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Shangri-La Hotel Kuala Lumpur

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Shangri-La Hotel Kuala Lumpur
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6,711 Reviews from our TripAdvisor Community

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Start your review of Shangri-La Hotel Kuala Lumpur
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Reviewed today NEWvia mobile

Bright modern hotel in a great location. Near monorail station at bucket nanas which means that downtown Klcentral is close by. Within walking distance of the Petronas towers and also the kl tower. We upgraded to a horizon club room and we're blown away by the service and quality of afternoon tea. A special call out to Ina who was...

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Helpful?
Thank addy-family
Qualicum Beach, Canada
Reviewed yesterday NEW

Good location, great staff, clean and comfortable. Felt very welcome at all times. Suggest upgrade to the Horizon package. Staff very helpful with dining suggestions. Offered free shuttle to shopping centre's. Walking distance to some good restaurants and a short taxi ride to restaurant row which is excellent.

Review collected in partnership with shangri-la.com
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Helpful?
Thank Wendy M
London, United Kingdom
Reviewed yesterday NEW

Stayed in February for a couple of nights before heading to Borneo. Hotel was lovely and the staff were great. Conveniently located for the Petronas Towers (only a 5 min walk). Rooms were comfortable and reasonably priced.

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Helpful?
Thank Dr-R-Fun
Bridport, United Kingdom
Reviewed 2 days ago NEW

Arrived early morning room ready within an hour, staff very helpful. Room was good, as expected. Large hotel which also caters for large conferences, therefore very busy. Breakfast excellent fast choice. Situated within reach of the centre of K.L. Petronas towers only 10 minute walk, various malls walking distance. Would recommend this hotel for city break.

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Helpful?
Thank Beneyboy
Norwich, United Kingdom
Reviewed 2 days ago NEWvia mobile

Ideal location within walking distance of Petrona Towers Easy check in and large reception area disappointed no bath in bathroom but free water bottles welcome as heat is intense outside Excellent Wi Fi Visited outdoor swimming pool but disappointed no changing room facilities around pool Overall Hotel a little dated and needs modernising in some areas but ideal location make...

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Helpful?
Thank markxhadden
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay at our hotel. We are happy to know that you have thoroughly enjoyed your stay with us. All of us look forward to being of service to you again soon. Thank you. Best regards, Manfred Weber, Area General Manager.

Guernsey, United Kingdom
Reviewed 2 days ago NEW

We stayed 4 nights and on the last day had a day room till 6pm as our flight left at midnight. The hotel is fairly luxurious but to me felt like a typical business hotel in design and decor and a bit soulless. The front desk staff and concierge were incredibly helpful (BTW, the uniforms are amazing - what looks...

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Helpful?
Thank Cla2345
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for choosing to stay at Shangri-La Hotel, Kuala Lumpur. We are glad to learn that you were happy with our service and breakfast. My team and I look forward to your return to the hotel in the near future. Thank you. Best regards, Manfred Weber, Area General Manager.

Reviewed 2 days ago NEWvia mobile

The service from the staff is impeccable. The hotel is beautifully presented and the location is very good. Overall a fabulous stay. The breakfast area has alot of variety and the horizon club lounge has many benefits.

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Helpful?
Thank Umar A
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for your fabulous review. We are truly delighted to learn that you have enjoyed your overall stay experience with us. We certainly look forward to welcoming you back again soon. Thank you. Best regards, Manfred Weber, Area General Manager.

Deal, United Kingdom
Reviewed 2 days ago NEW

I'm writing this on the second evening of a 3 night stay. We first stayed here 2 years ago and thought it was a fabulous hotel. We were really looking forward to returning. This holiday we have been 3 weeks traveling in Malaysia. At the beginning of our trip we spent 2 nights at the Mandarin Oriental in KL. Our...

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Helpful?
Thank SarahAB
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us during your recent trip to Malaysia. We have taken note of your comments, and please be assured that the issues would be looked into and rectified. We sincerely hope that you would accord us another opportunity to being of service to you again soon. Thank you. Best regards, Manfred Weber, Area General...

Valkenswaard, The Netherlands
Reviewed 2 days ago NEW

We had a good two night stay in the Shangri-La hotel with wonderful helpful staff. The hotel looked posh with a grand lounge. Our room was a bit of a disappointment, small with old fashion decor and poor view. But with a good bed and bathroom. The breakfast buffet was overwhelming with almost too much to choice from. We especially...

Review collected in partnership with shangri-la.com
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Helpful?
Thank Nicole H
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for staying with us. We greatly appreciate your commendation on our colleagues’ attentive service. We look forward to being of service to you again in the near future. Thank you. Best regards, Manfred Weber, Area General Manager.

Goa, India
Reviewed 3 days ago NEWvia mobile

Was surprised that the Shangri la was so affordable when making the booking and let me tell you, it is worth every penny and more. Service from check in to housekeeping to the lobby bar and the restaurant were simply outstanding. The hotel is well situated with Nicely appointed rooms and public areas. The breakfast buffet is extensive with a...

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Helpful?
Thank RRBB11
SLKL-GM, General Manager at Shangri-La Hotel Kuala Lumpur, responded to this review

Dear Guest, Thank you for your fabulous review of our hotel. We are pleased to know that you were happy with the variety of food served in Lemon Garden. It was indeed a pleasure to have been of service to you and we look forward to your return soon. Thank you. Best regards, Manfred Weber, Area General Manager.

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Horizon Club Executive Room (27)
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Premier Selection Suite (61)
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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Spa
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Spa
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Shuttle Bus Service
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Shangri-La Hotel Kuala Lumpur, an award winning 5-Star luxury hotel renowned for its consistent extraordinary customer service, culinary and fine dining experience. Located in the heart of Kuala Lumpur's commercial, entertainment and shopping district with easy access to most tourist attractions. The only hotel in KL that sits within beautiful lush gardens offering extensive meetings facilities, large multi-divisible ballroom along with wide variety of guest rooms, 101 suites and a Horizon Club that caters to business/ leisure travellers, MICE delegates as well as high profile guests and socialites. It's an extraordinary place to stay, dine and meet in KL! ... more   less 

Additional Information about Shangri-La Hotel Kuala Lumpur

Address: 11 Jalan Sultan Ismail, Kuala Lumpur 50250, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $116 - $178 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Shangri-La Hotel Kuala Lumpur 5*
Number of rooms: 662
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Shangri-La Hotels and Resorts, Agoda, Travelocity, Booking.com, Asiatravel.com Holdings and Jetsetter so you can book your Shangri-La Hotel Kuala Lumpur reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Shangri La Kuala Lumpur
Shangri La Hotel Kuala Lumpur
Hotel Style:
#1 Family Hotel in Kuala Lumpur
#1 Romantic Hotel in Kuala Lumpur
#2 Spa Hotel in Kuala Lumpur
#3 Business Hotel in Kuala Lumpur
#3 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travelers have asked, with answers from Shangri-La Hotel Kuala Lumpur staff and other travelers.
65 questions
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Questions? Get answers from Shangri-La Hotel Kuala Lumpur staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Horizon Club room”
 of 5 bubbles Dr-R-Fun, yesterday | Read review
“Don't bother with Horizon Club, it's not worth the extra money.”
 of 5 bubbles SarahAB, 2 days ago | Read review
“Level 11 was nice and quiet”
 of 5 bubbles C_B_Sydney_40, 1 week ago | Read review
“Horizon Club rooms are worth the extra cost”
 of 5 bubbles L7255TJjenniferw, 1 week ago | Read review
“As at time of booking, the team were very helpful.”
 of 5 bubbles Irisrover, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question