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Mandarin Oriental, Kuala Lumpur

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Mandarin Oriental, Kuala Lumpur
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4,045 Reviews from our TripAdvisor Community

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Showing 3,351: English reviews
Toronto, Canada
Level Contributor
17 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed yesterday NEW

whatever i say about Mandarin oriental will be an understatement.we had awesome time during our stay.superb management and excellent staff.breakfast was awesome. view of Petnonas tower from our room was breathtaking.Club lounge is worth very penny.the food was top class.the pool is huge and the pool are was was very comfortable with pool table.I highly recommend this hotel.

Helpful?
2 Thank roz_6610
Singapore, Singapore
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed yesterday NEW

Located just a stone's thrown away from Suria KLCC Mall and I even managed to walk (about 10-15mins) to Pavilion and Bukit Bintang! Room wise, bed is very comfortable and the toilet is spotless! Although I was not able to get the room with the KLCC view, I managed to get a beautiful view of the KLCC Park on the... More 

Helpful?
2 Thank Amirah J
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear Amirah J Thank you for your positive post and I will convey your appreciation to Kamal who would be thrilled to hear of your kind words. It is our pleasure to serve your family and we look forward to welcome you back for another magnificent stay when you are in Kuala Lumpur. With best regards Frank P Stocek General... More 

Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

It was an amazing stay in this hotel. We ve got a beautiful view to the PETRONAS Towers from the room on the 16th floor. Everything was excellent from the room, service, pool, meal, transportation to the exceptional room butler...Really recommend to stay here when you want to have everything for walking distance or there is also a bus stop... More 

Helpful?
4 Thank fluffynka
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear fluffynka Thank you for sharing your experience on TripAdvisor and I truly appreciate your commendation on our hotel’s facilities and colleagues’ impeccable service as well as recommendation of our hotel to other travellers. It’s splendid to hear of your amazing stay and I hope your experience on this occasion will bring you back here soon. See you again! Cheers... More 

Petaling Jaya, Malaysia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Great place to stay. We stayed on my birthday. The staff at reception upon noticing it was my birthday when I submitted my identity card when checking in had arranged for a piece of cake for me. Warm and Efficient staff

Review collected in partnership with this hotel

Helpful?
2 Thank rozinahyusuf
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear rozinahyusuf I hope you brought home with you a warm memory of your birthday at Mandarin Oriental and that your experience on this occasion will bring you back here soon. Thank you for your kind patronage and positive review. With best regards Frank P Stocek General Manager More 

Quito
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

The food was disappointing The first 3 courses were strange with flavours thT did not compliment each other. I went last year and the food was fabulous but this time it was lousy. Other guests had apparently agreed accordingly to one of the restaurant staff

Helpful?
2 Thank Mauricepattison
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear Mauricepattison I am truly sorry to hear of your disappointing dining experience and my sincere apologies that we did not live up to your expectations on this occasion. Rest assured that your feedback has been shared with our Executive Chef and Director of Food & Beverage for review to enhance our guests’ palate. Thank you for your kind patronage... More 

Kuala Lumpur, Malaysia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 1 week ago

room can accomodate two baby cot easy walking with ramp to klcc park and shopping mall bathroom clean and stylish, standing shower area a bit small bed are comfy, good satelite tv support breakfast r dissapointed compare to shangrila baby chair r lack in the mosaic

Review collected in partnership with this hotel

Helpful?
1 Thank Jethauw
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear Jethauw Thank you for sharing your feedback on TripAdvisor and my sincere apologies that our buffet breakfast was not up to your expectations on this occasion. I have also noted your comment on the availability of a baby chair at Mosaic and rest assured that we have looked into the issues to improve our service level at Mosaic. It... More 

Singapore, Singapore
Level Contributor
39 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 1 week ago

Only stayed for two nights with the hotel but had a wonderful stay and thoroughly enjoyed it. The interior design was grand, had nice scent, the staffs were helpful, the hotel is very strategically located in the heart of KL, right next to KLCC and surrounded by heaps of great restaurants and bars. The swimming pool was clean and big!... More 

