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The Ritz-Carlton, Kuala Lumpur

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The Ritz-Carlton Kuala Lumpur 168 Jalan Imbi 168 Jalan Imbi, Kuala Lumpur 55100 Malaysia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (2219)
Room & Suite (480)
Dining (298)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Ritz-Carlton, Kuala Lumpur
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#29 of 636 hotels in Kuala Lumpur
Location
Cleanliness
Service
Value
Travelers' Choice
Set in the heart of Kuala Lumpur and steps away from the bustle, upscale boutiques and skyscrapers of the city’s Golden Triangle, The Ritz-Carlton, Kuala Lumpur has long commanded an enviable address. The all-butler hotel is comprised of 364 elegant rooms and suites; five distinctive restaurants including The Library, the hotel’s signature fine dining restaurant; an award-winning Spa Village that offers a collection of sophisticated therapies integrated with the healing practices of the region; two swimming pools and 20,860 square feet of luxury meeting and function space with unmatched options and flexibility. The hotel is located within a complex featuring Kuala Lumpur’s retail icon, The Starhill and is connected to Bintang Walk, offering easy access to the lively and vibrant shopping strip which boasts upscale brands, a myriad of restaurants and entertainment options.
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Room & Suite (480)480
Full view
Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Babysitting
Airport transportation
Paid private parking on-site
Wifi
Paid internet
Hot tub
Adult pool
Outdoor pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Wine / champagne
Poolside bar
Children Activities (Kid / Family Friendly)
Kids club
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Manicure
Massage
Salon
24-hour security
Baggage storage
Concierge
Executive lounge access
Non-smoking hotel
Butler service
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Room service
Minibar
Flatscreen TV
Bath / shower
Safe
Telephone
VIP room facilities
Wardrobe / closet
Refrigerator
Electric kettle
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Family
Languages Spoken
English, Chinese, Indonesian, Japanese and 1 more
Hotel links
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Location

Full view
100Great for walkers
Grade: 100 out of 100
369Restaurantswithin 0.3 miles
29Attractionswithin 0.3 miles
1,830Reviews126Q+A100Room tips
Traveler rating
  • 1,319
  • 271
  • 131
  • 54
  • 55
Time of year
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Popular mentions
Fairuz wrote a review Feb 2021
Kajang, Malaysia70 contributions2 helpful votes
+1
We stayed at the Ritz KL in end Jan 2021 & had the Executive Deluxe room. The room is not as spacious but not that small either. However I loved the bathroom - it was huge & beautifully decorated. It also comes with full set of amenities, including the lux Asprey toiletries. However, the noise insulation in the room is not that great. I can hear the nearby construction & traffic noise during the day, but at night when its fairly quieter, it wasnt so bad. In my opinion, the bed could be better - its a little too hard & too "flat" to my liking. Due to the quarantine, all breakfasts were served in the room. The quality & portion of the breakfast was great & I was really happy about it, although I wished that we had the opportunity to have a buffet breakfast. However, at 20% occupancy which i was told by the butler, we had to wait about an hour for the breakfast to be delivered. We were not too lucky I guess, because despite being a non smoking premise, some guests decided to smoke in their room & the cigarette smell was so strong along the corridor & it even got into our room. I had to call the butler & they came with some room fragrance spray to help. Perhaps the consolation from it all is the excellent service & friendliness from their staff member. Once i was at the lobby and somehow the string of my face mask gave off. A staff member at the reception immediately went inside & got me a new mask. I forgot to ask her name, but i thought that was an excellent level of service & i'm happy to have experienced it. All in all, the Ritz is a good hotel with good food and even better services. But if asked would I stay there again, may have to think twice.
