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Mandarin Oriental, Kuala Lumpur

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Kuala Lumpur City Centre, Kuala Lumpur 50088 Malaysia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (4768)
Room & Suite (1493)
Dining (548)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 07/22/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 07/22/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#11 of 662 hotels in Kuala Lumpur
Location
Cleanliness
Service
Value
Travelers' Choice
Situated adjacent to the iconic PETRONAS Twin Towers, Mandarin Oriental, Kuala Lumpur is the city's leading luxury hotel with 629 well appointed rooms, suites and serviced apartments. Delight your senses with an array of cuisines showcased in ten innovative outlets. Escape Kuala Lumpur's urban bustle at The Spa with rejuvenating facials, body treatments and award winning Signature Therapies for a holistic wellbeing. Take a dip at the infinity edge pool overlooking the spectacular city skyline or be mesmerized by the magnificent display of KLCC Lake Symphony Fountain at the Esplanade KLCC. ♻️ 100% single-use plastic free hotel.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Tennis court
Nightclub / DJ
Kids stay free
Valet parking
Paid public parking on-site
Wifi
Paid internet
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary instant cofffee
Kid-friendly buffet
Special diet menus
Poolside bar
Babysitting
Children Activities (Kid / Family Friendly)
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Shops
Sun loungers / beach chairs
Butler service
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Bathrobes
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Iron
Laptop safe
On-demand movies
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Park View
Luxury
Languages Spoken
English, Chinese, Indonesian, Japanese and 1 more

