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Mandarin Oriental, Kuala Lumpur

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Mandarin Oriental, Kuala Lumpur
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3,959 Reviews from our TripAdvisor Community

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There are newer reviews for Mandarin Oriental, Kuala Lumpur
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Showing 3,282: English reviews
A TripAdvisor Member
5 of 5 stars Reviewed March 7, 2014 via mobile

My husband and I have stayed in many hotels in kl as we like to have a different experience each time. But now that has changed. We will be back to Mo next time. From the moment we arrived we were 30 minutes early but our room wasnt ready so the amazing Saakshee front office manager offered us lunch and... More 

Helpful?
Thank A TripAdvisor Member
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear A TripAdvisor Member I am most delighted that you had an enjoyable stay with us and thank you for your kind praise towards Saakshee. I also agree that she is an amazing employee and adds great value to our hotel. Your kind comments on our service will certainly keep our team motivated to the highest level, and I look... More 

london
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed March 7, 2014

This is my 4th visit to this hotel, the hospitality and friendliness of the staff is the finest I have experienced. All about the hotel is superb. The only fault is the high internet cost. The buffet breakfast is superb and must be experienced. Book early though!

Helpful?
Thank stuart s
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear stuart s Thank you for choosing to stay at Mandarin Oriental, Kuala Lumpur and I am most happy to note that you enjoyed your stay with us once again, especially Mosaic's buffet breakfast. My apologies for the internet charges and as mentioned in our earlier management responses, due to the high costs of quality bandwidth in Kuala Lumpur, most... More 

Level Contributor
44 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 stars Reviewed March 5, 2014

Overall our stay at Mandarin Oriental KL was pleasant and enjoyable. The hotel formidable decoration and impeccable service makes for a memorable stay. The highlights were the pool with plenty of shady areas for kids and the gym with very good equipment. The location is also very favorable. But having said all that I have to mention a couple of... More 

Helpful?
1 Thank rsbeninatto
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear rsbeninatto Thank you for taking the time to share your experience and I am glad you generally enjoyed your recent stay. I sincerely regret to note your feedback on the mis-information provided to you on the bed sizes in the apartment, inconsistent housekeeping service, and food quality/pricing at Mosaic and Cascade. We will review our menus during our next... More 

Level Contributor
30 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed March 4, 2014 via mobile

into the last years if someone asced me wheres the place too go in Kl i where recommenting the Mandarin without thinking a second but the time of finest service and design seems too be history,the reason so the management are the economics are down into the country. ok i get it ??? they run one of the nicest placest... More 

Helpful?
Thank Lekkerschmecker
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear Lekkerschmecker We regret to note of the challenges you had encountered on your visit and extend our profound apologies for the less than satisfactory experiences. We are taking up the various points raised with our team for immediate address to avoid any recurrence. We hope to have the honor of welcoming you back to the hotel, next time for... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed March 4, 2014 via mobile

I have been lucky enough to stay at the Mandarin Oriental in Kuala Lumpur five times on business trips. It is, by far, my favourite hotel in the world. The rooms are beautiful, the food is fantastic (with the most incredible range at breakfast) and the pool area is delightful. By far the best thing about this hotel is the... More 

Helpful?
Thank Lottie N
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear Lottie N It’s wonderful to know that you had a fantastic stay with us and we greatly appreciate your kind support towards the hotel. Your feedback will certainly motivate our colleagues in our mission to delight and satisfy our guests. We look forward to the pleasure of welcoming you back to the hotel for another memorable stay.. Kind regards... More 

Adelaide, South Australia, Australia
Level Contributor
30 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 stars Reviewed March 4, 2014

I stayed here for two nights with my wife and we had great time! I always try to stay at the Mandarin Oriental hotels wherever I go because they are by far the best hotels around the world. We stay in a standard room,which is more then enough for few nights stay,good size with very nice bathroom and bath tub.... More 

Helpful?
Thank Cristiano M
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear Cristiano M I am delighted that you enjoyed your stay with us and was well looked after. Thank you for choosing to stay with us and we look forward to the pleasure of your return for another memorable stay! Kind regards Frank P Stocek General Manager More 

Ho Chi Minh City, Vietnam
Level Contributor
6 reviews
3 hotel reviews
5 of 5 stars Reviewed March 4, 2014

We stayed there twice when we been to KL, and we all satatisfy with the service there. The room is nice, clean with nice view of city. The location is perfect, right in the center and next to KLCC Twin Tower. The only thing we dont like, we have to pay $10 per hr for wifi.

