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Shangri-La Hotel Kuala Lumpur

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Shangri-La Hotel Kuala Lumpur
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6,201 Reviews from our TripAdvisor Community

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Showing 5,357: English reviews
Droitwich
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed today NEW

Our travel agent had booked us a standard room which we thought was looking a little tired - there were stains on the carpet and the edges of some of the furniture were noticeably chipped/worn. Having dodged children on skateboards in the main lobby we enquired about paying for an upgrade to a Horizon Club room and gladly paid the... More 

Review collected in partnership with this hotel

Helpful?
Thank peterdj
London, United Kingdom
Level Contributor
125 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
4 of 5 stars Reviewed yesterday NEW

Generally what you would expect from an expensive 5 star. Service and rooms all good. Well located. The pool isn't fantastic but is satisfactory. Offered a paid upgrade at check in - didn't take it and the room we got was small. Good location.

Helpful?
Thank Michael P
Chester, United Kingdom
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed yesterday NEW

stayed at this hotel as a stopver for 2nights before flying out to austraila, booked the Horizon Club with endless cakes and coffee - and high tea and cocktail and canapes everyday (also includes wine, beer and spirits) - definitely worth doing. The food was amazing and the service was second to none. the rooms was clean and confortable, all... More 

Helpful?
1 Thank jtsang72
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us and for your fabulous review of our hotel. We are glad to learn that you were happy with our services and the food. It would be a great pleasure to welcome you back again. Thank you. Best regards, Manfred Weber, Area General Manager. More 

Seoul, South Korea
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

Shangri-La KL is already quite popular among people, so not going to tell you every detail but what I actually felt this time. - Hotel's pretty huge and has classy lobby. But number of sofa/chairs are not placed with enough numbers. While you still could use some at lobby cafe though. - Room looks a bit old fashioned, but clean... More 

Helpful?
1 Thank Sean J
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your business trip to Kuala Lumpur. We are glad to learn that you were satisfied with the overall stay in our hotel. We certainly look forward to being of service to you again on your next trip. Thank you. Best regards, Manfred Weber, Area General Manager. More 

netherlands
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Love this hotel. Got a free upgrade to a suite with 3 rooms, awesome. In the room litteraly everything was available. The ataff is very helpfull and kind. And it has a great and large bar inside. It situated in the city centre. Street across the street was not so easy to pass because of the traffic. Ill definately will... More 

Helpful?
1 Thank JeroenBon
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La Hotel, Kuala Lumpur. It was indeed a pleasure being of service to you and we certainly look forward to welcoming you back to the hotel in the near future. Thank you. Best regards, Manfred Weber, Area General Manager. More 

London, United Kingdom
Level Contributor
41 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed for 3 nights in sept 16. Rooms well appointed and spacious. Pool facilities were great for relaxing in the afternoon after exploring KL in the morning. Concierge helpful in suggesting restaurants.

Helpful?
1 Thank NeilC5
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your recent trip to Kuala Lumpur. We are happy to know that you enjoyed our pool facilities. My staff and I look forward to being of service to you again soon. Thank you. Best regards, Manfred Weber, Area General Manager. More 

Pretoria, South Africa
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW

Have been staying here for 14 years and it is the best stay in KL. The food is great although the restaurants in the hotel are very expensive. Arthurs's Grill is acceptable. the Music in the lobby lounge is normally quite good. Centrally located close to public transport.

Review collected in partnership with shangri-la.com

Helpful?
1 Thank FransVermaak
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for returning to stay with us and for your kind patronage through the years. We are happy to learn that you were delighted with your overall stay experience with us at Shangri-La Hotel, Kuala Lumpur. We look forward to welcoming you back to the hotel again soon. Thank you. Best regards, Manfred Weber, Area General Manager. More 

Level Contributor
5 reviews
4 hotel reviews
4 of 5 stars Reviewed 4 days ago NEW

Good hotel for business trip. Very convenient and close to a Central offices however not too close to shopping malls. Nice facilities and great client service Good breakfast spread and and sufficient space in the lobby lounge for informal business meetings

Review collected in partnership with shangri-la.com

Helpful?
Thank Grace B
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La Hotel, Kuala Lumpur. We are delighted to learn that you were happy with our facilities, service and breakfast. My team and I look forward to your return to the hotel in the near future. Thank you. Best regards, Manfred Weber, Area General Manager. More 

London, United Kingdom
Level Contributor
47 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The Malaysian capital's Shangri-La offering is a value-for-money, well-located listing which doesn't skimp on the service and the experience. A good place to base oneself in the city, with a huge variety of nightlife, dining and shopping options in the immediate vicinity. The accompanying Health Club boasts an impressive gym and service at the spa is detailed, personalised and all-round... More 

Review collected in partnership with shangri-la.com

Helpful?
1 Thank Jonathan A
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your recent trip to Kuala Lumpur. We are so glad that you enjoyed our hotel facilities and spa services. We look forward to being of service to you again soon. Thank you. Best regards, Manfred Weber, Area General Manager. More 

Petaling Jaya, Malaysia
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed 4 days ago NEW via mobile

Room stay was very comfortable and service was good. Breakfast spread was a good variet however the place needs upgrading! Almost all The dining chairs were torn making it uncomfortable to sit on! Dirty and old rice cookers should not be placed on the buffet table where the Japanese section was. One would not expect this of a 5 star... More 

Helpful?
Thank sawgs71
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay with us and for your review of our hotel. Please be assured that your comments has been noted and will be looked into. It was a pleasure being of service to you and we look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, Area General... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Spa
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Shangri-La Hotel Kuala Lumpur, an award winning 5-Star luxury hotel renowned for its consistent extraordinary customer service, culinary and fine dining experience. Located in the heart of Kuala Lumpur's commercial, entertainment and shopping district with easy access to most tourist attractions. The only hotel in KL that sits within beautiful lush gardens offering extensive meetings facilities, large multi-divisible ballroom along with wide variety of guest rooms, 101 suites and a Horizon Club that caters to business/ leisure travellers, MICE delegates as well as high profile guests and socialites. It's an extraordinary place to stay, dine and meet in KL! ... more   less 

Additional Information about Shangri-La Hotel Kuala Lumpur

Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $115 - $224 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Kuala Lumpur 5*
Number of rooms: 662
Reservation Options:
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Also Known As:
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur
Hotel Style:
#1 Family Hotel in Kuala Lumpur
#1 Romantic Hotel in Kuala Lumpur
#2 Spa Hotel in Kuala Lumpur
#3 Business Hotel in Kuala Lumpur
#3 Luxury Hotel in Kuala Lumpur
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