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Pullman Kuala Lumpur City Centre Hotel & Residences

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Jalan Conlay, Kuala Lumpur 50450 Malaysia
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Traveler (502)
Room & Suite (131)
Dining (111)

About

#53 of 770 hotels in Kuala Lumpur
Location
4.8
Cleanliness
4.4
Service
4.3
Value
4.2
At Pullman KLCC we offer inspired serviced residences and well-appointed guest rooms, which are equipped with the latest in-room technology and designed with the contemporary comfort of home in mind. To whet your appetite, we have six restaurants and bars promising a tempting variety of cuisines catering to every taste. We also invite you to explore our 10th floor rooftop oasis, showcasing relaxing garden spaces, a swimming pool, Fit Lounge, The Zone (kids room), Living Space (residence guest area), Poolside Bar & Grill and Vibes Spa. For business or pleasure, Pullman KLCC is conveniently located in the heart of the city’s vibrant shopping, dining and business district, with sky bridge walkways connecting in every direction.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Airport transportation
Conference facilities
Valet parking
Wifi
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Poolside bar
Taxi service
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Head massage
Massage
24-hour security
Baggage storage
Concierge
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Minibar
Refrigerator
Flatscreen TV
Iron
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Family
Languages Spoken
Chinese, Malay

Location

100Great for walkers
Grade: 100 out of 100
273Restaurantswithin 0.3 miles
26Attractionswithin 0.3 miles
392Reviews103Q+A30Room tips
Traveler rating
  • 227
  • 85
  • 36
  • 15
  • 28
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Lucille R wrote a review Feb 2
Soll, Austria18 contributions4 helpful votes
The Pullman hotel was our stopover hotel sorted by the travel agency. We stayed 3 nights. We arrived late evening and booked in. Unfortunately there was no kettle which I mentioned to the porter, within 5 mins we received a kettle from housekeeping. The next day we found our safe was broken, I did not have a bedside lamp and there was no hairdryer. I reported this to reception. I returned to my room and within 5 mins the housekeeper came with the hairdryer followed by the maintenance man. He put in a new safe and get us a bedside lamp. From not being impressed with the room to being impressed with the very prompt serve to correct the issues. The breakfast was very good catering for all the different cultures. The serve in the hotel has been very good. We even had problem with the timing of our pick up and the gentleman at the front desk telephoned the company and I was able to speak to the company to sort out an earlier pick up. So the hotel ended up being better than I first experienced. The reason for the 4 rating is the room was not up to standard on arrival.
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Date of stay: February 2023Trip type: Traveled with family
Room Tip: Just remember that there are local taxes to pay at the end of the stay which we were aware of but...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Michelle L wrote a review Feb 2
I have had a great experience staying at your hotel, been here many times. Excellent customer service 👍, I would like to specially compliment your outstanding employee name :Jimmy ( apartment restaurant) she's very friendly, always greet us with a warm welcome every morning and helpful with places where to go. She's a great asset for the company. Will definitely recommend it to friends. My family and I really enjoyed our stay at Pullman KL city.. Thank you Michelle
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Date of stay: February 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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CTLK wrote a review Jan 2023
Bangkok, Thailand24 contributions19 helpful votes
A last-minute decision to go to Kuala Lumpur within the week before Chinese New Year resulted in heightened search for flights, hotels and car rental at KLIA; lucky to get attractive and suitable flight itinerary and hotel booking but no rental car availability (left contact details in case of any last-minute cancellations), but proceeded finalizing the trip based on using the train or taxi into KL. Considered Pullman or Sofitel in the KLCC, Damansara, Bangsar or Mid Valley areas, eventually settling on Pullman KLCC on the premise we will use transportation other than a rental car. Luckily for us, we were contacted end of the day before that a car was available on the first day of the CNY, our scheduled arrival. Arriving at the rental car center we selected one of two car choices and headed to KLCC. Arriving and seeing the hotel we were reassured of our selection. From the time we were let into the basement car park, we were attended to quite quickly by Adila, who then showed us to the Club Lounge to complete the check-in and briefed on the hotel facilities. Dropped off the bags and headed back to the Club Lounge for some snacks and refreshments before checking out the food truck area in front of the hotel, then heading to the Pavilion Mall opposite, via the a/c pedestrian bridge connected to the entry foyer of the Banyan Tree Hotel a half minute walk next door to the Pullman. This enormous mall with the Parkson anchor store is pretty much