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Shangri-La Hotel, Kuala Lumpur

11 Jalan Sultan Ismail, Kuala Lumpur 50250 Malaysia
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COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (5275)
Room & Suite (1663)
Videos (1)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 10/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Shangri-La Hotel, Kuala Lumpur
Updated 10/27/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#13 of 636 hotels in Kuala Lumpur
Travelers' Choice
A traditional greeting from the heart awaits each of our guests on arrival to the Shangri-La Hotel, Kuala Lumpur. Our hotel is a welcome retreat from the bustling streets of the city; relax poolside in our tropical gardens, re-connect over drinks in our sun drenched lounge or rejuvenate and recharge at our Health Club & SPA. Perfectly situated in the heart of the city, the hotel is within walking distance to prime business, shopping and entertainment districts. Always attentive to our guests' comfort, the hotel also offers shuttle service to key areas such as KLCC, Pavilion Shopping Mall, Lot 10, Starhill Gallery and Fahrenheit 88. The preferred choice of business travellers, families and perfect for short staycations, Shangri-La Hotel, Kuala Lumpur also offers in-house kids’ activities (only Friday and weekends) that allows family bonding in a fun and relaxing environment. After a long day of exploring, return to discover our variety of dining experiences that are sure to surprise and delight.
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Room & Suite (1,663)1,663
Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Airport transportation
Valet parking
Paid public parking on-site
Hot tub
Pool / beach towels
Outdoor pool
Yoga room
Fitness / spa locker rooms
Breakfast available
Breakfast buffet
Breakfast in the room
Happy hour
Kid-friendly buffet
Kids' meals
Special diet menus
Poolside bar
Indoor play area for children
Kids pool
Highchairs available
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Facial treatments
Foot massage
Full body massage
Head massage
Neck massage
Steam room
24-hour security
Baggage storage
Currency exchange
Executive lounge access
Non-smoking hotel
Butler service
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Interconnected rooms available
Flatscreen TV
Room service
Seating area
VIP room facilities
Wardrobe / closet
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Room types
City view
Non-smoking rooms
Family rooms
Good to know
Languages Spoken
English, Chinese, Malay
Hotel links
Special Offer:Book Direct and Save


Full view
100Great for walkers
Grade: 100 out of 100
137Restaurantswithin 0.3 miles
24Attractionswithin 0.3 miles
8,379Reviews116Q+A100Room tips
Traveler rating
  • 6,186
  • 1,604
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Time of year
Traveler type
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Popular mentions
Traveler38163941787 wrote a review Jan 2021
1 contribution
We stayed for one night at the Family Premier Suite, to celebrate birthday of our daughter. The room is big enough for a small celebration. Kids were very happy as they could sleep in a tent during our stay. Kids also received the room’s amenities.They could spent some time bathing in the bath tub too. Overall, nice experience!
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Review collected in partnership with this hotel
Date of stay: January 2021
Sleep Quality
Response from Gonzalo Duarte Silva, General Manager at Shangri-La Hotel, Kuala Lumpur
Responded Jan 12, 2021
Dear Traveler38163941787, Thank you for sharing your feedback with us . We're honored to be your preferred location when celebrating your daughter's birthday. We're also very pleased that your little ones are creating memorable #Myshangrila moments while with us. We look forward to welcoming you and your family back again soon! Take care. Warm regards, Gonzalo Duarte Silva General Manager
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Xin-Fang wrote a review Oct 2020
Kuala Lumpur, Malaysia1,457 contributions112 helpful votes
Hotel's Favorite
Our first visit to SRL was an afternoon tea at Lobby Lounge. Then we decided to have a staycation in SRL. The moment I met the personnel that greeted me with happy smile, I knew I was going to fall in love with SRL, and I did! The hospitality provided by the hotel staffs was commendable. The suite we stayed was spacious with a working station, a separate living area and the comfortable large bed. The ensuite marble bathroom was marvelous. I like the two basins, one for me and one for him. I enjoyed my time in the bathtub while watching the TV. Oh yes, they have a TV in the bathroom. The premium toiletries provided by SRL was lovely too. We had our afternoon tea and cocktails with canapes in the Club Lounge. The staffs were courteous and helpful. The breakfast buffet at Lemon Garden was delicious with many choices available. Overall, we had a wonderful staycation in SRL. We will be back for birthday and anniversary celebration ;)
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Date of stay: September 2020
2 Helpful votes
Response from Gonzalo Duarte Silva, General Manager at Shangri-La Hotel, Kuala Lumpur
Responded Oct 27, 2020
Dear Xin-Fang, Thank you for choosing Shangri-La Hotel, Kuala Lumpur and for leaving us your feedback. We're happy to note that you have experienced an exceptional stay from the time you checked-in. Since you really enjoyed dining at Lemon Garden, do explore the promotions we have during lunch and dinner. With festivities such as Deepavali and Halloween coming up, our chefs will prepare something special for everyone to enjoy. We look forward to welcoming you back for more memorable celebrations to come. Thank you. Warm regards, Gonzalo Duarte Silva General Manager
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Eyka Zara wrote a review Jan 2021
Petaling Jaya, Malaysia1 contribution
Ive checked in into an occupied room which there is a luggage and coat the room. The room was dusty even the sejadah was dusty too till my son catch a flu. Ive requested for a city view(klcc/menara kl) but yet it facing those unknown building that blocked the city view and the reservation told me that if Ive ugrade to executive room i can get a high floor but they end up giving me at level 12 only with not a better view instead knowing we are celebrating new year there.such an upset staycation for us despite willing to pay an upgrade for a better city view which is high floor..plus, they checked in me in an occupied room, that’s horrifying(what if theres somebody inside that still naked after bathing and so on)..ShangRi La, u cant do this with your 5 stars standard to your guest. There’s no compensation even after ive made complaint to your service centre(calling 0 on the hotel phone). The toilet flash button is not really working and even the hose pipe has broken/leaking. The sink is clogged too. What a terrible room for our new year celebration. Even the price for our dinner at their coffee house is overpriced which is RM63 for a decent beef burger...Totally pissed off staycation my family & i had ever.
