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Mandarin Oriental, Kuala Lumpur

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Kuala Lumpur City Centre, Kuala Lumpur 50088 Malaysia
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Traveler (5199)
Room & Suite (1751)
Dining (617)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.

About

#27 of 759 hotels in Kuala Lumpur
Location
4.9
Cleanliness
4.7
Service
4.7
Value
4.4
Travelers' Choice
Enjoying a prime city centre location, Mandarin Oriental, Kuala Lumpur is ideally situated for all of the capital's main attractions. Fusing elegance, comfort and enviable style, our luxurious rooms and suites all enjoy spectacular views of the city. We offer a wide choice of cuisines, an array of delectable dishes, cool cocktails and a vast selection of Cuban cigars in our restaurants, bars and lounges. Our beautifully designed spa and wellness facilities offer the perfect space in which to exercise your mind, body and spirit. Our stunning function rooms, excellent catering and impeccable organisational skills have made us the pre-eminent meeting and events venue in Kuala Lumpur.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Tennis court
Kids stay free
Babysitting
Valet parking
Paid public parking on-site
Wifi
Paid internet
Hot tub
Pool / beach towels
Infinity pool
Pool with view
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Kid-friendly buffet
Special diet menus
Poolside bar
Children Activities (Kid / Family Friendly)
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Full body massage
Head massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Shops
Sun loungers / beach chairs
Butler service
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Housekeeping
Interconnected rooms available
Room service
Minibar
Refrigerator
Flatscreen TV
Safe
VIP room facilities
Iron
Laptop safe
On-demand movies
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Room types
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Luxury
Languages Spoken
English, Chinese, Indonesian, Japanese and 1 more

Location

Full view
100Great for walkers
Grade: 100 out of 100
209Restaurantswithin 0.3 miles
32Attractionswithin 0.3 miles
7226Reviews100Q+A100Room tips
Traveler rating
  • 5,401
  • 1,247
  • 323
  • 139
  • 117
Time of year
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Popular mentions
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Most Recent
Mark C wrote a review Yesterday
2 contributions2 helpful votes
The level of personal care and professionalism at the MOKL is truly exceptional. People and service make great hotels and not star. In this case the MOKL is one of the few hotels that deserves its 5 stars.
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Date of stay: November 2022
Location
Service
Sleep Quality
Room Tip: Take a park view as opposed to a twin towers view.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mielbella wrote a review Dec 4
Kuala Lumpur, Malaysia78 contributions4 helpful votes
+1
Registration & check out was fast n smooth. Thanks to Rahim & Mitchell. Both are very friendly n professional. Room facilities n interior were fantastic. Spacious clean n the bed super duper comfy. Strategic location just steps away from SURIA klcc
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Date of stay: December 2022Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Christian Tavelli, General Manager at Mandarin Oriental, Kuala Lumpur
Responded 3 days ago
Dear AAJ_68 I am happy to learn that you had a memorable experience overall and appreciate your special mention of Rahim and Mitchell as well as our fantastic rooms. Your kind patronage is much valued and we hope to see you again soon! Best regards Christian Tavelli General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
nsk948 wrote a review Dec 4
Petaling Jaya5 contributions2 helpful votes
Been staying at the MO annually for the past 10 years. Would strongly recommend upgrading to the Club floor. Excellent service at the Club Lounge, from reception to the good food and drinks. The staff was very attentive and helpful, especially Nora, who made our visit extremely pleasant. That said, though my room was on the top floor, with a city view, it was rather noisy at night, with the traffic sounds filtering in. The twin bed mattresses were also not very comfortable, with the baseboard a little uneven. We opted for breakfast at Mosaic. Great service once again, from the service staff and the captains. However, the food quality was a tad disappointing compared to my previous visits. For example, at the egg station, the omelettes were not well prepared (ingredients such as capsicum and mushroom were undercooked). Sunny side eggs came with the yoke already burst and overcooked. Still, I had a really enjoyable stay. What sets MO apart from other 5* hotels is the staff and level of service. Top-notch.
