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The Westin Kuala Lumpur

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The Westin Kuala Lumpur
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2,088 Reviews from our TripAdvisor Community

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Showing 1,869: English reviews
Victoria, Canada
Level Contributor
133 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed yesterday NEW

Booked suite with executive lounge privilege. Check in was quick, done at the lounge. Room is huge and weel appointed. Staff very friendly and helpful. The breakfast buffet was very good with one of the best pastry selections I have encountered. The executive lounge is well layed out and has a balcony for us cigar smokers!!

Helpful?
Thank tgrdecker
Kuala Lumpur, Malaysia
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The hotel is not new in Kuala Lumpur but maintain very well. The One Bedroom Residence suite was in clean and good condition especially the bathroom. Staffs were extremely friendly in Club Lounge. Buffet Breakfast in The Living Room was superb. One of my favourite buffet breakfast in Kuala Lumpur. The buffet spread was widely covered superfood and local delights.... More 

Helpful?
Thank cmchoo
Scotland
Level Contributor
32 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

Like most hotels of this grade , there is almost nothing to fault at the Westin . My room was well appointed but nothing special. The top floors are the best with views over the petronas towers to the front of the hotel . Located in Bukit Bintang , you are right in the centre of the shopping area with... More 

Helpful?
Thank camster66
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings camster66 Thank you so much for your support and fantastic review - extremely delighted to know you had an enjoyable stay. Please come back again whenever you return to Kuala Lumpur. be well Ko V More 

Greece
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Very comfortable, big rooms with a nice view. Great location, opposite Pavillion shopping centre. Excellent service, nice staff, great food at the restaurants. Nice breakfast with many different cuisines.

Helpful?
Thank Konstantina1202
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings Konstantina1202 Thank you so much for staying with us and your time in reviewing our hotel - glad to know you had a wonderful stay. Look forward to welcoming you back soon be well Ko V More 

Siem Reap, Cambodia
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Fabulous staff, and excellent facilities. Lots of options for in hotel dining, and conveniently located to the downtown shopping and eating areas. Large and comfortable rooms, with lots of nice immenities. I was there with a large organization, and they did a great job handling the needs of the whole team. They really did well at paying attention to people... More 

Helpful?
Thank RaiderEarl53
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings RaiderEarl53 Extremely delighted to read your review - you have given me great joy to share your comments with the team. Of course not forgetting, thank you very much for staying with us and your time in writing this review. Look forward to welcoming you back soon be well Ko V More 

Melbourne, Australia
Level Contributor
71 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The Westin is in a great location opposite Pavilion shopping centre in the heart of Bukit Bintang. However I felt the rooms were a bit shabby, and in need of new carpets and updated bathroom fittings. We were there for a week and after a while little things started to annoy me - the tea/coffee/milk was seldom replenished and the... More 

Helpful?
Thank waitee
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings waitee First and foremost, please accept our apologies for the less than satisfactory service at the Pool Bar. We have already addressed this with the Director - Food & Beverage and the rest of the issues. With regard to the room's condition, we have completed replacing the rooms' carpets for a few floors and work is in progress. We... More 

Miri, Malaysia
Level Contributor
162 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 158 helpful votes
5 of 5 stars Reviewed 1 week ago

Hotel is situated across road from Pavilion Shopping Centre. JW Marriott Hotel is next to it. Have stayed a few times at this hotel over the years, usually overnight for conferences. Quality of services have been maintained, as good as before. Cleanliness is good. During present stay some renovation is ongoing. Hence a bit noisy during the day while staying... More 

Helpful?
Thank DrClementLee
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings DrClementLee Thank you for your support - delighted to hear you had a great stay. Sorry for the noise - we are replacing the rooms' and corridors' carpets. Hopefully you will be able to enjoy the new feel and look on your next visit. Once again, we truly appreciate your feedbacks and look forward to welcoming you back soon.... More 

Singapore
Level Contributor
15 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

This is not the first time we have stayed at this hotel. We generally liked staying here because of its location - along Jalan Bukit Bintang and opposite Pavilion Kuala Lumpur. The hotel is generally very good but there are some quirks. The one thing that stood out is what I would describe as an engineering/design flaw with regard to... More 

Helpful?
Thank benign-traveller
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings benign-traveler Thank you for taking the time to review our hotel. With regard to your observations regarding the sink, it is indeed a design fault. Please accept our sincere apologies for the inconvenience caused. On a lighter note, delighted to hear Hanafiah provided personal and instinctive services - great to note he remembered your needs. Look forward to welcoming... More 

Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 2 weeks ago via mobile

So just to give you a context. I am a Spg gold member (close to Platinum). I am Hyatt Diamond, Hilton Gold, IHG Gold, Ritz Carlton silver member! So I am not saying out of nowhere! My experience with Westin KL is simply unimaginable! Rude staff at check in counter - full of ego! I tried to contact the manager... More 

Helpful?
5 Thank sandeepkj
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings sandeepkj Please accept our sincere apologies for the unpleasant experience, which is totally unacceptable and we do not condone such unbecoming attitude from our team. We will handle this matter immediately. We fully understand your impression about the hotel has been tarnished but we hope you would give us an opportunity to make amends and let us welcome you... More 

Singapore, Singapore
Level Contributor
298 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 221 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Have visited this hotel twice so far for F&B. Staff are all very friendly and greet you whenever they see you. Location is also fantastic, very near to Pavilion shopping mall. Will try out this hotel next time.

Helpful?
Thank pearlypearl
Ko V, General Manager at The Westin Kuala Lumpur, responded to this review

Greetings pearlypearl My team and I thank you for your support and truly appreciate your great feedbacks. See you again soon be well Ko V More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Prego
Prego
Cuisines: Italian, European, Pizza
The Living Room
The Living Room
Cuisines: Indian, Asian, Halal, International, Malaysian
No photo provided
Daily Treats
Cuisines: Cafe
Qba Latin Bar & Grill
Qba Latin Bar & Grill
Cuisines: Latin, Spanish
Splash
Splash
Cuisines: Bar, International, Barbecue, Pub
Five Sen5es
Five Sen5es
Cuisines: Chinese, Asian
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Airport Transportation
  • Dry Cleaning
  • Children Activities (Kid / Family Friendly)
  • Self-Serve Laundry
  • Babysitting
Official Description (provided by the hotel)
The Westin Kuala Lumpur is an oasis located on the vibrant streets of Jalan Bukit Bintang. The strategic location of this five-star luxury hotel puts Kuala Lumpur’s best shopping, entertainment and local attractions right at your doorstep, which also includes Petronas Twin Towers, Kuala Lumpur Tower and Pavilion KL shopping mall which are just minutes away. From signature Westin Heavenly® Bed to our fully equipped Westin WORKOUT®, the hotel offers world-class facilities and services that inspire you to be at your best. ... more   less 

Additional Information about The Westin Kuala Lumpur

Address: The Westin Kuala Lumpur 199 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $127 - $209 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Westin Kuala Lumpur 5*
Number of rooms: 443
Reservation Options:
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Also Known As:
The Westin Kuala Lumpur Hotel Kuala Lumpur
Westin Kuala Lumpur
Kuala Lumpur Westin
Hotel Style:
#14 Business Hotel in Kuala Lumpur
#19 Family Hotel in Kuala Lumpur
#24 Romantic Hotel in Kuala Lumpur
#26 Luxury Hotel in Kuala Lumpur
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