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1/28/2018 1/29/2018
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    Shangri-La Hotel Kuala Lumpur

    11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
    Hotel website
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    1/28/2018 1/29/2018
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    Traveler (3923)
    Room & Suite (1085)
    Dining (479)
    • Excellent74%
    • Very good19%
    • Average5%
    • Poor1%
    • Terrible1%
    Travelers talk about
    “horizon club” (925 reviews)
    “lemon garden” (245 reviews)
    “arthur's bar” (87 reviews)
    Free Wifi
    Free Parking
    Breakfast Buffet
    Air Conditioning
    Non-Smoking Hotel
    Airport Transportation
    Room Service
    Poolside Bar
    Fitness center
    Wheelchair access
    Business Center
    Dry Cleaning
    Butler Service
    Shuttle Bus Service
    5.0 Star Hotel
    All hotel details
    Offers from Shangri-La Hotel Kuala Lumpur
    Offers & Announcements: Early Bird Deal - 25% OFF
    Hotel deals
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    Jan 28Jan 29
    1 room, 2 adults, 0 children
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    Standard Room

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    Write a ReviewReviews (7,410)
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    1 - 5 of 6,374 reviews

    Reviewed 2 days ago via mobile

    From the minute you walk in, the staff of this hotel cannot do enough for you. You will not meet a single member of staff that does not have a geniune smile on their face and be ready to assist you with whatever you require....More

    Thank Tazza7
    Response from SLKL-GM, General Manager at Shangri-La Hotel Kuala LumpurResponded 2 days ago

    Dear Guest, Thank you for staying with us during your recent trip to KL and for your fantastic review of our hotel. We are pleased to learn of your pleasant stay experience with us and that you were impressed with our staff service, room and...More

    Hotel's Favorite
    Reviewed May 27, 2017

    This is a great choice in KL. I arranged an airport pickup and was met promptly at the airport by a very courteous representative. At the hotel I as was escorted from the car to my room where check in was carried out quickly via...More

    10  Thank Julian S
    Response from SLKL-GM, General Manager at Shangri-La Hotel Kuala LumpurResponded May 29, 2017

    Dear Guest, Thank you for your fabulous review. We are glad to learn that you were happy with the variety of food served for breakfast in Lemon Garden. My staff and I look forward to being of service to you again in the near future....More

    Reviewed 3 days ago via mobile

    We loved this hotel and got a great deal on a premium suite so worth it! Views were amazing loved the room and a great location, only stayed for 1 night can’t wait to go back! Staff were very helpful, loved the horizon club food...More

    Thank gemzdaly
    Response from SLKL-GM, General Manager at Shangri-La Hotel Kuala LumpurResponded 2 days ago

    Dear Guest, Thank you for choosing to stay with Shangri-La Hotel Kuala Lumpur and for taking the time to write this lovely review. I am happy to note that our Horizon Club's services and facilities met your expectations and that you have enjoyed your stay...More

    Reviewed 4 days ago

    What can I say, we are back in KL and back in the Shangri-La, still a wonderful hotel still staffed by lovely helpful people, one small slip is the club which seems to have, not sure... reduced choice, still would not miss it. Always a...More

    Thank CNML-DXB
    Response from SLKL-GM, General Manager at Shangri-La Hotel Kuala LumpurResponded 3 days ago

    Dear Guest, Thank you for your continued support and for giving us a perfect score review. I am happy to note that our staff service met your expectations and also taken note of your constructive feedback. We certainly look forward to welcoming you back to...More

    Reviewed 4 days ago

    The choices of food at Lemon Garden was fantastic. Seafood spread was worth the trip not to mention the other different types of multi racial menu. Members of the staff were very helpful n attentive especially a waitress named Shu Ying, clearing our plates as...More

    Thank Susie C
    Response from SLKL-GM, General Manager at Shangri-La Hotel Kuala LumpurResponded 4 days ago

    Dear Guest, Thank you for your kind patronage at Lemon Garden and for giving us a positive score review. I am happy to note that our Seafood Dinner Buffet and staff service met your expectations and also taken note of your constructive feedback. It was...More

    Awards & Recognition
    Travelers' Choice2017 Winner
    Certificate of Excellence
    • Top amenities
    • Pool
    • Restaurant
    • Room Service
    • Fitness Center with Gym / Workout Room
    • Free High Speed Internet ( WiFi )
    • Spa
    • Free Parking
    • Bar/Lounge
    • Hotel Amenities
    • Business Center with Internet Access
    • Room Service
    • Free Parking
    • Shuttle Bus Service
    • Laundry Service
    • Airport Transportation
    • Dry Cleaning
    • Meeting Rooms
    • Concierge
    • Banquet Room
    • Multilingual Staff
    • Conference Facilities
    • Babysitting
    • Room amenities
    • Air Conditioning
    • Refrigerator in room
    • Minibar
    • Things to do
    • Pool
    • Restaurant
    • Fitness Center with Gym / Workout Room
    • Spa
    • Bar/Lounge
    • Hot Tub
    • Outdoor pool
    • Price range
    • $124 - $212 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Hotel Style
    • #1 Family Hotel in Kuala Lumpur
    • #1 Romantic Hotel in Kuala Lumpur
    • #3 Spa Hotel in Kuala Lumpur
    • #3 Business Hotel in Kuala Lumpur
    • #5 Luxury Hotel in Kuala Lumpur
    • Room types
    • Non-Smoking Rooms ,
    • Suites ,
    • Family Rooms ,
    • Smoking rooms available ,
    • Accessible rooms
    • Number of rooms
    • 662
    • Reservation Options
    • TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Ctrip TA, Shangri-La Hotels and Resorts, Agoda, Orbitz, Hotwire, Travelocity, Evoline ltd, HotelQuickly, Cancelon and getaroom.com so you can book your Shangri-La Hotel Kuala Lumpur reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
    • Location
    • Malaysia >
    • Wilayah Persekutuan >
    • Kuala Lumpur
    • Also Known As
    • Shangri La Kuala Lumpur ,
    • Shangri La Hotel Kuala Lumpur
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    Traveler (3923)
    Room & Suite (1085)
    Dining (479)
    Pool & Beach (186)
    Hotel & Grounds (2289)
    Bathroom (198)
    Business Center & Event Rooms (14)
    Family and Play Areas (12)
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    Nearby Restaurants
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    Ask a question
    Questions & Answers
    January 11, 2018|
    AnswerShow all 4 answers
    Response from alibobshadders | Reviewed this property |
    Hi Nicole I am not exactly sure as we didn't have the view of the petronas towers although we did get a great view of the single tower which looks fabulous in the evening with all the lights. If you ask for a room facing... More
    January 3, 2018|
    AnswerShow all 4 answers
    Response from susantiu | Reviewed this property |
    Older children, esp. teenagers are perfectly fine in the Horizon Club Lounge. Unless of course they behave like rowdy toddlers!
    January 3, 2018|
    AnswerShow all 4 answers
    Response from Christina L | Reviewed this property |
    Hi Sarahwild49.. it's not adults only for cocktail and canape hour... she can join in as well..
    Room Tips
    "Higher floor front side rooms have views of the Petronas"
    Read review
    "rooms are bad view & small ,specially deluxe rooms, and club rooms"
    Read review
    "Get a Club room"
    Read review
    "Ask for higher floor rooms. Book into Horizon Club and its all included"
    Read review
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