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Shangri-La Hotel Kuala Lumpur

Travelers' Choice award winner
06/04/2017 06/05/2017
1 room 2 adults 0 children
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Shangri-La Hotel Kuala Lumpur
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6,879 Reviews from our TripAdvisor Community

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There are newer reviews for Shangri-La Hotel Kuala Lumpur
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Showing 5,929: English reviews
Pretoria, South Africa
Reviewed March 13, 2014

The hotel is centrally located, a few minutes walk from the Petronas Towers and Hawker street. There are a number of restaurants, fast-food shops, foot massage and other businesses in the immediate vicinity. It is located on a very busy street, however the room sound-proofing is excellent. The rooms are high value for money, the in-house dining options and transport...

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Thank MikeVictorMalaysia
Reviewed March 13, 2014

I'd not stayed here before, but did so as secured a good rate. The room and staff were excellent and will do so again if the rate stays competitive. Ate in Arthur's bar & grill and would recommend a stay.

Review collected in partnership with shangri-la.com
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Thank Tumrose
Nottingham, United Kingdom
Reviewed March 13, 2014

My husband and I stayed at this hotel for three nights on our way to Australia...and to incorporate a visit to our grandson who is at Kuala Lumpur university for a year. We found the staff most charming and helpful throughout the hotel. On arrival I was presented with a spray of Orchids.. very much appreciated and a lovely gesture,...

Review collected in partnership with Shangri La Hotels
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Thank joemer1
RoseWee, Public Relations Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest Thank you for staying with us during your stopover in Kuala Lumpur on the way to Australia. We have taken note of your unpleasant encounter with the room issue. We certainly hope that you would accord us another opportunity to prove our services to you again soon. Thank you.

Yorkshire
Reviewed March 13, 2014

We booked the Shangri la in KL for a 3 night stay at the beginning of our Malaysian holiday. From the warm welcome as we got out of the taxi to our leaving, this was a memorable stay in a beautiful hotel with exceptional staff. We booked a room for three of us as we were travelling with our adult...

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1Thank ExMalaysian
RoseWee, Public Relations Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest Thank you for staying with us when you were here in Malaysia for a holiday recently. We would like to thank you for the fantastic review which you have given to our hotel and our staff. It was indeed a pleasure to have been of service to you. Indeed such nice compliments from you to our staff will...

Bangalore
Reviewed March 13, 2014

Had a comfortable stay. Rooms were beautiful and staff were very attentive. The breakfast was simply fantastic. Although it's in the middle of town, rooms are adequately soundproofed, so you can get a good night's sleep. Basically all of the facilities you might want from a hotel are available here - pool, gym, sauna, spa, massage, bar and a range...

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Thank roundtabler
London, United Kingdom
Reviewed March 12, 2014

My husband and I stayed at this hotel for a few days as part of our honeymoon and it was brilliant. Upon arrival we upgraded to the horizon club room and it was worth every penny!! The room was massive and very clean. The toiletries were pure luxury and we had an amazing view of the Petronas. The breakfast was...

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1Thank SapzR
Nottingham, United Kingdom
Reviewed March 12, 2014

Stayed here during mid week March 2014. We could not find anything remotely wrong with this hotel. The rooms were big, up to date and very clean. The breakfasts are excellent with plenty of choices and the location is ideal. The club lounge was large and run efficiently as well as the welcoming polite staff making small talk over Breakfast...

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1Thank Michael O
Dar Es Salaam, Tanzania
Reviewed March 12, 2014

I have been in KL couple times but my stay at this hotel has given me a different KL experience. Do not hesitate to stay there, you will have no regrets. It's location is also very convenient. Excellent

Review collected in partnership with shangri-la.com
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1Thank Mfaume K
Reviewed March 12, 2014

Go the extra mile and become a Horizon Club member - you won't regret it. The best staff in any hotel I've stayed in. All the facilities you'd expect in a premium 5 star hotel. Excellent choice of restaurants and good food. Everything is done so well, so professionally and with a smile!

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2Thank Bevan A
Adelaide, Australia
Reviewed March 12, 2014

A wonderful experience from whoa to go. Staff consistently welcoming without ever appearing obsequious. Hardly needed to eat outside the Horizon Lounge because what we were offered there was delicious and plentiful On suggestion for improvement however would be to restrict mobile telephone conversations to outside the lounge. Our last breakfast there (on 10/3/14) was quite spoilt by an extremely...

Review collected in partnership with shangri-la.com
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2Thank lilas52
RoseWee, Public Relations Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest Thank you for staying with us during your recent trip to Kuala Lumpur. We are happy to note that you have enjoyed your stay with us and that you have found the Horizon Lounge facilities to be plentiful and the cuisine delicious. Your comment regarding the usage of the mobile phone at the Horizon Lounge has been noted....

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06/04/2017 06/05/2017
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Spa
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Shangri-La Hotel Kuala Lumpur, an award winning 5-Star luxury hotel renowned for its consistent extraordinary customer service, culinary and fine dining experience. Located in the heart of Kuala Lumpur's commercial, entertainment and shopping district with easy access to most tourist attractions. The only hotel in KL that sits within beautiful lush gardens offering extensive meetings facilities, large multi-divisible ballroom along with wide variety of guest rooms, 101 suites and a Horizon Club that caters to business/ leisure travellers, MICE delegates as well as high profile guests and socialites. It's an extraordinary place to stay, dine and meet in KL! ... more   less 

Additional Information about Shangri-La Hotel Kuala Lumpur

Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $136 - $163 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Kuala Lumpur 5*
Number of rooms: 662
Reservation Options:
TripAdvisor is proud to partner with Shangri-La Hotels and Resorts, Expedia, Booking.com, Hotwire, Travelocity, Agoda, Asiatravel.com Holdings, Orbitz, Hotels.com, HotelQuickly and HRS so you can book your Shangri-La Hotel Kuala Lumpur reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur
Hotel Style:
#1 Romantic Hotel in Kuala Lumpur
#1 Family Hotel in Kuala Lumpur
#3 Business Hotel in Kuala Lumpur
#3 Spa Hotel in Kuala Lumpur
#5 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travelers have asked, with answers from Shangri-La Hotel Kuala Lumpur staff and other travelers.
70 questions
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Questions? Get answers from Shangri-La Hotel Kuala Lumpur staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Always ask for a city-view room.”
cphang, 4 days ago | Read review
“Go for the club room it is well worth it.”
FirmfriendsLondon, 5 days ago | Read review
“City view so you get the opportunity to see the busy and bustier city with people in cars, scooters and on foot.”
Boss_Lass_007, 1 week ago | Read review
“A Club room is a must...fantastic staff who couldn't be kinder, nicer or more efficient.”
markyfuk, 1 week ago | Read review
“Deluxe rooms are small and if yours is a corner room its even smaller”
764lenh, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Shangri-La.com
$109* /night
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TripAdvisor$109
HotelQuickly$118
Expedia.com$109
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*Disclaimer
Prices are for 1 room, 2 adults
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