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Shangri-La Hotel Kuala Lumpur

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6,089 Reviews from our TripAdvisor Community

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Showing 5,264: English reviews
England
Level Contributor
250 reviews
68 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
4 of 5 stars Reviewed yesterday NEW via mobile

I stayed here for 3 nights in a premier selection suite which was very large and comfortable and reasonably priced. Only thing I felt was missing from the room is a walk in wardrobe, and also feels a little dated. Didn't really rate the turn down service as they don't really do much (in fact I don't even think they... More 

Helpful?
Thank Jonnym_7
Plymouth, United Kingdom
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We try and stay in a Shangri-La hotel if possible as we know the quality we are going to be treated to. This hotel was a great place to stay to be able to visit central Kuala Lumpur. The Petronas Towers are a five minute walk away. The only reason it isn't quite 5 star for me was the cold... More 

Helpful?
Thank DormorFamily
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW via mobile

Price is good. The Japanese Restirant is very good. The Chiness Resturant is so so. The hotel location is near the klcc. I say 5m walk. The hotel staff are friendly and always smiling. I am sure for the same cost or little more you can stay in a better more famous hotel with the same services. I might come... More 

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Thank sadig d
Abu Dhabi, United Arab Emirates
Level Contributor
4 reviews
3 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

We had a wonderful stay at the Shangri-La, even though it was just for a night. The Staff were really helpful and helped extend our stay for a bit more time outside the check-out time so that we can refresh and head to the airport for our evening flight back home. Breakfast spread at the restaurant was really huge and... More 

Review collected in partnership with shangri-la.com

Helpful?
Thank Sinitha B
London, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Arrived after long flight from London to be upgraded not only to the Horizon Club but into a huge corner suite with a great view of the city. Thank you Shangri La. We stayed for 4 nights and arrived during Ramadan. The main restaurant was rammed in the evenings as they had a ' Ramadan feast' offer. Even though the... More 

Helpful?
1 Thank Christina F
Widnes, United Kingdom
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

We stayed here for 4 nights as 2 couples plus our kids, 6 & 4. Booked horizon club rooms and the lounge was great. Lovely quiet breakfast and a 2 hour cocktail slot each day meant we definitely got our monies worth. The room was as we expected, nothing wow factor but a solid 5 star room in a city... More 

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1 Thank Vwadlewski
Chiang Mai, Thailand
Level Contributor
4 reviews
5 of 5 stars Reviewed 3 days ago NEW via mobile

Excellent hotel ever located in the heart of KL. Walkable to petonas towner. So much impressed. Best greetings guest, beautiful decorated. Super cleaned, luxurious hotel. Wonderful breakfasts. Values of stayed

Helpful?
Thank Beautifulrestaurant
Lincoln, United Kingdom
Level Contributor
261 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We had a wonderful few days here. We booked an executive room and were upgraded to a suite. This was brilliant with a teenager as we got our own spaces (and 2 toilets!). Breakfast was amazing. You can get cheaper food out of the hotel BUT not the same variety and choice of nationalities. We ate so much at breakfast... More 

Helpful?
Thank Karen F
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

My husband and I stayed here and loved it. We upgraded to a suite when we arrived. Although the rooms need updating I still found them to be very elegant. The staff in the hotel are very friendly and welcoming. I would definitely recommend this hotel to others.

Helpful?
Thank Anne J
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La Hotel, Kuala Lumpur. I am pleased to know that you have thoroughly enjoyed your stay with us and that you have found our staff friendly. My team and I look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber, Area General Manager. More 

Vancouver, Canada
1 review
5 of 5 stars Reviewed 5 days ago NEW

Awesome luxury hotel with very welcoming and friendly staff (especially the waitresses at the breakfast restaurant). Awesome gym and lock room facilities. Was very impressed by overall standard of the hotel. Cudos!

Review collected in partnership with shangri-la.com

Helpful?
Thank madmoon
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us and for your fantastic review of our hotel. We are absolutely glad to know that you were impressed with our hotel's facilities and services, especially our staff. All of us at Shangri-La Hotel, Kuala Lumpur certainly look forward to welcoming you back to the hotel soon. Thank you. Best regards, Manfred Weber,... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Shangri-La Hotel Kuala Lumpur, an award winning 5-Star luxury hotel renowned for its consistent extraordinary customer service, culinary and fine dining experience. Located in the heart of Kuala Lumpur's commercial, entertainment and shopping district with easy access to most tourist attractions. The only hotel in KL that sits within beautiful lush gardens offering extensive meetings facilities, large multi-divisible ballroom along with wide variety of guest rooms, 101 suites and a Horizon Club that caters to business/ leisure travellers, MICE delegates as well as high profile guests and socialites. It's an extraordinary place to stay, dine and meet in KL! ... more   less 

Additional Information about Shangri-La Hotel Kuala Lumpur

Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $114 - $215 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Kuala Lumpur 5*
Number of rooms: 662
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Shangri-La Hotels and Resorts, Hotwire, Odigeo, Otel, Hotels.com, Cancelon, HotelTravel.com, Agoda, Priceline, Orbitz, Expedia, Travelocity, Asiatravel.com Holdings and Jetsetter so you can book your Shangri-La Hotel Kuala Lumpur reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur
Hotel Style:
#1 Family Hotel in Kuala Lumpur
#1 Romantic Hotel in Kuala Lumpur
#2 Spa Hotel in Kuala Lumpur
#3 Business Hotel in Kuala Lumpur
#3 Luxury Hotel in Kuala Lumpur
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