THE RITZ-CARLTON, KUALA LUMPUR $123 ($̶1̶7̶4̶) - Updated 2019 Prices & Hotel Reviews - Malaysia

4.5

Excellent

1,424 reviews

Location

Cleanliness

Service

Value

Travelers' Choice 2018 Winner

Certificate of Excellence

Ensconced within this new and stylish 364-room all-butler hotel is a contemporary urban retreat with a legacy spanning 18 illustrious years. A landmark in the vibrant Golden Triangle of Malaysia’s capital city, the hotel is recognized as one of the top five butler hotels in the world by The Independent. It continues its legacy of service excellence, uncompromising quality with access to a range of bespoke services crafted with our guests in mind. Set in the heart of Kuala Lumpur and steps away from the bustle, upscale boutiques and skyscrapers of the city’s Golden Triangle, the hotel has long commanded an enviable address. The refreshed hotel is comprised of 364 elegant rooms and suites, restaurants, spa and public spaces. The Ritz-Carlton, Kuala Lumpur butlers are the very personification of service excellence and attention to detail for which the hotel is world-renowned. From unpacking and packing, shoe shine and car transfers,to organizing the perfect itinerary for shopping, dining, and entertainment, these highly trained butlers add an integral edge to an unforgettable stay.

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Property amenities

Pool

Restaurant

Fitness Center with Gym / Workout Room

Spa

Free High Speed Internet (WiFi)

Room Service

Bar/Lounge

Adult pool

Airport Transportation

Banquet Room

Breakfast Available

Business Center with Internet Access

Children Activities (Kid / Family Friendly)

Concierge

Conference Facilities

Dry Cleaning

Hot Tub

Laundry Service

Meeting Rooms

Multilingual Staff

Non-Smoking Hotel

Outdoor pool

Paid Internet

Public Wifi

Sauna

Wheelchair access

Room features

Accessible rooms

Air Conditioning

Family Rooms

Minibar

Non-Smoking Rooms

Refrigerator in room

Smoking rooms available

Suites

Good to know

HOTEL STYLE

Classic

Family

HOTEL CLASS

Hotel links

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Contact

The Ritz-Carlton Kuala Lumpur 168 Jalan Imbi, Kuala Lumpur 55100 Malaysia

011 60 3-2142 8000

Getting there

Sultan Abdul Aziz Shah Airport11 mi

Kuala Lumpur Intl Airport28 mi

Bukit Bintang6 min

Raja Chulan9 min

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Nearby restaurants

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Nearby attractions

Museum of Illusions

5 minChildren's Museums

Flight Experience Kuala Lumpur

5 minGame & Entertainment Centres

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1,424Reviews

1,570Photos

106Q+A

100Room tips

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Popular mentions

Welcome to the Ritz.

I have stayed at the ritz twice in a year and wow their service just gets better and better. I love everything about this hotel. From the service to the food to the look. Everything is just top class! Tbh nothing tops the ritz. If you ever consider on going to KL, the Ritz is…

Date of stay: January 2019

Impeccable hotel with excellent facilities and very professional staff

I used to work for the Four Seasons as a Director, so I am familiar with the highest levels of service. I also have traveled extensively and stayed at multiple luxury hotels. Having said that, Ritz Carlton KL made a great impression on me. It delivers luxury, excellent service…

Date of stay: January 2019

Response from TheRitzCarltonKL, General Manager at The Ritz-Carlton, Kuala Lumpur

Responded 4 days ago

Dear Rosa B, Thank you for such a wonderfully written feedback, we truly appreciate it! The fact that you mention your stay with The Ritz-Carlton, Kuala Lumpur made a memorable impression means a lot to us. We love knowing that the service provided exceeded your expectation, while the location and dining experience were to your liking. I will be sure to pass on your gratitude and kind words to both Jesse, our Resident Manager, and Mr. Skaf, our Area General Manager. Hopefully I will have the chance to meet you personally, next time. We truly look forward to your next stay with us. Sincerely, Eric Tea General Manager

+7

Ritzy!

