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Pullman Kuala Lumpur City Centre Hotel & Residences

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Traveler (701)
Room & Suite (144)
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About

#56 of 501 hotels in Kuala Lumpur
Location
4.8
Cleanliness
4.4
Service
4.3
Value
4.2
Travelers' Choice
At Pullman KLCC we offer inspired serviced residences and well-appointed guest rooms, which are equipped with the latest in-room technology and designed with the contemporary comfort of home in mind. To whet your appetite, we have six restaurants and bars promising a tempting variety of cuisines catering to every taste. We also invite you to explore our 10th floor rooftop oasis, showcasing relaxing garden spaces, a swimming pool, Fit Lounge, The Zone (kids room), Living Space (residence guest area), Poolside Bar & Grill and Vibes Spa. For business or pleasure, Pullman KLCC is conveniently located in the heart of the city’s vibrant shopping, dining and business district, with sky bridge walkways connecting in every direction.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Kids stay free
Airport transportation
Conference facilities
Valet parking
Wifi
Pool / beach towels
Outdoor pool
Fitness / spa locker rooms
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Kid-friendly buffet
Poolside bar
Taxi service
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Foot massage
Head massage
Massage
24-hour security
Baggage storage
Concierge
Doorperson
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
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Room features
Air conditioning
Housekeeping
Room service
Safe
VIP room facilities
Minibar
Refrigerator
Flatscreen TV
Iron
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Room types
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Green
Family
Languages Spoken
Chinese, Malay

Location

Jalan Conlay, Kuala Lumpur 50450 Malaysia
Pullman Kuala Lumpur City Centre Hotel & Residences
4.0
4.0 of 5 bubbles491 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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Nestled in a prime spot near Pavilion Mall and the lively Bukit Bintang area, Pullman Kuala Lumpur City Centre Hotel & Residences is celebrated for its inviting atmosphere and elegant layout. The spacious and spotless rooms are a hit with many guests, though some do mention that the decor could use an update and the air conditioning system sometimes falls short. While views on the hotel's value for money are mixed, the friendly and professional service, along with the hotel's amenities, including an exclusive executive lounge, generally leave a positive impression.
Location
Convenient
Atmosphere
Welcoming
Rooms
Spacious
Value
Reasonable
Cleanliness
Spotless
Service
Friendly
Amenities
Well-appointed
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Enrico SR Aji wrote a review Apr 12
Jakarta, Indonesia66 contributions43 helpful votes
Stay for a night with wife on idul fitri day. For brand no need explain, located just walking distance to all famous shoping center in bukit bintang area. Checkin and check out time take a bit longer than usual. Room was clean and everything is functioning properly. Breakfast is great taste with a lot of choices.
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Date of stay: April 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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muzafar2018 wrote a review Aug 2023
Lahore, Pakistan19 contributions10 helpful votes
Hotel's Favorite
I recently had the pleasure of staying at the Pullman Kuala Lumpur City Centre - Hotel & Residences by Accor Group with my family, including two adults, three children, and an infant. Our stay lasted from August 4th to August 9th, 2023, and I wanted to share what a wonderful experience it was. Upon arrival, I was impressed with the thoughtful planning that went into our stay. Knowing that we would be arriving after midnight on August 4th, I had booked an extra night on August 3rd to ensure a smooth check-in process for my family, sparing us the hassle of waiting with the children. This small detail truly made a difference and set the tone for the rest of our stay. Our two-bedroom apartment suite exceeded our expectations, especially when it came to catering to the kids. They absolutely loved the spaciousness of the suite and the thoughtful layout that provided a comfortable home away from home. One highlight for us was the easy access to Pavilion Mall at Bukit Bintang area, which added a touch of convenience to our trip. Though I had experienced their wonderful breakfast offerings during previous visits, this time we chose not to include breakfast in our booking, mainly because we didn't want to miss the timings due to our relaxed mornings. Instead, we opted to have breakfast at the nearby Starbucks in Pavilion Mall, which turned out to be a delightful alternative. The cleanliness of the rooms was impeccable, and the fact that our apartment suite was serviced daily made our stay all the more comfortable. The housekeeping and room service teams were just a call away and always ready to assist with any needs we had. The concierge staff were incredibly helpful, providing us with valuable information about local attractions. Considering our continuous travel, they suggested a laundry service that was both affordable and efficient. The service even included same-day delivery of our freshly washed, dried, and folded clothes right to the hotel – a convenience we greatly appreciated. The view from our hotel room was breathtaking, showcasing the beauty of Kuala Lumpur. Our suite consisted of two well-appointed bedrooms, a spacious living area, a convenient kitchenette, and even an office workspace. The inclusion of two USB ports at each bedside table was a thoughtful touch that made charging our devices hassle-free. Throughout our stay, I was pleased to discover that there was no element missing from our travel experiences and hotel stays. Every detail, from room amenities to customer service, had been carefully considered and executed to perfection, all without any upselling pressure. This exceptional level of service left a lasting impression on me. I am genuinely enthusiastic about recommending the Pullman Kuala Lumpur City Centre to fellow travelers, and I have no doubt that I will choose this hotel for all my future stays in Kuala Lumpur. My family and I couldn't have asked for a better experience – thank you, Pullman, for making our stay truly memorable.
