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Sheraton Imperial Kuala Lumpur Hotel

Expedia.com$68*
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Certificate of Excellence
05/14/2017 05/15/2017
1 room 2 adults 0 children
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Sheraton Imperial Kuala Lumpur Hotel
Sheraton Imperial Kuala Lumpur Hotel
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3,005 Reviews from our TripAdvisor Community

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Showing 2,546: English reviews
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Reviewed 3 days ago NEW

I stayed for 3 nights in a club room on the 37 floor. The room I was allocated was below the club lounge so it was very loud and you can hear foot steps constantly beginning from 07.00 till 23.00. The room amenities are good, but the room needs a refurbishment as there are some wear&tear in areas and furnitures....

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Helpful?
Thank Stephen_GE
SIKLManagement, Executive Assistant Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

Your valuable feedbacks are really appreciated. We have taken into account the aspects you mentioned as we continuously strive to make it better. Thank you for sharing your experience, and it will be with pleasure that we will welcome you in the near future. Yours sincerely, Derrick Felix Executive Assistant Manager

Reviewed 3 days ago NEWvia mobile

We stayed in sheraton imperial 5 night. My stay started off very worst with me and family not being given the room i had booked. My husband booked a club room but was given and deluxe tower room on a floor below club room floor. We arrive to the hotel late night. When i complained to Duty Manager on duty...

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5Thank debby2117
Calgary, Canada
Reviewed 3 days ago NEW

We made a booking under a pre-paid rate in error as we should have booked under friends and family rate as we get a discount through our friend that works for Sheraton in Canada. The policy is that it can't be cancelled however I spoke to a manager that was working that night shift that said she should waive the...

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6Thank 929jess
SIKLManagement, Executive Assistant Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

Please accept our sincere apology for the inconvenience you experienced at the end of your stay. We regret the standards of our service fell short of your expectations, and we really appreciate your feedback which we will use to improve the efficiency of our communication. We are always looking to serve our guests better and continuing to renew our service...

Singapore, Singapore
Reviewed 3 days ago NEW

The hotel is located in the central area short distance from Suria KLCC / Bukit Bintang and the likes. Opposite is is Quill Mall it looks like a new mall but the downside is from Sheraton there is no nearby overhead bridge or pedestrian so you need to risk your life to cross the wide road. There is a nearby...

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Thank chuables23
Mold
Reviewed 4 days ago NEW

Absolutely love this hotel, beautiful surroundings and ambience but best of all the staff. Family stay for a week in a suite with amazing views and access to executive lounge on 38th floor. Love the pool area with views to Menara Tower and Petronas Towers. Thanks to all the staff for making our stay special but especially the Executive floor...

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Thank Linda J
Melbourne, Australia
Reviewed 4 days ago NEWvia mobile

Stayed at Sheraton for 3 nights.. Amazing! The size of the room is quite unbelievable wish I had been staying longer. A very nice bathroom. Very difficult to get taxi at night... but you can choose uber or grab.. it will ease everything.. Big clap to Ms Aisha, Ms Natasya and Aaron for making my stay fabulous. Always smiling. Minor...

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Thank mikefr75
Reviewed 4 days ago NEWvia mobile

Good environment to hang out.. staff ok.. no problem at all. Want to recommend all of u to come check out over here. Sounding also very good.. food very tasteful. Hope can come here again with my friends..

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Thank Lee C
Reviewed 4 days ago NEWvia mobile

I always come to pavillions Lounge to attend some meeting, The place was very nice,comfy with a lite music and a bit cozy, They're also provide a good entertainment start 9pm to onward every monday untill saturday, Outstanding service from outlet Mr.Fairoz and his team,They are very friendly and always delivers a very good service.

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Thank bai63
Reviewed 4 days ago NEW

Logan the concierge was an absolute superstar when he helped me mend a new dress that I burnt on the hotel iron. He asked his housekeeping team if they could help which they did with amazing results. I could wear my new, nude colour satin dress for a special function I was attending. He also arranged for some of my...

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Helpful?
Thank Calimorris
Toronto, Canada
Reviewed 4 days ago NEW

the hotel has many pluses, EXCEPT one strange thing that happened. We were using the hotel safebox that you can access from concierge. their setup was strange and unsafe. the hotel staff would not leave the room so that you have privacy placing your items inside. the nigh manager Raj looked into my box and my items in front of...

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Helpful?
11Thank Morvarid M
SIKLManagement, Executive Assistant Manager at Sheraton Imperial Kuala Lumpur Hotel, responded to this review

We regret the standards of our service fell short of your expectations, and please accept our most sincere apologies. We strive to improve the quality of our service so we will appreciate if you could contact me directly at derrick.felix@sheraton.com to provide the details of your stay experience. Thank you for your valuable feedback, and we do hope that you...

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05/14/2017 05/15/2017
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Celestial Court
Celestial Court
Cuisines: Chinese, Asian
Essence Restaurant
Essence Restaurant
Cuisines: Asian, Malaysian, International
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Nestled in the city center and just steps away from the city monorail and LRT lines, the hotel offers seamless access to Kuala Lumpur's main attractions making it just minutes away from the city's best shopping and dining venues. For your stay, explore our Sheraton Club Suite which offers panoramic vistas of the city skyline and extra in-stay benefits with great value. Dine in our award winning Celestial Court restaurant for an authentic Chinese dining experience or a romantic dinner at a free-standing trattoria styled after a rustic country home, Villa Danieli. ... more   less 

Additional Information about Sheraton Imperial Kuala Lumpur Hotel

Address: Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $70 - $110 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sheraton Imperial Kuala Lumpur Hotel 5*
Number of rooms: 385
Reservation Options:
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Also Known As:
Sheraton Kuala Lumpur
Kuala Lumpur Sheraton
Sheraton Imperial Kuala Lumpur
Hotel Style:
#14 Spa Hotel in Kuala Lumpur
#18 Romantic Hotel in Kuala Lumpur
#19 Business Hotel in Kuala Lumpur
#26 Family Hotel in Kuala Lumpur
#27 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travelers have asked, with answers from Sheraton Imperial Kuala Lumpur Hotel staff and other travelers.
38 questions
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Questions? Get answers from Sheraton Imperial Kuala Lumpur Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“if booking a club room, try not to get a room below the club lounge which is in the 38 floor. Try to get a room facing the KL Tower”
Stephen_GE, 3 days ago | Read review
“Definitely go for a suite if you can”
LindaJ629, 4 days ago | Read review
“Quiet room that is spacious with a large bed, sofa and desk for studying.”
Calimorris, 4 days ago | Read review
“Request a upper floor room with city view”
NirashaB, 6 days ago | Read review
“Choose the rooms facing the city”
SherjanHusainie, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Expedia.com
$68* /night
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TripAdvisor$83
HotelQuickly$120
Sheraton.com$70
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*Disclaimer
Prices are for 1 room, 2 adults
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