumpur Westin
Hotel Style:
#14 Business Hotel in Kuala Lumpur
#19 Family Hotel in Kuala Lumpur
#24 Romantic Hotel in Kuala Lumpur
#27 Luxury Hotel in Kuala Lumpur
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