Pullman Kuala Lumpur City Centre Hotel & Residences
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About
#58 of 790 hotels in Kuala Lumpur
Location
4.8
Cleanliness
4.4
Service
4.3
Value
4.1
Travelers' Choice
At Pullman KLCC we offer inspired serviced residences and well-appointed guest rooms, which are equipped with the latest in-room technology and designed with the contemporary comfort of home in mind. To whet your appetite, we have six restaurants and bars promising a tempting variety of cuisines catering to every taste. We also invite you to explore our 10th floor rooftop oasis, showcasing relaxing garden spaces, a swimming pool, Fit Lounge, The Zone (kids room), Living Space (residence guest area), Poolside Bar & Grill and Vibes Spa. For business or pleasure, Pullman KLCC is conveniently located in the heart of the city’s vibrant shopping, dining and business district, with sky bridge walkways connecting in every direction.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Airport transportation
Conference facilities
Valet parking
Wifi
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Poolside bar
Taxi service
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Head massage
Massage
24-hour security
Baggage storage
Concierge
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Minibar
Refrigerator
Flatscreen TV
Iron
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Green
Family
Languages Spoken
Chinese, Malay
Location
100Great for walkers
Grade: 100 out of 100
275Restaurantswithin 0.3 miles
27Attractionswithin 0.3 miles
Jalan Conlay, Kuala Lumpur 50450 Malaysia
Getting there
Raja ChulanKuala Lumpur Rapid KL6 min
Bukit BintangKuala Lumpur Rapid KL8 min
Rental CarsSee rental cars from $23/day
414Reviews104Q+A37Room tips
Reviews
Traveler rating
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The hotel service is excellent. Staffs are friendly and helpful which make us feel well welcomed. The spa provided by the hotel is great. I went for 2 hour spa package which consists of 90minutes of massage and 30minutes of facial. The session is so relaxing till I fell asleep. Will certainly come back again.
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Date of stay: June 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Service was amazing and the food was even better. The bed was perhaps the biggest I’ve ever slept on. We also had access to the Executive Lounge which enabled us to escape the masses seeking food at buffet and at checkout. The location was excellent, being right outside the air-conditioned mall
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Date of stay: May 2023Trip type: Traveled as a couple
Room Tip: If you are fortunate enough to have access to the Executive Lounge, it is completely worth it
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Stayed here for 4 nights. The check in process was smooth, there is a bit of queue though, but the check in process went smoothly. I booked grand deluxe premium room. The room is a corner room, so it is spacious. It has baththub, shower room and premium amenities. Wifi is good and stable, no issue whatsoever. The breakfast food is good. It has Malaysian food, Bread and Pastry, Fruits, etc. I love the pastry section. They are all delicious. The location is also strategic. Pavilion is only 5 minutes walk, and it is also near KLCC and Bukit Bintang. It is a nice stay and I hope I can stay there again in the future.
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Date of stay: May 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Pullman KLCC, Guest Services / Front Office at Pullman Kuala Lumpur City Centre Hotel & Residences
Responded 5 days ago
Dear arie438130, I am delighted to read your fantastic feedback which you have kindly shared on Trip Advisor. The team are ecstatic to learn that they provided the best experience for you during your stay with us. We truly appreciate your five star rating of Pullman KLCC Hotel & Residences. We certainly hope that our Hotel remains at the top of your list every time you are in KL. It would be our pleasure to welcome you back. Until then, we bid you a fond farewell. Kind regards, Devi Chandrasegaran Guest Experience
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Enjoy most the beautiful pool and good spread of buffet breakfast. Staffs overall are very warm and welcoming especially Mr Fazrul from concierge, he’s very smiley and proactively brought our heavy luggages during check out to our car, without asking. Very good hospitality and extra bonus is Pavilion is within walking distance.