Helpful?
Thank MNg_Phan
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear MNg Phan Thank you for choosing to stay with us again and I am delighted that you had an enjoyable stay. Concerning the provision of complimentary WiFi service, I am pleased to share that due to the high costs of quality bandwidth in Kuala Lumpur, most hotels charges for WiFi accordingly. Guests who choose to stay on our Club... More 

Brighton, United Kingdom
Level Contributor
41 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed March 3, 2014 via mobile

Just one or two issues which knocked it down from 5* Tripadvisor rating, but this is a 5* hotel. Opulent, smart, plush and excellent service. The issues I have already taken up with management and wouldn't beat them up on here as they dealt with them. Lobby and rooms have a Wow factor. Any queue at check in or check... More 

Helpful?
Thank DJSkippa
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear DJSkippa Thank you for taking the time to share your experience on TripAdvisor. I am pleased you enjoyed your stay with us and appreciate your kind comments on our service which will keep our team motivated to the highest level. My sincere apologies for the inconveniences you had encountered at Mosaic and Mandarin Grill, please rest assured that our... More 

Adelaide, Australia
Level Contributor
3 reviews
3 hotel reviews
5 of 5 stars Reviewed March 3, 2014

Staying at the Mandarin Oriental Kuala Lumpur was a true 5 star experience. Pros 1. Visually stunning. From the moment you walk into the hotel, to the moment you first open your room doors and see the KL vista before your eyes...expect to be impressed. In particular, make sure to take a dip in the infinity pool and marvel at... More 

Helpful?
Thank jason_kk_chua
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear Jason kk chua Thank you for your feedback and compliments towards Yenny and Prakash. I am glad overall you enjoyed your stay with us and am pleased to share that our guestroom renovation project will progress until 2016 for a full completion. I look forward to the pleasure of welcoming you back to the hotel to experience our new... More 

Largs, United Kingdom
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed March 3, 2014

We stayed for a 3 night stop over on our way to Melbourne. On our arrival we were upgraded from a Deluxe Premium City View to a Deluxe Premium City/Park View room at no extra cost. Our view from the 11th floor was amazing. The room was very spacious, bright and extremely clean and comfortable. We looked at other hotels... More 

Helpful?
Thank DebandCal
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear DebandCal It is most rewarding to know that you enjoyed your stay with us and we appreciate your lavish praises, in particular towards Sreether, Mohd Azreen and John which will certainly keep them motivated to the highest level. Thank for choosing to stay with us and we look forward to have you back with us soon for another memorable... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Situated adjacent to the iconic PETRONAS Twin Towers, Mandarin Oriental, Kuala Lumpur is the city's leading luxury hotel with 643 well appointed rooms, suites and serviced apartments. Delight your senses with an array of cuisines showcased in ten innovative outlets. Escape Kuala Lumpur's urban bustle at The Spa with rejuvenating facials, body treatments and award winning Signature Therapies for a holistic wellbeing. Take a dip at the infinity edge pool overlooking the spectacular city skyline or be mesmerized by the magnificent display of KLCC Lake Symphony Fountain at the Esplanade KLCC. ... more   less 

Additional Information about Mandarin Oriental, Kuala Lumpur

Address: Kuala Lumpur City Centre, Kuala Lumpur 50088, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $171 - $306 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mandarin Oriental, Kuala Lumpur 5*
Number of rooms: 643
Reservation Options:
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Also Known As:
Mandarin Oriental, Kuala Lumpur Hotel Kuala Lumpur
Mandarin Kuala Lumpur
Kuala Lumpur Mandarin Oriental
Hotel Style:
#1 Business Hotel in Kuala Lumpur
#4 Spa Hotel in Kuala Lumpur
#4 Romantic Hotel in Kuala Lumpur
#5 Luxury Hotel in Kuala Lumpur
#6 Family Hotel in Kuala Lumpur
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