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Date of stay: December 2022
Value
Location
Service
Trip type: Traveled with friends
Room Tip: If having breakfast at Mosaic, do go early as it can get very crowded.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Christian Tavelli, General Manager at Mandarin Oriental, Kuala Lumpur
Responded 3 days ago
Dear nsk948 I am elated to receive your compliments on our Club Lounge which is regularly cited for its ambience and superlative service. Nora and the team are thrilled with your positive feedback. Our chef has noted your comments on the omelettes for review to enhance our guests’ palate. Thank you very much for your loyal patronage and we hope to see you again soon! Best regards Christian Tavelli General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
txtraveler2016 wrote a review Dec 4
Houston, Texas6 contributions3 helpful votes
Following three years of hiatus due to COVID, stayed at the MO-KLCC again in November- December. Glad to see the venerable place is almost back to its further glory. Was very comforted to be welcomed by name by doorman friends, and equally by a few old friends on the club floor. Substantially new staff and management at the Club floor were equally friendly and solicitious. Kevin and team did a fantastic job of anticipating and meeting every need. Room was comfortable and superbly serviced by housekeeping and laundry. Overall, felt great to return, had a successful business visit.
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Date of stay: November 2022Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Christian Tavelli, General Manager at Mandarin Oriental, Kuala Lumpur
Responded 3 days ago
Dear txtraveler2016 Kevin and the team are deeply motivated by another glowing endorsement on your exceptional stay on our Club Floor. We greatly appreciate your loyal support towards our hotel and hope your experience on this occasion will bring you back soon! Best regards Christian Tavelli General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
WakJoko wrote a review Dec 4
1 contribution
Our hotel stay at MO Kuala Lumpur was a very pleasant one. From the time we got picked up at the airport, to the check-in services as well as our daily breakfast - everyone at the hotel made us feel very welcomed. Special mention to Subra and Shaiful from the Concierge team who took care of our everyday needs as well as the porter and doormen services. Will definitely be planning a return back to your hotel soon. Thank you and kind regards. Dr. Zaki Mohd
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Date of stay: November 2022
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Christian Tavelli, General Manager at Mandarin Oriental, Kuala Lumpur
Responded 3 days ago
Dear wakjokocali It’s heartening to hear that you look forward to returning. Thank you for your commendation towards Subra, Shaiful and our team. We hope to see you again soon! Best regards Christian Tavelli General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
isle&arc wrote a review Dec 3
Quezon City, Philippines1247 contributions234 helpful votes
+1
I originally opted to book another well-known hotel in KL using hotel vouchers for a memorable birthday staycation for my daughter BUT this fell through simply because I was told it was not ‘hotel policy to give complimentary late check-outs.’ That blew me off and I immediately cancelled my booking and called the Mandarin Oriental KL reservations. The reservations agent who attended to me was very professional, very generous with advice on which promotional rates on offer and I asked about the available Fans of M.O. complimentary treats on offer on my preferred date. I was warned that Late Checkout at 4PM could not be guaranteed at the day of my departure and that’s alright. I appreciated the courtesy extended to me and the manner this information was shared rather than a blanket statement of what is or what isn’t ‘hotel policy.’ I booked online using my Fans of M.O. account and made the necessary requests with the caveat that I won’t get the late checkout at 4 PM. I requested for the stay credits and the celebration cake in my booking. Closer to the date of our stay, Guest Relations attended to all my queries perfectly well. Starting with Nur Syakirin Abdul Rahman reassuring me that she will accommodate my late checkout request. A couple of days before the visit, Benjamin and Fida confirmed the late checkout and cake. I am very thankful for not having to fuss over my daughter’s birthday because MO Guest Relations understand how important the occasion was and helped make it perfect even before our visit. On the day itself, the hotel was very busy and to my dismay, the hotel car park was fully booked. I learned at the end of my stay the parking would have been complimentary BUT since there were so many events in the hotel, it was not