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The Westin Kuala Lumpur

199, Jalan Bukit Bintang, Kuala Lumpur 55100 Malaysia
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Traveler (2047)
Room & Suite (995)
Videos (4)
Certificate of Excellence


Certificate of Excellence
The Westin Kuala Lumpur is an oasis located on the vibrant streets of Jalan Bukit Bintang in the city centre of Kuala Lumpur, Malaysia. The strategic location of this five-star hotel in the Golden Triangle puts Kuala Lumpur’s best shopping, entertainment and local attractions right at your doorstep, which also includes Petronas Twin Towers, Kuala Lumpur Tower and Pavilion KL shopping mall which are just minutes away. From signature Westin Heavenly® Bed to our fully equipped WestinWORKOUT®, the hotel offers world-class facilities and services that inspire you to be at your best.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Outdoor pool
Bar / lounge
Kids stay free
Airport transportation
Free internet
Public wifi
Paid internet
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Poolside bar
Children Activities (Kid / Family Friendly)
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Dry cleaning
Laundry service
Ironing service
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Room features
Non-smoking rooms
Family rooms
Air conditioning
Room service
Flatscreen TV
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Good to know
Centrally Located
Hotel links
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3,357Reviews44Q+A100Room tips
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Popular mentions
Westin hotel is located at a very strategic position at the heart of the city. The location provides so much convenience and fun. The service and staff here at Westin are very good,you will get all your needs fulfilled. I highly recommend this hotel and I will book it for future stay.
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The food here is yummy and hygiene. The staffs also very helpful and polite the moment we entered the hotel main entrance. However the cooking ventilation in Chinese Restaurant overall need to be improved for atmosphere and hygienic purposes. ( i.e. teppanyaki )
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Response from GregTWKL, General Manager at The Westin Kuala Lumpur
Responded 6 days ago
Greetings Eanpeng Thank you for dining at Five Sen5es and I am very happy to read you had a great experience and enjoyed the food. Thank you for your feedback on the ventilation. I hope this has not deterred you from revisiting us. Be well Gregory Gubiani General Manager
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I visit KL 7-9 times every year and I always stay at the Westin! The staff here is exceptional! They always go above and beyond to assist you in any possible way. Two amazing staff members deserve special mention: 'Oddie' and 'Said' from the club lounge. They are extremely professional and know the guests really really well - they remembered me and my family's names each time we were at the club lounge. I simply can't say enough about the outstanding service both these gentleman have been providing at the club lounge! Service and staff are always very helpful and beyond expectations in this hotel! If traveling to Kuala Lumpur, this is the clear choice for me and would highly recommend this hotel to all platinum members.
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Response from GregTWKL, General Manager at The Westin Kuala Lumpur
Responded 1 week ago
Greetings Siddhi_13 Thank you very much for continuously supporting us. I am extremely happy to read, the team, has once again delivered superb services. You have given me great joy to share your compliments with them especially to Odie and Said. Look forward to welcoming you back soon be well Gregory Gubiani General Manager
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Shim at Reception was true asset for #westinkualalumpur Always with charming smile & with the true hospitality to serve people John at concierge always there for u to recommend best places to hang around👏🏻👏🏻👏🏻
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Response from GregTWKL, General Manager at The Westin Kuala Lumpur
Responded 1 week ago
Greetings rahaa1348 On behalf of the team, thank you so much for your support and compliments about Shim and John. They are indeed great assets and I am very privileged to have them in the team. Please come back again whenever you return to Kuala Lumpur be well Gregory Gubiani General Manager
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My family and I stayed at the westin Kuala Lumpur recently and being a return guest was very disappointed with that hotel. We stayed in the 2 bedroom apartment and it needs to be updated. Westin in a brand hname hotel which means we pay more which we didn't mind but after a couple of years we found that it really needs to be updated. Breakfast was still good and location excellent. We got stuck in the lift on the first day we arrived which was quite scary butt we were attended to quite fast butt I heard that it happened before us which should have been fixed straight away or at least not let it being used until it's fixed. The manager was really nice after we complained about our room and being stucked in the lift and gave us another room which was better but still old. As for the kitchen facilities, no dish cloth or anything was provided except for cutleries and plates which was plenty. Overall staffs and hotel was nice and staffs were very friendly and helpful. Rooms definitely need to be updated if we are going to pay so much to stay at the westin.
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Response from Gubiani, General Manager at The Westin Kuala Lumpur
Responded 1 week ago
Dear sophiehong Thank you for returning to us and I am sorry to read that you felt the room was not up to your expectations. We have started since beginning of the year a series of works to enhance the Hotel, such as revamping our lobby, ongoing change of TV in the rooms with 55” smart TV, showers heads will be started by year end and we will be working on our residence accommodation in October to enhance them. We aim to have it all completed by May 2020. It is a step by step process and I hope to have the opportunity to make you experience it. As for the lift, please be assured that the Hotel is in constant communication with its lift vendor to ensure maintenance is done and any defect addressed. Thank you for your kind words on our team members and a delight to read that they have made a difference. sophiehong, I remain available, may I be of any assistance and I wish you a pleasant end of the week. Be Well, Gregory Gubiani General Manager
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$101 - $206 (Based on Average Rates for a Standard Room)
the westin kuala lumpur hotel kuala lumpur, westin kuala lumpur, kuala lumpur westin
MalaysiaWilayah PersekutuanKuala Lumpur
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