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Date of stay: August 2023
Value
Location
Service
Trip type: Traveled with family
Room Tip: Ensure that if you plan to arrive during late hours, you book your hotel starting from the...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
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Response from Pullman KLCC, Guest Services / Front Office at Pullman Kuala Lumpur City Centre Hotel & Residences
Responded Aug 28, 2023
Dear muzafar2018, I am delighted to read your fantastic feedback which you have kindly shared on Trip Advisor. The Pullman KLCC team are ecstatic to learn that they provided the best experience for you during your stay with us. We truly appreciate and value your five star rating of our property. We certainly hope that our Hotel remains at the top of your list every time you are in KL. It would be our pleasure to welcome you back. Kind regards, Devi.C Guest Experience
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Francois T wrote a review Apr 10
Johannesburg, South Africa957 contributions113 helpful votes
This is our second visit at The Pullman and we really enjoyed our stay. We stayed in the 3 bedroom apartment and was exactly what we were looking for. The apartment is a bit dated and some areas could do with an upgrade but in relation to what we paid we were happy. The location of the hotel is great. The pool and pool bar is not the best out there but was good enough for our purposes. We ordered room service one evening and food was good. All the staff we encountered were great and will go out of their way to help - shout out to all staff!! Overall a good place to be and a great location. Will definitely recommend.
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Date of stay: March 2024Trip type: Traveled with family
Room Tip: We found breakfast at the hotel to be expensive and not great - book room without and eat at one...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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haroonNV wrote a review Apr 10
Doha, Qatar62 contributions119 helpful votes
I stayed in Pullman KL recently. Had a very good experience all the staff are very good and courteous. Rooms are clean. Staff at front desk was friendly. Breakfast was ok , they could add better options. I want to give an extra thanks to Ms Sue at the Club Lounge, you were great!. Overall I had an excellent stay!
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Date of stay: February 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Ian wrote a review Apr 1
Manchester, United Kingdom17 contributions6 helpful votes
As I was already in Kuala Lumpur before staying at this hotel, I went along in person before making the reservation. I explicitly asked them whether there was any work taking place near the pool as I wanted to relax there after a long few weeks’ travelling and was explicitly told no. However, there was indeed noisy work taking place immediately next to the pool which ruined my stay. I feel that I was (at best) misled and had an awful stay as a result. I doubt I would stay here again. It’s a shame as otherwise the hotel was OK.
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Date of stay: March 2024Trip type: Traveled solo
Room Tip: The staff have no clear idea when the pool bar is open. Every person you ask gives a different...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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ano y wrote a review Apr 1
5 contributions1 helpful vote
Worst hotel. I have illness swimming in the pool. Many people wore clothing to swim. I got my first Labyrinthitis and still suffering it. The manager Lisa chin was told snd she ignored. My legal adviser encouraged me to sue the hotel. The hotel need to compensate for my loss of hearing.
