PULLMAN KUALA LUMPUR CITY CENTRE HOTEL & RESIDENCES $93 ($̶1̶1̶1̶) - Updated 2019 Prices & Reviews - Malaysia

Excellent hospitality service- Worth it!

I went to Kuala Lumpur for my daughter’s birthday trip. And this hotel has made our vacation more perfect - The time i just arrived, the bellman welcomed us, helped us luggages in very gentle way. The lady checked us in was also very helpful and effective. - We paid for a reasonable amount to get an one -bed room apartment for more space for kids. Room is space, morden and clean. Good view to the centre. We satisfied with it. It is good value for. - the best thing was impressed us is here: Ms Devi, guest relation executive, she came and surprised Layla and Apple with cake, balloons, greetings birthday card and chic crown. That was so amazing things to us, we have never think about. she appeared with a bright and passionate smile. Later on, i saw the way she communicates to other colleagues, and i think that she chose suitable job to roll herself for happy. Big thanks to Devi - concierge: they also very helpful and professional. They were not only willing to answer every question from me but also keep in touch to me until i got what i want. Especially, the man worked afternoon shift on 20 sep with vest at the counter. ( sorry i did not write his name down). - Everybody from pool man to kid club to chef, and restaurant staff are doing good job. - we are unlucky that the weather is not good at time we stay. Heat’s so darkness . Traffic jam all the time. But hotel service was covered for everything. We will still choose Pullman city centre for any next time come back, and advise to my friend and family. Congrate hotel management team for best service team ever. …

Date of stay: September 2019

Hotel's Favorite

We’ll be back. Very happy guests.

We really enjoyed our stay at The Pullman KLCC. From the time Hakemi checked us in till we checked out 3 days later, we enjoyed a beautiful room, great amenities, and the pool. The buffet breakfast was superb. An excellent offering of local and continental foods. There was an Indian chef just making rotisserie. A superb choice of laksas, curries, rendang, chilli sauces, condiments, plus the usual egg station and Western offerings. The staff really appeared to be enjoying their work, which is a tribute to the management team. In particular, Donny, Fairuz, and Reza were really helpful and courteous, as was Jaymark and Tommy poolside. We come to KL every year, and will certainly return to Pullman next year. Thanks to all for a wonderful stay.…

Date of stay: July 2019Trip type: Traveled as a couple

Dear Stirlwen, Wow what a pleasure to read your review! Thank you very much for sharing your experience and for the fantastic rating on TripAdvisor. We are glad that you had a great time and fully enjoyed all the hotel facilities. Your kind words about Hakemi, Donny, Fairuz, Reza, Tommy and Jaymark are highly appreciate.This type of feedback is very encouraging and motivating for our team members, who work hard each day trying to impress our guests and you can be assured that we continue to be at your service whenever you stay at Pullman KLCC. We hope to have you with us again on your next trip to Kuala Lumpur. Kind regards, Morgane Borrel Guest Experience Manager

WONDERFUL EXPERIENCE. THANK YOU PULLMAN

i would like to thank you Jin from Pullman who was my sales representative of my wedding, it was wonderful experience working with Jin. Jin was super patient, and tried her best to fulfil my bridezilla requests, instead of saying no, she provide options for me to choose. The room she arranged for was supreme, Huge room, nice bathtub... welcome champaign and desserts. she even went extra miles to prepare fresh flowers for my room. make sure everything was arranged accordingly to my requirements. i have no complains towards Jin's service, i have experience her passion, joy and commitment in this event. most importantly, all my guests enjoyed my wedding and they have commented food and services were above their expectations. thank you Pullman having Jin thank you Pullman having us…

Date of stay: August 2019

Value

Location

Service

2 Bedroom Apartment - Its time for some refurbishment

This was my 2nd stay with Pullman KLCC this year. As I was bringing my 2 kids with me, I decided to book a 2 Bedroom apartment. Room was huge in size, however, somewhat dated and old. The TV signals were poor often disconnecting and very limited channels to surf. The flush system in the toilet was weak. Kitchenette was old and dated. Nothing spectacular. The lift lobby on the room floors were quiet and eerie. Often bumping into housekeeping staff who don't really acknowledge your presence. This time round, I felt unsafe. Even my children who often travel felt unsafe. Not sure why. Ms Girlie served me during check in and she was nice to allow early check in when i arrived at 1.30pm. Thanks Girlie for your consideration as I just had a long drive. Location was great as there is a link bridge to Pavillion Mall from Banyan Tree Hotel. Other than the good location, I may not consider coming back to Pullman KLCC.…

Date of stay: September 2019

Cleanliness

Service

Sleep Quality

It was good..

l have loved my stay and hospitality especially with the restaurants. I will definitely come back whenever i have a business trip.... Meeting rooms ate neat and well equipped..cookies and coffee at the top.Thanks.

Date of stay: June 2019Trip type: Traveled solo

Dear Christina N, Thank you for reviewing your recent experience at Pullman KLCC. We appreciate all your feedback and insights. We hope to welcome you back on your next visit to Kuala Lumpur. Sincerely, Morgane Borrel Guest Experience Manager

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Pullman Kuala Lumpur City Centre Hotel & Residences

Pullman Kuala Lumpur City Centre Hotel & Residences

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