as expected from Shangri-la's hotel this hotel was no exception , the hospitality the welcoming atmosphere, caring about small details the security all the staff were helpful without any exceptions attraction were close by you can walk easily to patrons towers however if you don't feel like walking there is a free shuttle bus will take you in specific timing... More 

A great stay, fantastic location, fantastic room - push the boat out and book an Horizon Club Room with the added benefits of afternoon tea and evening cocktails all free of charge. Over the years we have become great fans of the Shangri-la hotel chain and once again we were not disappointed. The welcome and service was first class

first of all the hotel is located 10 min. walk from the petronas twin towers and city centre, one min. walk from the nearest metro station which is just great, everything about my stay at the Shangri la was just great which was not a surprise! the best part was the service, all the staff were extremely nice and helpful,... More 

Arrived at the hotel after booking an executive suite. Got in upgrade, private check in with a glass of wine and rose petals in the bath. This hotel was after traveling all day from Indonesia. My husband and I couldn't wipe the smile of our face. Felt very spoilt. The suite has lounge, bedroom and bathroom. There is afternoon tea... More 

I was there in shangri la for 3 days in september , the service provided by the staff was simply excellent.Everything from check in to checkout was smooth. The property is located at a prime location and is just walkable distance to petronas twin tower.

Highly recommend Shangri-La for a stay in KL. Stayed in a Horizon Club suite, very reasonably priced. Staff are courteous, friendly and go out of their way to assist with any needs. It is clean and well organised, love the "Essence of Shangri-La" fragrance every time you stepped into the Lobby. Within walking distance of major shopping & sights but... More 

It was really nice experience in Malaysia . In this hotel the staff were so helpful . 5 star hotel where you can spend your vacation perfectly. Also it's close from the malls. The Arab area and the twin tower . When I visit Malaysia again I'll go to the same hotel .

A thoroughly enjoyable stay. Magnificent views from room! The hotel staff were friendly and very helpful. The swimming pool and gym facilities were excellent. Glad we upgraded our room as we enjoyed HighTea and the cocktails. Definitely will stay there again.

My 7-year old daughter and I stayed here for 3 nights. The hotel itself is very nice and the staff very courteous and helpful but as a traveler with kids I would probably stay elsewhere. The pool area is extremely dated and is just a concrete rectangle. There is a smaller, shallow pool that could be a spa bath but... More