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Shangri-La Hotel Kuala Lumpur

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Shangri-La Hotel Kuala Lumpur
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6,386 Reviews from our TripAdvisor Community

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There are newer reviews for Shangri-La Hotel Kuala Lumpur
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Showing 5,515: English reviews
Seremban, Malaysia
Reviewed 1 week ago

Nicely appointed hotel, with old school charm. Checked into the hotel for a conference, so got myself a club room. Lounge was packed to the brim. canapes was sufficient with a bartender that could mix a good cocktail There was a short circuit which caused a small explosion in our room. Caused a power outtage throughout the floor. The technician...

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Helpful?
1Thank Alvin L
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us. We have taken note of your comment regarding the reception and will look into it. We sincerely hope you would accord us another opportunity to being of service to you again soon. Thank you. Best regards, Manfred Weber, Area General Manager.

New Delhi, India
Reviewed 1 week ago

The hotel impresses you right from the moment you walk in. every are is well designed, whether that be rooms, bathrooms, hallways or even the elevator! The staff is very helpful, and accommodated me in a room with a good view. I had the view of Minar, and it was fun to watch it in the night with changing colors...

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Helpful?
Thank SNA85
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying at Shangri-La Hotel, Kuala Lumpur and for your wonderful review. We are glad that you found our staff to be very helpful and accommodating. We look forward to welcoming you back for another luxurious stay in the near future. Thank you. Best regards, Manfred Weber, Area General Manager.

Hong Kong, China
Reviewed 1 week ago

Our stay was amazing, the service is superb. The king room was spacious and comfortable. The location was right in the heart of the city. A short work to both the Petronas Towers (KLCC) and KL Tower. Also a short walk to the monorail line to get anywhere else you need to go. Breakfast buffet is excellent, delicious breakfast spread....

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Helpful?
Thank VLXY
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for your fabulous review. We are truly delighted to learn that you have enjoyed your overall stay experience with us. All of us certainly look forward to being of service to you again soon. Thank you. Best regards, Manfred Weber, Area General Manager.

London, United Kingdom
Reviewed 1 week ago

Luxurious hotel with excellent accommodation and facilities. Restaurant and lobby menu are very good. The place has a good feel about it and it's in a good location for the KL Tower in one direction and the Twin Towers in the other. The nearest shopping mall, which is huge, is a short 5 minute walk away.

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Helpful?
1Thank Rooksy66
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for your wonderful review. We are delighted that you enjoyed our hotel facilities. We look forward to welcoming you back to Shangri-La Hotel, Kuala Lumpur soon. Thank you. Best regards, Manfred Weber, Area General Manager.

Selangor, Malaysia
Reviewed 1 week ago

We made a good choice to celebrate our anniversary here!We were upgraded to the suite room and it was beautifully decorated to suit the them. We also got lots of goodies in the room. Hotel staff kept giving us anniversary wishes wherever we went.

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Helpful?
Thank kayzac9
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your anniversary. We are pleased to learn that you were happy with the overall stay experience with us. All of us look forward to welcoming you back for many more joyous occasions. Thank you. Best regards, Manfred Weber, Area General Manager.

Mountain View, California
Reviewed 1 week ago

First time in this beautiful city on business. People are so friendly and helpful. Shangri La was perfect facility. Spent a lot more time in Shangri La due to work but very enjoyable. Good food, Rooms spectacular, Good meeting areas and they went with the flow. Prices were very competitive. Shopping was massive nearby. Had a copy of Lost Horizon...

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Helpful?
1Thank GolfingYogi
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your recent business trip to Kuala Lumpur. We are glad that you were impressed with our staff and facilities. We certainly look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, Area General Manager.

Shoreham-by-Sea, United Kingdom
Reviewed 1 week ago via mobile

We enjoyed one night in the superb Shangri-La. Although we had pre-paid for a luxury room we upgraded to a suite upon arrival. This was on the 28th floor and includes access to the Horizon Lounge and all the services provided. Including a late 6pm check out which is a godsend. The suites are well appointed and located at the...

