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The Ritz-Carlton, Kuala Lumpur

Travelers' Choice award winner
4.5 of 5 stars 243 Reviews
#5 of 323 Hotels in Kuala Lumpur
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The Ritz-Carlton Kuala Lumpur 168 Jalan Imbi, Kuala Lumpur 55100, Malaysia
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The Ritz-Carlton, Kuala Lumpur
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243 Reviews from our TripAdvisor Community

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Showing 209: English reviews
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Excellent Stay”
5 of 5 stars Reviewed 2 days ago NEW

I stayed one night and the experience was truly 5 star. The property seems to have been renovated recently and the rooms/furniture were top class. The staff looked liked they enjoyed working there and would go out of the way to please. The hotel lacks a business center but the staff arranged for me to work at the adjacent Ritz... More 

Helpful?
1 Thank Mohan Raj G
Stockholm, Sweden
Level Contributor
4 reviews
3 hotel reviews
“Honeymoon staying 1 night travelling further”
4 of 5 stars Reviewed 5 days ago NEW via mobile

We had a great stay where the staff paid attention to our honeymoon with gifts. As we were jet lagged we spent most day outside sleeping in the impressive pool area. Nice view on 19th floor and amazing bathroom and "rain forest" shower.

Helpful?
Thank Malin_Sofia
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Malin_Sofia, Thank you for taking the time to share your review with us and congratulations to you both! Despite the short amount of time you spent with us for your layover, I am delighted to read that you were well taken care of by our team and that you enjoyed your stay. In the meantime, I certainly hope that... More 

Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Truly 5 Star”
5 of 5 stars Reviewed 5 days ago NEW

Our experience at The Ritz Carlton was excellent - we were booked for 2 nights and were upgraded to The Club Floor because we used the American Express Platinum card which entitles one to a room upgrade - the location is bang on Bukit Bintang the busiest and most happening area with The Pavilion Mall , Farhenhiet , and high... More 

Helpful?
1 Thank Poonam L
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Poonam L, Thank you for taking the time to share your wonderful review with us. I am truly delighted to read that you thoroughly enjoyed your stay with us in Kuala Lumpur. I am also glad that our rooms, location, and the afternoon tea at The Lobby Lounge met your expectations. I cannot agree with you more that our... More 

A TripAdvisor Member
“Great stay ”
5 of 5 stars Reviewed 6 days ago NEW via mobile

We booked the three bedroom apartment. Good service and very friendly staff. The apartment comes with a full kitchen and spacious bedrooms. Spacious living room area, massive television in the living room. TVs in all bedrooms and all en suite. 2 mins walk from pavilion mall.

Helpful?
2 Thank A TripAdvisor Member
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear valued guest, Thank you for sharing your positive review of our hotel with the Travel Community of TripAdvisor! I am pleased to hear that you enjoyed your stay with us and found the rooms and services rendered to your liking. We certainly look forward to another opportunity to welcome you back at the hotel soon. Warm Regards, Mahmoud Skaf... More 

melourne
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Luxury”
5 of 5 stars Reviewed 1 week ago NEW via mobile

Great hotel in a perfect location! I was staying on my own, they kindly let me check in early and enjoy breakfast both days since I was dining alone. Concierge were helpful. I can't wait to return! I am so glad I chose this hotel, I couldn't decide between here and mandarin, but definitely made the right choice. Spacious room,... More 

Helpful?
1 Thank casscass343
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear casscass343, Thank you for taking the time to share your feedback with us and I am most pleased to hear that you had a great experience with us! It is a delight to read that you found our location, room, and services rendered to your liking. I have shared your kind words with the team and we are truly... More 

Level Contributor
69 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Splendid luxury hotel and brunch!”
5 of 5 stars Reviewed 1 week ago

Fabulous! Stayed 3D2N and had their Sunday brunch too. A month earlier, I requested for a high floor, and mentioned that mum's birthday would fall on one of those days. Lo behold, when we upon checked in, they upgraded our deluxe room to a one bedroom suite, and on a high floor too!! They even remembered my mum's birthday, so... More 

Helpful?
2 Thank Eric L
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Eric L, Thank you for your positive and detailed review of our hotel and happy belated birthday to your mother! I am beyond delighted to read about the wonderful experience you received and we are glad to have been a part of such a special celebration for you and your family. I am also pleased that you thoroughly enjoyed... More 

Manalapan, New Jersey
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Not on par with other Ritzes....”
3 of 5 stars Reviewed 1 week ago

We stayed at the Ritz Carlton in KL over my wife's birthday weekend and were quite sadly disappointed by the overall quality of the experience, particularly considering previous experiences at the Ritz around the world. The Ritz in KL has a lot of catching up to do to be at the same level of others around the world, including the... More 

Helpful?
Thank SNAIR46767
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear SNAIR46767, Thank you for taking the time to share your detailed feedback with us and I am deeply sorry for the poor experience you and your family received. Please know that I have reviewed your feedback in depth with the departmental leaders concerned for immediate improvement and for us to look into our areas as we continuously learn and... More 

east sussex
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Hi tea experience .”
5 of 5 stars Reviewed 1 week ago

My family and I had a wonderful Hi Tea treat at the hotel,we were met by some friendly staff as well as a member of the management team. We had an array of delicious cakes,sandwiches and not forgetting scones and cream. There were 40 different blends of teas to choose from and the one I picked was superb. If anyone... More 

Helpful?
Thank colin j
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear colin j, Thank you for taking the time to share your Afternoon Tea experience with the Travel Community of TripAdvisor. I am truly delighted to read that you and your family were well taken care of by our Ladies and Gentlemen and that you enjoyed our carefully crafted Afternoon Tea set. Perhaps on your next visit you can try... More 

