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The Ritz-Carlton, Kuala Lumpur

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The Ritz-Carlton, Kuala Lumpur
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481 Reviews from our TripAdvisor Community

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Showing 413: English reviews
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Penang Island, Malaysia
Reviewed yesterday NEW

That the Ritz carlton is luxurious haven of delight is self evident from the moment that one sets foot into the foyer. Although my stay was short i was greeted by an array of wonderful experiences from day one. As this was a special occasion, details of which were skilfully coursed from me by the well trained staff. Both my...

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Helpful?
Thank aikidokenken
Reviewed yesterday NEWvia mobile

The hotel had a much needed overall renovation that not only refreshed it but gave it a warm sophisticated residential feel. While in the 'golden triangle' of Kuala Lumpur near Bukit Bintang, it's however tucked away behind yet accessible to the best shopping and dining. The service is attentive and personal but not too much. The butler Mabel was brilliant...

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Helpful?
Thank Alex C
jasethetravelagent
Reviewed 2 days ago NEW

The Ritz-Carlton experience continues to thrive. Excellent in every way, their staff amazingly attentive and sincere. A fabulous hotel, very high standards, fantastic position in the heart of KL and a pleasure to stay here. the 2 bedroom suite is just superb for a family and even comes with it's own office plus kitchen if you need it. 10/10 -...

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Thank jasethetravelagent
PUTRAJAYA, Malaysia
Reviewed 2 days ago NEW

at 11am (19th Feb) on my way to the room, i saw 3 staff just came out from our room (1802) and when i ask them they said they wish to confirm what time are we leaving. We were surprised on how they can access our room without our authorization and prior check out i reported the incident to front...

Review collected in partnership with The Ritz-Carlton Hotel Company
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Helpful?
4Thank wanahmadt
EricTea, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear wanahmadt, Thank you for taking the time to share your review with us. It is with deep regret that I read about the disappointing experience that you have faced. I sincerely apologise as this is most certainly not the high standards that we pride ourselves in. I trust that my Guest Recognition Manager, Mae Ling, currently in contact with...

Hong Kong, China
Reviewed 2 days ago NEWvia mobile

Think twice before you check in Ritz Carlton Kuala Lumpur. This review will show you what you may face in Ritz Carlton Kuala Lumpur. After gym and want to get a refreshing shower? What about a yellow one? Crisis 1. Water in the bathroom was yellow and they took over an hour to repair. Sudden power shut down may give...

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Helpful?
Thank KerrySiu
Johor Bahru, Malaysia
Reviewed 3 days ago NEW

Spend 2 night on a two bedroom with wife and kids. The room as usual was clean and the staff is helpful. Buffet breakfast is excellent with lot of choices. Love the toilet amenities with everything you needed is provided. Swimming pool is clean and the staff is attentive. However on the down side, the check in procedure need to...

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Helpful?
Thank genxyx
EricTea, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear genxyx, Thank you for taking the time to write about your experience with us, it is most appreciated. I am truly delighted to hear that you found our guestrooms, the swimming pool and the breakfast spread at The Cobalt room to your liking. As for the noise you had experience, we apologise for the discomfort that you had experienced...

Reviewed 3 days ago NEWvia mobile

I stayed here for my birthday trip last November and absolutely loved every minute of it. The staff their was very warm, attentive and accommodating. My friend and I frequented the spa during our stay and thoroughly enjoyed the time we spent there. The spa staff greeted us everyday by name and took great care of us. One night we...

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Helpful?
Thank Erica C
Gouda, The Netherlands
Reviewed 4 days ago NEW

This has been the first time we stayed in the Ritz Carlton, we usually stay at the JW Marriott in KL, and must admit the rooms are amazing, staff is all friendly, hotel is upscale and grounds are kept real nice. During our stay we sat at the Spa pool everyday where we found a spot out of the sun...

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Thank Bob P
Melbourne, Australia
Reviewed 5 days ago NEW

Great centralized location. Concierge staff were excellent! Professional and helpful. Room service was quite inadequate, the room itself was satisfactory however the mattress was a horror...lumpy and firm. Overall i felt this particular Ritz was overated..

Review collected in partnership with The Ritz-Carlton Hotel Company
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4Thank amelak2017
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear amelak2017, Thank you for taking the time to share your review of your recent stay with us. Whilst we are delighted to learn that you enjoyed the services rendered by our Concierge team and that you found our location convenient to visit most of the city's attractions, we are saddened to hear about the few shortfalls that you have...

Reviewed 6 days ago NEWvia mobile

I stayed two bed room for 5 days with my friends, and it was really great room~! But the better thing is , the staffs in the hotel. They are soooo Kind and friendly😂 I've got lovely room services from the staff name Yazid🌹 had a great time here. Thanks!

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Thank 소영 권
EricTea, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear 소영 권, Thank you for taking the time to share about your recent experience with us. I am delighted to hear that you had a great stay with us and found the guestrooms and the services rendered by our Ladies and Gentlemen to your liking. I am overjoyed to learn that you were well taken care of by our...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Ensconced within this new and stylish 364-room all-butler hotel is a contemporary urban retreat with a legacy spanning 18 illustrious years. A landmark in the vibrant Golden Triangle of Malaysia's capital city, the hotel is recognized as one of the top five butler hotels in the world by The Independent. It continues its legacy of service excellence, uncompromising quality with access to a range of bespoke services crafted with our guests in mind. Set in the heart of Kuala Lumpur and steps away from the bustle, upscale boutiques and skyscrapers of the city's Golden Triangle, the hotel has long commanded an enviable address. The refreshed hotel is comprised of 364 elegant rooms and suites, restaurants, spa and public spaces. The Ritz-Carlton, Kuala Lumpur butlers are the very personification of service excellence and attention to detail for which the hotel is world-renowned. From unpacking and packing, shoe shine and car transfers,to organizing the perfect itinerary for shopping, dining, and entertainment, these highly trained butlers add an integral edge to an unforgettable stay. ... more   less 

Additional Information about The Ritz-Carlton, Kuala Lumpur

Address: The Ritz-Carlton Kuala Lumpur 168 Jalan Imbi, Kuala Lumpur 55100, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $144 - $391 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Kuala Lumpur 5*
Number of rooms: 365
Reservation Options:
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Also Known As:
The Ritz-Carlton, Kuala Lumpur Hotel Kuala Lumpur
Kuala Lumpur Ritz Carlton
Ritz Kuala Lumpur
Ritz-Carlton Kuala Lumpur
Hotel Style:
#7 Spa Hotel in Kuala Lumpur
#9 Romantic Hotel in Kuala Lumpur
#10 Luxury Hotel in Kuala Lumpur
#12 Business Hotel in Kuala Lumpur
#13 Family Hotel in Kuala Lumpur
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Questions & Answers

Here's what travelers have asked, with answers from The Ritz-Carlton, Kuala Lumpur staff and other travelers.
37 questions
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Questions? Get answers from The Ritz-Carlton, Kuala Lumpur staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“go for the 2 bedroom suite if you can.”
 of 5 bubbles jasethetravelagent, 2 days ago | Read review
“Insist on higher level room”
 of 5 bubbles genxyx, 3 days ago | Read review
“Love the view from higher floor!”
 of 5 bubbles Tauries328, 1 week ago | Read review
“Super location”
 of 5 bubbles daviesi2017, 2 weeks ago | Read review
“High floor”
 of 5 bubbles ogt123, 4 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question