The Ritz-Carlton Kuala Lumpur 168 Jalan Imbi 168 Jalan Imbi, Kuala Lumpur 55100 Malaysia
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About
#42 of 758 hotels in Kuala Lumpur
Location
4.8
Cleanliness
4.6
Service
4.5
Value
4.5
Set in the heart of Kuala Lumpur and steps away from the bustle, upscale boutiques and skyscrapers of the city’s Golden Triangle, The Ritz-Carlton, Kuala Lumpur has long commanded an enviable address. The all-butler hotel is comprised of 364 elegant rooms and suites; five distinctive restaurants including The Library, the hotel’s signature fine dining restaurant; an award-winning Spa Village that offers a collection of sophisticated therapies integrated with the healing practices of the region; two swimming pools and 20,860 square feet of luxury meeting and function space with unmatched options and flexibility. The hotel is located within a complex featuring Kuala Lumpur’s retail icon, The Starhill and is connected to Bintang Walk, offering easy access to the lively and vibrant shopping strip which boasts upscale brands, a myriad of restaurants and entertainment options.
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Babysitting
Airport transportation
Paid private parking on-site
Wifi
Hot tub
Adult pool
Outdoor pool
Shallow end in pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Poolside bar
Children Activities (Kid / Family Friendly)
Kids club
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Couples massage
Facial treatments
Foot bath
Foot massage
Full body massage
Manicure
Massage
Salon
24-hour security
Baggage storage
Concierge
Executive lounge access
Non-smoking hotel
Outdoor furniture
Sun deck
Sun loungers / beach chairs
Butler service
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Room service
Minibar
Flatscreen TV
Walk-in shower
Safe
Separate living room
Telephone
VIP room facilities
Wardrobe / closet
Clothes rack
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Electric kettle
Bath / shower
Hair dryer
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Room types
City view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Classic
Luxury
Languages Spoken
English, Chinese, Indonesian, Japanese and 1 more
Location
Full view
100Great for walkers
Grade: 100 out of 100
373Restaurantswithin 0.3 miles
31Attractionswithin 0.3 miles
Contact
The Ritz-Carlton Kuala Lumpur 168 Jalan Imbi 168 Jalan Imbi, Kuala Lumpur 55100 Malaysia
Getting there
Bukit BintangKuala Lumpur Rapid KL6 min
Raja ChulanKuala Lumpur Rapid KL9 min
Rental CarsSee rental cars from $23/day
1924Reviews129Q+A100Room tips
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Its been 3 months since I have moved out of the Ritz after 17 years here and I am still suffering from withdrawal syndrome. My husband and I felt like we now have PTSD. If you are not afraid of having PTSD because your good life and good time has ended and you need to move out, here is the best place to stay for long term. Trust me, you cannot find another service apartment that provide such quality living and such warm hospitality in which staffs from managers to cleaners give you their very best! Location is tops!! Right in the heart of Bukit Bintang yet away from the crowd. The back street is Jalan Imbi which allows us to escape from weekend jam very easily. Lots of yummy F&B outlet from 1 star to 5 stars all within walking distance. Supermarkets, hair salon, massage, cinema, book shop, everything you need for a good life is all within easy reach Interior of the hotel is so beautiful and well designed be it lighting or layout. Plenty of space with 5 toilets and bath, 3 bedrooms, 1 study room, 1 maid's room so there is privacy for every member of the family Service is out of this world. I want to thank the GM Eric Tea who has been with the group for donkey years!! Also the security team led by Colin who is so hardworking, he is always there for as if he works 24 hours a day. His team is always quick to respond, very professional and efficient. Thank you Shah, Sukuman and Ratan (maintenance team) Duty manager Clarence and Vivien are my favorite not forgetting Diana and Natalie. Even after I moved out, they are still helping me and forwarding my mails. Sincere thanks to all the bell men who never fail to greet us with their big smile and warm welcome namely Sham, Bahar, Abang Din, Panir, Ryzy and Vino. They are always in good mood rain or shine or when hotel is over booked and they are overworked. After returning from a business trip, worn out, tired and exhausted, they are there to greet you by name, offer a