Location

Full view
100Great for walkers
Grade: 100 out of 100
210Restaurantswithin 0.3 miles
31Attractionswithin 0.3 miles
6822Reviews93Q+A100Room tips
Traveler rating
  • 5,146
  • 1,176
  • 293
  • 115
  • 92
Time of year
Traveler type
Language
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  • English
Popular mentions
SHABIRHABIB wrote a review May 2021
London, United Kingdom1 contribution
Hi there, i am shabir and i check in at Mandaring oriental kuala lumpur i want to commend mr japan For being a good room attendant as he respond to all our request and he really clean and take care of our room as well as his guest. he really takes care his guest and communicate in a very nice way. i recommend h for being a good room attendant. Thank you for your care.
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Date of stay: May 2021
Location
Cleanliness
Service
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Response from Christian Tavelli, General Manager at Mandarin Oriental, Kuala Lumpur
Responded May 10, 2021
Dear SHABIRHABIB Thank you for your compliments on our service which i will share with our team as it is our aim to completely delight and satisfy our guests. We greatly appreciate your kind patronage and hope to see you again soon! Best regards Christian Tavelli General Manager
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Xiang wrote a review May 2021
Kuala Lumpur, Malaysia3 contributions1 helpful vote
We come here for staycation and also to celebrate my birthday and to my surprise hotel management decided to give me a slice of complimentary cake, thank you mandarin oriental hotel management. Not to forget also my gratitude your lovely staff ms. Sarah and ms. Michele who delivered the cake to me, it really make my day!!
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Date of stay: May 2021Trip type: Traveled as a couple
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Response from Christian Tavelli, General Manager at Mandarin Oriental, Kuala Lumpur
Responded May 9, 2021
Dear leechuanxiang It’s heartening to know that you had a most memorable birthday stay with us and thank you very much for your commendation towards Sarah and Michelle. It is our aim to present our guests with wonderful memories at Mandarin Oriental. Thank you for your kind patronage and the entire team looks forward to see you again soon! Best regards Christian Tavelli General Manager
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sean wrote a review May 2021
1 contribution
Book mo for a birthday celebration. The customer service team has provide a complementary chocolate cake. A big applause to Michelle who delivered the cake personally. Syafik at the pool is friendly and assisting us in our need. What to improved is to provided room decoration for special occasions. Also, I was mis-charged for the potato chips although it was not in the mini bar during my check-in. Gladly, they have refunded it to me. Overall, everything is in place and the main lobby is impressive.
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Date of stay: April 2021Trip type: Traveled with friends
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Response from Christian Tavelli, General Manager at Mandarin Oriental, Kuala Lumpur
Responded May 9, 2021
Dear Companion35274767922 Thank you for sharing your lovely feedback and appreciation towards Michelle and Syafik. We are truly happy to know that you had a fantastic birthday stay on this occasion. Our humble apologies for the oversight on the mini-bar bill and we have noted your comments on the room decorations to enhance our guests’ experience. We hope your experience will bring you back soon. Best regards Christian Tavelli General Manager
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Sfrk wrote a review May 2021
Kuala Lumpur, Malaysia44 contributions70 helpful votes
Our short staycation during this pandemic was good but could have been better. The room was not very spacious but the view of the twin towers was amazing, right in your face and you could get a full size shot. The executive club lounge was the main purpose we book thus hotel however due to COVID-19 SOP it was a disappointment and not really value for money. We went for their “afternoon tea” at the club lounge and we were disappointed to see that their definition of an afternoon tea was not served in a 3 layer fashion but rather an ala carte menu with only a handful of option which were all sweet and non savoury. We have visited a couple of other 5 star hotels within the same area just within a few days from this stay, we are proud to say that the other hotels served a proper afternoon tea experience in their club lounge. Mind you we were not expecting a buffet spread but only something value for money, which clearly was not up to standards at the MOKUL club lounge. The staff were friendly and the lounge area was very elegant looking and definitely a great ambiance.
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Date of stay: April 2021Trip type: Traveled as a couple
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Response from Christian Tavelli, General Manager at Mandarin Oriental, Kuala Lumpur
Responded May 9, 2021
Dear SFRK Thank you for sharing your feedback. We have noted your comments on our Club Lounge and afternoon tea for review to enhance our guests’ expectations. Please accept my humble apologies for the negative impression reflected and inconvenience caused. We hope that our guests will be able to enjoy our usual Club Lounge facilities post MCO soon. We greatly appreciate your kind patronage and look forward to welcoming you back in the near future. Best regards Christian Tavelli General Manager
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Jack L wrote a review Apr 2021
19 contributions1 helpful vote
Wonderful weekend at Mandarin Oriental Hotel KL. I come here again with family because i like the hygiene environment and delicious high tea served at Mandarin Oriental KL. Good practice of SOP during RMCO. The staff here are very friendly and provided superb customer service. They recognized me as the Elite Gold member and i really appreciate that. Special focus recognition to the service team located at Lounge at the Park, the good team leader Mr Taza his supervisors Mr Amin, Darwin, Anis, and Zakir.
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Date of stay: May 2021Trip type: Traveled with family
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Response from Christian Tavelli, General Manager at Mandarin Oriental, Kuala Lumpur
Responded May 2, 2021
Dear Mr Jack L Thank you for your excellent review and commendation towards Taza, Amin, Darwin, Anis and Zakir. We greatly appreciate your loyal patronage toward the hotel and hope you will enjoy the hotel's many privileges extended to our esteemed Elite Gold members. Best regards Christian Tavelli General Manager
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PRICE RANGE
$128 - $192 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mandarin oriental, kuala lumpur hotel kuala lumpur, mandarin kuala lumpur, kuala lumpur mandarin oriental
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
629
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Frequently Asked Questions about Mandarin Oriental, Kuala Lumpur
Which popular attractions are close to Mandarin Oriental, Kuala Lumpur?
Nearby attractions include Petronas Twin Towers (0.1 miles), KLCC Park (0.2 miles), and Breakout Real Escape Game (0.2 miles).
What are some of the property amenities at Mandarin Oriental, Kuala Lumpur?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Mandarin Oriental, Kuala Lumpur?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mandarin Oriental, Kuala Lumpur?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Mandarin Oriental, Kuala Lumpur?
Yes, free parking, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to Mandarin Oriental, Kuala Lumpur?
Conveniently located restaurants include Flock, W Kuala Lumpur, Beta KL, and The Grand Getaway by Grand Hyatt Kuala Lumpur.
Are there opportunities to exercise at Mandarin Oriental, Kuala Lumpur?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Mandarin Oriental, Kuala Lumpur have an airport shuttle?
Yes, Mandarin Oriental, Kuala Lumpur offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Mandarin Oriental, Kuala Lumpur?
Yes, dry cleaning and laundry service are offered to guests.
Does Mandarin Oriental, Kuala Lumpur offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Mandarin Oriental, Kuala Lumpur?
The staff speaks multiple languages, including English, Chinese, Japanese, Indonesian, and Malay.