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The Ritz-Carlton, Kuala Lumpur

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The Ritz-Carlton Kuala Lumpur 168 Jalan Imbi 168 Jalan Imbi, Kuala Lumpur 55100 Malaysia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (2253)
Room & Suite (519)
Dining (315)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Ritz-Carlton, Kuala Lumpur
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#39 of 690 hotels in Kuala Lumpur
Location
Cleanliness
Service
Value
Travelers' Choice
Set in the heart of Kuala Lumpur and steps away from the bustle, upscale boutiques and skyscrapers of the city’s Golden Triangle, The Ritz-Carlton, Kuala Lumpur has long commanded an enviable address. The all-butler hotel is comprised of 364 elegant rooms and suites; five distinctive restaurants including The Library, the hotel’s signature fine dining restaurant; an award-winning Spa Village that offers a collection of sophisticated therapies integrated with the healing practices of the region; two swimming pools and 20,860 square feet of luxury meeting and function space with unmatched options and flexibility. The hotel is located within a complex featuring Kuala Lumpur’s retail icon, The Starhill and is connected to Bintang Walk, offering easy access to the lively and vibrant shopping strip which boasts upscale brands, a myriad of restaurants and entertainment options.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Babysitting
Airport transportation
Paid private parking on-site
Wifi
Paid internet
Hot tub
Adult pool
Outdoor pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Wine / champagne
Poolside bar
Children Activities (Kid / Family Friendly)
Kids club
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Manicure
Massage
Salon
24-hour security
Baggage storage
Concierge
Executive lounge access
Non-smoking hotel
Butler service
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Room service
Minibar
Flatscreen TV
Bath / shower
Safe
Telephone
VIP room facilities
Wardrobe / closet
Refrigerator
Electric kettle
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Family
Languages Spoken
English, Chinese, Indonesian, Japanese and 1 more
Hotel links
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Location

Full view
100Great for walkers
Grade: 100 out of 100
372Restaurantswithin 0.3 miles
29Attractionswithin 0.3 miles
1853Reviews127Q+A100Room tips
Traveler rating
  • 1,326
  • 275
  • 138
  • 55
  • 59
Time of year
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Popular mentions
wanderwonder wrote a review Nov 15
4 contributions10 helpful votes
I dont know where to start because the first thing that this RC reminds me is the questuonable attitude of one of the staffs. Honestly, i feel hurt by the remark made by that person when explaining about the rules/sop during breakfast. He seemed rushed and impatient towards us. He told us that the paperbag on the table contains the disposable gloves and that paperbag is not to store any food for takeaway. Is it necessary to say that? Did we look like that was our first time having a breakfast in a so called big name hotel? If that was a joke then i would say that was such a dry bad joke i've ever heard in my life. I dont like the intonation used when ushering us to our table. Commanding in a bad way and not friendly. The choices of food were limited and bland, definitely not worth the skyhigh price. Though other staffs were okay, but the overall mood and ambience had been spoilt. Splurge your money outside for better food and service okay. As for the rooms, we got a suite n 2 different type of rooms. During the check in process,the person at the counter didnt tell us that the hotel got multiple wings for rooms. Let say u got to stay on level 7, after u arrived at the level, u might not be able find your room. Why? Because it's in different wing. It was so annoying. No clear direction where to go and which elevator to take. The overall cleanliness in the rooms were okay. The broken steam iron is provided, but please dont pour any water in it if you ever need to iron anything. The cleaning team should check the coffee machine as well. Please clean it thoroughly. The only plus point that helps RC to be rated as average is the location. If you like some lively places and want to do some window/ real shoppings in Pavilion, they are really walkable from RC. You can get there though connecting building ( the star hill) and after that walk a bit to cross the road. Like my sis said, though it's nothing like shibuya crossing, you still have to be careful especially if you are out with kids.
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Date of stay: November 2021Trip type: Traveled with family
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Response from Mahmoud Skaf, Other at The Ritz-Carlton, Kuala Lumpur
Responded 1 week ago
Good Afternoon Rozelotuz, Thank you for taking the time to provide your feedback during your most recent stay with us. Let me apologize for all the short comings you had to endure. We will raise your breakfast concerns with our Restaurant Manager to ensure this gets looked at and also reviewed. I will also be speaking with my team about providing proper direction to the correct lift. We understand that this may have left a sour feeling upon your departure, but we would like another opportunity to show you the real Ritz-Carlton Experience. I would ask that you reach out to me via email (jp.muller@ritzcarltonkl.com). We would like to be able to discuss a possible future stay with us. Hope to hear back from you again soon Kind Regards Jean-Pierre Muller Front Office Manager
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Zafira wrote a review Nov 1
Shah Alam, Malaysia19 contributions14 helpful votes
+1
We truly had a wonderful time at the Ritz Carlton, Kuala Lumpur. The warmth of the staff there really touched my heart as everyone was so attentive and welcoming. The moment I entered the lobby, two ladies spotted us and asked one of the gentlemen to help with our luggage. Got our welcome drink at check-in almost immediately. I didn't have to queue at all, checking in was a breeze at the Ritz as I have already checked in online on the Marriot Bonvoy App. The gentleman, I believe his name was Jackson, was really polite and professional when handling my booking. The hotel staff really went out of their way to help decorate room 1211 before our arrival. We were there to celebrate my friend's birthday. I feel that this is the best hotel I have stayed in KL to celebrate birthdays as they make the birthday girl feel extremely special and celebrated. We took the in-room dining package and did not regret it a single bit. The four-course dinner arrived on time and they did not disappoint. Kudos to the chef. The soup and pasta were really great and delicious. Just a suggestion, I think it would be better if they include iced water to complement the food in the future. As for the room, the comfortable mattress, pillows are sheets would get you falling asleep in no time. The A/C worked well and the room was spotlessly clean. The bathroom amenities (Asprey) are great for your hair and body, they smell nice too! During breakfast, as were walking at the buffet counter, the manager Mohd Arshad talked to us and discovered that it was my friend's birthday. As we were almost done with our breakfast, he and several other staff came to our table singing happy birthday carrying a birthday cake. To us, this is beyond hospitality, thank you for going the extra mile to make our stay, a memorable one. I couldn't stop talking about how incredible our stay was. Just one day after getting back from my staycation at the Ritz Carlton, I booked another stay at this hotel again in two days time, on Deepavali eve. Thank god for public holidays. Thank you for the wonderful service, just wished the parking fee of RM12 per day could be waived for in-house guests or at the very least, be absorbed in the room rate. See you soon!
