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The Ritz-Carlton, Kuala Lumpur

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The Ritz-Carlton, Kuala Lumpur
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248 Reviews from our TripAdvisor Community

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Showing 214: English reviews
United Kingdom
Level Contributor
63 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
3 of 5 stars Reviewed yesterday NEW via mobile

Check in procedures could have been swifter and more information provided. The lady who served me on check in (Fiona I believe her name was) didn't really give me any information at all in terms of what time breakfast was, where the pool was etc. Basic hotel things you'd expect to find out when you arrive. We had to ask... More 

Helpful?
Thank littleglobetrotter88
Beirut, Lebanon
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed yesterday NEW

We had the pleasure to host our Monty Mobile RVS Operators Event, the largest private telecom event in the world, at the amazing Ritz Carlton Kuala Lumpur. The hotel’s luxurious facilities were amazing, serving every need of our 100 guests in terms of services, catering, location and entertainment. Caroline James, our account manager from Ritz Carlton, and the whole hotel’s... More 

Helpful?
1 Thank Nourattiee
Singapore, Singapore
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

We arrived in kl early in the morning.. Got ourselves to Ritz. Was greeted with a smile at 630am. We were immediately served. All we wanted was to leave our bags n a place to freshen up. But.... We we instead dispatched for breakfast. There r preparing our room. Mind u... We did not even mention abt any possibility of... More 

Helpful?
1 Thank aizanasmaon
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I spent 7 nights at the Ritz Carlton KL and I only have good things to say about the hotel and the staff, and in particular, the dedicated staff at the Club Lounge. Not only did they bother to remember my name, they took the time to note what are my preferences and provided personalised service that impressed me. There... More 

Helpful?
2 Thank Naden J
Shah Alam, Malaysia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

Excellent facilities, as would be expected of a franchise of a globally-branded chain of hotels. The Ball Room, where the conference was held, was spacious, and the large video-screens made listening to the speakers less soporific for the audience. However, as a speaker myself, I found the absence of a monitor-screen (except for a small one on the rostrum itself)... More 

Helpful?
1 Thank smali2016
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I stayed one night and the experience was truly 5 star. The property seems to have been renovated recently and the rooms/furniture were top class. The staff looked liked they enjoyed working there and would go out of the way to please. The hotel lacks a business center but the staff arranged for me to work at the adjacent Ritz... More 

Helpful?
1 Thank Mohan Raj G
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Mohan Raj G, Thank you for sharing such a positive review of our hotel and I am overjoyed to read that our team of Ladies and Gentlemen provided you with the genuine care and comfort that is our highest mission. I am equally apprciative that you found our recent refurbishment to your liking as well. Once again, thank you... More 

Stockholm, Sweden
Level Contributor
4 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago NEW via mobile

We had a great stay where the staff paid attention to our honeymoon with gifts. As we were jet lagged we spent most day outside sleeping in the impressive pool area. Nice view on 19th floor and amazing bathroom and "rain forest" shower.

Helpful?
Thank Malin_Sofia
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Malin_Sofia, Thank you for taking the time to share your review with us and congratulations to you both! Despite the short amount of time you spent with us for your layover, I am delighted to read that you were well taken care of by our team and that you enjoyed your stay. In the meantime, I certainly hope that... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Our experience at The Ritz Carlton was excellent - we were booked for 2 nights and were upgraded to The Club Floor because we used the American Express Platinum card which entitles one to a room upgrade - the location is bang on Bukit Bintang the busiest and most happening area with The Pavilion Mall , Farhenhiet , and high... More 

Helpful?
1 Thank Poonam L
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Poonam L, Thank you for taking the time to share your wonderful review with us. I am truly delighted to read that you thoroughly enjoyed your stay with us in Kuala Lumpur. I am also glad that our rooms, location, and the afternoon tea at The Lobby Lounge met your expectations. I cannot agree with you more that our... More 

A TripAdvisor Member
5 of 5 stars Reviewed 1 week ago via mobile

We booked the three bedroom apartment. Good service and very friendly staff. The apartment comes with a full kitchen and spacious bedrooms. Spacious living room area, massive television in the living room. TVs in all bedrooms and all en suite. 2 mins walk from pavilion mall.

Helpful?
2 Thank A TripAdvisor Member
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear valued guest, Thank you for sharing your positive review of our hotel with the Travel Community of TripAdvisor! I am pleased to hear that you enjoyed your stay with us and found the rooms and services rendered to your liking. We certainly look forward to another opportunity to welcome you back at the hotel soon. Warm Regards, Mahmoud Skaf... More 

melourne
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago via mobile

Great hotel in a perfect location! I was staying on my own, they kindly let me check in early and enjoy breakfast both days since I was dining alone. Concierge were helpful. I can't wait to return! I am so glad I chose this hotel, I couldn't decide between here and mandarin, but definitely made the right choice. Spacious room,... More 

Helpful?
1 Thank casscass343
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear casscass343, Thank you for taking the time to share your feedback with us and I am most pleased to hear that you had a great experience with us! It is a delight to read that you found our location, room, and services rendered to your liking. I have shared your kind words with the team and we are truly... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The luxurious Ritz-Carlton, Kuala Lumpur features full butler service for all 365 guest rooms and suites. Named "Best Business Hotel" in Malaysia by Business Asia and CNBC, "Best Business Hotel in Kuala Lumpur" by Travel + Leisure, and ranked among the best in the world by Conde Nast Traveler’s Gold List, the hotel re-defines Malaysian 5-star hospitality. Services and facilities include Li Yen, an award-winning Cantonese restaurant, The Lobby Lounge serving international and local favorites, Carlton Gourmet, serving fresh deli specialties, and Cesar's, a luxe-elegant breakfast retreat. With an award-winning tropical "Spa Village" and 24-hour fitness centre, a 30,000 square foot, 3-level wifi-enabled conference center, and a full-service business centre, all connected to the exclusive Starhill Gallery, The Ritz-Carlton Kuala Lumpur is the ideal destination for both business and leisure travelers. ... more   less 

Additional Information about The Ritz-Carlton, Kuala Lumpur

Address: The Ritz-Carlton Kuala Lumpur 168 Jalan Imbi, Kuala Lumpur 55100, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $158 - $213 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Kuala Lumpur 5*
Number of rooms: 365
Reservation Options:
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Also Known As:
The Ritz-Carlton, Kuala Lumpur Hotel Kuala Lumpur
Kuala Lumpur Ritz Carlton
Ritz Kuala Lumpur
Ritz-Carlton Kuala Lumpur
Hotel Style:
#3 Spa Hotel in Kuala Lumpur
#4 Luxury Hotel in Kuala Lumpur
#9 Romantic Hotel in Kuala Lumpur
#12 Business Hotel in Kuala Lumpur
#13 Family Hotel in Kuala Lumpur
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