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Shangri-La Hotel Kuala Lumpur

Travelers' Choice award winner
06/11/2017 06/12/2017
1 room 2 adults 0 children
$118*
$107*
Great Deal
$110*
$118*
$107*
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Shangri-La Hotel Kuala Lumpur
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6,882 Reviews from our TripAdvisor Community

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Showing 5,932: English reviews
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Singapore, Singapore
Reviewed yesterday NEWvia mobile

Good service; even before I checked in, my email queries were promptly and politely answered. After checked in, the polite staff was always smiling. Facilities were good; gym was well equipped. Security was good too with every car boot searched.

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Helpful?
Thank h0pin
Reviewed yesterday NEWvia mobile

Compared to Shangri-la in Manila, this is a far cry from its popularity and brand name. Room isn't very clean - i found dust behind the curtains and some on the wood furnitures. Option for pillows are usually offered by other 5-star hotels but not this one. Room design looks old, paint is old. I love their toiletries though because...

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Helpful?
Thank Cecille A
Jersey, United Kingdom
Reviewed 2 days ago NEW

This is a great choice in KL. I arranged an airport pickup and was met promptly at the airport by a very courteous representative. At the hotel I as was escorted from the car to my room where check in was carried out quickly via iPad. My room was beautifully appointed, in fact the whole hotel is very classy. Breakfast...

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Helpful?
Thank Julian S
Wiltshire, United Kingdom
Reviewed 3 days ago NEW

We arrived very early in the morning after an overnight flight knowing that our room would not be ready until the afternoon but hoping we could leave our bags. They were amazing! We were given breakfast and within an hour they had found a room for us! We had decided to splash out and had booked a club room and...

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Thank Libby S
Glasgow, United Kingdom
Reviewed 3 days ago NEWvia mobile

Stayed 3 nights at Shangri La KL and it was an excellent choice of hotel. Location was central to all the attractions and restaurants. Rooms were brilliant, spacious with excellent facilities, coffee machine, fridge, bath and shower as standard in club rooms. All including a wide range of complimentary toiletries.  We stayed with breakfast only and they had a great...

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Thank Adnan H
Reviewed 4 days ago NEWvia mobile

This is a stunning hotel in a perfect location. Service is outstanding. So why does management throw it all away on small items - pathetic minibar, weedy hairdryer and towels of a size and quality that you would find in a Novotel?

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Helpful?
Thank Tim H
singapore
Reviewed 5 days ago NEWvia mobile

This is the hotel of our choice when in Kuala Lumpur. Very good location and property quality from lobby to rooms. Staff are pleasant and welcoming. Newly renovated Lemon garden coffee house where breakfast is served is attractive and bright. Only comment is some untrained staff in the lemon garden who were gathered, some 5 of them around mid afternoon...

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Helpful?
1Thank SunMoonShine
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us. We are happy to know that you have thoroughly enjoyed your stay with us. My staff and I certainly look forward to being of service to you again in the near future. Thank you. Best regards, Manfred Weber, Area General Manager.

Edmonton, Canada
Reviewed 5 days ago NEW

I stayed at the Shangri-La Kuala Lumpur for 9 days during a recent conference - it was a revelation how amazing the customer service was! From the housekeeping staff to the concierge, these were the most helpful and kind hotel staff I've ever encountered. The hotel itself is a short 5-minute walk from the Petronas Towers and about a 20-minute...

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Helpful?
Thank Edmonton1976
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for your fabulous review. We are truly delighted to learn that you have enjoyed your overall stay experience with us. We certainly look forward to being of service to you again soon. Thank you. Best regards, Manfred Weber, Area General Manager.

Johannesburg, South Africa
Reviewed 6 days ago NEW

A short busy conference in KL and it was at the Shangri-La Hotel. A very good location with very good facilities to match. Within a short distance to the major attractions and if not, a short cab ride. Rooms are quiet, even though situated in the city and on a main road. Breakfast was very good and the service of...

Review collected in partnership with shangri-la.com
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Helpful?
Thank Fuzzywuzzy_pj
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your business trip. We are glad to learn that you were satisfied with the room and breakfast. We have also taken note of your comments regarding your stay experience and certainly look forward to welcoming you back to the hotel again in the near future. Thank you. Best regards, Manfred Weber,...

Sydney, Australia
Reviewed 1 week ago NEW

This hotel spells "Opulent" with a capital 'O'. From the reception to the restaurants and guest rooms, everything is well appointed and the location is right in the middle of the city where visitors can walk almost anywhere. About a 5 mins walk to the Petronas Towers with hundreds of shops and eateries. Their buffet breakfast, lunch and dinners are...

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Helpful?
Thank cphang
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us. We are happy to know that you have thoroughly enjoyed your stay with us. My staff and I certainly look forward to being of service to you again in the near future. Thank you. Best regards, Manfred Weber, Area General Manager.

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06/11/2017 06/12/2017
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Spa
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Public Wifi
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Shangri-La Hotel Kuala Lumpur, an award winning 5-Star luxury hotel renowned for its consistent extraordinary customer service, culinary and fine dining experience. Located in the heart of Kuala Lumpur's commercial, entertainment and shopping district with easy access to most tourist attractions. The only hotel in KL that sits within beautiful lush gardens offering extensive meetings facilities, large multi-divisible ballroom along with wide variety of guest rooms, 101 suites and a Horizon Club that caters to business/ leisure travellers, MICE delegates as well as high profile guests and socialites. It's an extraordinary place to stay, dine and meet in KL! ... more   less 

Additional Information about Shangri-La Hotel Kuala Lumpur

Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $137 - $152 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Kuala Lumpur 5*
Number of rooms: 662
Reservation Options:
TripAdvisor is proud to partner with Shangri-La Hotels and Resorts, Booking.com, Expedia, Hotwire, Asiatravel.com Holdings, Travelocity, Agoda, Orbitz, Hotels.com, Cancelon, Cheap Tickets, TripOnline SA, HotelQuickly and HRS so you can book your Shangri-La Hotel Kuala Lumpur reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur
Hotel Style:
#1 Family Hotel in Kuala Lumpur
#1 Romantic Hotel in Kuala Lumpur
#3 Business Hotel in Kuala Lumpur
#3 Spa Hotel in Kuala Lumpur
#5 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travelers have asked, with answers from Shangri-La Hotel Kuala Lumpur staff and other travelers.
70 questions
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Questions? Get answers from Shangri-La Hotel Kuala Lumpur staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“If you can afford it book a room on the club floor for access to the the club lounge”
397libbys, 3 days ago | Read review
“Always ask for a city-view room.”
cphang, 1 week ago | Read review
“Go for the club room it is well worth it.”
FirmfriendsLondon, 1 week ago | Read review
“City view so you get the opportunity to see the busy and bustier city with people in cars, scooters and on foot.”
Boss_Lass_007, 1 week ago | Read review
“A Club room is a must...fantastic staff who couldn't be kinder, nicer or more efficient.”
markyfuk, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
Expedia.com
$107* /night
View Deal
Shangri-La.com$110
TripAdvisor$107
HotelQuickly$118
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*Disclaimer
Prices are for 1 room, 2 adults
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