possible to park my car. The car jockeys on duty, however, took care of the car for RM40 valet charge, and this was a great start to our ‘pampering and luxurious’ stay. As everything was prepared in advance, check-in was smooth. Our overnight bags were brought to the room with not much hassle — knowing the lifts were so busy during our arrival! We got our twin rooms on the 22nd floor facing OneKL. Perfect room with newly-appointed MO decor compared to our previous visits pre-pandemic. Moreover, my daughter and I were very delighted to see that MO had the celebration cake and two glasses of orange juice welcoming us! Two Tapping Tapir beverages also were complimentary for our stay. It was very wise that we ordered room service to have enough time to prepare for the ARRIVAL concert at the Convex. The Room In-Dining operator provided her recommendations and timeframe to getting our orders. Impeccable arrangement that really saved us a lot of time queueing, fighting for a table, and waiting for food in any possible restaurant nearby on a very busy Friday evening in KL. The dinner trolley arrived, the hotel staff prepared our meals beautifully and we had time to enjoy our simple fare of pizza and a grilled zucchini wrap — which were what we exactly needed for a pre-show meal. The location was so convenient to catch at Convex too especially since it was raining so hard on Friday night. After an evening of ABBA music, our sleep was perfect. Breakfast at 9.45 AM still had a bit of a queue but there was ample time and an array of delicious culinary dishes to enjoy in an hour. By 10.30 AM, a restaurant staff was already advising that the buffet was closing in 15 minutes. All was OK. Service staff were exceptionally attentive, courteous, and managed a very busy Mosaic restaurant adroitly. Afterwards, our chillax day continued at the poolside. The pool attendant, Tajul from Kelantan, led us to one of the comfortable cabanes just in front of the tennis court. My daughter and I enjoyed the pool and when we got peckish, we ordered fries and refreshing drinks. Tajul, upon hearing it’s my daughter’s birthday, brought out complimentary crisps and nuts to help with the ‘celebration.’ Very thoughtful of him and he did deserve his tip! We spent the rest of our stay in the room. HBO was showing Harry Potter films so it was a perfect addition to my daughter’s birthday surprises. She enjoyed the bath - although it was strange that there were no bath foam gel - good thing had some bubbly shower gel and that did the trick! Having prepared for the rest of our day schedule and fully enjoyed our restful start to the day, we started gathering our affairs at around 3 PM. Checkout took longer since a new group of guests were checking in. One of the bell boys approached me to make sure my car was ready by the time I was done with the checkout process. We were done around 3.30 PM and I made sure the reception staff knew how pleased we were with our brief stay. We do hope we can do more celebrations as such in the future. Thank you very much, MOKUL, for making our stay wonderful.
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Date of stay: December 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Christian Tavelli, General Manager at Mandarin Oriental, Kuala Lumpur
Responded 3 days ago
Dear Sinag Thank you for sharing such a detailed review filled with valuable information. It’s wonderful to know that we have achieved our mission in presenting your family with an unforgettable stay with us and we look forward to welcoming your family back for many more memorable moments at Mandarin Oriental! Cheers Christian Tavelli General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Suan Chiow L wrote a review Dec 2
1 contribution
The customer centricity experience beyond expectation. Kudos for the well trained staff . Warm welcome with big smile from all the staff, even from the security personnel. My coming visit to Kuala Lumpur, Mandarin Oriental will always be my choice.
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Date of stay: December 2022
Value
Service
Sleep Quality
Trip type: Traveled on business
Room Tip: Best View , KLCC
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Christian Tavelli, General Manager at Mandarin Oriental, Kuala Lumpur
Responded 3 days ago
Dear suanchiow1 It’s a very nice endorsement of our staff’s exceptional service. Thank you very much! We hope to see you again soon and it’s our pleasure to serve you. Cheers Christian Tavelli General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
yusazory wrote a review Dec 2
Kuala Lumpur, Malaysia1 contribution
Was ok, checking out was bit horrible Unfriendly staff aren’t welcome in the morning It’s totally spoiled your beautiful guest mood, Don’t have to speak loudly to your guest especially on the room rate! That’s why we called it privacy! Be nice and be humble to all people!
