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The Ritz-Carlton, Kuala Lumpur

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The Ritz-Carlton, Kuala Lumpur
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159 Reviews from our TripAdvisor Community

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Showing 140: English reviews
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW via mobile

I travel to KL often for business and a frequent guest visiting this hotel for past couple years. Over my 8-10 visiting I have seen substantial improvements in the way the staff responds to your needs and a genuine desire to improvise from management. Hotel managers Mr Kasab/Ms Wong has all ears when you're facing any issues. During my recent... More 

Helpful?
1 Thank Hemal B
Poway, California
Level Contributor
30 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Went to Kuala Lumpur on our Asia trip. From the moment we checked-in to checked-out, everything was smoothly done & friendly services by the staff was stunning. Bathroom has separate bath, shower & water closet. Breakfast has big selection of variety of food - Eastern & Western. The spa (Nyonya) was absolute delight.

Helpful?
1 Thank Vgrellner
Singapore
Level Contributor
93 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

The Ritz Carlton KL went through a pretty exhaustive refurbishment earlier this year and the rooms are now pretty top-notch. If you get access to their club lounge, that's also a good place to grab something to eat. However, certain things still can be up for improvement. For starters, the wifi here is really horrible. It can take a really... More 

Helpful?
Thank renbartle
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear renbartle, Thank you for taking the time to write a thorough review of your recent stay with us. Firstly, allow me apologise for all the inconvenience you experienced throughout your stay here. Please know that the departmental leaders concerned and I have reviewed your feedback in depth to work on the areas where we can improve on. Nonetheless, I... More 

Fresno, California
Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

KL is not among my favorite cities to visit, but the RC is an extremely nice property in a good location (particularly if shopping is your thing). Although there was a problem at checkout about if breakfast was included in my rate, or not, it eventually got straightened out. The only real negative relates to the quality of wi-fi. It's... More 

Helpful?
Thank JimHering
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear JimHering, Thank you for sharing kind words with us. I certainly agree with you that our hotel’s strategic location makes us an excellent choice for guests to shop and explore the city. Meanwhile, I sincerely apologise for the inconveniences you experienced, in particularly with the internet speed. Rest assured that our team is looking into it for plans of... More 

Toronto, Canada
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

Excellent location, excellent service and excellent amenities. Will definitely recommend this hotel to everyone. Location was perfect as there were two malls connected to it. It was close to various attractions and the service was excellent. The rooms were well equipped with amenities and good size pool.

Helpful?
1 Thank Subzero_M
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Subzero_M, Thank you for the wonderful review of our hotel. It’s great to hear that you found our hotel’s facilities, services, and location to your liking. Indeed, being in the city centre allows our guests to easily navigate around Kuala Lumpur and explore what this vibrant city has to offer. The team and I truly look forward to warmly... More 

Surrey, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

A fabulous hotel in KL. The staff are very helpful and very friendly. The hotel is beautiful. The rooms are pretty amazing. The breakfast is delicious and one of my favourites My only one complaint would be the building site across the way which was in view of the room. They started work at night and so it took a... More 

Helpful?
2 Thank KatVit39
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear KatVit39, Thank you for your wonderful review and I am delighted that you enjoyed our facilities, services and breakfast selections. It brings me great joy to read that our Ladies and Gentlemen were able to enhance your experience with us. As such, your commendations of them will not go unnoticed, as I look forward to sharing your kind words... More 

Hong Kong, China
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 1 week ago via mobile

Nice hotel. But not with 5 stars service. For F&B, Hotel like Ritz Carlton level, I was disappointed. E.g: Caesar salad with Atlantic shrips, and powder cheese, not what I was waiting for. Aglio Olio pasta with fresh cherry tomatoes, pasta too soft (very Asian style for Italian pasta cooking way) served with Powder Parmesan cheese not real Parmesan. The... More 