Helpful?
1 Thank JJ_St01
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear JJ_St01 I am elated to hear of your wonderful stay and thank you very much for your lovely description of our hotel. It is splendid that you enjoyed our hotel’s facilities and buffet breakfast. Your gracious praise will certainly motivate our colleagues in our mission to completely delight and satisfy our guests. Your high recommendation of our hotel is... More 

Hong Kong, China
Level Contributor
49 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 1 week ago

Basically, the room which I stayed at would be disturbed my some noise of the water pipe when other room users using the shower or bath tub. I could hear sound on the bed and it's from the toilet or sometimes I would think that it's from the air-con. You could hear such noise usually at around 11ish in the... More 

Review collected in partnership with this hotel

Helpful?
2 Thank yoyobaby88
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear yoyobaby88 I am truly sorry to hear of your less than satisfactory stay with us and rest assured that we have looked into the issues raised by your goodself. Please accept my sincere apologies for the negative impression reflected and I hope it will not mar your overall impression of our hotel as we strive to serve you better... More 

Singapore, Singapore
Level Contributor
120 reviews
94 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
3 of 5 stars Reviewed 1 week ago

Our association with the brand began yrs ago thru JM. This continued with non stay. Events at their BKK, NY, HK hotels. Recently a potential in house Guest opportunity presented itself. To get a skeletal view of this, visitied the hotel . Friendly and helpful staff minus one or two, interesting upgraded facilities and a club lounge which gives a... More 

Helpful?
1 Thank Mei H
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear Mei H Thank you for your kind review and it was a pleasure to welcome you to our hotel. I am greatly appreciative of your support towards our Mandarin Oriental Hotels and look forward to the opportunity to enamour you with our legendary service in the near future. Cheers Frank P Stocek General Manager More 

London, United Kingdom
Level Contributor
21 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We stayed here for 2 nights, and had a great time. The rooms are huge and clean, although they are not modern. We had an amazing view off the city and infinity pool which we got to enjoy also! The location is great. Right next to the Petronas Towers with its huge shopping malls and food court. Would highly reccomend... More 

Helpful?
1 Thank KirstyL27
Frank S, General Manager at Mandarin Oriental, Kuala Lumpur, responded to this review

Dear KirstyL27 Thank you for your kind recommendation of our hotel and it’s wonderful to know that you had a great stay on this occasion. I am pleased to share that we have commenced our guestroom refurbishment program which is designed to significantly enhance our guestroom’s amenities/facilities. The changes take place discreetly, behind the scenes and are non-disruptive in nature.... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Laundry Service
  • Children Activities (Kid / Family Friendly)
  • Free Parking
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Breakfast Available
Official Description (provided by the hotel)
Situated adjacent to the iconic PETRONAS Twin Towers, Mandarin Oriental, Kuala Lumpur is the city's leading luxury hotel with 643 well appointed rooms, suites and serviced apartments. Delight your senses with an array of cuisines showcased in ten innovative outlets. Escape Kuala Lumpur's urban bustle at The Spa with rejuvenating facials, body treatments and award winning Signature Therapies for a holistic wellbeing. Take a dip at the infinity edge pool overlooking the spectacular city skyline or be mesmerized by the magnificent display of KLCC Lake Symphony Fountain at the Esplanade KLCC. ... more   less 

Additional Information about Mandarin Oriental, Kuala Lumpur

Address: Kuala Lumpur City Centre, Kuala Lumpur 50088, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $116 - $315 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Mandarin Oriental, Kuala Lumpur 5*
Number of rooms: 643
Reservation Options:
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Also Known As:
Mandarin Oriental, Kuala Lumpur Hotel Kuala Lumpur
Mandarin Kuala Lumpur
Kuala Lumpur Mandarin Oriental
Hotel Style:
#1 Business Hotel in Kuala Lumpur
#4 Romantic Hotel in Kuala Lumpur
#4 Spa Hotel in Kuala Lumpur
#5 Luxury Hotel in Kuala Lumpur
#6 Family Hotel in Kuala Lumpur
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