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Date of stay: January 2021Trip type: Traveled with friends
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Response from Mahmoud Skaf, Other at The Ritz-Carlton, Kuala Lumpur
Responded 5 days ago
Dear Fairuz77, Thank you for taking the time to write about your recent stay experience with us. It is disheartening to hear that we have failed to live up to your expectations this time around as our guest’s satisfaction is of utmost importance to us and we are truly sorry that your recent stay with us was not as memorable as it should have been. Please rest assured that your comments will be reviewed with the team with immediate plan of improvement. We are grateful, nevertheless, on your kind compliments in regards to the bathroom decor and amenities, breakfast portion size and food quality, and last but not least the service rendered by our Ladies and Gentleman of The Ritz-Carlton, Kuala Lumpur. Once again, thank you for the constructive feedback and we do hope to have another opportunity in serving you better on your future visits to Kuala Lumpur. Warmest regards, Florin Marius Sarac Assistant Manager, Guest Liaison
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pablo A wrote a review Feb 2021
Luxembourg City, Luxembourg207 contributions40 helpful votes
During the COVID, despite having all facilities of the hotel closed, I am enjoying my stay at the hotel due to three reasons. The rooms is very elegant, spacious and quiet. The staff are doing their outmost to help customers. There is virtually no noise from the street at the room I am staying, no guest shouting in the corridors, and house keeping are very respectful of the do not disturb sign. I can really recommend this hotel here in kuala .
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Date of stay: February 2021Trip type: Traveled on business
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Vicki W wrote a review Jan 2021
Hamilton, New Zealand74 contributions17 helpful votes
Ok we have stayed in literally hundreds of hotels around the world and this hotel rates up near if not at the top. The decor is beautiful and well kept very classy without being ostentatious. I think it is the service of the staff that puts this hotel right up there. They are all caring, genuinely friendly and can not do enough for guests. They are amazing. I can not rave enough about them. Thank you so much. We got a free upgrade to the executive king suite and it is beautiful. They had a lovely little surprise on the bed to commemorate our anniversary,  which was a lovely touch. The ability to have a butler is pretty cool. We didn't need him but loved that we could if we needed too. Thanks Ritz Calton you are amazing, and we have no qualms about fully recommending you to, not just friends and families but anyone who will listen. The rates you pay here are cheap compared to what you get. If you are looking for a lovely hotel to stay in look no further than the Ritz Carlton.
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Date of stay: January 2021Trip type: Traveled as a couple
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Gilesheaton wrote a review Dec 2020
Paris, France94 contributions25 helpful votes
Bit disappointed if I'm honest. Check in was fine but took a while even though I was the only one there. The room (deluxe king) was clean, comfortable and fairly quiet (9th floor). Big TV, coffee maker and the usual in the room. However, the pool was closed and although you can sit by it they won't serve food or drink or there citing Covid19 SOPs, there's no bar open in the hotel to sit and chill either. To be fair I tried the Westin around the corner and they too had closed bars and restos. The only choice really is to hit the tourist mecca of Changkat Bukit Bintang, which isn't really walking distance. The hotel is very close to the main shopping area though (Pavilion Mall) but since I suffer from an anxiety disorder walking long distances in a city isn't for me. The breakfast and daytime menus are very limited and the Malaysian option (Nasi Lemak) which I had was average and at 60RM pretty expensive for what I got. You expect expensive at the Ritz-Carlton but you also expect higher quality. The staff are the crown jewel though. Service is very good, and they are very helpful. Overall it felt a bit "meh". I'll try another place like Four Seasons or W Hotel next time - I know they have bars and restaurants that are open.