listening ear and show empathy in the most sincere way Not forgetting Butler Zul who like me has been there for ages and our sweet housekeeping Nuri both whom deserve gold medal for their dedication to their jobs in not only doing it well but excel in every request you ask of them. I hope and dream that I will have the chance to come back one day but for now, I can only send my friends and business contacts. Another dream is that the suite wing will re-establish the residence lounge which allows long staying guests to gather and get to spend time with each other after a long hard day. I remember fondly how many of our neighbours choose to stay here just for this since we are all business travellers and away from our family, we manage to establish an extended family amongst the long staying guest which is priceless!! I hope the hotel will continue to keep all these loyal staffs and reward them well after all, hardware is easily replace but software (the human factor) is hard to come by especially so many of them have worked for more than 10 years…
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Date of stay: September 2022Trip type: Traveled on business
Rooms
Location
Service
Room Tip: book the 24 series room, has the best layout
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Hotel's Favorite
The stay with the hotel was very comfortable and the service level from the reception, to the waiters and waitresses at The Cobalt Room (where we have our breakfast) are amazing! Especially Nilufa who is very attentive to her guests' needs and very friendly. Despite being in a building which has been around for 20 years, the maintenance of the place certainly does not feel that way. The room is very clean and well maintained. We had a great stay here and would recommend it to any one coming to KL!
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Date of stay: August 2022
Rooms
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Mahmoud Skaf, Other at The Ritz-Carlton, Kuala Lumpur
Responded Sep 1, 2022
Dear _R6450JC, On behalf of the entire hotel team, I want to thank you for sharing about your stay positive experiences with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback is integral to us as we continuously strive to meet guests’ needs and expectations. We appreciate the time you took to share your feedback and we look forward to serving you again soon. Sincerely, Natalie Tan Assistant Front Office Manager The Ritz-Carlton, Kuala Lumpur natalie.tan@ritzcarltonkl.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Ultimate luxury within the city! The Ritz is the perfect place to perch yourself in the city whether looking to explore the city or enjoy the world class luxury experience and experiences that is The Ritz. The highlight of our stay was without doubt the Sunday Roast and The Afternoon Tea experiences. Sunday Roast was one of the best spreads we have ever seen, located in the tranquil surroundings of The Library. We started our experience with a Bloody Mary welcome drink, and accompanied our unlimited prosecco with our entrees and appetisers which included sushi, freshwater prawns, clams and an assortment of oysters with a dash of tobasco and splash of lime. We then accompanied our carvery with red wine. The carvery was splendid and delicious. Thick slabs of beef for him and Salmon fillet for her, both with all the trimmings you could ever need! Wine and dine to the tranquility of the live piano player. Our day consisted of waking up with views across the city in the lounge area of our deluxe suite, before heading to the extensive gym including sauna and steam room session. We also particularly enjoyed the tropical oasis of the large pool area within the city. A pleasant and refreshing escape from the bustling city below. Afternoon Tea was also a highlight of ours enjoyed in fresh white furnishings and the crystal chandaleer exuding a fine afternoon tea experience. Cakes, finger sandwiches, scones with jam and cream and a fine array of teas to accompany. We thoroughly enjoyed our stay at The Ritz, KL, and will stay here again when in the city! …
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Date of stay: September 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The hotel is the most luxurious and well appointed we have stayed at. The check in was welcoming and seamless. We had a king executive room that was spacious and comfortable. The club is exquisite with such a wonderful array of food and drinks from breakfast through lunch and high tea to dinner and evening drinks.
