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Pullman Kuala Lumpur City Centre Hotel & Residences

Jalan Conlay, Kuala Lumpur 50450 Malaysia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (324)
Room & Suite (115)
Dining (88)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Travel safe during COVID-19
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What you can expect during your stay
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 09/22/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Pullman Kuala Lumpur City Centre Hotel & Residences
Updated 09/22/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.


#43 of 662 hotels in Kuala Lumpur
Travelers' Choice
At Pullman KLCC we offer inspired serviced residences and well-appointed guest rooms, which are equipped with the latest in-room technology and designed with the contemporary comfort of home in mind. To whet your appetite, we have six restaurants and bars promising a tempting variety of cuisines catering to every taste. We also invite you to explore our 10th floor rooftop oasis, showcasing relaxing garden spaces, a swimming pool, Fit Lounge, The Zone (kids room), Living Space (residence guest area), Poolside Bar & Grill and Vibes Spa. For business or pleasure, Pullman KLCC is conveniently located in the heart of the city’s vibrant shopping, dining and business district, with sky bridge walkways connecting in every direction.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Airport transportation
Conference facilities
Valet parking
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Poolside bar
Taxi service
Banquet room
Meeting rooms
Couples massage
Facial treatments
Foot massage
Head massage
24-hour security
Baggage storage
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Room service
VIP room facilities
Flatscreen TV
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Room types
Non-smoking rooms
Family rooms
Smoking rooms available
Good to know
Languages Spoken
Chinese, Malay