a “one-stop” place, with internal and external areas (mainly bistro, pub, and eateries, coffee places and fast food places) which has its own access from the outside and allowing their operation outside the mall hours. After a quick survey headed back to the hotel for late dinner, as tempting the food options at the Pavilion may be, the packed food-court and long queues at the restaurants was sufficient deterrent. The food at the Sedap Restaurant (Lobby) was good and the friendly and helpful staff, (Mujib and Hussein comes to mind) made for an enjoyable dinner. We had the option of breakfast in the Sedap Restaurant, which had a very wide choice of Malaysian ethnic offerings, the usual eastern and western buffet set up, egg station, Japanese and Middle Eastern selection, and more. Since it was busy we opted for the quieter, less crowded and relaxed surrounds of the Club Lounge, opens at 6:30am with a much smaller spread of international (including an egg station with selected menu of egg choice, pancakes, waffle made to your order) and local offerings. We enjoyed the avocado toast, egg benedict and the freshly made pancakes and waffles. We did request certain local offerings from the main breakfast venue, which the team arranged. The Club Lounge apart from breakfast, have a daily afternoon tea session from noon to 4pm and an evening cocktail from 5:30-7:30 pm. On the last two evenings we ordered dinner from the Sedap Restaurant during the evening cocktail session and enjoyed the relaxed dining on the good food, especially the grilled cod fillet and the spaghetti vongole, which were not on the menu but the kitchen took on the task and done to perfection in our opinion. Perhaps these could be future menu offerings. For dessert, one must try the New York blueberry cheesecake. Whilst we were out and about KL every day, those times we were in the hotel we frequented the Club Lounge for the comfortable, quiet and relaxing time. It is staffed by a team who came across as very friendly and helpful from the first encounter and when we checked out after the four days felt we were leaving friends behind. A very big thank you to the team, who help make our visit that much more enjoyable and memorable. Kudos to Sophia, the manager and Ida, Aida, Sue, Fakir and the very personable Kamal, and everyone else. Not forgetting Putra, who was the coordinate and delivered our orders from the kitchen. We look forward to a return visit in the near future. Visitors to KL planning self-drive from KLIA should note most of the highways toll systems payments by stored value cards like “Touch n Go” only. Also, he elaborate road system sees many exits/entries towards the inner KL area, which could be too close for Google navigation map/voice sync; best allow a little slack for the occasional “additional exploration”.
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Date of stay: January 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Elizabeth L wrote a review Jan 2023
1 contribution
We stayed in a one bedroom apartment. When we walked in, all the tables had finger prints, the furniture was dusty, and the kitchen floor was sticky. We ended up wiping everything down with antibacterial wipes. My husband informed me there was mold in the bathroom on day one. I had a look and thought he just meant the tiles (not too bad). Did not see the stuff on the ceilings till our last day (which is unfortunate because I would have asked two change rooms). The bedroom lights were white light, not conducive to rest . We also felt that the general supplies (such as soap, shampoo and toilet paper) were not generous. There was only one of each (even though there were 3 of us and we were staying for 7 days. We ended up buying our own supplies. Room service was terrible. I called up after 45 mins of waiting to ask when food would arrive and the rude person said 'you want to order food or what?' At buffet breakfast, I informed a staff member who was dressed smartly that there was no more tea. He basically said 'someone will fill it and walked off.' The fellow came back half an hour later and still no refill. After saying this, housekeeping we're prompt with our request for linen and towels. And there were some friendly staff in food and beverages. Location is good. Just the consistency was not there. My suggestion to Pullmans is to Quality check your rooms to make sure that they are clean and train your staff to be more service oriented.
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Date of stay: January 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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fadzilah h wrote a review Jan 2023
Kuala Lumpur, Malaysia97 contributions23 helpful votes
The one of my perfect staycation hotel under Accor group. The staffs, facilities, room and location all 5 star. The Hotel staff are friendly and well trained. The hotel located strategically in front of Pavillion and KLCC. Just walking distance via sky bridge. The room so spacious, clean and smell luxury. I really enjoyed breakfast with so many variety and delicious food. I love omelette, teh tarik, salads and roti canai. They even have yogurt maker which I didn't have a chance to try because I was full. I enjoyed using facilities such as pools and gym. Both are so great to me. Swimming pool is well maintained by the hotel. Overall, it is very worth to stay at Pullman especially breakfast buffet. Kudos to all of you. Thanks for the great hospitality and I will come again.
