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Shangri-La Hotel Kuala Lumpur

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Shangri-La Hotel Kuala Lumpur
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5,999 Reviews from our TripAdvisor Community

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Showing 5,191: English reviews
Sunderland
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Everything about this hotel is wonderful. The room, bed and pillows were very comfortable and provided everything we needed. Bathroom spacious with beautiful marble fittings. The most outstanding feature is the customer service - absolutely first rate (especially Pat Alexander!!) From the moment you arrive - we were picked up at the airport which I would highly recommend - to... More 

Helpful?
Thank MichaelSunderland
London, United Kingdom
Level Contributor
156 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I am a frequent traveller and stay in more than my fair share of hotels and - as such - the 662 rooms/suites Shangril-La (a great brand in itself) Kuala Lumpur takes some beating. It's not only located in the heart of the Central Business District (CDB) but within comfortable walking distance of both KL Tower and the Petronas Twin... More 

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Thank stevebG6121BX
Thiruvananthapuram (Trivandrum), India
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

The shangri la is not a new hotel... But it definitely has to be one of the very best. The hotel interior is charming, the staff are courteous and the landscaping is exotic. The koi pond brimming with carp fish, just outside the lobby is tropical heaven!! The rooms ofcourse are comfy standard five star fare

Helpful?
Thank UnniRamesan
wolverhampton
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Stayed at the Shangri-La for meetings in KL. great location, as easily accessible by car. Also easy to walk then to other places of interest in downtown KL. free parking, very good (and free) wifi. Staff all very helpful. Used the business centre to courier a parcel, no problems. Rooms very good, no issues. Definitely recommend it, and will be... More 

Helpful?
Thank WolverhamptonBessie
London, United Kingdom
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

My stay at the Shangri-La Hotel Kuala Lumpur made my first time visit to the city spot on perfect. I arrived the morning of 11/07 after a very long and tiring flight from London but arriving to the stunning lobby with a lovely infused hotel fragrance in the air (which I wish could have bottled up and taken home with... More 

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Helpful?
1 Thank Anijnat
London, United Kingdom
Level Contributor
42 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Great hotel lovely and very attentive staff . We had a great stay used the pool very small but little finishing touches as the server bought over a jug of water with fruit and mint. In our room was a bowl of local fruit we did have a upgrade on the room to a premium suite , with a nice... More 

Helpful?
1 Thank sassylady2016
Canvey Island, United Kingdom
Level Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

The entrance is a grand affair and you are treated like royalty. It has to be one of the grandest hotels that it has been my pleasure to stay at. It is just a shame it was not for longer. The rooms were really clean and the whole experience was superb. This is the one to stay at in Kuala... More 

Helpful?
1 Thank muzzyboy
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us and for your wonderful review of our hotel. We are truly glad to learn that you were impressed with our hotel's facilities and services, especially our staff. It was a pleasure to have been of service to you, and we look forward to welcoming you back to the hotel soon. Thank you.... More 

Singapore, Singapore
Level Contributor
34 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

I have been staying in Shangri-la KL very regularly for the last 3 years, and the team have always gone out of their way to make me feel at home. The rooms are good, the bed is very comfortabble. The quality of food at Lemon Garden, Shang Palace and Arthur's Grill are all yummy and high quality. I would like... More 

Review collected in partnership with this hotel

Helpful?
1 Thank Singapore_Gal_EU
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for returning to stay with us and for your fabulous review of our hotel. We are absolutely happy to know that you have enjoyed the Shangri-La hospitality while staying with us. I would also like to thank you for your compliments on Lemon Garden Cafe, Shang Palace and Arthur's Bar & Grill. All of us at... More 

Edinburgh
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Lovely hotel, very very clean and staff are always so polite and swift to assist. The room was clean and breakfast was okay. Would stay again if I visited the city again. Close by to the pettiness towers and kl tower.

Helpful?
Thank OmarAli13
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La Hotel, Kuala Lumpur. I am pleased to know that you have enjoyed your stay with us and certainly look forward to being of service to you again in the near future. Thank you. Best regards, Manfred Weber, Area General Manager. More 

Bahrain
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 5 days ago NEW via mobile

This hotel is the best hotel I've been in in my opinion. When you enter the hotel you are greeted very nicely. If you can afford it I would buy a "horizon club" room because there is a lot of room to put everything and it's like an apartment. There are tables everywhere if it's for business or if it's... More 

Helpful?
1 Thank Ali_the_amazing
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us and for your fantastic review of our hotel. We are delighted to know that you have enjoyed your stay with us and that you liked the pool. My team and I look forward to being of service to you again in the near future. Thank you. Best regards, Manfred Weber, Area General... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Spa
  • Free High Speed Internet ( WiFi )
  • Bar/Lounge
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Spa
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Free Parking
Official Description (provided by the hotel)
Shangri-La Hotel Kuala Lumpur, an award winning 5-Star luxury hotel renowned for its consistent extraordinary customer service, culinary and fine dining experience. Located in the heart of Kuala Lumpur's commercial, entertainment and shopping district with easy access to most tourist attractions. The only hotel in KL that sits within beautiful lush gardens offering extensive meetings facilities, large multi-divisible ballroom along with wide variety of guest rooms, 101 suites and a Horizon Club that caters to business/ leisure travellers, MICE delegates as well as high profile guests and socialites. It's an extraordinary place to stay, dine and meet in KL! ... more   less 

Additional Information about Shangri-La Hotel Kuala Lumpur

Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $122 - $218 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Kuala Lumpur 5*
Number of rooms: 662
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, TripOnline SA, Hotwire, Expedia, Priceline, Otel, Asiatravel.com Holdings, Booking.com, Travelocity, Cancelon, Shangri-La Hotels and Resorts, Orbitz and Jetsetter so you can book your Shangri-La Hotel Kuala Lumpur reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur
Hotel Style:
#1 Family Hotel in Kuala Lumpur
#1 Romantic Hotel in Kuala Lumpur
#2 Spa Hotel in Kuala Lumpur
#3 Luxury Hotel in Kuala Lumpur
#3 Business Hotel in Kuala Lumpur
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