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Hotel Istana

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Hotel Istana
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3,571 Reviews from our TripAdvisor Community

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Showing 3,052: English reviews
Manningtree, United Kingdom
Reviewed March 31, 2014

Ideally situated for monorail short walk to shopping arcades petrona tower and post office tower both tourist attractions club rooms worth the extra , priority booking in and exit breakfast served in private club room large variety available but have to ask for cooked breakfast, afternoon tea and snacks ,also evening cocktails with snacks hot and cold all included in...

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Helpful?
1Thank Michelle M
HotelIstana, Manager at Hotel Istana, responded to this review

Dear Guest, Thank you so much for your wonderful comments. Your praise and recognitions goes a long way and our team is thrilled to hear such positive feedbacks. We delighted you have enjoyed everything Hotel Istana Kuala Lumpur City Centre has to offer and particularly our food and beverage selections! We surely hope that we will have the chance to...

Surabaya, Indonesia
Reviewed March 30, 2014 via mobile

We stayed in this hotel for the 1st time and for the F1 weekend. Although and as many reviewers write, the hotel is not the newest, this is, what gives it it's charm. It started with a friendly reception and a surprisingly good room. Spacious, clean, cold and quiet AC with all the amenities. Large bathroom provided for stress free...

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Thank rsnsr
HotelIstana, Manager at Hotel Istana, responded to this review

Dear Guest, Thank you so much for your wonderful comments. Your praise and recognitions goes a long way and our team is thrilled to hear such positive feedbacks. We are delighted you have enjoyed everything Hotel Istana Kuala Lumpur City Centre has to offer. We surely hope that we will have the chance to welcoming you back in the future....

england
Reviewed March 30, 2014

My husband and i stayed three nights in this hotel on a holiday to kuala lumpar.Thehotel rooms are a good size with a good view of kuala lumpar and at breakfast there is nearly anything you could think off and food good.the staff are very helpful and polite too.The location of this hotel is brilliant for exploring kuala lumpar with...

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Thank stacego
HotelIstana, Manager at Hotel Istana, responded to this review

Dear Guest, Thank you so much for your wonderful comments. Your praise and recognitions goes a long way and our team is thrilled to hear such positive feedbacks. We are delighted you have enjoyed everything Hotel Istana Kuala Lumpur City Centre has to offer and particularly our food and beverage selections! We surely hope that we will have the chance...

Reviewed March 30, 2014 via mobile

This hotel claims to be a five star hotel. When you first walk in you will get an impression that it is indeed very high end with all the bells and whistles but sadly once you start paying attention to details you willl realize taht staying here was a mistake. First of all, despite having a room on the 12th...

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1Thank Zimmadia I
HotelIstana, Manager at Hotel Istana, responded to this review

Dear Guest, Greetings from Hotel Istana Kuala Lumpur City Centre! First and foremost, please accept our sincere apologies in relation to the experience you received during your recent stay. Rest assured, we have taken the time to personally discuss the comments with the hotel team members, ensuring the team members are focus on providing memorable experiences for all guests that...

Suva, Fiji
Reviewed March 29, 2014

Four day stay for a conference of about 35 people. Well organized, helpful staff, large comfortable rooms and furniture, fast internet, great buffets, lovely swimming pool. The location is absolutely fabulous, it was great to be able to take a short walk to shopping, businesses, restaurants, night scene. Small areas for improvement: Conference/meeting rooms were a bit small and very...

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Thank KareninFiji
HotelIstana, Manager at Hotel Istana, responded to this review

Dear Guest, Thank you for taking the time to review us on Trip Advisor. Thank you so much for the fantastic review. You have given us great pleasure to share this with the team. We thank you for giving us an opportunity to welcome you - it's always good to hear our guests enjoy themselves during their stay. Once again,...

Langkawi, Malaysia
Reviewed March 28, 2014 via mobile

We stayed at hotel istana at 10th March for 4 nights. Welcoming arrival with the front liners gettijg our luggage once we came out of the taxi snd escorted us to the reception. Thanks to Farah for her warm welcome and assistance. Our room was perfectly clean once we return to our room. The room service was great. Good location...

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Helpful?
Thank ninafazlina
HotelIstana, Manager at Hotel Istana, responded to this review

Dear Guest, Thank you for taking the time to review us on Trip Advisor. Thank you so much for the fantastic review. You have given us great pleasure to share this with the team. We thank you for giving us an opportunity to welcome you - it's always good to hear our guests enjoy themselves during their stay. Once again,...