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Date of stay: January 2023
Rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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FarAway38695050631 wrote a review Jan 2023
My friend and I had an evening at the Banyan Tree Vertigo Bar - when we left we could not find a taxi anywhere we had no WiFi and felt stranded - we asked at the desk in the Banyan Tree and the guy told us basically tough can’t help you!! We walked next door to The Pullman Hotel and an amazing young man called Ugaraj went above and beyond to help. He got us a taxi and we got back to our hotel. This young man saved the night for us!! Thank you Ugaraj
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Date of stay: January 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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HenryKay wrote a review Jan 2023
Singapore, Singapore5 contributions
I have always stayed with Pullman KLCC ever since I started my regional travel, however I am utterly disappointed this time when I stay with them. I have booked my stay with Pullman KLCC through my company booking system, which in it, I have 2 option. A cheaper option without able to applying my accor platinum membership, and a more expensive option where I can apply my membership. I have chosen the more expensive option where I can apply my membership. I have recently achieved my platinum status and Pullman KLCC being my first Pullman hotel that I stayed, I am looking very much forward to visiting the lounge. However to my utter disappointment, when I was checking in, the check in staff said that, because I booked from a 3rd party system, I am not eligible for any benefits from the platinum status, despite mentioning to them that I have chosen the option that allows me to apply my membership to the booking, they just come back with no. After being out for the day, and back to the room, I decided to contact Accor and after 2 whole day and on my 3rd day, precisely that after I receive the email from Accor that they have forwarded my feedback to Pullman KLCC, I received a call from the lounge receptionist saying that after investigating, my booking is actually allowed to enjoy the benefits. Then they offered to upgrade me to their junior suite for the night which I am checking out the following early morning, this feels like they are not sincere in making up for the mistake and error. My question is why the investigation is only made when I raise it to Accor support. This made me totally and utterly disappointed with both Pullman and Accor, I was due to host my partner at the lounge, but end up having to source for another location to do it instead.
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Review collected in partnership with Accorhotels.com
Date of stay: January 2023
Value
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Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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JT_TravelKL wrote a review Jan 2023
Kuala Lumpur, Malaysia15 contributions36 helpful votes
The hotel check-in was slow. I had to queue for almost 30 minutes. Four persons in front of me, and there are five counters in service. As a Platinum member, I will offer check-in at Club Lounge, but no one assists or directs me to Club Lounge. This is not my first time staying in Pullman KLCC, and I have to admit that this time around, the service could have been better. The F&B staff are not friendly and do not smile or welcome the guests. I approached them to make a reservation for dinner on 14 January 2023, and they told me they were fully booked, but I noticed plenty of empty tables between 7.30 pm-8.30 pm.
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Date of stay: January 2023
Value
Location
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Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Pullman KLCC, Guest Services / Front Office at Pullman Kuala Lumpur City Centre Hotel & Residences
Responded 2 weeks ago
Dear JT_TravelKL, Thank you for the review. We are very sorry to hear about these issues you had while staying with us in regards to your arrival and restaurant experience.At Pullman KLCC Hotel & Residences, we strive to provide our guests with quality service and a pleasant experience. Our sincerest apology for your longer than usual wait at the reception counter as well as not being ushered to the Executive Club Lounge for the check-in. We will share this feedback with our Front Office Manager to prevent issues like this in the future. Your feedback of the F&B experience has also been highlighted to the Director Of Food & Beverage for immediate action. In regards to the booking on the 14th of January, we were fully booked for the dinner buffet as we had a few government agencies in house who were scheduled to have dinner at Sedap. They might have come down later for as there were full day meetings scheduled. Your feedback is much appreciated and we would love another opportunity to earn your recommendation on your return visit. Kind regards, Devi Chandrasegaran Guest Experience
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Faez B. wrote a review Jan 2023
Singapore, Singapore650 contributions76 helpful votes
Came back again here as we did had a great experience plus the location was perfect. But this time around the service was not that great. We had 4 rooms, 2 was singles bed and 2 grand deluxe. The singles rooms was on the smoking floor which we did not asked for and the grand deluxe room view was not as great compared to previous visit. Understandable as it was New Year's Eve. Staff during breakfast was not polite , had told us off that the table we sat was meant for 4 pax when there were clearly empty tables around. Not cool to address guest in that manner so early in the morning.
