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    Shangri-La Hotel Kuala Lumpur

    7,919 reviews
    #5 of 397 Hotels in Kuala Lumpur
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    11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
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    Guests 1 room, 2 adults, 0 childrenGuests 12
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    Traveler (4631)
    Room & Suite (1437)
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    About
    4.5
    Excellent
    7,919 reviews
    Location
    Cleanliness
    Service
    Value
    Travelers' Choice 2019 Winner
    Certificate of Excellence
    Shangri-La Hotel Kuala Lumpur, an award winning 5-Star luxury hotel renowned for its consistent extraordinary customer service, culinary and fine dining experience. Located in the heart of Kuala Lumpur's commercial, entertainment and shopping district with easy access to most tourist attractions. The only hotel in KL that sits within beautiful lush gardens offering extensive meetings facilities, large multi-divisible ballroom along with wide variety of guest rooms, 101 suites and a Horizon Club that caters to business/ leisure travellers, MICE delegates as well as high profile guests and socialites. It's an extraordinary place to stay, dine and meet in KL!
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    Property amenities
    Pool
    Restaurant
    Room Service
    Fitness Center with Gym / Workout Room
    Free High Speed Internet (WiFi)
    Spa
    Free Parking
    Bar/Lounge
    Airport Transportation
    Babysitting
    Banquet Room
    Breakfast Available
    Business Center with Internet Access
    Concierge
    Conference Facilities
    Dry Cleaning
    Hot Tub
    Laundry Service
    Meeting Rooms
    Multilingual Staff
    Outdoor pool
    Public Wifi
    Shuttle Bus Service
    Wheelchair access
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    Room features
    Accessible rooms
    Air Conditioning
    Family Rooms
    Minibar
    Non-Smoking Rooms
    Refrigerator in room
    Smoking rooms available
    Suites
    Good to know
    HOTEL STYLE
    Centrally Located
    Business
    HOTEL CLASS
    Hotel links
    Visit hotel website
    Offers & Announcements:Lunar Celebration
    Hotel deals
    7,919Reviews
    5,095Photos
    103Q+A
    100Room tips
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    Popular mentions
    +7
    Impressive hotel with excellent service! 10/10
    It was my very first time in Asia and having stayed at this hotel made my experience even better. The room is super spacious, with everything you need, the bed is super comfortable and, depending on your floor, you can get a great view of the city. Shangri-la Kuala Lumpur offers…
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    Date of stay: January 2019
    Response from SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur
    Responded yesterday
    Dear guest, Thank you for choosing Shangri-La Hotel, Kuala Lumpur! I'm glad to hear that your stay with us was made memorable by our staff members! Thank you for taking the time to leave us a comment and we hope to welcome you back for another fantastic stay. Best regards, Gonzalo Duarte Silva General Manager
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    +4
    Amazing hotel
    We stayed for 2 nights on our honeymoon. We booked into the Horizon Club bedroom to take advantage of the lounge. There is a separate check in the lounge, with cold towels and a drink. We were upgraded to a suite which was a lovely surprise. The staff in the hotel are…
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    Date of stay: January 2019
    +7
    Very comfortable hotel for family!
    Stayed in a club room for 5 nights. Exclusive benefit of club room guest were more than expected. Enjoyed noise-free, nice breakfast till 11AM, afternoon tea 3-5PM, Alcohol & Beverage 5-7PM in the club lounge. Room condition was flawless and my children didn't want to go out…
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    Date of stay: January 2019
    Response from SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur
    Responded 2 days ago
    Dear Guest, Thank you for choosing Shangri-La Hotel, Kuala Lumpur! I'm glad to note that our Club room, service, facilities and dining options were up to your expectations. We look forward to welcome you back for another great stay. Best regards, Gonzalo Duarte Silva General Manager
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    Very impressed
    Excellent and efficient service. Breakfast buffet is fantastic as is in room dining. Near shopping malls and public transport. Rooms are big and clean. I had a good time. My kids enjoyed it. Highly recommended.
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    Date of stay: January 2019
    Response from SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur
    Responded 2 days ago
    Dear guest, Thank you for your feedback and for staying with Shangri-La Hotel, Kuala Lumpur! I'm happy to note that our service, dining options, rooms and location were up to your expectations and that you had a fantastic time with your family, We look forward to welcome you back for another great stay. Best regards, Gonzalo Duarte Silva General Manager
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    A good hotel with excellent service
    We had arranged a transfer with the hotel, this went seamlessly. The hotel looked beautiful and definitely has that WOW factor. Staff were polite and welcoming. We looked forward to sampling the breakfast buffet after reading the reviews. There is certainly a wide choice but we…
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    Date of stay: January 2019
    Response from SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur
    Responded 2 days ago
    Dear Guest, First of all, thank you for staying with us! I'm glad to note that our service and facilities were up to your standard. I will take note on your feedback about the pillow so ensure a better experience. Thank you for leaving your feedback here on TripAdvisor, we look forward to welcome you back to the hotel some day. Best regards, Gonzalo Duarte Silva General Manager
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    123456…288
    Hi, i wanted to know that is bukit nanas a subway or monorail ?? What is the difference btw these two lines?? Thanks!
    Sorry I meant monorail
    1 vote
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    Can I get a Taxi outside the Hotel or Can I book taxi From Hotel Reception? Or does the Hotel have their own Car Services which I can Hire for 3-4 Days?
    For self driving, you may either get the conciege to help you upon arrival or prebook them before your trip.
    1 vote
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    Breakfast included?
    If you book a club room you get breakfast, unlimited tea and coffee, afternoon tea and early evening cocktails with canapes.
    2 votes
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    What is the best way to get to the hotel from KUL airport?
    Taxi is a fair mean of transportation from KLIA, the system at the airport is efficient and the price is excellent.
    1 vote
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    We are staying 21st and 22nd December. Are there any markets close to the hotel?
    There is the Central Market which is a lovely place to visit and the Petaling Street market which is more a Chinese market. You can take the train which is just a minute from the Shangri La and it will drop you of right at the Central market. The concierge of the hotel will be able to help you.
    0 votes
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    123456…21
    "i stayed on the 19th floor, i was out all day and did not take much notice of what was outside."
    "sun facing rooms are good"
    "Premier Rooms are quite spacious"
    "Ask for a higher floor (15+) for a better view"
    "You can request and they will do their best to accommodate (I even got upgraded)"
    PreviousNext
    123456…20
    PRICE RANGE
    $104 - $197 (Based on Average Rates for a Standard Room)
    ALSO KNOWN AS
    shangri la kuala lumpurshangri la hotel kuala lumpur
    LOCATION
    MalaysiaWilayah PersekutuanKuala Lumpur
    NUMBER OF ROOMS
    662
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