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The Ritz-Carlton, Kuala Lumpur

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The Ritz-Carlton, Kuala Lumpur
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523 Reviews from our TripAdvisor Community

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Showing 450: English reviews
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Caersws, Powys, Wales
Reviewed yesterday NEW

Top hotel very conveniently situated for all of the sites and sounds. Very nice room with everything that you would expect from a top hotel. Breakfast was absolutely fantastic and an exceptional start to the day.

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Helpful?
Thank Dilys
Hong Kong, China
Reviewed 2 days ago NEWvia mobile

A few positive notes here to compliment a bunch of awesome and silent hard working souls in this Ritz CarltonKL . The management team is the youngest team which I have experienced in luxury hotels. They are not flawless, however it is still understandable that when comes with people, operational level would commit certain kinds of errors because human would...

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Thank Hilliehlw
Reviewed 2 days ago NEW

Stayed here for a night and only wish it could be longer! There was a welcome drink served at check in, and a host will bring you right to your room's doorstep. Some representatives then came knocking on my room door shortly, and offered to serve hot tea / coffee, and a brownie. Housekeeping also provided fruits and another round...

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Thank Michelle N
Singapre
Reviewed 3 days ago NEW

My experience stay this time is disappointing... I stayed in 3 rooms suite, the tap water are all hot and unadjustable making it so difficult to shower. The toilet drainage not working resulting flood and soaking wet floor. Kitchen utensils not fully equipped. No butler service, no personal touch this time...

Review collected in partnership with The Ritz-Carlton Hotel Company
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1Thank Marlianama
Germantown, United States
Reviewed 3 days ago NEWvia mobile

The absolute best place I ever stayed at. The very best staff. So friendly, helpful, and caring. Worth every cent. Room service was great, and the connections with hotels and shopping were second to none. A must stay for your time in Kuala Lumpur.

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1Thank michaelac282
London, United Kingdom
Reviewed 4 days ago NEWvia mobile

The moment I arrived at the RC KL I was welcomed as a Platinum card holder by Stefano. He could not have been more welcoming and personally showed me to my room which was spacious and tastefully decorated. I was disappointed to discover that Platinum card holders didn't get access to the Club lounge but I guess I should have...

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1Thank Smatty68
EricTea, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Smatty68, Thank you for sharing your experience at The Ritz-Carlton, Kuala Lumpur. We greatly appreciate your compliments, and I have made sure to share your kind words of encouragement with Nay Tun especially. However, I sincerely apologies that your platinum card holder couldn’t access to the Club Lounge and have taken duly note of your comments for the Library....

Singapore, Singapore
Reviewed 5 days ago NEW

From the minute you reach the property, the staffs were very attentive and always professional. They greeted and assisted us whenever we needed it. Check-in/out could have been improve slightly as it was quite slow and we had to wait most of the time. We received a complimentary upgrade from Deluxe Room to Executive Deluxe and we were awed by...

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1Thank FaredJhi
Sydney, Australia
Reviewed 5 days ago NEW

I decided to surprise my girlfriend with a staycation over last weekend since it was her birthday. Knowing that it had recently been renovated and that there was a weekend promotion (buffet breakfast in the Cobalt Room and 3 course dinner at The Library included in the rates), thought I'd give it a go. Upon booking confirmation, I called the...

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Thank Ultimos
Reviewed 6 days ago NEWvia mobile

Just stayed at this hotel recently and have mixed reviews. From moment of check in we had booked a deluxe room bed and were given a twin share room due to high occupancy. I had booked in December last year via amoma but apparently they didn't get notification until February. Ended up combining the 2 single beds together. Hotel check...

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3Thank Joey N
EricTea, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Joey N, Firstly, thank you for taking the time to write about your recent stay experience with us. We are truly sorry to hear that we did not meet your expectations on this occasion, in particularly for not being able to meet the king-bedded arrangement that your prefer. Rest assured that we have also shared your comments about the...

Reviewed 6 days ago NEWvia mobile

I have mixed feelings about this hotel. Location is perfect, very central, close to all the main shopping malls. The hotel itself is so so elegant, very beautiful decor and furnitures, gorgeous flowers everywhere, room is spacious and clean, bathroom is amazing. Great selections for buffet breakfast, only place I've been to with a juice bar, love all the selections...

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3Thank Thu T
EricTea, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Thu T, Thank you for taking the time to share about your recent stay experience with us. We are delighted to read that you found the location, décor, breakfast buffet spread at The Cobalt Room, and our guestrooms to your liking. Nevertheless, we would also like to sincerely apologize for the shortfalls you faced, in particularly, with regards to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Ensconced within this new and stylish 364-room all-butler hotel is a contemporary urban retreat with a legacy spanning 18 illustrious years. A landmark in the vibrant Golden Triangle of Malaysia's capital city, the hotel is recognized as one of the top five butler hotels in the world by The Independent. It continues its legacy of service excellence, uncompromising quality with access to a range of bespoke services crafted with our guests in mind. Set in the heart of Kuala Lumpur and steps away from the bustle, upscale boutiques and skyscrapers of the city's Golden Triangle, the hotel has long commanded an enviable address. The refreshed hotel is comprised of 364 elegant rooms and suites, restaurants, spa and public spaces. The Ritz-Carlton, Kuala Lumpur butlers are the very personification of service excellence and attention to detail for which the hotel is world-renowned. From unpacking and packing, shoe shine and car transfers,to organizing the perfect itinerary for shopping, dining, and entertainment, these highly trained butlers add an integral edge to an unforgettable stay. ... more   less 

Additional Information about The Ritz-Carlton, Kuala Lumpur

Address: The Ritz-Carlton Kuala Lumpur 168 Jalan Imbi, Kuala Lumpur 55100, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $139 - $377 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Ritz-Carlton, Kuala Lumpur 5*
Number of rooms: 365
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Also Known As:
The Ritz-Carlton, Kuala Lumpur Hotel Kuala Lumpur
Kuala Lumpur Ritz Carlton
Ritz Kuala Lumpur
Ritz-Carlton Kuala Lumpur
Hotel Style:
#7 Spa Hotel in Kuala Lumpur
#9 Romantic Hotel in Kuala Lumpur
#11 Luxury Hotel in Kuala Lumpur
#12 Business Hotel in Kuala Lumpur
#13 Family Hotel in Kuala Lumpur
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Questions & Answers

Here's what travelers have asked, with answers from The Ritz-Carlton, Kuala Lumpur staff and other travelers.
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Questions? Get answers from The Ritz-Carlton, Kuala Lumpur staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Our room was fantastic.”
 of 5 bubbles Dilys, yesterday | Read review
“High Floors.”
 of 5 bubbles roundandroundeworld, 1 week ago | Read review
“Suites are a great value”
 of 5 bubbles NYCBOS, 2 weeks ago | Read review
“go for the 2 bedroom suite if you can.”
 of 5 bubbles jasethetravelagent, 4 weeks ago | Read review
“Insist on higher level room”
 of 5 bubbles genxyx, 4 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question