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The Ritz-Carlton, Kuala Lumpur

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The Ritz-Carlton, Kuala Lumpur
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198 Reviews from our TripAdvisor Community

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Showing 173: English reviews
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

The hotel staff made it easy to plan our event from all the way over in London. They were helpful, accommodating and quick to respond to questions. We specifically needed a prayer room for our guests and the hotel ensured this was arranged.

Helpful?
1 Thank KDN123
Singapore, Singapore
Level Contributor
187 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

The staff are ever attentive and polite. The suite is spacious and bright, with plenty of power socket at the right places. Only peeve, the wifi for guest is a painful 512kpbs. A joke in today's fiber internet connectivity. My WeRocket roaming data wifi device offered 8X faster access.

Helpful?
1 Thank JimmyNg168
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear JimmyNg168, Thank you for taking the time to share about your recent stay experience. It gives me great pleasure to learn that you thoroughly enjoyed the suite that you stayed in and the attentive service that was rendered by our team of Ladies and Gentlemen. I am however, disheartened to learn that the wi-fi speed was not up to... More 

Navarre, Florida
Level Contributor
43 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

The Ritz is a great place to stay in KL. location is very ideal for shopping, touring, and easy access to public transportation. Stayed there a little over a week and had a great time. The executive lounge has a staff that management should be very proud of. The pool and gym are first rate and the entire hotel was... More 

Helpful?
1 Thank Fantasma17
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Fantasma17, Thank you for taking the time to share kind words with us. I am glad you had the opportunity to experience our Fashion Afternoon Tea set that was given a specially crafted twist during the recent KL Fashion Week 2016; thank you for the lovely photos! I am proud to learn that our Ladies and Gentlemen at the... More 

Bangkok
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

This is the best hotel experience I have in Malaysia. The butler came and introduced himself at my first day. Breakfast spread was amazing too. Location is right there with all the shopping malls which offer lots of food choices.

Helpful?
1 Thank pauliano1
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear pauliano1, Thank you and it is truly delightful to read your wonderful praises of our hotel! I am indeed honoured to learn that you had a thoroughly enjoyable experience in and around our hotel. Likewise, I cannot agree more that we are centrally located around the many shopping, entertainment, and F&B outlets that this city has to offer. Thank... More 

Singapore, null, Singapore
Level Contributor
86 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

I must applaud the staff at the Ritz for exemplary service! Our check-in was smooth with Ronnie helping us snag a room early (a spacious corner room, no less!). We stayed for 3 nights and had no lack of ideas for activities and good food thanks to Ali and Dharan at the concierge desk. They were super friendly and warm... More 

Helpful?
1 Thank Tabby S
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Tabby S, Thank you for your wonderful review of our hotel; it is such a delight to read your lovely comments! I am truly overjoyed to learn that our team of Ladies and Gentlemen provided you with the positive Ritz-Carlton experience that we are known for. Rest assured that your words of appreciation will be conveyed to Ronnie, Ali,... More 

Harpenden, United Kingdom
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

This is the best hotel I have ever stayed in service wise! I was in one of they're suites with a butler and there was nothing he couldn't do for. A pot of tea every morning was delivered to my room within five minutes of me asking for it. Delicious little treats were also brought. The standard of attention to... More 

Helpful?
2 Thank sophiejmeeks
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear sophiejmeeks, Thank you for taking the time to share your high praises. It gives me great pleasure to read that our team of butlers took great care of you and provided you with a memorable stay experience. I will be sure to share your commends with the team, whom I am sure will be greatly motivated to uphold the... More 

Melbourne
Level Contributor
32 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Checked into the Ritz Carlton KL for my brithday and thoroughly enjoyed my stay. The staff were polite, took the time to know our names and even our preferences at breakfast and then the bar where we stopped a couple of times before heading up to our room. The room was newly renovated, beautiful and the bed was incredibly comfortable.... More 