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Review collected in partnership with this hotel
Date of stay: December 2020
Sleep Quality
Response from Gonzalo Duarte Silva, General Manager at Shangri-La Hotel, Kuala Lumpur
Responded Jan 7, 2021
Dear Eyka Z, Thank you very much for staying at the Shangri-La Hotel, Kuala Lumpur recently and for taking the time to share your experience. While we strive to provide impeccable service and facilities for all our guests - your feedback is valuable for our continuous improvement. I am truly sorry to read your comments on the various unpleasant experiences you have encountered during your recent stay with us. I am disappointed that we failed to meet and exceed your expectations and I would like to express my sincere apologies for all the inconvenience caused. We look forward to welcome you back on the 16 January and we hope that we will be able to restore your confidence in our service standards. Take care and stay safe. Warm Regards, Gonzalo Duarte Silva General Manager
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Musaaphir wrote a review Jan 2021
Bandar Puchong Jaya, Malaysia2 contributions
Conformable room..Clean Bathroom. Nice shower. Restaurants clean. Staff very polite and helpful including the receptionists. The landscaping near the swimming pool and fish pond gives us a feeling of being away from the city.
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Review collected in partnership with this hotel
Date of stay: December 2020
Sleep Quality
Carolyn H wrote a review Dec 2020
Johor Bahru, Malaysia13 contributions
Absolutely no negatives that I can think of. Last minute booking for one night (made the same day we arrived), upgraded to a 2 day special offer no problems on check-in. Covid measures in place from the front door onwards. Staff all very friendly and helpful. Room was bright and airy. Very comfortable mattress. Lots of hot water and pressure. Food was great, both at breakfast (buffet but with covid measures -ie staff dishing), and at the Club lounge evening cocktail/drinks. Best hot chocolate I've had in ages!!!
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Review collected in partnership with this hotel
Date of stay: December 2020
Sleep Quality
$99 - $171 (Based on Average Rates for a Standard Room)
shangri la kuala lumpur, shangri la hotel kuala lumpur
MalaysiaWilayah PersekutuanKuala Lumpur
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Frequently Asked Questions about Shangri-La Hotel, Kuala Lumpur
Which popular attractions are close to Shangri-La Hotel, Kuala Lumpur?
Nearby attractions include Menara Kuala Lumpur (0.2 miles), KL Tower Mini Zoo (0.1 miles), and Sky Deck KL Tower (0.2 miles).
What are some of the property amenities at Shangri-La Hotel, Kuala Lumpur?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Shangri-La Hotel, Kuala Lumpur?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Shangri-La Hotel, Kuala Lumpur?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Shangri-La Hotel, Kuala Lumpur?
Yes, free parking, paid public parking on-site, and secured parking are available to guests.
What are some restaurants close to Shangri-La Hotel, Kuala Lumpur?
Conveniently located restaurants include Beta KL, Zenzero Restaurant & Wine Bar, and Skillet at 163.
Are there opportunities to exercise at Shangri-La Hotel, Kuala Lumpur?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Shangri-La Hotel, Kuala Lumpur have an airport shuttle?
Yes, Shangri-La Hotel, Kuala Lumpur offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Is Shangri-La Hotel, Kuala Lumpur located near the city center?
Yes, it is 0.7 miles away from the center of Kuala Lumpur.
Are any cleaning services offered at Shangri-La Hotel, Kuala Lumpur?
Yes, dry cleaning and laundry service are offered to guests.
Does Shangri-La Hotel, Kuala Lumpur offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.