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11 Jalan Sultan Ismail, Kuala Lumpur 50250 Malaysia
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (5328)
Room & Suite (1652)
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What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
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Updated 10/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Shangri-La Kuala Lumpur
Updated 10/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#15 of 690 hotels in Kuala Lumpur
Travelers' Choice
A traditional greeting from the heart awaits each of our guests on arrival to the Shangri-La Hotel, Kuala Lumpur. Our hotel is a welcome retreat from the bustling streets of the city; relax poolside in our tropical gardens, re-connect over drinks in our sun drenched lounge or rejuvenate and recharge at our Health Club & SPA. Perfectly situated in the heart of the city, the hotel is within walking distance to prime business, shopping and entertainment districts. Always attentive to our guests' comfort, the hotel also offers shuttle service to key areas such as KLCC, Pavilion Shopping Mall, Lot 10, Starhill Gallery and Fahrenheit 88. The preferred choice of business travellers, families and perfect for short staycations, Shangri-La Hotel, Kuala Lumpur also offers in-house kids’ activities (only Friday and weekends) that allows family bonding in a fun and relaxing environment. After a long day of exploring, return to discover our variety of dining experiences that are sure to surprise and delight.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Airport transportation
Valet parking
Paid public parking on-site
Hot tub
Pool / beach towels
Outdoor pool
Yoga room
Fitness / spa locker rooms
Breakfast available
Breakfast buffet
Breakfast in the room
Happy hour
Kid-friendly buffet
Kids' meals
Special diet menus
Poolside bar
Indoor play area for children
Kids pool
Highchairs available
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Facial treatments
Foot massage
Full body massage
Head massage
Neck massage
Steam room
24-hour security
Baggage storage
Currency exchange
Executive lounge access
Non-smoking hotel
Butler service
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Blackout curtains
Air conditioning
Interconnected rooms available
Flatscreen TV
Room service
Seating area
VIP room facilities
Wardrobe / closet
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Room types
City view
Non-smoking rooms
Family rooms
Good to know
Languages Spoken
English, Chinese, Malay
Hotel links
Special Offer:Book Direct and Save


Full view
100Great for walkers
Grade: 100 out of 100
137Restaurantswithin 0.3 miles
26Attractionswithin 0.3 miles
8438Reviews116Q+A100Room tips
Traveler rating
  • 6,230
  • 1,615
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Time of year
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Popular mentions
Fadilla wrote a review Nov 26
1 contribution
early check in as at 10am, and late check out at 5pm. super fast and efficient. The service was great, room service also good. All facilities were amazing and clean. The water pressure in bathroom was superb. I have laptop with me and the workstation was very comfortable and awesome. I give thumbs-up to the bell boy each time helps to open the car door even I ordered grab car. I feel welcomed by them.
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Date of stay: November 2021
Room Tip: request for the complimentary birthday cake if you're check-in for birthday celebration. they...
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Xin-Fang wrote a review Oct 2020
Kuala Lumpur, Malaysia1514 contributions143 helpful votes
Hotel's Favorite
Our first visit to SRL was an afternoon tea at Lobby Lounge. Then we decided to have a staycation in SRL. The moment I met the personnel that greeted me with happy smile, I knew I was going to fall in love with SRL, and I did! The hospitality provided by the hotel staffs was commendable. The suite we stayed was spacious with a working station, a separate living area and the comfortable large bed. The ensuite marble bathroom was marvelous. I like the two basins, one for me and one for him. I enjoyed my time in the bathtub while watching the TV. Oh yes, they have a TV in the bathroom. The premium toiletries provided by SRL was lovely too. We had our afternoon tea and cocktails with canapes in the Club Lounge. The staffs were courteous and helpful. The breakfast buffet at Lemon Garden was delicious with many choices available. Overall, we had a wonderful staycation in SRL. We will be back for birthday and anniversary celebration ;)
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Date of stay: September 2020
4 Helpful votes
Response from Gonzalo Duarte Silva, General Manager at Shangri-La Kuala Lumpur
Responded Oct 27, 2020
Dear Xin-Fang, Thank you for choosing Shangri-La Hotel, Kuala Lumpur and for leaving us your feedback. We're happy to note that you have experienced an exceptional stay from the time you checked-in. Since you really enjoyed dining at Lemon Garden, do explore the promotions we have during lunch and dinner. With festivities such as Deepavali and Halloween coming up, our chefs will prepare something special for everyone to enjoy. We look forward to welcoming you back for more memorable celebrations to come. Thank you. Warm regards, Gonzalo Duarte Silva General Manager
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Hani S wrote a review Nov 22
29 contributions21 helpful votes
The lobby was a bit crowded when we arrived, but the check in process was smooth. All stafs are friendly and helpful. Room was ok but got unpleasent smell (maybe just me). Smell like smoke. Booked the Executive room under the Jom Kuala Lumpur package. They were kind enough to provide us 2 extra pillows. Breakfast spread was good. Lots of fun activities for kids. Just a bit disspointed that we dont received any complimentary birthday amenities although I did request during booking. I thought there are not available that day but saw another guest got it.