Helpful?
2 Thank Aussiegirlonthemove
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Aussiegirlonthemove, Thank you for your wonderful review. It is such a delight to learn that the services rendered by our team of ladies and gentlemen have left you with a memorable experience. I am equally glad that you had the opportunity to stay and enjoy in our rooms when it was just newly refurbished, before our official re-launch this... More 

Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 6 days ago NEW via mobile

I stayed here for 5 nights. front desk duringcheck inn and check out were welcoming and so respectful. pool is nice, Location is great and connected to a mall. The Breakfast menu should be reviewed. limited choices. I called them to clean my room at 8:00 am. they told me that Room cleaning started at 10:30am. When I returned to... More 

Helpful?
Thank Fares137
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Fares137, Thank you for taking the time to share your recent stay experience. I am glad that you enjoyed our swimming pool, location and the service from our ladies and gentlemen at the reception. At the same time, I would like to apologise about the inconvenience pertaining to your room make up service. Rest assured that your experience and... More 

2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

Hands down the best hotel I've personally been to. Went there with my family. There were two swimming pools and a jacuzzi with a beautiful view and the rooms were luxurious and look just high end, and the location is perfect, next to the centre and a walking distance to times square and pavillion malls

Helpful?
Thank UhøOd A
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear UhøOd A, Thank you for your wonderful praises of our hotel. I greatly appreciate your high praises about our rooms and facilities and I cannot agree more than our location is indeed centrally nestled amongst the many shopping malls and attraction that this beautiful city has to offer. Once again, thank you and we look forward to warmly welcoming... More 

Bristol
Level Contributor
3 reviews
4 of 5 stars Reviewed 6 days ago NEW

Fantastic position - very central. Very clean and excellent breakfast every day. Room very clean although needed an upgrade. My only complaint was that third part payments are not accepted - I was travelling on business and my company had paid in advance. I found out on arrival this payment could not be accepted and I had to pay using... More 

Helpful?
Thank BristolChristine
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear BristolChristine, Thank you for your kind words about our hotel’s location, rooms, and the breakfast spread at The Cobalt Room. Your feedback is important to us and I am saddened to hear that you were inconvenienced with regards to the billing method. Please accept my sincere apologies as we usually accept third party payments. Rest assured that I will... More 

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Amenities

Highlights
  • Room Service
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The luxurious Ritz-Carlton, Kuala Lumpur features full butler service for all 365 guest rooms and suites. Named "Best Business Hotel" in Malaysia by Business Asia and CNBC, "Best Business Hotel in Kuala Lumpur" by Travel + Leisure, and ranked among the best in the world by Conde Nast Traveler’s Gold List, the hotel re-defines Malaysian 5-star hospitality. Services and facilities include Li Yen, an award-winning Cantonese restaurant, The Lobby Lounge serving international and local favorites, Carlton Gourmet, serving fresh deli specialties, and Cesar's, a luxe-elegant breakfast retreat. With an award-winning tropical "Spa Village" and 24-hour fitness centre, a 30,000 square foot, 3-level wifi-enabled conference center, and a full-service business centre, all connected to the exclusive Starhill Gallery, The Ritz-Carlton Kuala Lumpur is the ideal destination for both business and leisure travelers. ... more   less 

Additional Information about The Ritz-Carlton, Kuala Lumpur

Address: The Ritz-Carlton Kuala Lumpur 168 Jalan Imbi, Kuala Lumpur 55100, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $162 - $273 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Kuala Lumpur 5*
Number of rooms: 365
Reservation Options:
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Also Known As:
The Ritz-Carlton, Kuala Lumpur Hotel Kuala Lumpur
Kuala Lumpur Ritz Carlton
Ritz Kuala Lumpur
Ritz-Carlton Kuala Lumpur
Hotel Style:
#3 Spa Hotel in Kuala Lumpur
#4 Luxury Hotel in Kuala Lumpur
#9 Romantic Hotel in Kuala Lumpur
#12 Business Hotel in Kuala Lumpur
#13 Family Hotel in Kuala Lumpur
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