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The Ritz-Carlton, Kuala Lumpur

Traveler (1450)
Room & Suite (366)
Dining (151)
About
Location
Cleanliness
Service
Value
Travelers' Choice 2018 Winner
Certificate of Excellence
Ensconced within this new and stylish 364-room all-butler hotel is a contemporary urban retreat with a legacy spanning 18 illustrious years. A landmark in the vibrant Golden Triangle of Malaysia’s capital city, the hotel is recognized as one of the top five butler hotels in the world by The Independent. It continues its legacy of service excellence, uncompromising quality with access to a range of bespoke services crafted with our guests in mind. Set in the heart of Kuala Lumpur and steps away from the bustle, upscale boutiques and skyscrapers of the city’s Golden Triangle, the hotel has long commanded an enviable address. The refreshed hotel is comprised of 364 elegant rooms and suites, restaurants, spa and public spaces. The Ritz-Carlton, Kuala Lumpur butlers are the very personification of service excellence and attention to detail for which the hotel is world-renowned. From unpacking and packing, shoe shine and car transfers,to organizing the perfect itinerary for shopping, dining, and entertainment, these highly trained butlers add an integral edge to an unforgettable stay.
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Property amenities
Pool
Restaurant
Fitness Center with Gym / Workout Room
Spa
Free High Speed Internet (WiFi)
Room Service
Bar/Lounge
Adult pool
Airport Transportation
Banquet Room
Breakfast Available
Business Center with Internet Access
Children Activities (Kid / Family Friendly)
Concierge
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting Rooms
Multilingual Staff
Non-Smoking Hotel
Outdoor pool
Paid Internet
Public Wifi
Sauna
Wheelchair access
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Room features
Accessible rooms
Air Conditioning
Family Rooms
Minibar
Non-Smoking Rooms
Refrigerator in room
Smoking rooms available
Suites
Good to know
HOTEL STYLE
Classic
Family
HOTEL CLASS
Hotel links
Visit hotel website
Special Offer:Unlock Member Rates!
Hotel deals
Location
Full view
Reviews & more
1,424Reviews
1,570Photos
106Q+A
100Room tips
Traveler rating
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Popular mentions
I have stayed at the ritz twice in a year and wow their service just gets better and better. I love everything about this hotel. From the service to the food to the look. Everything is just top class! Tbh nothing tops the ritz. If you ever consider on going to KL, the Ritz is
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I used to work for the Four Seasons as a Director, so I am familiar with the highest levels of service. I also have traveled extensively and stayed at multiple luxury hotels. Having said that, Ritz Carlton KL made a great impression on me. It delivers luxury, excellent service
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Response from TheRitzCarltonKL, General Manager at The Ritz-Carlton, Kuala Lumpur
Responded 4 days ago
Dear Rosa B, Thank you for such a wonderfully written feedback, we truly appreciate it! The fact that you mention your stay with The Ritz-Carlton, Kuala Lumpur made a memorable impression means a lot to us. We love knowing that the service provided exceeded your expectation, while the location and dining experience were to your liking. I will be sure to pass on your gratitude and kind words to both Jesse, our Resident Manager, and Mr. Skaf, our Area General Manager. Hopefully I will have the chance to meet you personally, next time. We truly look forward to your next stay with us. Sincerely, Eric Tea General Manager
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+7
The Ritz Carlton KL is stylishly appointed hotel, in keeeping with the Ritz Carlton luxury brand. Fresh flowers, rich furnishings and attentive guest services will be hallmarks of your stay. Executive club access was a highlight for me. Offerings included breakfast, light
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Response from TheRitzCarltonKL, General Manager at The Ritz-Carlton, Kuala Lumpur
Responded 4 days ago
Dear 291lukem, I am absolutely delighted to read your comments, and thank you for the wonderful compliments! We aim to deliver a true Ritz-Carlton experience to all of our guests, and i am glad that this goal is successfully translated into the decor, products as well as the service delivered by our Ladies and Gentlemen. I am sure that Paloma, our Club Lounge Manager will be happy to know of the special recognition. We hope to welcome you to the hotel again soon, for another Ritzy experience! Sincerely, Eric Tea General Manager
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The Ritz is the best bang for the buck you can get in Kuala Lumpur as far as I am concerned. We did only stay one night as we were catching a flight the next morning, but we will only stay here from now on when we stop back in KL. Centrally locates and just minutes walk to the
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Response from EricTea, General Manager at The Ritz-Carlton, Kuala Lumpur
Responded 1 week ago
Dear 4geordie, Thank you staying with us to celebrate the new year, and for your positive review of the stay. We look forward to having you back with us, for a longer stay, next time. Sincerely, Eric Tea General Manager
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Opted to stay @ Ritz KL as I was little bored of staying at JW KL. Definitely a great hotel and staff. People with questions on JW or Ritz in KL? I say Ritz (may be few additional dollars). Bigger rooms. Breakfast spread I prefer JW over Ritz but quality of food and service
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Response from EricTea, General Manager at The Ritz-Carlton, Kuala Lumpur
Responded 1 week ago
Dear M3033LNrahulr, Thank you for choosing to stay with us, and for your detailed feedback of your recent stay. While I am delighted to know that the service impressed you, I am concerned to note on the comment about your breakfast experience as well as the comment on the absence of butler. Pease know that these incidents will be looked into closely, as this is not the standard of Ritz-Carlton that we are known for, and to avoid future recurrence. Once again, we appreciate the feedback, and we hope to see you again soon for a more seamless stay. Sincerely, Eric Tea General Manager
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All photosTravelerRoom & SuiteDining Pool & BeachFamily and Play AreasBusiness Center & Event Rooms
Photo provided by managementThe Ritz-Carlton, Kuala Lumpur
The Private Room
Photo provided by managementThe Ritz-Carlton, Kuala Lumpur
The Cobalt Room
Photo provided by managementThe Ritz-Carlton, Kuala Lumpur
Deluxe Room
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12345674
Dear rabia o, Thank you for reaching out to us, and we are truly sorry for the inconvenience caused. For your kind information, we have dropped you a private message with a contactable email address, for us to assist you further. We look forward to hearing from you.
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How do we book transportation from the Airport to your hotel? We are in the US
Dear doctorMCR, Thank you for your inquiry. For your kind information, we have a few option in terms of hotel transportation type and rates. We have also sent you a private message, with an email address. Our friendly team of Ladies and Gentlemen will be able to assist you further. We look forward to hearing from you.
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Not sure as the hotel is quite busy now. But worth a try they are quite nice there
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Ritz Carlton has suites. Just check with them regarding 8 people. I've seen birthday celebrations with full services and band playing at their 2nd floor which is really very nice. I highly recommend this hotel plus excellent location at Bukit Bintang.
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12345622
"make sure the housekeeping need to be improved"
"Clean and very Hygienic rooms and quiet. Room service first class."
"The two-bedroom suites are brilliant!"
"Avoid smoking floor"
"Club floor"
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PRICE RANGE
$150 - $303 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the ritz-carlton, kuala lumpur hotel kuala lumpurkuala lumpur ritz carltonritz kuala lumpurritz-carlton kuala lumpur
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
365
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