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Date of stay: November 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Mahmoud Skaf, Other at The Ritz-Carlton, Kuala Lumpur
Responded 2 weeks ago
Dear graydel, On behalf of the entire hotel team, I want to thank you for sharing about your positive stay experiences with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback is integral to us as we continuously strive to meet guests’ needs and expectations. We appreciate the time you took to share your feedback and we look forward to serving you again soon. Sincerely, Vivian Fong Front Office Manager The Ritz-Carlton, Kuala Lumpur vivian.fong@ritzcarltonkl.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I’ve used the Club Lounge on a number of occasions. Thanks to a wonderful team especially Vellu, Nilufa, Rasel,Musaddiq and Faeez. Once again thank you for a wonderful stay.and keep up the excellent service
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Date of stay: November 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Mahmoud Skaf, Other at The Ritz-Carlton, Kuala Lumpur
Responded 2 weeks ago
Dear SollyB28, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team especially dedicate to Club team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Vivian Fong Front Office Manager The Ritz-Carlton, Kuala Lumpur vivian.fong@ritzcarltonkl.com 603-2142 8000
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
Returned to the Ritz Carlton after the pandemic . The hotel is conveniently situated next to Bukit Bintang , so great for shopping access. I once again had a corner room 915 which I love. Few changes to previously travelling before covid. No turn down service unless requested , do make sure you request turn down. The pool and fitness facilities are great. Understand staffing levels are not at full capacity so once back up to normal capacity , check in and out will be smoother. Breakfast still good and staff attentive.
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Date of stay: October 2022Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Mahmoud Skaf, Other at The Ritz-Carlton, Kuala Lumpur
Responded 4 weeks ago
Dear FrugalFlashpacker, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Vivian Fong Front Office Manager The Ritz-Carlton, Kuala Lumpur vivian.fong@ritzcarltonkl.com 603-2142 8000
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Definitely no regrets choosing this hotel as our mini honeymoon! I was greeted with desserts and cute decor in conjunction with our honeymoon. The hotel staff (room service, reception, restaurant, concierge) were very very friendly, polite and helpful. Their service is no doubt top notch!! On top of that, the room was super clean and the amenities were great. Love the bathrobe's quality and bath salts were provided as well. The housekeeping even rolled my phone charger nicely 😅😅 Would definitely recommend this hotel to everyone, for business or personal stays - worth every cent spent! Thank you for the wonderful hospitality and stay, Ritz Carlton KL team! Keep up the awesome job!!!
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Date of stay: October 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Mahmoud Skaf, Other at The Ritz-Carlton, Kuala Lumpur
Responded 4 weeks ago
Dear Joleneees, On behalf of the entire hotel team, I want to thank you for sharing about your recent stay experience with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with the entire hotel team as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon. Sincerely, Vivian Fong Front Office Manager The Ritz-Carlton, Kuala Lumpur vivian.fong@ritzcarltonkl.com 603-2142 8000
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Overall I enjoyed my stay at the Ritz Carlton Kuala Lumpur. My initial impression of the hotel was slightly marred as the receptionists tend to be rather frosty and not very welcoming however the front office manager Miss Vivian Fong was extremely helpful and and insured that I was welcomed. We stayed in a lovely room with lots of space and really appreciated having the luggage in a separate room. What are the interesting features of the room was there is a TV in the bathroom so that you can luxuriate in the bath or watching your favourite TV show. The club lounge was exceptional, the staff in the lounge were really attentive, professional and accommodating; nothing seems to be too much trouble for them and I would return to this hotel purely because of the lounge. The hotel is conveniently located opposite Pavilion shopping mall and close to public transportation.…
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Date of stay: September 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Mahmoud Skaf, Other at The Ritz-Carlton, Kuala Lumpur
Responded Oct 24, 2022
