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Shangri-La Hotel Kuala Lumpur

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6,092 Reviews from our TripAdvisor Community

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Showing 5,266: English reviews
London, United Kingdom
Level Contributor
19 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed yesterday NEW

Our taxi from Ipoh arrived at the hotel at mid-afternoon. There was a security checkpoint before the drop-off where a cursory search of the boot was undertaken. Also, very annoyingly there was a pointless bag search before people entered the hotel, which consisted of a metal-detector wand being waved over our hand luggage. It did not detected my laptop, camera... More 

Helpful?
Thank GodAtum
Level Contributor
66 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Stayed here for 3 nights during a short stopover in KL for our honeymoon. We took a taxi from the airport (which you can prepay at the counter outside arrivals) as its much cheaper than their pick up service (120 MYR v 365 MYR). We arrived at the hotel around midnight and were quickly checked in and our bags taken... More 

Helpful?
Thank Concealers
England
Level Contributor
250 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
4 of 5 stars Reviewed 3 days ago NEW via mobile

I stayed here for 3 nights in a premier selection suite which was very large and comfortable and reasonably priced. Only thing I felt was missing from the room is a walk in wardrobe, and also feels a little dated. Didn't really rate the turn down service as they don't really do much (in fact I don't even think they... More 

Helpful?
Thank Jonnym_7
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your visit to Kuala Lumpur. We are pleased to know that you have enjoyed your stay with us. I have also taken note of your check-in experience and please be assured that this would be looked into. All of us at Shangri-La Hotel, Kuala Lumpur certainly look forward to welcoming you... More 

Plymouth, United Kingdom
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We try and stay in a Shangri-La hotel if possible as we know the quality we are going to be treated to. This hotel was a great place to stay to be able to visit central Kuala Lumpur. The Petronas Towers are a five minute walk away. The only reason it isn't quite 5 star for me was the cold... More 

Helpful?
Thank DormorFamily
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your visit to Kuala Lumpur. I am glad to know that you have enjoyed your stay with us. We have also taken note of your comments and look forward to being of service to you again soon. Thank you. Best regards, Manfred Weber, Area General Manager. More 

Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Price is good. The Japanese Restirant is very good. The Chiness Resturant is so so. The hotel location is near the klcc. I say 5m walk. The hotel staff are friendly and always smiling. I am sure for the same cost or little more you can stay in a better more famous hotel with the same services. I might come... More 

Helpful?
1 Thank sadig d
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Dr Sadig, Thank you for choosing to stay with us and for your comments on our Japanese restaurant. We are happy to note that you were satisfied with the services rendered and that you and your family are enjoying your stay with us. Thank you. Best regards, Manfred Weber, Area General Manager. More 

Abu Dhabi, United Arab Emirates
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

We had a wonderful stay at the Shangri-La, even though it was just for a night. The Staff were really helpful and helped extend our stay for a bit more time outside the check-out time so that we can refresh and head to the airport for our evening flight back home. Breakfast spread at the restaurant was really huge and... More 

Review collected in partnership with shangri-la.com

Helpful?
Thank Sinitha B
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us and for sharing your wonderful experience on TripAdvisor. We are absolutely happy to know that you have thoroughly enjoyed your stay with us and certainly look forward to your return to the hotel soon. Thank you. Best regards, Manfred Weber, Area General Manager. More 

London, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Arrived after long flight from London to be upgraded not only to the Horizon Club but into a huge corner suite with a great view of the city. Thank you Shangri La. We stayed for 4 nights and arrived during Ramadan. The main restaurant was rammed in the evenings as they had a ' Ramadan feast' offer. Even though the... More 

Helpful?
1 Thank Christina F
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us and for your nice review of our hotel. It is delightful to learn that you were satisfied with our hotel's facilities and services, especially the Horizon Club. All of us at Shangri-La Hotel, Kuala Lumpur look forward to being of service to you again soon. Thank you. Best regards, Manfred Weber, Area... More 

Widnes, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

We stayed here for 4 nights as 2 couples plus our kids, 6 & 4. Booked horizon club rooms and the lounge was great. Lovely quiet breakfast and a 2 hour cocktail slot each day meant we definitely got our monies worth. The room was as we expected, nothing wow factor but a solid 5 star room in a city... More 

Helpful?
1 Thank Vwadlewski
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La Hotel, Kuala Lumpur. We are glad to learn from your review that you have enjoyed your stay with us. I am also pleased to know that you liked the Horizon Club Lounge. My team and I certainly look forward to the next opportunity to welcoming you back to the hotel... More 

Chiang Mai, Thailand
Level Contributor
4 reviews
5 of 5 stars Reviewed 5 days ago NEW via mobile

Excellent hotel ever located in the heart of KL. Walkable to petonas towner. So much impressed. Best greetings guest, beautiful decorated. Super cleaned, luxurious hotel. Wonderful breakfasts. Values of stayed

Helpful?
Thank Beautifulrestaurant
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us and for rating our hotel as excellent. I am pleased to know that you have enjoyed your stay with us and that you liked the breakfast. My team and I certainly look forward to being of service to you again soon. Thank you. Best regards, Manfred Weber, Area General Manager. More 

Lincoln, United Kingdom
Level Contributor
263 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

We had a wonderful few days here. We booked an executive room and were upgraded to a suite. This was brilliant with a teenager as we got our own spaces (and 2 toilets!). Breakfast was amazing. You can get cheaper food out of the hotel BUT not the same variety and choice of nationalities. We ate so much at breakfast... More 

Helpful?
Thank Karen F
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us and for your wonderful review of our hotel. We are delighted to know that you have enjoyed the Shangri-La hospitality while staying with us. I would also like to thank you for your compliments on our staff as well as the breakfast. It was absolutely a pleasure to have been of service... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Shangri-La Hotel Kuala Lumpur, an award winning 5-Star luxury hotel renowned for its consistent extraordinary customer service, culinary and fine dining experience. Located in the heart of Kuala Lumpur's commercial, entertainment and shopping district with easy access to most tourist attractions. The only hotel in KL that sits within beautiful lush gardens offering extensive meetings facilities, large multi-divisible ballroom along with wide variety of guest rooms, 101 suites and a Horizon Club that caters to business/ leisure travellers, MICE delegates as well as high profile guests and socialites. It's an extraordinary place to stay, dine and meet in KL! ... more   less 

Additional Information about Shangri-La Hotel Kuala Lumpur

Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $114 - $214 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Kuala Lumpur 5*
Number of rooms: 662
Reservation Options:
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Also Known As:
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur
Hotel Style:
#1 Family Hotel in Kuala Lumpur
#1 Romantic Hotel in Kuala Lumpur
#2 Spa Hotel in Kuala Lumpur
#3 Luxury Hotel in Kuala Lumpur
#3 Business Hotel in Kuala Lumpur
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