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Date of stay: November 2021Trip type: Traveled with family
Response from Gonzalo Duarte Silva, General Manager at Shangri-La Kuala Lumpur
Responded 4 days ago
Dear Hani S, Thank you for taking the time to leave us your feedback . We are happy to hear that you experience a seamless check-in, enjoyed the breakfast spread and kids activities. We will be switching up the kids program every now and then to keep the kids excited and engaged. We are sorry that the room had an unpleasant smell and the birthday arrangement request was not met. We hope you will grant us an opportunity in the future to make up for it. We look forward to welcome you back again! Warm regards, Gonzalo Duarte Silva General Manager
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YSLK wrote a review Nov 20
Kuala Lumpur, Malaysia14 contributions9 helpful votes
Our first staycation since the pandemic. Thank you ALI of Front Desk, Abdul Latiff from Horizon Club and all the capable, affable staff of Horizon Club that made our short stay so enjoyable. SOP at Shangri-La Kuala Lumpur are of high standards. Staff are fully masked at all times and do their best to ensure its guests to abide by its requirements. There were some childrens activities although the quality if such activies could be improved .
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Date of stay: November 2021Trip type: Traveled with family
Response from Gonzalo Duarte Silva, General Manager at Shangri-La Kuala Lumpur
Responded 4 days ago
Dear YSLK, Thank you for choosing to stay Shangri-La Kuala Lumpur! We are very pleased to receive such a wonderful review. Your praise towards the staff and feedback on the children activities is greatly appreciated and it will inspire team to the highest level. Your comfort, safety and wellbeing are of utmost importance to us whist delivering the high level of hospitality during this global Pandemic. We look forward to welcoming you and your family back for another stay! Warm regards, Gonzalo Duarte Silva General Manager
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Ely_t99 wrote a review Nov 19
Petaling Jaya, Malaysia3 contributions1 helpful vote
The rooms were clean and spacious. Staff were friendly and make all of us welcomed. There are Western, Chinese, Japanese restaurants as well as cafe in the hotel. There are many other eateries at Menara Hap Seng and The Weld within walking distant too. Our rooms come with access to horizon club where a wide varieties of beverages and snacks were generously provided for afternoon teas and evening cocktails.
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Date of stay: November 2021Trip type: Traveled with family
Response from Gonzalo Duarte Silva, General Manager at Shangri-La Kuala Lumpur
Responded 4 days ago
Dear ELY_t99, Thank you for choosing to stay with us at Shangri-La Kuala Lumpur and for your time to share the lovely review. We are delighted to hear that you and your family had a pleasant stay with us and enjoyed the Horizon Club Lounge service as well as explored the available dining options in the hotel We are looking forward to welcome you and your family back again soon. Warm regards, Gonzalo Duarte Silva General Manager
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$99 - $171 (Based on Average Rates for a Standard Room)
shangri la kuala lumpur, shangri la hotel kuala lumpur
MalaysiaWilayah PersekutuanKuala Lumpur
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Frequently Asked Questions about Shangri-La Kuala Lumpur
Which popular attractions are close to Shangri-La Kuala Lumpur?
Nearby attractions include Menara Kuala Lumpur (0.2 miles), Dialogue in the Dark Experiential Learning Centre (0.2 miles), and KL Tower Mini Zoo (0.1 miles).
What are some of the property amenities at Shangri-La Kuala Lumpur?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Shangri-La Kuala Lumpur?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Kuala Lumpur?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Shangri-La Kuala Lumpur?
Yes, free parking, paid public parking on-site, and secured parking are available to guests.
What are some restaurants close to Shangri-La Kuala Lumpur?
Conveniently located restaurants include Beta KL, Naughty Nuri's Life Centre, and Healy Mac's.
Are there opportunities to exercise at Shangri-La Kuala Lumpur?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Shangri-La Kuala Lumpur have airport transportation?
Yes, Shangri-La Kuala Lumpur offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Shangri-La Kuala Lumpur located near the city center?
Yes, it is 0.7 miles away from the center of Kuala Lumpur.
Are any cleaning services offered at Shangri-La Kuala Lumpur?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Kuala Lumpur offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.