Dear michaelbU49, Thank you for sharing your stay experience with us. It is always encouraging to hear positive feedback and area of improvement, particularly when it comes from those who matter the most – you! Our sincere apologies as the reception does not bring you a good first impression but gladfully that Vivian has changed into an good experiences for you. our feedback has been shared with the respective department members on the success. Once again, thank you for your kind feedback which it integral to us as we continuously strive to meet guests’ needs and expectations. We appreciate the time you took to share your feedback and we look forward to serving you again soon. Sincerely, Natalie Tan Assistant Front Office Manager The Ritz-Carlton, Kuala Lumpur natalie.tan@ritzcarltonkl.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My experience with Ritz Carlton is amazing. Breakfast and service excellent Thibanraj and nilufa helped me and made me comfortable in Ritz Carlton. Keep up the good work folks. You do an amazing job and represent Malaysia. Thank you Regards Edline Peter
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Date of stay: October 2022Trip type: Traveled solo
Value
Location
Service
Room Tip: You must go to Ritz Carlton.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Mahmoud Skaf, Other at The Ritz-Carlton, Kuala Lumpur
Responded Oct 20, 2022
Dear Venture12589015705, Thank you for sharing your stay experience with us. It is always encouraging to hear positive feedback and area of improvement, particularly when it comes from those who matter the most – you! Special thank from Thibanraj and Nilufa who are glad to know that they have provided a wonderful experience to your good stay memory. Your feedback is integral to us as we continuously strive to meet guests’ needs and expectations. We appreciate the time you took to share your feedback and we look forward to serving you again soon. Sincerely, Natalie Tan Assistant Front Office Manager The Ritz-Carlton, Kuala Lumpur natalie.tan@ritzcarltonkl.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Room, service and food overall were wonderful. Would recommend to anyone traveling to KL! Breakfast spread was impressive, and the huge room size was a pleasant surprise. The pool is a bit small though. Overall still a very nice stay.
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Date of stay: October 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Mahmoud Skaf, Other at The Ritz-Carlton, Kuala Lumpur
Responded Oct 13, 2022
Dear 567yingyings, Thank you for sharing your stay experience with us. It is always encouraging to hear positive feedback and area of improvement, particularly when it comes from those who matter the most – you! Your feedback is integral to us as we continuously strive to meet guests’ needs and expectations. We appreciate the time you took to share your feedback and we look forward to serving you again soon. Sincerely, Natalie Tan Assistant Front Office Manager The Ritz-Carlton, Kuala Lumpur natalie.tan@ritzcarltonkl.com
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$128 - $136 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the ritz-carlton, kuala lumpur hotel kuala lumpur, kuala lumpur ritz carlton, ritz kuala lumpur, ritz-carlton kuala lumpur
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
365
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Claim Your ListingTHE RITZ-CARLTON, KUALA LUMPUR $115 ($̶1̶6̶5̶) - Updated 2022 Prices & Hotel Reviews - Malaysia
Frequently Asked Questions about The Ritz-Carlton, Kuala Lumpur
Which popular attractions are close to The Ritz-Carlton, Kuala Lumpur?
Nearby attractions include Pavilion KL (0.2 miles), Rumah Penghulu Abu Seman (0.3 miles), and Flight Experience Kuala Lumpur (0.2 miles).
What are some of the property amenities at The Ritz-Carlton, Kuala Lumpur?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The Ritz-Carlton, Kuala Lumpur?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Ritz-Carlton, Kuala Lumpur?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Ritz-Carlton, Kuala Lumpur?
Yes, paid private parking on-site, secured parking, and valet parking are available to guests.
What are some restaurants close to The Ritz-Carlton, Kuala Lumpur?
Conveniently located restaurants include Kampachi Pavilion, el iberico, and Horizon Grill.
Are there opportunities to exercise at The Ritz-Carlton, Kuala Lumpur?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does The Ritz-Carlton, Kuala Lumpur have airport transportation?
Yes, The Ritz-Carlton, Kuala Lumpur offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at The Ritz-Carlton, Kuala Lumpur?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ritz-Carlton, Kuala Lumpur offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Ritz-Carlton, Kuala Lumpur?
The staff speaks multiple languages, including English, Chinese, Japanese, Indonesian, and Malay.