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Date of stay: May 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Pullman KLCC, Guest Services / Front Office at Pullman Kuala Lumpur City Centre Hotel & Residences
Responded 1 week ago
Dear hannahlee_682, I was extremely happy to read that your stay was so enjoyable with us that it prompted you to write this very kind praising review on Trip Advisor. Your kind description as to what one can expect when visiting Pullman KLCC Hotel & Residences is highly appreciated, the same as your positive notes about our location and our service from the heart. We have shared your kind words of praise with Mr Fazrul from the Concierge Desk and he is over the moon with the mention! Thank you for the five star rating and we look forward to welcoming you back to Pullman KLCC Hotel & Residences in the near future. Kind regards, Devi Chandrasegaran Guest Experience
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Work requires me to stay in KL for a few days each month and had decided to try Pullman this and last month as an Accor Gold member. Free room upgrade given each time, but this round, the room given had faced the construction and there was a faulty window gap in 2518 which allowed more noise in. I called and was told no more rooms in this category available for me to change - subsequently I went down and told the reception that I would be out until late night and if they could sort the issue to find a room. The reception said yes they should be able to. I left my luggage with them, but when I returned at night, I had to explain myself all over again the situation. After first saying they did not have another room available in that category, and I pushed a bit more, they assigned me 2715, which turned out to be opposite the first room and was so much quieter. Whilst I appreciated the help given, I felt the morning and night staff could have communicated or left a message in the system so I did not need to repeat myself. However, i felt that there was effort put in for service recovery despite the hotel being busy there for a SuperLife conference. I was also given the late check out time I wanted after asking twice (330pm). For this , I have to say the staff did have good service recovery and I will definitely book for my next work trip again. Thank you.…
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Date of stay: May 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Pullman KLCC, Guest Services / Front Office at Pullman Kuala Lumpur City Centre Hotel & Residences
Responded 1 week ago
Dear jacjac29, Thank you for the review. We're very sorry to hear about these issues you had while staying with us. Here at Pullman KLCC Hotel & Residences, we work hard to provide our guests with quality service and a pleasant experience. We will share this feedback with our front office team members and leadership and use it as a training opportunity to prevent issues like this in the future. Please accept our apology for the defect in your original room as well as the inconvenience caused. We are glad that you were assigned another room for the duration of your stay.. We hope to have the opportunity to deliver a better experience on a return visit. Kind regards, Devi Chandrasegaran Guest Experience
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I lost my belongings (Ferragamo shoes) during my stay at this hotel. The hotel refused for me to see camera during that time. They just do their own analysis and said this is the negative incidents. I feel un-safe to stay here. My belongings was lost just have 2 reasons (1) hotel have ghost to make my things disappeared (2) Hotel does not safe that people enter into the room but no trail
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Date of stay: May 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Back in this hotel after 3 years and it was wonderful to enjoy all KL has to offer. Our short stay was in a one bedroom apartment for the first time and we appreciated the extra space. Although dated and as others have mentioned, exterior windows were dirty but we enjoyed the location especially our daily commute to Pavilion Mall. Buffet breakfast was not up to 4 stars standard, food was only luke warm apart from the freshly cooked omelette :) Understand most hospitality industry struggled post COVID ....Room service was prompt and timely delivery as advised which we appreciated. Met Mr Kana in Concierge, he was truly an asset to the hotel. The young Indian guy ( sorry forgot your name) who checked us in and out was a pleasure to deal with. Housekeeping staff were polite and helpful. Last but not least, great to catch up with Mr Kelvin, he is now the assistant FO Manager! Pullman you have done it again! …
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Date of stay: April 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Pullman KLCC, Guest Services / Front Office at Pullman Kuala Lumpur City Centre Hotel & Residences
Responded 3 weeks ago
Dear MitzygirlNewZealand, It's always delightful to welcome back repeat guests and you're no exception! I was extremely happy to read that your stay was so enjoyable with us that it prompted you to write this very kind praising review on Trip Advisor. Your kind description as to what one can expect when visiting Pullman KLCC Hotel & Residences is highly appreciated, the same as your positive notes about the great location, spacious accommodation, delicious omelette & our amazing team!You can be sure we'll share your kind words with Mr Kana, Mr Pureveen ,Mr Kelvin and the housekeeping team! We will take note on your comments on the breakfast buffet for further improvement. Familiar faces are a welcome sight, so please come back soon for another memorable stay with us! Kind regards, Devi Chandrasegaran Guest Experince
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here for four days in March, 2023. Either in the hotel room, or the baggage holding room, a Breitling watch was stolen from one of my bags. The Pullman Hotel itself, and Accor Hotels have been of no help in this matter. Avoid the hotel at all costs, unless you want either the housekeeping, or concierge staff rifling your bags for valuables. This was also retroactively reported to the Malaysian Police after the theft was discovered.