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Date of stay: April 2024Trip type: Traveled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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AndrewSantoso wrote a review Mar 2024
Jakarta, Indonesia142 contributions79 helpful votes
+1
With platinum status, I get late check-out benefits, free breakfast, free access to the club lounge, and welcome drink. Strategic location behind the pavilion. Check-in process we queued in the lobby which was quite busy, then because platinum was taken to the club lounge. asked for a deposit of 300 RM and 10 RM per day for tourism tax, after that we went straight to the room because babies are not allowed to enter the club lounge. The room design is quite modern although feel cramped. Soft mattress with 4 pillows, sofa, table and couch. there isn't a proper work desk, so you end up working on the sofa + plugging in to a table some distance away. The wifi is smooth and the TV is also clear. Tea uses twinnings and coffee uses coffee capsules and there is also coffee sachets. Given a welcome platter in the form of chocolate, and spiku as well as a welcome letter. Initially 4 mineral waters were provided. Mineral water can also be added for free The bathroom has a wash basin, closet, shower and bathtub. The bathroom is spacious with travertine colored walls. The shower is only a head shower but the advantage is that the shower and bathtub have their own shampoo soap so you don't need to go back and forth. Amenities are also complete. Towels are provided: 2 body towels, 2 hand towels and 2 face towels *Hotel Facilities* 1. Swimming pool with children's pool and shower 2. Spas 3. Gym Afternoon tea is available from 12.00-16.00 local time. For the second day, not much changed, Evening drinks and canapes start at 17.30-19.30 local time with a menu of various canape sandwiches, fruit, cheese, dried fruit, nuts, cold cuts, various cake canapes, pancakes, Japanese fried chicken, tortilla chicken wrap, lo ma kai. The quality of food in the lounge during afternoon tea and evening canapes is much better than the quality of food at breakfast. *Breakfast* The first day I had breakfast at Sedap restaurant. The breakfast actually has a complete and wide choice, but most of it is cooked with curry or carbs and for some reason the taste doesn't quite hit the tongue, so I can't really enjoy it. The second day I tried breakfast at the club lounge, there wasn't much on the menu, the taste was more on my tongue even though it was still standard. The menu myself prefer to enjoy typical Malaysian food and ordered Ipoh Hor Fun and Nasi Lemak
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Date of stay: November 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Pullman KLCC, Guest Services / Front Office at Pullman Kuala Lumpur City Centre Hotel & Residences
Responded 2 weeks ago
Dear AndrewSantoso, Two things that you can always expect at Pullman KLCC Hotel & Residences are immaculate accommodations and top-notch service. It was an honor to have you and provide you with an exceptional experience. Thank you so much for the five-star review. You can be sure that we will pass along your praise to the Club Lounge team. We can't wait to welcome you back again soon. Kind regards, Devi.C Guest Experience
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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F02 wrote a review Mar 2024
Kuala Lumpur, Malaysia78 contributions66 helpful votes
+1
This is my first time check in in pullman kl. The hotel are really nice and huge. I have welcome drinks because of my ALL accor membership, thank you for that. Really appreciate it. The room are well maintained and clean. Thanks to the General Manager for the welcome card. Its really warm my heart. Front desk agent explained to me everything about the facilities in the hotel (sorry I forgot the name) definitely will come back again
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Date of stay: March 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Pullman KLCC, Guest Services / Front Office at Pullman Kuala Lumpur City Centre Hotel & Residences
Responded 2 weeks ago
Dear yoooo02, Thank you for taking time to provide feedback regarding your stay. and rooms I am happy to hear that you enjoyed your stay with us at Pullman KLCC Hotel & Residences.. We strive to deliver exceptional guest service and I am happy that we were able to meet your expectations. I hope we will get a chance to welcome you back in the future. Kind regards, Devi.C Guest Experience
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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CTLK wrote a review Mar 2024
Bangkok, Thailand33 contributions23 helpful votes
+1
Having had a great time over the same Chinese New Year celebrations the year before we came back this year, even though our last visit was in November. Arriving was more like “coming home”, especially as we just came from another similar tiered Accor hotel in Kuala Lumpur. Everything was as expected, from the welcome and quick check in and given the keycards to the room though we arrived about 11:00 a.m As per our previous visits, we spend a bit of time at the Club Lounge whilst not out, be it just to relax or do some work and meet with business associates, as the spacious layout, décor and quietness providing the right ambience. As usual the daily afternoon tea and evening cocktail offer generous spreads with selection and quality to please most guests. The food is good and as previous stays we combine our evening cocktail session with orders of dinner. The food order is consistently good and the staff are always eager for feedback, which is conveyed to the kitchen; This time the chef came to check if everything was fine and to expectations; a nice surprise and appreciated. In the mornings we normally have breakfast here from a smaller menu offering to avoid the crowds in the main breakfast venue, which we prior check, and request for specific items served there. As usual, the management and the entire team are friendly, helpful and approachable. The team at Club Lounge, with some minor staff movements over the year to date is essentially the same core personnel. Senior management come by with some regularity, often stopping to greet guests, excellent opportunity for constructive exchanges. The hotel had a lion dance troupe visit this year (just like the previous year), with the addition of a dragon to welcome in the year of the dragon. Another enjoyable stay.