Level Contributor
48 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“An outstanding luxury hotel”
5 of 5 stars Reviewed 1 week ago via mobile

This review covers both of JW Marriot and Ritz-Carlton KL. I initially booked with JW Marriot and end up with staying in Ritz-Carlton. I booked for 5 nights with JW Marriot for two connecting rooms and during the check in I was advised of the partial renovation that JW marriot has and I as offered an upgrade to the adjucent... More 

Helpful?
1 Thank Luai808
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear Luai808, Thank you for taking the time to share your feedback with us here. I am truly delighted to hear that you had thoroughly enjoyed your recent stay at The Ritz-Carlton, Kuala Lumpur especially in terms of the services rendered and the breakfast spread at The Cobalt Room. I am also glad that you took the opportunity to enjoy... More 

Charlotte, North Carolina, United States
Level Contributor
19 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Amazing”
5 of 5 stars Reviewed 1 week ago

This hotel is pure luxury. It is absolutely gorgeous and so up to date on the furnishings. The services is phenomenal, almost too much at the club lounge. We thoroughly enjoyed Sunday Brunch, and though it is expensive, I would highly recommend it as a treat. The cheese is to die for, they had fresh blueberries, and the biggest, sweetest... More 

Helpful?
2 Thank AlexandraPanda
MSkaf, General Manager at The Ritz-Carlton, Kuala Lumpur, responded to this review

Dear AlexandraPanda, Thank you for taking the time to share your lovely review of our hotel. I am truly grateful for your kind compliments about our hotel and the services rendered, especially from our Ladies and Gentlemen at The Club Lounge! It is equally delightful to read that you and your partner thoroughly enjoyed the Sunday Roast at The Library;... More 

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    Amenities

    Highlights
    • Free High Speed Internet ( WiFi )
    • Room Service
    • Pool
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Bar/Lounge
    • Spa
    About the property
    • Wheelchair access
    • Non-Smoking Hotel
    Things to do
    • Pool
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Bar/Lounge
    • Spa
    • Hot Tub
    Room types
    • Suites
    • Non-Smoking Rooms
    • Family Rooms
    In your room
    • Air Conditioning
    • Minibar
    Internet
    • Free Internet
    • Free High Speed Internet ( WiFi )
    • Paid Wifi
    • Paid Internet
    Services
    • Room Service
    • Business Center with Internet Access
    • Children Activities (Kid / Family Friendly)
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Laundry Service
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    Official Description (provided by the hotel)
    The luxurious Ritz-Carlton, Kuala Lumpur features full butler service for all 365 guest rooms and suites. Named "Best Business Hotel" in Malaysia by Business Asia and CNBC, "Best Business Hotel in Kuala Lumpur" by Travel + Leisure, and ranked among the best in the world by Conde Nast Traveler’s Gold List, the hotel re-defines Malaysian 5-star hospitality. Services and facilities include Li Yen, an award-winning Cantonese restaurant, The Lobby Lounge serving international and local favorites, Carlton Gourmet, serving fresh deli specialties, and Cesar's, a luxe-elegant breakfast retreat. With an award-winning tropical "Spa Village" and 24-hour fitness centre, a 30,000 square foot, 3-level wifi-enabled conference center, and a full-service business centre, all connected to the exclusive Starhill Gallery, The Ritz-Carlton Kuala Lumpur is the ideal destination for both business and leisure travelers. ... more   less 

    Additional Information about The Ritz-Carlton, Kuala Lumpur

    Address: The Ritz-Carlton Kuala Lumpur 168 Jalan Imbi, Kuala Lumpur 55100, Malaysia
    Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
    Price Range: $160 - $227 (Based on Average Rates for a Standard Room)
    Hotel Class:5 star — The Ritz-Carlton, Kuala Lumpur 5*
    Number of rooms: 365
    Reservation Options:
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    Also Known As:
    The Ritz-Carlton, Kuala Lumpur Hotel Kuala Lumpur
    Kuala Lumpur Ritz Carlton
    Ritz Kuala Lumpur
    Ritz-Carlton Kuala Lumpur
    Hotel Style:
    #4 Spa Hotel in Kuala Lumpur
    #5 Luxury Hotel in Kuala Lumpur
    #9 Romantic Hotel in Kuala Lumpur
    #12 Business Hotel in Kuala Lumpur
    #13 Family Hotel in Kuala Lumpur
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    Questions & Answers

    Here's what travelers have asked, with answers from The Ritz-Carlton, Kuala Lumpur staff and other travelers.
    28 questions
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    Questions? Get answers from The Ritz-Carlton, Kuala Lumpur staff and past guests.
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    Typical questions asked:
    • Can tickets for local attractions be purchased at the front desk?
    • Do you have to pay extra for a mini-fridge?
    • At what time does the pool open each day?

    See which rooms travelers prefer

    “Higher floors and corner rooms are quieter”
    of 5 stars , 5 days ago | Read review
    “We typically get the suites so am not sure what the other room types are like...”
    of 5 stars SNAIR46767, 1 week ago | Read review
    “Corner rooms are a bit more spacious and have larger bathrooms!”
    of 5 stars KristinL548, 1 week ago | Read review
    “Ask for an upgrade on arrival and if you are lucky you will get one.”
    of 5 stars saidat2014, 4 weeks ago | Read review
    “face away from the main road & construction site”
    of 5 stars JimmyNg168, 4 weeks ago | Read review
    5 of 5
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