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Helpful?
2Thank trinitashrichards
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for your fabulous review of Shangri-La Hotel, Kuala Lumpur. We are happy to know that you were impressed with our service. We look forward to your return soon. Thank you. Best regards, Manfred Weber, Area General Manager.

Selangor, Malaysia
Reviewed 1 week ago

The hotel is one of the best we had stayed at. We felt exclusive. Especially room was excellent..the front desk n staffs are very friendly n helpful..my kids n i really had good time at shangri-la hotel KL

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Helpful?
Thank Mary A
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your family trip and for your wonderful review. We are glad that you found our staff to be very friendly and helpful. We look forward to welcoming you and your family back to the hotel again in the near future. Thank you. Best regards, Manfred Weber, Area General Manager.

Reviewed 2 weeks ago via mobile

The hotel is in a great location, just down from the twin towers. The hotel itself is beautiful and the rooms were spacious and comfortable. There was free wifi available, and taxi service and a pool. This hotel was worth the money.

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Helpful?
Thank Kurt L
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La Hotel, Kuala Lumpur. We are happy to know that you have thoroughly enjoyed your stay with us. All of us look forward to being of service to you again soon. Thank you. Best regards, Manfred Weber, Area General Manager.

Petersfield, United Kingdom
Reviewed 2 weeks ago

The hotel is well located for easy access to sites. The rooms are really comfortable and well serviced. All the staff are very friendly and very helpful. There are excellent gymnasium facilities and a nice outdoor pool to enjoy.

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Helpful?
Thank garethd122
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for your fabulous review of our hotel. We are pleased that you were happy with our gym and pool facilities. My staff and I certainly look forward to welcoming you back in the future. Thank you. Best regards, Manfred Weber, Area General Manager.

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Horizon Club Executive Room (27)
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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Spa
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Shangri-La Hotel Kuala Lumpur, an award winning 5-Star luxury hotel renowned for its consistent extraordinary customer service, culinary and fine dining experience. Located in the heart of Kuala Lumpur's commercial, entertainment and shopping district with easy access to most tourist attractions. The only hotel in KL that sits within beautiful lush gardens offering extensive meetings facilities, large multi-divisible ballroom along with wide variety of guest rooms, 101 suites and a Horizon Club that caters to business/ leisure travellers, MICE delegates as well as high profile guests and socialites. It's an extraordinary place to stay, dine and meet in KL! ... more   less 

Additional Information about Shangri-La Hotel Kuala Lumpur

Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $104 - $197 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Kuala Lumpur 5*
Number of rooms: 662
Reservation Options:
TripAdvisor is proud to partner with Shangri-La Hotels and Resorts, Hotels.com, Cancelon, Orbitz, Booking.com, TripOnline SA, Agoda, HotelTravel.com, Asiatravel.com Holdings, Priceline, Odigeo, Travelocity and Jetsetter so you can book your Shangri-La Hotel Kuala Lumpur reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur
Hotel Style:
#1 Romantic Hotel in Kuala Lumpur
#1 Family Hotel in Kuala Lumpur
#3 Business Hotel in Kuala Lumpur
#3 Spa Hotel in Kuala Lumpur
#4 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travelers have asked, with answers from Shangri-La Hotel Kuala Lumpur staff and other travelers.
55 questions
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Questions? Get answers from Shangri-La Hotel Kuala Lumpur staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Rooms are quiet.”
 of 5 bubbles JGMalayil, 5 days ago | Read review
“Whether i's for a personal celebration or a business lunch, try Lafite. it's surely the best value-for-money classy French restaurant in KL.”
 of 5 bubbles , 1 week ago | Read review
“Great room, family kept saying it feels like home. Bed was the most comfortable ever!”
 of 5 bubbles kayzac9, 1 week ago | Read review
“Club rooms are the best”
 of 5 bubbles jennifersS2743YX, 2 weeks ago | Read review
“Higher floors are executive rooms so with access to Executive Lounge.”
 of 5 bubbles kasalamd, 3 weeks ago | Read review
5 of 5
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