Full view
100Great for walkers
Grade: 100 out of 100
278Restaurantswithin 0.3 miles
24Attractionswithin 0.3 miles
290Reviews100Q+A11Room tips
Traveler rating
  • 174
  • 65
  • 25
  • 8
  • 18
Time of year
Traveler type
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Popular mentions
Dash83 wrote a review Jun 8
1 contribution
We book from Agoda for king size dulux room with breakfast for business work trip end up the hotel change the room to one bedroom apartment due to mco period. The room was not prior to the dulux room especially the facilities not update and old as well feel scary during night time.
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Date of stay: May 2021Trip type: Traveled on business
Anastasia (@monk3yseendo) wrote a review Jun 3
Malaysia1021 contributions9 helpful votes
First off, this is a review of their food delivery and not dine-in nor stay. Service: We contacted them via WhatsApp & their first greeting was “ya” . We were then directed to another person who was at least able to make some pretty informal recommendations. The remaining payment & delivery was a breeze. Packing: Arrived nicely packed in a huge box with the dishes individually packed in separate paper boxes. Though the food was prepared by different kitchens, the standards were maintained & the dishes went hand in glove. Jom Raya Set Menu 1 Starters - Ulam-Ulam with Sambal Belacan (Malay Salad with Belacan) The simple dish consisting of salad provided colour & a refreshing crunch to the set Tamago Maki dan Sayuran - (Vegetables and Tamago Maki) Absolutely delicious . Pickles were nice & crunchy & topped with a generous portion of goodness Aneka Kuma (honey dates) Kuih-Muih (Kuih lapis Merah & Kuih Seri Muka) Lovely texture & the flavour was spot on. As authentic as it gets Mains - Nasi Goreng Cina (Chinese Fried Rice) Absolutely fragrant & went well with the dishes Ayam Goreng Rempah (Deep Fried Crispy Karaage Chicken Drumstick) Surprisingly, it arrived crispy on the outside & juicy within. An all time favourite Udang Tumis Dengan Sos Mantega Susu (Stir Fried Tiger Prawn with Curry Butter Milk Sauce) We loved how the spices created this explosion of flavours & was absolutely fragrant & delicious. Sadly, the prawns were a little mushy. Kailan Goreng Bersama Sotong (Stir Fried Kailan with Squid in Oyster Sauce) The vegetables & squid were nice & crunchy & cooked to perfection. Desserts - Dessert (Apple Crumble Tart) These were delicious but had to be baked just a little more to be nice & warm on inside yet crusty on the outside. All in all, the packaging was perfect, the meal was delicious but the customer service needs a little working on. Our full review is on Instagram (@monk3yseendo)
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Date of stay: May 2021
Go28950036409 wrote a review Apr 2021
1 contribution
What a terrible check in queue up for one hour! And in lobby totally no social distance,when check out take half hour to get the lift to go down, life a lot of people all no social distance, In our New normal life , hotel never protect all customers and put all customer into high risk situation and I saw they allow all the kid play freedom in the lobby without cover face mask . All already take photo to prove for it
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Review collected in partnership with Accorhotels.com
Date of stay: April 2021
Sleep Quality
Trip type: Traveled on business
Response from Pullman KLCC, Guest Services / Front Office at Pullman Kuala Lumpur City Centre Hotel & Residences
Responded Apr 25, 2021
Dear Go28950036409, Many thanks for sharing your detailed feedback relating to your stay with us on Trip Advisor. It is with deep concern that I read your review. Allow me to express my heartfelt regret on the frustration caused by the poor queue management upon your arrival and followed by less efficiency of our elevator system. We will work our best to ensure the crowd is being controlled more effectively and to speed up the check-in process as we do not wish to allow this incident to reoccur in the future. I am also strongly agreed that our new normal practices shall be complied completely with no excuse. I regret that this was not reflected on this occasion, however would like to assure you that I have personally highlighted this matter to our security and ALLSAFE inspectors for better close follow-up, review and necessary actions shall be taken. You can have my assurance that we are not taking this issue lightly and I appreciate for bringing this to our attention. Our guest’s comfort and safety is indeed our priority and therefore we truly appreciate your feedback as it is only through commentary like yours we are able to provide the levels of service tantamount to the Pullman brand. In the interim, please contact me directly at clm@pullman-klcc.com for any further assistance. We would really appreciate another chance to welcoming you back to Pullman Kuala Lumpur City Centre. Best Regards, Karen Sophia Guest Experience Manager
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hlc1982 wrote a review Apr 2021
Kuala Lumpur, Malaysia59 contributions28 helpful votes
The hotel is very central, walking distance to Pavilion and KLCC. Had an enjoyable stay for my birthday, hotel gave me some delicious cakes! The pool was nice but crowded so have to avoid the peak hours. Hotel staff was friendly. One thing to improve though is the parking. Should just tell us we can use the other parking for free instead of having to circle round and round for parking.
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Review collected in partnership with Accorhotels.com
Date of stay: April 2021
Sleep Quality
Ahmad S wrote a review Apr 2021
3 contributions1 helpful vote
Booked two connected rooms at Pullman KLCC. The new renovated room is very nice, the food is great and the location is superb !. My comments as below: 1) Check-in is too long. 10 - 15 minutes per-room/person is too long. Please fix your system, reduce clicking and re-key in information. Example, I booked via Accor, by right you already have all my details, it should not take long to check-in, but it is still 11 minutes for me. 2) Banyan Tree now under Accor, please allow Pullman KLCC customer to use Banyan Tree pedestrian bridge to Pavillion. The road is dangerous and lot of snatch theft. For safety purpose, please allow Pullman customer to use Banyan bridge to Pavillion. 3) Improve your internal communication. I checked in on Friday, the parking lift breakdown and one hotel staff asked us to use the staff lift. However no one aware the parking lift not working, we waited and waited and everytime the lift door open, the staff will say this is for staff, please use other lift for guest. Every single time.... If you guys have better internal comm, we wouldn't have to wait and wait for empty lift or someone will assist us from top multi-story carpark to lobby.
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Review collected in partnership with Accorhotels.com
Date of stay: April 2021
Sleep Quality
$75 - $106 (Based on Average Rates for a Standard Room)
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MalaysiaWilayah PersekutuanKuala Lumpur
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Frequently Asked Questions about Pullman Kuala Lumpur City Centre Hotel & Residences
Which popular attractions are close to Pullman Kuala Lumpur City Centre Hotel & Residences?
Nearby attractions include Museum of Illusions (0.3 miles), KLCC - Bukit Bintang Pedestrian Walkway (0.2 miles), and Pavilion KL (0.1 miles).
What are some of the property amenities at Pullman Kuala Lumpur City Centre Hotel & Residences?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Pullman Kuala Lumpur City Centre Hotel & Residences?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Pullman Kuala Lumpur City Centre Hotel & Residences?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Pullman Kuala Lumpur City Centre Hotel & Residences?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Pullman Kuala Lumpur City Centre Hotel & Residences?
Conveniently located restaurants include Quivo Pavilion, Horizon Grill, and Prego.
Are there opportunities to exercise at Pullman Kuala Lumpur City Centre Hotel & Residences?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Pullman Kuala Lumpur City Centre Hotel & Residences have an airport shuttle?
Yes, Pullman Kuala Lumpur City Centre Hotel & Residences offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Pullman Kuala Lumpur City Centre Hotel & Residences?
Yes, dry cleaning and laundry service are offered to guests.
Does Pullman Kuala Lumpur City Centre Hotel & Residences offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Pullman Kuala Lumpur City Centre Hotel & Residences?
The staff speaks multiple languages, including Chinese and Malay.