Awesome service. Highly recommended. One of the few hotels still serving buffet breakfast during covid (yess!). They mitigate the risk by having only their staff to man the buffet stations and serve out the food. It is no more self service. During this time the hotel section is closed off and only the apartments are available (better value for money but more run down I suspect). The jacuzzi pool needs better maintenance: water was dark green and the water jets are powered off before 1pm, presumably to save money. Dark green water = not chlorinated, not clean. Eek. Service in the restaurant was top notch. Kudos to Tommy, Sue and team in Sedap Restaurant. Food was excellent. Seriously. Like caviar! Has some good menu items for low salt and low sugar for those who need it eg. the prawn noodles, children's beef noodles. Useful for elderly to know. Concierge service was also very helpful. TQ so much to Gobi and team. …
The room are small & pillows uncomfortable. There was no hot water in the shower despite the maintenance came and tried to rectify it once. So we had to shower in cold water. After that we just didn't bother cos it was already very late at night and early in the morning. The checkout takes forever (which I couldn't understand why) and there was only 1 staff doing the super long check out. Staff wasn't even helpful & policies varies from people. My family took 3 rooms here - and all of us were charged on different amount on deposits - varying from 200 to 500. When I questioned the staff on duty all she told me was - it's just a deposit we will refund without any justification. Wil not be back for sure
We had the one bedroom for 2 nights and found mould on the tissue box as well as horrifying dusty vents in the bathroom. Staff were quick to rectify these after our first night but sadly our second night, the pillows smelled of cigarette. You can also hear construction noise the whole night. I understand the Residences side is older and sadly it really felt old and the furnishings felt and smelled old. It’s unfortunate cause the staff were trained well and the lobby was beautiful.
Plus points: 1) strategic location nearby KLCC and right smack to pavillion 2) They have very good deal for in-house guest for the new year eve dinner, which is a lovely touch to appreciate customers! 3) I was greeted as a valuable member of Accor loyalty program and enjoyed the good hospitality throughout.My room was upgraded! TQ Setbacks: 1) The hot shower didnt work in our 1st day and ended up showering with cold shower :( 2) No KLCC view 3) Very small pool and the pool bar was closed 4) Major setback! Pullman customers were no longer allowed to use the pedestrian bridge that connecting Banyan Tree hotel and pavillion! Its the same group of hotel, but very different treatment. It will be awesome to be able to use the bridge so you wont end up wet walking few more hundreds meters to the next pedestrian bridge! …
When I arrive at the front desk, not only I was not greeted being an Accor Platinum member and the nightmare comes during departure where I needed to queue for almost 15 minutes despite I identified myself and there isn't any outstanding payment. Room noise isolation is horrible, one of the adjacent room was playing loud music past mid night and eventually shut off at 5am. F&B personnel Andy and Sue have been showing the true Pullman quality where I was being well attended by both - Well done!
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