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Date of stay: December 2022Trip type: Traveled solo
Room Tip: Be ready emotionally
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Christian Tavelli, General Manager at Mandarin Oriental, Kuala Lumpur
Responded 3 days ago
Dear Maps42784182496 Thank you for sharing your feedback. I am most concerned to note of your comments and my sincere apologies for the negative impression reflected on this occasion as it is not our normal standard. Rest assured that every effort is being made to ensure our guests’ experience. We greatly appreciate your kind patronage and look forward to welcoming you back for a more seamless stay the next time. Best regards Christian Tavelli General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
myTravel wrote a review Dec 1
Abu Dhabi, United Arab Emirates59 contributions18 helpful votes
Outstanding hotel! Located in the most visited area, with accessibility to malls and transportation. The staff are accommodating and knowledgeable. The rooms are clean, and all amenities are available. The only negativity I have experienced is the shortage of receptionists at the front desk; check-in and check-out were slow due to a lack of staff. If this is addressed, it will improve the customer experience overall. Thanks Nitin
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Date of stay: November 2022
Value
Rooms
Service
Room Tip: The room facing the Petronas tower is fantastic.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Christian Tavelli, General Manager at Mandarin Oriental, Kuala Lumpur
Responded 3 days ago
Dear nchamroo Thank you for your compliments on our hotel’s facilities and strategic location in the city. We have also noted your comments on our reception service for review to ensure our guests’ expectations. My humble apologies for the inconvenience caused on this occasion. We greatly appreciate your kind patronage and look forward to welcoming you back for a more seamless stay the next time. Best regards Christian Tavelli General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Florian254 wrote a review Nov 2022
Norddeutschland1394 contributions770 helpful votes
Location: Just in the middle of a lot of attractions with the main advantage of park and towers close by and the disadvantage that it may take some time to get to other attractions. Room: the more or less standard MO desgin, spacious, well thought out, clean and all amenities you can expect. If the door rattles, some paper will solve this: Of course the view to the towers is spectacular:. Staff: All very professional, friendly, efficient, well trained and willing to go the extra mile. 100%. Food: We only had one breakfast in the main restaurant once and while choice and quality were excellent it was way to noisy and disturbed. Otherwise we used the club room which offered a limited choice but of better quality and with its serenity was a much better start and finish of the day. Recommend club level anyway food and drinks served as well as service were fully worth the price. A nitpick: At the receptopn area there was a sign for club to check in directly in the lounge, alas it turned out in the elevator that you still have to go to the reception to get a key card for the elevator. Communal areas : Very nicely decorated, huge and very clean. Very nice pool with a terrific view. All in all a memorable stay pampered by wonderful staff.
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Date of stay: November 2022
Value
Location
Service
Trip type: Traveled as a couple
Room Tip: club room
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Christian Tavelli, General Manager at Mandarin Oriental, Kuala Lumpur
Responded 3 days ago
Dear Florian254 I am delighted to hear that our colleagues took great care of you during your stay with us. We have also noted your comments on our room’s aesthetics, breakfast service and check-in process for our Club Rooms for review to enhance our guests’ expectations. Thank you for your feedback and we look forward to welcoming you back for another fantastic stay on our Club Floor. Best regards Christian Tavelli General Manager
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$131 - $212 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
mandarin oriental, kuala lumpur hotel kuala lumpur, mandarin kuala lumpur, kuala lumpur mandarin oriental
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
629
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MANDARIN ORIENTAL, KUALA LUMPUR $180 ($̶3̶9̶9̶) - Updated 2022 Prices & Hotel Reviews - Malaysia

Frequently Asked Questions about Mandarin Oriental, Kuala Lumpur
Which popular attractions are close to Mandarin Oriental, Kuala Lumpur?
Nearby attractions include Petronas Twin Towers (0.1 miles), KLCC Park (0.2 miles), and Breakout Real Escape Game (0.2 miles).
What are some of the property amenities at Mandarin Oriental, Kuala Lumpur?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Mandarin Oriental, Kuala Lumpur?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Mandarin Oriental, Kuala Lumpur?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Mandarin Oriental, Kuala Lumpur?
Yes, free parking, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to Mandarin Oriental, Kuala Lumpur?
Conveniently located restaurants include Bar Trigona, Nipah, and Kampachi EQ.
Are there opportunities to exercise at Mandarin Oriental, Kuala Lumpur?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Does Mandarin Oriental, Kuala Lumpur have airport transportation?
Yes, Mandarin Oriental, Kuala Lumpur offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Mandarin Oriental, Kuala Lumpur?
Yes, dry cleaning and laundry service are offered to guests.
Does Mandarin Oriental, Kuala Lumpur offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Mandarin Oriental, Kuala Lumpur?
The staff speaks multiple languages, including English, Chinese, Japanese, Indonesian, and Malay.