The Ritz Carlton KL is stylishly appointed hotel, in keeeping with the Ritz Carlton luxury brand. Fresh flowers, rich furnishings and attentive guest services will be hallmarks of your stay. Executive club access was a highlight for me. Offerings included breakfast, light…

Date of stay: January 2019

Response from TheRitzCarltonKL, General Manager at The Ritz-Carlton, Kuala Lumpur

Responded 4 days ago

Dear 291lukem, I am absolutely delighted to read your comments, and thank you for the wonderful compliments! We aim to deliver a true Ritz-Carlton experience to all of our guests, and i am glad that this goal is successfully translated into the decor, products as well as the service delivered by our Ladies and Gentlemen. I am sure that Paloma, our Club Lounge Manager will be happy to know of the special recognition. We hope to welcome you to the hotel again soon, for another Ritzy experience! Sincerely, Eric Tea General Manager

New Year’s Day stay

The Ritz is the best bang for the buck you can get in Kuala Lumpur as far as I am concerned. We did only stay one night as we were catching a flight the next morning, but we will only stay here from now on when we stop back in KL. Centrally locates and just minutes walk to the…

Date of stay: January 2019

Response from EricTea, General Manager at The Ritz-Carlton, Kuala Lumpur

Responded 1 week ago

Dear 4geordie, Thank you staying with us to celebrate the new year, and for your positive review of the stay. We look forward to having you back with us, for a longer stay, next time. Sincerely, Eric Tea General Manager

Opted to stay @ Ritz KL as I was little bored of staying at JW KL. Definitely a great hotel and staff. People with questions on JW or Ritz in KL? I say Ritz (may be few additional dollars). Bigger rooms. Breakfast spread I prefer JW over Ritz but quality of food and service…

Date of stay: January 2019

Response from EricTea, General Manager at The Ritz-Carlton, Kuala Lumpur

Responded 1 week ago

Dear M3033LNrahulr, Thank you for choosing to stay with us, and for your detailed feedback of your recent stay. While I am delighted to know that the service impressed you, I am concerned to note on the comment about your breakfast experience as well as the comment on the absence of butler. Pease know that these incidents will be looked into closely, as this is not the standard of Ritz-Carlton that we are known for, and to avoid future recurrence. Once again, we appreciate the feedback, and we hope to see you again soon for a more seamless stay. Sincerely, Eric Tea General Manager

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Photo provided by managementThe Ritz-Carlton, Kuala Lumpur

The Private Room

Photo provided by managementThe Ritz-Carlton, Kuala Lumpur

The Cobalt Room

Photo provided by managementThe Ritz-Carlton, Kuala Lumpur

Deluxe Room

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Hello, Could I please ask as to how much Club lounge access would be for a family of 4 (2 adults and 2 children) staying with you in a 2 bedroom suite? Many thanks and kind regards

Sorry you would need to contact the hotel

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I wanted to inquire about all the perks of getting club lounge access. I emailed for the information but never got a reply.

Dear rabia o, Thank you for reaching out to us, and we are truly sorry for the inconvenience caused. For your kind information, we have dropped you a private message with a contactable email address, for us to assist you further. We look forward to hearing from you.

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How do we book transportation from the Airport to your hotel? We are in the US

Dear doctorMCR, Thank you for your inquiry. For your kind information, we have a few option in terms of hotel transportation type and rates. We have also sent you a private message, with an email address. Our friendly team of Ladies and Gentlemen will be able to assist you further. We look forward to hearing from you.

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If we book an award reservation on points, is there a possibility to purchase up into the club level?

Not sure as the hotel is quite busy now. But worth a try they are quite nice there

Hi. I plan to book a room for 8 people for a birthday celebration on 8 November 2018 (1 night stay). Would like to know any suggestion on the type of room (and rate) and are there any birthday packages such as decoration or any arrangement (chargeable?). Thank You.

Ritz Carlton has suites. Just check with them regarding 8 people. I've seen birthday celebrations with full services and band playing at their 2nd floor which is really very nice. I highly recommend this hotel plus excellent location at Bukit Bintang.

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