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Date of stay: January 2024
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Pullman KLCC, Guest Services / Front Office at Pullman Kuala Lumpur City Centre Hotel & Residences
Responded 4 weeks ago
Dear Cruiser00269351482, Thank you for sharing this wonderful feedback with us from your recent stay at Pullman KLCC Hotel & Residences.It was an absolute pleasure to learn that your overall stay was excellent! We always endeavor to ensure that our services are always up to the highest standards. We would love to host you again on your next visit to Kuala Lumpur. Kind regards, Devi.C Guest Experience
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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M Faizal J wrote a review Mar 2024
Singapore, Singapore21 contributions2 helpful votes
+1
The moment you step into Pullman, you are definitely welcomed into the vast space with elegant yet modern interior furnishing. Greeted by the Bell Desk staff and assisted with the luggage instantaneous. Completion of check-in formalities was a breeze and was served with a warm and sincere smile by front desk staff. Rooms assigned were efficient as we travelled in large family groups, on the same floor and next to one another. Breakfast selection could have better improvement and varieties. Understood the layout for food space could be a challenge, as more space was given up for dining comforts for guests. Food stations should be mended by culinary staff at most times, in ensuring hot station food is prepared fresh and hot for guests only upon requests and not advance prepared, eg: roti canai station. Other than that, F&B server staff had executed their responsibilities well in ensuring the cleanliness of guests' tables were always ready before the guest returned. Service could be improved with a little interaction with guests. The rooms provided are spacious and basic amenities, all included. Certainly, in the Residence Tower, travelling with families could be a challenge in meeting the requirements of every individual, but yet everything is complete, and furnishings are of acceptable standards in providing that sense of luxury comfort. The housekeeping team did a good job, but I'm looking forward in terms of what can they do better in the future. A bit of disappointment with the security staff, not all to be fair, as I personally encountered an incident of unhappiness from a staff member, while I'm having an interaction with my driver at the Residence tower driveway, with the vehicle stationed. The approach was unfriendly, and the reasons provided were that CCTV is monitoring. I fully understood what the CCTV monitoring system and its primary purpose for. Only the staff member interaction could have been better with guests, rather than jumping to conclusions of such incidents as annoyance. Location of hotel is good, easy accessible by walk to various shopping belts in Bukit Bintang area, like the Pavilion Mall, the Farenheit Mall, the Lot 10 Mall. Eatery shops are in abundance. Public Railway system and Buses are within steps away. Only the food trucks' night eatery was a disappointment as not much recognition received.
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Date of stay: March 2024Trip type: Traveled with family
Room Tip: Self drive, no worries, as there is parking space made available. Food Hunters, Shopping...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Pullman KLCC, Guest Services / Front Office at Pullman Kuala Lumpur City Centre Hotel & Residences
Responded 4 weeks ago
Dear MuhdFaizalJ2, I am delighted to read your fantastic feedback which you have kindly shared on Trip Advisor. The team are ecstatic to learn that they provided the best experience for you during your stay with us. We have highlighted the incident with the Security team member to the Security Manager for further corrective action with his team members. We certainly appreciate this feedback and do apologize for the unfriendly approach by the Security team member. We certainly hope that our Hotel remains at the top of your list every time you are in KL. It would be our pleasure to welcome you back. Kind regards, Devi.C Guest Experience
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$99 - $121 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
prince hotel and residence, prince hotel residence, prince hotel kuala lumpur, kuala lumpur prince hotel
FORMERLY KNOWN AS
Prince Hotel & Residence Kuala Lumpur
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
607
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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PULLMAN KUALA LUMPUR CITY CENTRE HOTEL & RESIDENCES $95 ($̶2̶8̶5̶) - Updated 2024 Prices & Reviews - Malaysia

Frequently Asked Questions about Pullman Kuala Lumpur City Centre Hotel & Residences
Which popular attractions are close to Pullman Kuala Lumpur City Centre Hotel & Residences?
Nearby attractions include Pavilion KL (0.1 miles), KLCC - Bukit Bintang Pedestrian Walkway (0.2 miles), and Aquaria (0.3 miles).
What are some of the property amenities at Pullman Kuala Lumpur City Centre Hotel & Residences?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Pullman Kuala Lumpur City Centre Hotel & Residences?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Pullman Kuala Lumpur City Centre Hotel & Residences?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Pullman Kuala Lumpur City Centre Hotel & Residences?
Yes, free parking and valet parking are available to guests.
What are some restaurants close to Pullman Kuala Lumpur City Centre Hotel & Residences?
Conveniently located restaurants include JP teres, Kampachi Pavilion, and Horizon Grill.
Are there opportunities to exercise at Pullman Kuala Lumpur City Centre Hotel & Residences?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Does Pullman Kuala Lumpur City Centre Hotel & Residences have airport transportation?
Yes, Pullman Kuala Lumpur City Centre Hotel & Residences offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Pullman Kuala Lumpur City Centre Hotel & Residences?
Yes, dry cleaning and laundry service are offered to guests.
Does Pullman Kuala Lumpur City Centre Hotel & Residences offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Pullman Kuala Lumpur City Centre Hotel & Residences?
The staff speaks multiple languages, including Chinese and Malay.