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Date of stay: December 2022Trip type: Traveled with friends
Room Tip: Walk to next building hotel Banyan Tree and crossover at the bridge to walk straight to Pavilion...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Pullman KLCC, Guest Services / Front Office at Pullman Kuala Lumpur City Centre Hotel & Residences
Responded 4 weeks ago
Dear faez18, I apologize for your experience as this is not our usual level of service and we shall follow up with the team. We trust your experience at breakfast was an isolated incident. We are sorry that our accommodations did not exceed your expectation. We do hope you will not be deterred to stay with us again as we would like to show you our usual high levels of hospitality that Pullman KLCC Hotel & Residences is renowned for. Kind regards, DEvi Chandrasegaran
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Ashveen G wrote a review Dec 2022
1 contribution
We were travelling for Christmas to Pullman klcc and as a a diamond member with Accor I chose this hotel after having many options in kl. Firstly a very big downer for me was kids aren’t allowed at the club lounge, since it’s holiday time I cannot expect to leave my kids alone in the room and go to the club lounge for tea or cocktail hours, breakfast is crazy busy and no one replenishing items that are finished , thirdly I asked for turndown service at 8.30 and they refused as the staff has left, I booked for a suite room and honestly housekeeping refused that they could not do the turndown at 8.30 when it was not done by them. Except the fact it has a great location the management just says no for everything and is non accommodating. Club lounge staff was nice and helpful. Accor loyal members travelling with kids should see alternative options. I won’t visit with my kids again here .
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Date of stay: December 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Pullman KLCC, Guest Services / Front Office at Pullman Kuala Lumpur City Centre Hotel & Residences
Responded 4 weeks ago
Dear Ashveen G, We are obviously concerned to read your feedback following your recent stay as our only wish is to provide a wonderful guest experience. We sincerely apologize for the issues experienced with housekeeping in regards to the turn down service.. Unfortunately, we have a strict 'no child policy' at the Executive Club Lounge which may not be well received but is accepted by all. I do hope we will be able to win back your confidence in us by choosing to stay with us in the future. Kind regards, Devi Chnadrasegaran Guest Experience Specialist
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$88 - $108 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
prince hotel and residence, prince hotel residence, prince hotel kuala lumpur, kuala lumpur prince hotel
FORMERLY KNOWN AS
Prince Hotel & Residence Kuala Lumpur
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
607
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PULLMAN KUALA LUMPUR CITY CENTRE HOTEL & RESIDENCES $86 ($̶2̶3̶9̶) - Updated 2023 Prices & Reviews - Malaysia

Frequently Asked Questions about Pullman Kuala Lumpur City Centre Hotel & Residences
Which popular attractions are close to Pullman Kuala Lumpur City Centre Hotel & Residences?
Nearby attractions include KLCC - Bukit Bintang Pedestrian Walkway (0.2 miles), Pavilion KL (0.1 miles), and Aquaria (0.3 miles).
What are some of the property amenities at Pullman Kuala Lumpur City Centre Hotel & Residences?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Pullman Kuala Lumpur City Centre Hotel & Residences?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Pullman Kuala Lumpur City Centre Hotel & Residences?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Pullman Kuala Lumpur City Centre Hotel & Residences?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Pullman Kuala Lumpur City Centre Hotel & Residences?
Conveniently located restaurants include Kampachi Pavilion, el iberico, and Horizon Grill.
Are there opportunities to exercise at Pullman Kuala Lumpur City Centre Hotel & Residences?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Pullman Kuala Lumpur City Centre Hotel & Residences have airport transportation?
Yes, Pullman Kuala Lumpur City Centre Hotel & Residences offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Pullman Kuala Lumpur City Centre Hotel & Residences?
Yes, dry cleaning and laundry service are offered to guests.
Does Pullman Kuala Lumpur City Centre Hotel & Residences offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Pullman Kuala Lumpur City Centre Hotel & Residences?
The staff speaks multiple languages, including Chinese and Malay.