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Date of stay: October 2021
Cleanliness
Service
Sleep Quality
Room Tip: Sip your afternoon tea at the Lobby Lounge while being serenaded by live music.
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Response from Mahmoud Skaf, Other at The Ritz-Carlton, Kuala Lumpur
Responded 3 weeks ago
Good Evening Zaff88, Thank you for taking the time to leave your feedback and we delighted that your stay was pleasant. We cannot wait to see you return with us again. Stay safe during these uncertain times. Kind Regards Jean-Pierre Muller Front Office Manager
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Carrie wrote a review Oct 2021
4 contributions6 helpful votes
Our breakfast experience was made exceptionally pleasant by one of the managers, En Mohd Arshad (hope i get the spelling of his name right). He was absolutely polite, cheerful , friendly and not to mention attentive to our needs. Also credit must be given to the delicious food spread. Its been a long time since we were able to have a buffet (due to the pandemic) and i must say it was a really enjoyable experience today. Kudos to all the staff at the Ritz. Great job and keep u the good work.
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Date of stay: October 2021Trip type: Traveled with family
1 Helpful vote
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Response from Mahmoud Skaf, Other at The Ritz-Carlton, Kuala Lumpur
Responded Oct 20, 2021
Good Afternoon Dear Carrieyeo74, Thank you very much for taking the time to provide your feedback and we are happy to hear that you enjoyed your time with us. Stay safe and hope to have you back with us again shortly. Sincerely, Jean-Pierre Muller Front Office Manager Ritz-Carlton
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HaiPeng wrote a review Sep 2021
Kuantan, Malaysia1 contribution1 helpful vote
As always, rooms and service are of exceptional standard. Rooms are always shipshape and Bristol fashion. Service accorded by members of the staff is nothing short of excellence. A very special mention to Ms Ashley for getting my lost item found, En Ismadi for placing it on this return trip and Ms Angie Ng for getting my room prepared to the finest details that I requested for. Not forgetting the rest of the team members for pampering us during our stay. A big thank you to all of you.
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Date of stay: September 2021Trip type: Traveled as a couple
1 Helpful vote
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Response from Mahmoud Skaf, Other at The Ritz-Carlton, Kuala Lumpur
Responded Oct 5, 2021
Good Afternoon HaiPeng, Thank you for taking the time to respond and letting us know about your stay. We are delighted that that you have enjoyed your stay with us and do hope that you will be able to return again soon. Sincerely, Ritz-Carlton KL
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Wim J wrote a review May 2021
Antwerp, Belgium16 contributions31 helpful votes
The hotel is really close to restaurants and shops. Due to a small technical issue, I was offered to change rooms. The staff was really helpful to make sure everything was comfortable for me. Thank you very much for the nice stay.
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Date of stay: May 2021
Value
Cleanliness
Service
Trip type: Traveled on business
2 Helpful votes
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PRICE RANGE
$115 - $163 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the ritz-carlton, kuala lumpur hotel kuala lumpur, kuala lumpur ritz carlton, ritz kuala lumpur, ritz-carlton kuala lumpur
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
365
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Frequently Asked Questions about The Ritz-Carlton, Kuala Lumpur
Which popular attractions are close to The Ritz-Carlton, Kuala Lumpur?
Nearby attractions include Museum of Illusions (0.2 miles), Pavilion KL (0.2 miles), and Flight Experience Kuala Lumpur (0.2 miles).
What are some of the property amenities at The Ritz-Carlton, Kuala Lumpur?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The Ritz-Carlton, Kuala Lumpur?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Ritz-Carlton, Kuala Lumpur?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Ritz-Carlton, Kuala Lumpur?
Yes, paid private parking on-site, secured parking, and valet parking are available to guests.
What are some restaurants close to The Ritz-Carlton, Kuala Lumpur?
Conveniently located restaurants include el iberico, Horizon Grill, and Quivo Pavilion.
Are there opportunities to exercise at The Ritz-Carlton, Kuala Lumpur?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does The Ritz-Carlton, Kuala Lumpur have airport transportation?
Yes, The Ritz-Carlton, Kuala Lumpur offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Ritz-Carlton, Kuala Lumpur?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ritz-Carlton, Kuala Lumpur offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Ritz-Carlton, Kuala Lumpur?
The staff speaks multiple languages, including English, Chinese, Japanese, Indonesian, and Malay.