Pullman Kuala Lumpur City Centre Hotel & Residences
291 reviews
#43 of 670 Hotels in Kuala Lumpur
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Jalan Conlay, Kuala Lumpur 50450 Malaysia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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$76
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Room & Suite (115)
Dining (88)
What is Travelers’ Choice?
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What you can expect during your stay
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
- Staff required to regularly wash hands
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Updated 09/22/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Pullman Kuala Lumpur City Centre Hotel & Residences
Updated 09/22/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#43 of 670 hotels in Kuala Lumpur
Location
Cleanliness
Service
Value
Travelers' Choice
At Pullman KLCC we offer inspired serviced residences and well-appointed guest rooms, which are equipped with the latest in-room technology and designed with the contemporary comfort of home in mind. To whet your appetite, we have six restaurants and bars promising a tempting variety of cuisines catering to every taste. We also invite you to explore our 10th floor rooftop oasis, showcasing relaxing garden spaces, a swimming pool, Fit Lounge, The Zone (kids room), Living Space (residence guest area), Poolside Bar & Grill and Vibes Spa. For business or pleasure, Pullman KLCC is conveniently located in the heart of the city’s vibrant shopping, dining and business district, with sky bridge walkways connecting in every direction.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Airport transportation
Conference facilities
Valet parking
Wifi
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Poolside bar
Taxi service
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Head massage
Massage
24-hour security
Baggage storage
Concierge
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Minibar
Refrigerator
Flatscreen TV
Iron
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Family
Languages Spoken
Chinese, Malay
Location
Full view
100Great for walkers
Grade: 100 out of 100
276Restaurantswithin 0.3 miles
24Attractionswithin 0.3 miles
Contact
Jalan Conlay, Kuala Lumpur 50450 Malaysia
Getting there
Raja ChulanKuala Lumpur Rapid KL6 min
Bukit BintangKuala Lumpur Rapid KL8 min
Rental CarsSee rental cars from $22/day
291Reviews100Q+A11Room tips
Reviews
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Popular mentions
The kids ordered a cake for Father’s Day. It was delivered on time. The best part is the cake. It was in the shape of a safety boots. It was very detail, the shoe lace, the leather looks so real. My husband, in fact all of us was impressed with the cake. It tasted so good. Not that sweet, just nice. Perfect!!!
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Date of stay: May 2021Trip type: Traveled with family
Helpful
We book from Agoda for king size dulux room with breakfast for business work trip end up the hotel change the room to one bedroom apartment due to mco period. The room was not prior to the dulux room especially the facilities not update and old as well feel scary during night time.
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Date of stay: May 2021Trip type: Traveled on business
Helpful
Response from Pullman KLCC, Guest Services / Front Office at Pullman Kuala Lumpur City Centre Hotel & Residences
Responded 2 weeks ago
Dear Dashny83, Thank you for sharing your feedback and I regret to note of your less than satisfactory stay with us. I have noted your comments for review with our team to enhance our guests’ experience. It is our aim to provide each and every guests our warm Pullman hospitality and rest assured that our management has looked into the issues raised by your goodself. We greatly appreciate your kind patronage and look forward to the opportunity of welcoming you back for a more relaxing stay in the near future. Best Regards, Karen Sophia Guest Experience Manager
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+1
First off, this is a review of their food delivery and not dine-in nor stay. Service: We contacted them via WhatsApp & their first greeting was “ya” . We were then directed to another person who was at least able to make some pretty informal recommendations. The remaining payment & delivery was a breeze. Packing: Arrived nicely packed in a huge box with the dishes individually packed in separate paper boxes. Though the food was prepared by different kitchens, the standards were maintained & the dishes went hand in glove. Jom Raya Set Menu 1 Starters - Ulam-Ulam with Sambal Belacan (Malay Salad with Belacan) The simple dish consisting of salad provided colour & a refreshing crunch to the set Tamago Maki dan Sayuran - (Vegetables and Tamago Maki) Absolutely delicious . Pickles were nice & crunchy & topped with a generous portion of goodness Aneka Kuma (honey dates) Kuih-Muih (Kuih lapis Merah & Kuih Seri Muka) Lovely texture & the flavour was spot on. As authentic as it gets Mains - Nasi Goreng Cina (Chinese Fried Rice) Absolutely fragrant & went well with the dishes Ayam Goreng Rempah (Deep Fried Crispy Karaage Chicken Drumstick) Surprisingly, it arrived crispy on the outside & juicy within. An all time favourite Udang Tumis Dengan Sos Mantega Susu (Stir Fried Tiger Prawn with Curry Butter Milk Sauce) We loved how the spices created this explosion of flavours & was absolutely fragrant & delicious. Sadly, the prawns were a little mushy. Kailan Goreng Bersama Sotong (Stir Fried Kailan with Squid in Oyster Sauce) The vegetables & squid were nice & crunchy & cooked to perfection. Desserts - Dessert (Apple Crumble Tart) These were delicious but had to be baked just a little more to be nice & warm on inside yet crusty on the outside. All in all, the packaging was perfect, the meal was delicious but the customer service needs a little working on. Our full review is on Instagram (@monk3yseendo)…
