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Shangri-La Hotel Kuala Lumpur

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Shangri-La Hotel Kuala Lumpur
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6,204 Reviews from our TripAdvisor Community

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Showing 5,360: English reviews
Level Contributor
5 reviews
4 hotel reviews
4 of 5 stars Reviewed 5 days ago NEW

Good hotel for business trip. Very convenient and close to a Central offices however not too close to shopping malls. Nice facilities and great client service Good breakfast spread and and sufficient space in the lobby lounge for informal business meetings

Review collected in partnership with shangri-la.com

Helpful?
Thank Grace B
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La Hotel, Kuala Lumpur. We are delighted to learn that you were happy with our facilities, service and breakfast. My team and I look forward to your return to the hotel in the near future. Thank you. Best regards, Manfred Weber, Area General Manager. More 

London, United Kingdom
Level Contributor
47 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

The Malaysian capital's Shangri-La offering is a value-for-money, well-located listing which doesn't skimp on the service and the experience. A good place to base oneself in the city, with a huge variety of nightlife, dining and shopping options in the immediate vicinity. The accompanying Health Club boasts an impressive gym and service at the spa is detailed, personalised and all-round... More 

Review collected in partnership with shangri-la.com

Helpful?
1 Thank Jonathan A
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your recent trip to Kuala Lumpur. We are so glad that you enjoyed our hotel facilities and spa services. We look forward to being of service to you again soon. Thank you. Best regards, Manfred Weber, Area General Manager. More 

Petaling Jaya, Malaysia
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

Room stay was very comfortable and service was good. Breakfast spread was a good variet however the place needs upgrading! Almost all The dining chairs were torn making it uncomfortable to sit on! Dirty and old rice cookers should not be placed on the buffet table where the Japanese section was. One would not expect this of a 5 star... More 

Helpful?
Thank sawgs71
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us and for your review of our hotel. Please be assured that your comments has been noted and will be looked into. It was a pleasure being of service to you and we look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, Area General... More 

Sheffield, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We stayed here in September as part of our honeymoon. It was a brilliant experience. We upgraded to the Horizon Club with endless cakes and coffee - and high tea and cocktail and canapes everyday (also includes wine, beer and spirits) - definitely worth doing. The food was amazing and the service was second to none. The room was very... More 

Helpful?
Thank SBos1
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us at Shangri-La Hotel, Kuala Lumpur. We are glad to hear that you were happy with the overall stay in the hotel. It was a pleasure to have been of service to you and all of us certainly look forward to your return to the hotel soon. Thank you. Best regards, Manfred Weber,... More 

Belfast, United Kingdom
Level Contributor
40 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

Good central location. Friendly and helpful staff. Excellent service. We were upgraded to a suite which was truly excellent. Good outdoor pool with great views of the city. Remarkably good value for money. Definitely worth a return visit.

Helpful?
Thank VRO53
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us and for your fabulous review of our hotel. It is great to know that you were impressed with our service and staff. We certainly look forward to welcoming you back to the hotel in the near future. Thank you. Best regards, Manfred Weber, Area General Manager. More 

Chennai (Madras), India
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW via mobile

We spent three nights at Shangri- La from the 21st to the 24th of September. Never had such a fantastic experience recently during our travels. Starting from the pick at the airport, transfer to the hotel and to the check in was all perfectly arranged. The welcome on arrival to the lobby was perfect. The person knew who exactly we... More 

Helpful?
Thank BabuAbraham
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La Hotel, Kuala Lumpur and for your kind patronage. We are happy to know that you have thoroughly enjoyed your stay with us. My staff and I certainly look forward to being of service to you again in the near future. Thank you. Best regards, Manfred Weber, Area General Manager. More 

Riyadh, Saudi Arabia
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

as expected from Shangri-la's hotel this hotel was no exception , the hospitality the welcoming atmosphere, caring about small details the security all the staff were helpful without any exceptions attraction were close by you can walk easily to patrons towers however if you don't feel like walking there is a free shuttle bus will take you in specific timing... More 

Helpful?
1 Thank dramal1981
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your family trip. We would also like to thank you for your compliments on our service. It was indeed a pleasure to have been of service to you, and we look forward to welcoming you on your next visit. Thank you. Best regards, Manfred Weber, Area General Manager. More 

bob1962car
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago NEW

A great stay, fantastic location, fantastic room - push the boat out and book an Horizon Club Room with the added benefits of afternoon tea and evening cocktails all free of charge. Over the years we have become great fans of the Shangri-la hotel chain and once again we were not disappointed. The welcome and service was first class

Helpful?
1 Thank bob1962car
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us and for your kind patronage. We are truly delighted to learn that you have enjoyed your overall stay experience with us. We certainly look forward to being of service to you again soon. Thank you. Best regards, Manfred Weber, Area General Manager. More 

Amman, Jordan
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

first of all the hotel is located 10 min. walk from the petronas twin towers and city centre, one min. walk from the nearest metro station which is just great, everything about my stay at the Shangri la was just great which was not a surprise! the best part was the service, all the staff were extremely nice and helpful,... More 

Review collected in partnership with this hotel

Helpful?
1 Thank tareq_sadeddin
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La Hotel, Kuala Lumpur. We are glad to learn that you were happy with our service and staff. It was indeed a pleasure to have been of service to you and we look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, Area General Manager. More 

Cumbria, United Kingdom
Level Contributor
16 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 stars Reviewed 1 week ago

Arrived at the hotel after booking an executive suite. Got in upgrade, private check in with a glass of wine and rose petals in the bath. This hotel was after traveling all day from Indonesia. My husband and I couldn't wipe the smile of our face. Felt very spoilt. The suite has lounge, bedroom and bathroom. There is afternoon tea... More 

Helpful?
1 Thank Jennie S
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your recent trip to Kuala Lumpur. We are pleased to know that you have enjoyed your stay with us at Shangri-La Hotel. Your compliments will certainly spur us on to provide the very best for our guests. My staff and I certainly look forward to being of service to you again... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Spa
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Shangri-La Hotel Kuala Lumpur, an award winning 5-Star luxury hotel renowned for its consistent extraordinary customer service, culinary and fine dining experience. Located in the heart of Kuala Lumpur's commercial, entertainment and shopping district with easy access to most tourist attractions. The only hotel in KL that sits within beautiful lush gardens offering extensive meetings facilities, large multi-divisible ballroom along with wide variety of guest rooms, 101 suites and a Horizon Club that caters to business/ leisure travellers, MICE delegates as well as high profile guests and socialites. It's an extraordinary place to stay, dine and meet in KL! ... more   less 

Additional Information about Shangri-La Hotel Kuala Lumpur

Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $115 - $224 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Kuala Lumpur 5*
Number of rooms: 662
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Booking.com, Shangri-La Hotels and Resorts, TripOnline SA, Orbitz, HotelTravel.com, Travelocity, Asiatravel.com Holdings, Hotwire, Odigeo, Cancelon, Priceline, Expedia, Agoda and Jetsetter so you can book your Shangri-La Hotel Kuala Lumpur reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur
Hotel Style:
#1 Romantic Hotel in Kuala Lumpur
#1 Family Hotel in Kuala Lumpur
#2 Spa Hotel in Kuala Lumpur
#3 Business Hotel in Kuala Lumpur
#3 Luxury Hotel in Kuala Lumpur
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