Australia
Reviewed March 28, 2014

We stayed 4 nights at Istana in March,what a good decision. We had a slight problem at check in when reception failed to realise we had booked a club room but it was soon fixed.From the moment we were warmly welcomed by Audrey in the Club Lounge it was a stay to remember. Staff throughout the hotel were amazing,friendly &...

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1Thank sethlad2
HotelIstana, Manager at Hotel Istana, responded to this review

Thank you for taking the time to review us on Trip Advisor. Dear Guest, Thank you so much for the fantastic review. You have given us great pleasure to share this with the team. We thank you for giving us an opportunity to welcome you - it's always good to hear our guests enjoy themselves during their stay. Once again,...

Sheffield, United Kingdom
Reviewed March 28, 2014

Dreadful hotel definitely not a 5 star, We stayed for 3 nights in March. The room we were allocated was drab dirty walls,cracked tiles in the bathroom. A huge old fashioned television windows marked that you couldn't see out of. I ran the bath the water was dark brown so we couldn't take a bath. We asked for a deluxe...

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3Thank stk186364
HotelIstana, Manager at Hotel Istana, responded to this review

Dear Guest, Thank you for taking the time to share your impressions on Trip Advisor. We fully understand the discomfort you encountered as well as your expectations. Again we convey our sincere apologies although it will not change the outcome. The feedback has been shared and the concerned departments debriefed. We do insist personally to make up for the shortfalls...

Bristol, United Kingdom
Reviewed March 26, 2014

The Istana is the best hotel we have ever stayed in. The staff are so friendly its difficult to keep up with their smiles and helpfulness. Food in the restaurant is suburb whatever your taste. And all this the week of the missing MH370. We love the Malaysian people. Locality is also fantastic. Short walk to KLCC and other shopping...

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1Thank PeterLippett
HotelIstana, Manager at Hotel Istana, responded to this review

Thank you for taking the time to review us on Trip Advisor. Dear Guest, Thank you so much for the fantastic review. You have given us great pleasure to share this with the team. We thank you for giving us an opportunity to welcome you - it's always good to hear our guests enjoy themselves during their stay. Once again,...

Badung, Bali, Indonesia
Reviewed March 22, 2014

As a repeater, this is the best hotel I have ever stayed in Kuala Lumpur. From the location, rooms, service, breakfast all is perfect. I love the way staff great and smile, they work just like in 5 star resorts. just 5 minutes walking to best place to dine in KL, jalan Alor and great spot to hang out, Jalan...

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Helpful?
2Thank Angga A
HotelIstana, Manager at Hotel Istana, responded to this review

Dear Guest, Thank you so much for your lovely and positive comment. It is indeed an honor for us to be able to served you well during your recent stay with us here. Should you have any comment, do drop us an email at clement@hotelistana.com.my We look forward to welcome you again soon. Best regards. Management

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
Food & drink at the hotel
Taman Sari Brasserie
Taman Sari Brasserie
Cuisines: Asian, French, Malaysian
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
  • Accessible rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Breakfast Available

Additional Information about Hotel Istana

Address: 73 Jalan Raja Chulan, Kuala Lumpur 50200, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $63 - $94 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Istana 5*
Number of rooms: 515
Reservation Options:
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Also Known As:
Istana Hotel Kuala Lumpur
Istana Kuala Lumpur
Hotel Style:
#12 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#21 Luxury Hotel in Kuala Lumpur
#21 Family Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Istana staff and other travelers.
39 questions
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Questions? Get answers from Hotel Istana staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“We were on the 22nd floor and had access to the 20th floor facilities which was fantastic.”
 of 5 bubbles lucyjessie04, 5 days ago | Read review
“Always ask for a quiet room as some are noisier than others.”
 of 5 bubbles AussieTraveller795, 1 week ago | Read review
“Beware the connecting door!”
 of 5 bubbles jameshj, 1 week ago | Read review
“find another hotel”
 of 5 bubbles davidpauline27, 2 weeks ago | Read review
“Ask for a room with a view of the PETRONAS Twin Towers ... wonderful to wake up to that beautiful view!”
 of 5 bubbles mlfarmer, 3 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question