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Date of stay: May 2021
Service
Helpful
What a terrible check in queue up for one hour! And in lobby totally no social distance,when check out take half hour to get the lift to go down, life a lot of people all no social distance, In our New normal life , hotel never protect all customers and put all customer into high risk situation and I saw they allow all the kid play freedom in the lobby without cover face mask . All already take photo to prove for it
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Review collected in partnership with Accorhotels.com
Date of stay: April 2021Trip type: Traveled on business
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
Response from Pullman KLCC, Guest Services / Front Office at Pullman Kuala Lumpur City Centre Hotel & Residences
Responded Apr 25, 2021
Dear Go28950036409, Many thanks for sharing your detailed feedback relating to your stay with us on Trip Advisor. It is with deep concern that I read your review. Allow me to express my heartfelt regret on the frustration caused by the poor queue management upon your arrival and followed by less efficiency of our elevator system. We will work our best to ensure the crowd is being controlled more effectively and to speed up the check-in process as we do not wish to allow this incident to reoccur in the future. I am also strongly agreed that our new normal practices shall be complied completely with no excuse. I regret that this was not reflected on this occasion, however would like to assure you that I have personally highlighted this matter to our security and ALLSAFE inspectors for better close follow-up, review and necessary actions shall be taken. You can have my assurance that we are not taking this issue lightly and I appreciate for bringing this to our attention. Our guest’s comfort and safety is indeed our priority and therefore we truly appreciate your feedback as it is only through commentary like yours we are able to provide the levels of service tantamount to the Pullman brand. In the interim, please contact me directly at clm@pullman-klcc.com for any further assistance. We would really appreciate another chance to welcoming you back to Pullman Kuala Lumpur City Centre. Best Regards, Karen Sophia Guest Experience Manager
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The hotel is very central, walking distance to Pavilion and KLCC. Had an enjoyable stay for my birthday, hotel gave me some delicious cakes! The pool was nice but crowded so have to avoid the peak hours. Hotel staff was friendly. One thing to improve though is the parking. Should just tell us we can use the other parking for free instead of having to circle round and round for parking.
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Review collected in partnership with Accorhotels.com
Date of stay: April 2021
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Helpful
PRICE RANGE
$75 - $106 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
prince hotel and residence, prince hotel residence, prince hotel kuala lumpur, kuala lumpur prince hotel
FORMERLY KNOWN AS
Prince Hotel & Residence Kuala Lumpur
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
607
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Claim Your Listing Frequently Asked Questions about Pullman Kuala Lumpur City Centre Hotel & Residences
Which popular attractions are close to Pullman Kuala Lumpur City Centre Hotel & Residences?
Nearby attractions include Museum of Illusions (0.3 miles), KLCC - Bukit Bintang Pedestrian Walkway (0.2 miles), and Pavilion KL (0.1 miles).
What are some of the property amenities at Pullman Kuala Lumpur City Centre Hotel & Residences?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Pullman Kuala Lumpur City Centre Hotel & Residences?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Pullman Kuala Lumpur City Centre Hotel & Residences?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Pullman Kuala Lumpur City Centre Hotel & Residences?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Pullman Kuala Lumpur City Centre Hotel & Residences?
Conveniently located restaurants include Horizon Grill, Quivo Pavilion, and el iberico.
Are there opportunities to exercise at Pullman Kuala Lumpur City Centre Hotel & Residences?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Pullman Kuala Lumpur City Centre Hotel & Residences have an airport shuttle?
Yes, Pullman Kuala Lumpur City Centre Hotel & Residences offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Pullman Kuala Lumpur City Centre Hotel & Residences?
Yes, dry cleaning and laundry service are offered to guests.
Does Pullman Kuala Lumpur City Centre Hotel & Residences offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Pullman Kuala Lumpur City Centre Hotel & Residences?
The staff speaks multiple languages, including Chinese and Malay.