Helpful?
Thank WenchiWang
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear WenchiWang, Thank you for taking the time to share your feedback with us. It is regrettable to read that our food quality did not meet your expectations. Nonetheless, thank you for allowing us the opportunity to reach out to you during your stay with us. I have personally learned from my team more about your comments and rest assured... More 

Auckland, New Zealand
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 stars Reviewed 1 week ago

I stayed in this hotel back in 1999. Their outstanding service was something I will never forget. Fast forward 17 years later, the hotel has been renovated and refurbished with elegant furnishings. The room is large and very comfortable. The bathroom is super large with a separate shower and toilet. The room is also equipped with a "Nespresso" machine which... More 

Helpful?
2 Thank Peneroka
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Peneroka, Firstly, I’d like to thank you for your continuous support for us. It is a pleasure to see that our newly-furbished guestroom along with the services rendered by our Ladies and Gentlemen has left you with a pleasant and memorable experience while making you feel at home. At the same time, we apologise for the inconvenience in regards... More 

Knoxville, TN
Level Contributor
45 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 274 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Our family opted for a three bedroom suite which includes over 2,000 square feet of living space in the central area of Kuala Lumpur. Check-in was fairly smooth and quick. We arrived around 4:00 p.m. and our suite was ready for our arrival. We ended up on the 17th floor which was a little low considering the property has almost... More 

Helpful?
1 Thank dukektown
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear duketown, Thank you for taking the time to write a detailed feedback of your recent stay with us. I am glad to learn that you enjoyed our newly-furbished rooms and facilities. I certainly hope that you and your family had the chance to enjoy our renowned spa treatments that will be a great way to pamper yourself after a... More 

Bandung, Indonesia
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 2 weeks ago

Actually my family and i always love to stay at Ritz Carlton Hotel. Good service, comfortable bed room, good foods and very good bathroom. Luxury hotel and i always want to back and stay here. Very recommended and excellent.

Helpful?
3 Thank StevieStephanie
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear StevieStephanie, Thank you for your review and I am overjoyed that you had a wonderful stay with us! I am glad that you like the newly-furnished room and facilities. We truly appreciate your continuous support and we look forward to welcoming you and your family back in the near future. Warm Regards, Mahmoud Skaf General Manager More 

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Amenities

Highlights
  • Room Service
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The luxurious Ritz-Carlton, Kuala Lumpur features full butler service for all 365 guest rooms and suites. Named "Best Business Hotel" in Malaysia by Business Asia and CNBC, "Best Business Hotel in Kuala Lumpur" by Travel + Leisure, and ranked among the best in the world by Conde Nast Traveler’s Gold List, the hotel re-defines Malaysian 5-star hospitality. Services and facilities include Li Yen, an award-winning Cantonese restaurant, The Lobby Lounge serving international and local favorites, Carlton Gourmet, serving fresh deli specialties, and Cesar's, a luxe-elegant breakfast retreat. With an award-winning tropical "Spa Village" and 24-hour fitness centre, a 30,000 square foot, 3-level wifi-enabled conference center, and a full-service business centre, all connected to the exclusive Starhill Gallery, The Ritz-Carlton Kuala Lumpur is the ideal destination for both business and leisure travelers. ... more   less 

Additional Information about The Ritz-Carlton, Kuala Lumpur

Address: 168 Jalan Imbi, Kuala Lumpur 55100, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $158 - $434 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Kuala Lumpur 5*
Number of rooms: 365
Reservation Options:
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Also Known As:
The Ritz-Carlton, Kuala Lumpur Hotel Kuala Lumpur
Kuala Lumpur Ritz Carlton
Ritz Kuala Lumpur
Ritz-Carlton Kuala Lumpur
Hotel Style:
#4 Spa Hotel in Kuala Lumpur
#5 Luxury Hotel in Kuala Lumpur
#9 Romantic Hotel in Kuala Lumpur
#12 Business Hotel in Kuala Lumpur
#13 Family Hotel in Kuala Lumpur
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