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Shangri-La Hotel Kuala Lumpur

Travelers' Choice award winner
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11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
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MYR8 Breakfast Free WiFi
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5,979 Reviews from our TripAdvisor Community

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Showing 5,172: English reviews
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed today NEW via mobile

Arthur's bar and restaurant at the Shangri La Hotel a Kuala Lumpur is a pleasant place to sit and enjoy a cool drink and good meal while watching the busy Kuala Lumpur world go by from their window section of the restaurant. Staff very friendly and even though we were not guests of the hotel we received excellent service.

Helpful?
Thank Shazzax
Sarasota, Florida
1 review
5 of 5 stars Reviewed today NEW

Awesome,Awesome,Awesome expierience . This hotel is in its own category . From arrival to departure every detail was taken care of it. Loved it.We will be back for sure when visiting KL or any other city with Shangria-La name on it.

Review collected in partnership with shangri-la.com

Helpful?
Thank PeterTuro
Limassol, Cyprus
Level Contributor
15 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed today NEW

Absolutely stunning! The view, the breakfast, the location, the hotel facilities everything impeccable! Super close to the Petronas Twin Towers and the city center with all within walking distance (sights, shopping, restaurants)

Helpful?
Thank EChristou
Level Contributor
4 reviews
5 of 5 stars Reviewed yesterday NEW

Stayed for 2 nights in this beautiful hotel and couldn't find fault. They kindly upgraded us to a suite which was fantastic and really added to our stay. The Horizon Club was a real treat. The hotel is in a great location for exploring the city, close to the sky train and major shopping areas. Spent one afternoon by the... More 

Helpful?
Thank Lauren A
Noida, India
Level Contributor
36 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed yesterday NEW

I suppose i took one star out because we also stayed at The Majestic during this same trip and compared to their standard room, the Shangri La's club room ( was very nicely appointed) was so tiny that it felt quite underwhelming. Thankfully we booked a KL tower view club room and the light show at night made my 2... More 

Helpful?
1 Thank Dhruva34
Bangkok
Level Contributor
75 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We booked this hotel because of high review rating and it did not disappoint us at all. Hotel is well maintained, room was excellent and of course service is superb. We stayed at executive suite, they gave us the room on their highest floor which gave a beautiful panorama view. Horizon club was also wonderful, great service especially club manager... More 

Helpful?
Thank pivorbuth
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us and for your fantastic review of our hotel. It is wonderful to know that you have rated your room as excellent and that you were satisfied with our service. We are certainly very happy to have been of service to you and look forward to welcoming you back to the hotel soon.... More 

Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

The location is very good; the service is well, the room is quite and clean. The breakfast and room services are excellent and the presence of the restaurant inside the hotel invite you to live a comfortable stay. Good customer service. Perfect.

Helpful?
Thank callme_antonio
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La Hotel, Kuala Lumpur. We are pleased to learn from your review that you were impressed with our breakfast and room service. It was certainly a pleasure to have been of service to you, and we look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred... More 

Tsim Sha Tsui, China
2 reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

Couldn't be better...simply excellent. The staffs were offering top notch service and the F&B options are worth craving for. My room was tip top with great amenities. Well done to the management. Will definitely be back again. Thanks Shang.

Helpful?
Thank Nicholas S
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for rating your stay experience as excellent. It is delightful to know that you were satisfied with our hotel's facilities and services, as well as our staff. We are very happy to have been of service to you and certainly look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber,... More 

Singapore
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

A hotel that lives up to its reputation as a global brand. In its facilities and services. Rooms are really up to its 5 star status. Many restaurants to choose. A really great hotel. My wife and I really enjoyed our stay. Thank you.

Helpful?
Thank jerrygohgt1968
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us and for your nice review of our hotel. We are delighted to learn that our hotel's facilities and services have met your expectations. It was a pleasure to have been of service to you, and we look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber,... More 

Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Stayed for 3 nights in a premier room. This was our first time in KL. Pro: All the Staff were really lovely, kind and helpful. Room was great- spacious, good views, very clean, shower with separate bath. Pool area was nice especially after a long walk around town. Shuttle to take you to nearby shopping centres. Ok: Ten minute walk... More 

Helpful?
1 Thank mango_mangi
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us during your first visit to Kuala Lumpur. I am truly pleased to know that you have enjoyed your stay with us and that you have found our staff helpful. We are very happy to have been of service to you and certainly look forward to welcoming you back to the... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Spa
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Free Parking
Official Description (provided by the hotel)
Shangri-La Hotel Kuala Lumpur, an award winning 5-Star luxury hotel renowned for its consistent extraordinary customer service, culinary and fine dining experience. Located in the heart of Kuala Lumpur's commercial, entertainment and shopping district with easy access to most tourist attractions. The only hotel in KL that sits within beautiful lush gardens offering extensive meetings facilities, large multi-divisible ballroom along with wide variety of guest rooms, 101 suites and a Horizon Club that caters to business/ leisure travellers, MICE delegates as well as high profile guests and socialites. It's an extraordinary place to stay, dine and meet in KL! ... more   less 

Additional Information about Shangri-La Hotel Kuala Lumpur

Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $122 - $218 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Kuala Lumpur 5*
Number of rooms: 662
Reservation Options:
TripAdvisor is proud to partner with Booking.com, TripOnline SA, Hotwire, Hotels.com, Expedia, Agoda, Odigeo, Cancelon, Orbitz, Priceline, Travelocity, Otel, Shangri-La Hotels and Resorts, Asiatravel.com Holdings and Jetsetter so you can book your Shangri-La Hotel Kuala Lumpur reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur
Hotel Style:
#1 Luxury Hotel in Kuala Lumpur
#1 Spa Hotel in Kuala Lumpur
#1 Family Hotel in Kuala Lumpur
#1 Romantic Hotel in Kuala Lumpur
#3 Business Hotel in Kuala Lumpur
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