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Date of stay: March 2023Trip type: Traveled as a couple
Room Tip: Beware thieves operate at this hotel.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
5 Helpful votes
Helpful
Great location along with super friendly staff. Breakfast was spectacular and a culinary journey each day. I was overjoyed by the attention the team gave to young son as it really meant a lot to see such kindness
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Date of stay: March 2023
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Pullman KLCC, Guest Services / Front Office at Pullman Kuala Lumpur City Centre Hotel & Residences
Responded Apr 23, 2023
Dear W4519TUchrisj, Thank you for not only choosing to stay with us, but also for trusting us to create a memorable experience for you.. We hope to welcome you back soon so that we help create another wonderful stay with us at Pullman KLCC Hotel & Residences.Thank you again for your compliments on the Pullman KLCC team. Kind regards, Devi Chandrasegaran Guest Experience
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here in April 23, first time, room was good, location excellent and service levels excellent. Stayed in a Club Floor room and it was excellent value for money. Staff in the club were outstanding, always willing to please. Food and beverage offerings in the club were of a very high level. Besides the evening drinks / snacks the club they also serve afternoon tea - which includes complimentary sift drinks, tea and coffee and sandwiches and pastries. Pool area great too. Would definitely stay here again.
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Date of stay: April 2023Trip type: Traveled as a couple
Room Tip: Only anomaly was that I could not change currency at this hotel? There is a FX facility in the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Pullman KLCC, Guest Services / Front Office at Pullman Kuala Lumpur City Centre Hotel & Residences
Responded Apr 19, 2023
Dear Geeman63, I was delighted to read that your stay was so enjoyable with us that it prompted you to write this very kind praising review on Trip Advisor forum. Your kind description as to what one can expect when visiting Pullman KLCC Hotel & Residences is highly appreciated, the same as your positive notes about the food and the ever attentive team at the executive club lounge and the pool. They will be delighted with your kind words of praise. We look forward to welcoming you back to Pullman KLCC Hotel & Residences in the near future. Kind regards, Devi Chandrasegaran Guest Experience
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$90 - $113 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
prince hotel and residence, prince hotel residence, prince hotel kuala lumpur, kuala lumpur prince hotel
FORMERLY KNOWN AS
Prince Hotel & Residence Kuala Lumpur
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
607
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Claim Your ListingPULLMAN KUALA LUMPUR CITY CENTRE HOTEL & RESIDENCES $95 ($̶2̶8̶5̶) - Updated 2023 Prices & Reviews - Malaysia
Frequently Asked Questions about Pullman Kuala Lumpur City Centre Hotel & Residences
Which popular attractions are close to Pullman Kuala Lumpur City Centre Hotel & Residences?
Nearby attractions include KLCC - Bukit Bintang Pedestrian Walkway (0.2 miles), Pavilion KL (0.1 miles), and Aquaria (0.3 miles).
What are some of the property amenities at Pullman Kuala Lumpur City Centre Hotel & Residences?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Pullman Kuala Lumpur City Centre Hotel & Residences?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Pullman Kuala Lumpur City Centre Hotel & Residences?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Pullman Kuala Lumpur City Centre Hotel & Residences?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Pullman Kuala Lumpur City Centre Hotel & Residences?
Conveniently located restaurants include Kampachi Pavilion, Horizon Grill, and The Living Room.
Are there opportunities to exercise at Pullman Kuala Lumpur City Centre Hotel & Residences?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Pullman Kuala Lumpur City Centre Hotel & Residences have airport transportation?
Yes, Pullman Kuala Lumpur City Centre Hotel & Residences offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Pullman Kuala Lumpur City Centre Hotel & Residences?
Yes, dry cleaning and laundry service are offered to guests.
Does Pullman Kuala Lumpur City Centre Hotel & Residences offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Pullman Kuala Lumpur City Centre Hotel & Residences?
The staff speaks multiple languages, including Chinese and Malay.