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Date of stay: December 2020Trip type: Traveled solo
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Response from Mahmoud Skaf, Other at The Ritz-Carlton, Kuala Lumpur
Responded Dec 12, 2020
Dear Gilesheaton, It is disheartening to hear that we have failed to live up to your expectations this time around, and trust that your disappointment is not what we aim for. Your feedback is essential as we strive for spectacular service experiences in every guest encounter. Rest assured that your comments will be reviewed with the team with an immediate plan of improvement. Moreover, additional guidance and training will be given to the Ladies & Gentlemen involved to better serve our guests in the future. We are grateful, nevertheless, for your kind compliments in regards to the room cleanliness, room amenities and lastly but not least the service rendered by our Ladies and Gentleman. Once again, thank you for the constructive feedback and we do hope to have another opportunity in serving you better on your future visits to Kuala Lumpur. Warmest regards, Florin Marius Sarac Assistant Manager, Guest Liaison
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Edy Ibrahim wrote a review Dec 2020
Kuala Lumpur, Malaysia47 contributions2 helpful votes
+1
1. I got upgraded to The Ritz-Carlton due to the temporary closure of JW Marriott, then, during check-in, I got upgraded again to the Executive Room. 2. The room is superbly clean and comfortable. Spacious with a big TV to accommodate the distance where the bed is located across the room. 3. TV channels are aplenty, which is a pleasant surprise. Choices of channels cater well to viewers from all around the world. However, interestingly, there were no Korean channels. 4. The remote control battery for the TV was flat. I called the Butler (could not catch his name) and it was swiftly replaced. 5. The Butler was very polite and well-mannered. He demoed on how to use the coffee capsule machine, as well as other perks as a guest at the hotel. He even came back with a plate of brownies as a gesture of goodwill. 6. I called the Butler again later at night to request for some coffee. The beverages were sent within 5 minutes, made fresh. 7. The bathroom was fully-stocked, brightly-lit and immaculate. The towels and bathrobes were plush and very exquisite to the touch. 8. I had to reserve a table for breakfast at The Library. I had to choose from a set menu given by the wait team; I chose Nasi Lemak, whereas my company chose the Noodles of the Day (Mi Goreng Mamak). Both foods were excellent, with full service rendered including cut fruits, toast & pastries and juices. 9. Check-in and out was swift. The lobby was clean and spacious. I requested for a late check-out and was granted an hour extra from the official check-out time. The invoice was emailed to me immediately after I settled the bill. 10. If I were hard-pressed to find a fault, it’s the emergency torchlight holder that was missing one of its forks. When I took the torchlight out, I had many difficulties in putting it back. 11. All in all, it was a memorable experience staying at The Ritz-Carlton. A perfect location to destress, and this was not even trying the bar and pool due to CMCO. I look forward to staying at the property soon, God’s willing.
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Date of stay: November 2020
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Room Tip: ask for high floor to get the view of Pavilion
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PRICE RANGE
$115 - $163 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the ritz-carlton, kuala lumpur hotel kuala lumpur, kuala lumpur ritz carlton, ritz kuala lumpur, ritz-carlton kuala lumpur
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
365
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Frequently Asked Questions about The Ritz-Carlton, Kuala Lumpur
Which popular attractions are close to The Ritz-Carlton, Kuala Lumpur?
Nearby attractions include Museum of Illusions (0.2 miles), Pavilion KL (0.2 miles), and Flight Experience Kuala Lumpur (0.2 miles).
What are some of the property amenities at The Ritz-Carlton, Kuala Lumpur?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The Ritz-Carlton, Kuala Lumpur?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Ritz-Carlton, Kuala Lumpur?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Ritz-Carlton, Kuala Lumpur?
Yes, paid private parking on-site, secured parking, and valet parking are available to guests.
What are some restaurants close to The Ritz-Carlton, Kuala Lumpur?
Conveniently located restaurants include Quivo Pavilion, Horizon Grill, and Prego.
Are there opportunities to exercise at The Ritz-Carlton, Kuala Lumpur?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does The Ritz-Carlton, Kuala Lumpur have an airport shuttle?
Yes, The Ritz-Carlton, Kuala Lumpur offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Ritz-Carlton, Kuala Lumpur?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ritz-Carlton, Kuala Lumpur offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Ritz-Carlton, Kuala Lumpur?
The staff speaks multiple languages, including English, Chinese, Japanese, Indonesian, and Malay.