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Shangri-La Hotel Kuala Lumpur

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Shangri-La Hotel Kuala Lumpur
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6,798 Reviews from our TripAdvisor Community

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Reviewed yesterday NEW

The Shangri-La in Kuala Lumpur is a nice hotel to stay at when being in KL. It is very close to the city center so the Petronas Towers and the TV tower are both within walking distance. If you are alright with a 20 minute walk you can even walk to the market and botanical garden. The view from the...

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Thank Kim W
A TripAdvisor Member
1 review
Reviewed yesterday NEW

Excellent hotel with great staff located close to shopping areas and restaurants The Horizon Club offered great service well worth the upgrade The staff were very attentive and helpful We will always stay in this hotel when visiting Kuala Lumpur

Review collected in partnership with shangri-la.com
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Thank A TripAdvisor Member
Bolton, United Kingdom
Reviewed yesterday NEW

We stayed at this hotel during a family holiday in which we had 3 premier suites (horizon club). The rooms were of exceptional quality as were the hotel services and breakfast, canapes and afternoon tea in the restaurant. The thing that stood out for me was the level of service with the staff always looking to go the extra mile....

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2Thank Apollo2801
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for your fabulous review of our hotel. We are pleased that you were happy with the room and our staff. Your compliments will certainly spur us on to do even better for our guests. We look forward to your return for another exceptional stay soon. Thank you. Best regards, Manfred Weber, Area General Manager.

Bangkok, Thailand
Reviewed yesterday NEW

When you stay at a 5-star hotel, you expect a luxurious, comfortable room that is well furnished, and a nice bathroom. The Shangri-La, Kuala Lumpur provided all that and more. Our room was comfortable and so was the bed. We had a nice city view, especially lovely at night. But, for us, what set this hotel apart was the outstanding...

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Helpful?
Thank Don_Muang
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying at Shangri-La Hotel, Kuala Lumpur and for sharing your wonderful experience on TripAdvisor. We are happy to know that you have thoroughly enjoyed your stay with us. We look forward to welcoming you back for another luxurious stay this autumn. Thank you. Best regards, Manfred Weber, Area General Manager.

Japan
Reviewed yesterday NEW

The quality of service was excellent. Especially staffs were very kind. They provided a lot of high quality services before I requested. I have never experienced such a wonderful service. Whenever I visit Kuala Lumpur, I would like to stay at Shangri-La. Thank you very much.

Review collected in partnership with shangri-la.com
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Thank 007KenBond
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for your excellent review. It is wonderful to learn of your great satisfaction with our hotel. All of us certainly look forward to your return again soon. Thank you. Best regards, Manfred Weber, Area General Manager.

Perth, Australia
Reviewed yesterday NEW

We've been here 3 times now, and the hotel never disappoints. Excellent service, food and hospitality. Staff are friendly and accommodating. I highly recomend upgrading to Club room. Located close to major shopping at Pavillion and KLCC shopping malls.

Review collected in partnership with shangri-la.com
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Thank Shayne168
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for your kind patronage. We are glad that you found our staff very friendly and accommodating. We certainly look forward to being of service to you again. Thank you. Best regards, Manfred Weber, Area General Manager.

Nelson, New Zealand
Reviewed 2 days ago NEW

My sister and I spend two nights here before travelling on to Kathmandu. We arrived at 9am. Our rooms were not quite ready so were offered breakfast which was so good after a 10 hour flight. Everything about our stay was perfect. The gym had all the cardio equipment I needed as well as cool water and good aircon. The...

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Thank LisaMarie8998
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us. We are happy to learn that you were delighted with your overall stay experience with us at Shangri-La Hotel, Kuala Lumpur. My staff and I look forward to welcoming you back to the hotel again soon. Thank you. Best regards, Manfred Weber, Area General Manager.

Derby, United Kingdom
Reviewed 2 days ago NEW

Staying in KL for 4 nights at the Shangri la before moving on to Thailand. Arrived after a long trip from the UK with my wife and daughter. From arriving at the airport the service and efficiency that this hotel provides is second to none. We were personally met at the hotel entrance and escorted to our own private check...

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Thank victor056
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for your lovely review of our hotel. We are pleased that you were happy with our service and our attention to details. We look forward to welcoming you back to the hotel again in the near future. Thank you. Best regards, Manfred Weber, Area General Manager.

Reviewed 2 days ago NEWvia mobile

Was in kl for a day for some meetings. Stayed at the shanghrila. Efficient pick up at the airport,in swanky limo ,efficient check in and great rooms. Shangrila kl has it all Very attentive staff,good breakfast spread It makes sense to stay here Will return

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Thank Deepak T
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La Hotel, Kuala Lumpur. We are happy to know that you have thoroughly enjoyed your stay with us. My staff and I certainly look forward to being of service to you again in the near future. Thank you. Best regards, Manfred Weber, Area General Manager.

Jakarta, Indonesia
Reviewed 3 days ago NEW

I stayed at the Shangri-la KL on my business trip then extended 2 more days for leisure. The hotel is located within walking distance from twin tower and about 300m from Bukit Nanas monorail station. I love everything about this hotel, the room, breakfast, restaurant & gym. They have nice sitting area by the pond, I just love to chill...

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Helpful?
Thank Kizku
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for your fabulous review. We are glad to learn that you were happy with the overall stay in the hotel. All of us certainly look forward to your return to the hotel soon. Thank you. Best regards, Manfred Weber, Area General Manager.

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Spa
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Public Wifi
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Shangri-La Hotel Kuala Lumpur, an award winning 5-Star luxury hotel renowned for its consistent extraordinary customer service, culinary and fine dining experience. Located in the heart of Kuala Lumpur's commercial, entertainment and shopping district with easy access to most tourist attractions. The only hotel in KL that sits within beautiful lush gardens offering extensive meetings facilities, large multi-divisible ballroom along with wide variety of guest rooms, 101 suites and a Horizon Club that caters to business/ leisure travellers, MICE delegates as well as high profile guests and socialites. It's an extraordinary place to stay, dine and meet in KL! ... more   less 

Additional Information about Shangri-La Hotel Kuala Lumpur

Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $117 - $174 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Kuala Lumpur 5*
Number of rooms: 662
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Shangri-La Hotels and Resorts, Orbitz, Booking.com, Travelocity, Hotwire, Asiatravel.com Holdings, Cancelon, TripOnline SA and HotelQuickly so you can book your Shangri-La Hotel Kuala Lumpur reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur
Hotel Style:
#1 Family Hotel in Kuala Lumpur
#1 Romantic Hotel in Kuala Lumpur
#3 Spa Hotel in Kuala Lumpur
#3 Business Hotel in Kuala Lumpur
#4 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travelers have asked, with answers from Shangri-La Hotel Kuala Lumpur staff and other travelers.
67 questions
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Questions? Get answers from Shangri-La Hotel Kuala Lumpur staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“The higher up, the better the view”
kimw903, yesterday | Read review
“If can afford it, the premier suites are amazing with L'Occitane bathroom amenities. The view from our floor (28th) was great.”
Apollo2801, yesterday | Read review
“The 10th floor facing toward the Petronas Twin Towers (but not in sight) gives a pleasant view.”
  • Night view from our room
  • Room toward the windo
  • Room looking toward the door
Don_Muang, yesterday | Read review
“Upgrade to a suite”
victor056, 2 days ago | Read review
“Upper floors with lounge access, worth the extra money”
910svend, 4 days ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question