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Hotel Istana

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3,288 Reviews from our TripAdvisor Community

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Showing 2,810: English reviews
Durham, United Kingdom
Level Contributor
136 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
5 of 5 stars Reviewed April 26, 2014

Used the Hotel Istana as a stop over form Australia on the way home to UK. 3 days definitely not enough to see K.L more time needed and we are already planning a return trip with this in mind. We stayed in a Club Room with all the trimmings that come with it. As they say you can please some... More 

Helpful?
2 Thank Stanx S
HotelIstana, Manager at Hotel Istana, responded to this review

Dear Guest, Thank you so much for sharing your positive and fantastic review. We thank you for giving us an opportunity to served you well and it's always good to hear our guests enjoy themselves during their stay. Once again, thank you for taking the time to share your stay experience and we look forward to welcome you again soon.... More 

Melbourne, Australia
Level Contributor
58 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
2 of 5 stars Reviewed April 25, 2014

This used to be my favourite hotel in KL, but it has really deteriorated in the couple of years since my last stay. Firstly, wifi not being available in rooms is just not good enough. Most cafes in KL offer wifi to their customers so for a hotel that brags about being 5 star to not bother installing it is... More 

Helpful?
1 Thank Ozzy_trav
HotelIstana, Manager at Hotel Istana, responded to this review

Dear Guest, Greetings from Hotel Istana Kuala Lumpur City Centre! First and foremost, please accept our sincere apologies in relation to the experience you received during your recent stay. We have taken your comment seriously and discuss it with the hotel team members and rectify it immediately. We hope that despite your disappointment on this occasion, we will have the... More 

Melbourne, Aus
Level Contributor
75 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 stars Reviewed April 24, 2014

This was our third stay at the Istana and it won't be the last. We stayed on the club floor which offers outstanding value for money. We enjoyed complimentary afternoon tea and evening cocktails and food in the club lounge which also has free wifi. The rooms are always neat and tidy with quality furniture and fittings. However, they are... More 

Helpful?
1 Thank Sid_Fernwilter
HotelIstana, Manager at Hotel Istana, responded to this review

Dear Guest, Thank you so much for the fantastic review. We thank you for giving us an opportunity to welcome you and it's always good to hear our guests enjoy themselves during their stay. Once again, thank you for taking the time to share your stay experience and we look forward to your next visit soon. Thank you and best... More 

Newcastle upon Tyne
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 23, 2014 via mobile

I stayed in a club room which was absolutely superb. It was a beautiful suite with all the club facilities. Excellent value for money in a perfect location to explore this wonderful city. Quite luxurious, with superb service from friendly staff. I would highly recommend this hotel, particularly the club facilities.

Helpful?
1 Thank Jeanie1406
HotelIstana, Manager at Hotel Istana, responded to this review

Dear Guest, Thank you so much for your wonderful comments. We are delighted you have enjoyed everything Hotel Istana Kuala Lumpur City Centre has to offer and if you have any comment that you would like to share with us, do drop us a note at clement@hotelistana.com.my We surely hope we will have the chance to welcoming you back again... More 

Kuala Lumpur
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 22, 2014

Comfortable beds, clean room, good breakfast variety and great service. However, gym equipment needs to be updated. Staff was very attentive and helpful, will stay here again during my next trip to KL.

Review collected in partnership with Easytobook.com

Helpful?
1 Thank Ee Fen T
HotelIstana, Manager at Hotel Istana, responded to this review

Dear Guest, Thank you so much for your wonderful comments. We are delighted you have enjoyed everything Hotel Istana Kuala Lumpur City Centre has to offer. We surely hope we will have the chance to welcoming you back again. Thank you & best regards. Management More 

Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed April 22, 2014

I stayed here for 3 nights in January during my first trip to KL. It's located bang in the center of the city and is very close to metro/railway stations. Rooms have a great view of the city and Changkat is in the adjacent lane, incase you just want to get out and party. Theres a pool in the center... More 

Helpful?
Thank Roycin
HotelIstana, Manager at Hotel Istana, responded to this review

Dear Guest, We thank you for staying with us and taking the time to review our hotel - good to hear that you enjoyed your stay with us. We sincerely hope that we have given you our instinctive and renewing experiences during your stay. Once again, we sincerely appreciate the great feedbacks and look forward to your return soon. Best... More 

Birmingham, United Kingdom
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed April 21, 2014

Having read reviews of this hotel before travelling I was a little on edge at what to expect. When arriving at the hotel I had soon made my mind up that some people just like to moan. The hotel was clean, the staff were friendly and were always on hand to help. We stayed on the 18th floor which comes... More 

Helpful?
1 Thank Rebecca B
HotelIstana, Manager at Hotel Istana, responded to this review

Dear Guest, Thank you so much for the fantastic review. We thank you for giving us an opportunity to welcome you - it's always good to hear our guests enjoy themselves during their stay. Once again, thank you for taking the time to share your stay experience and look forward to your next stay soon. Thank you & best regards.... More 

Yangon (Rangoon), Myanmar
Level Contributor
24 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed April 20, 2014

There was no wifi in the rooms. We called 22 and they very kindly brought a Wif Router and plugged it in the available T-lan plug. However this didn't work and after at least 3 engineers (all very nice) tried to fix it, they decided to give us another room (slightly smaller, but that's fine). Finally we managed to use... More 

Helpful?
Thank Simon293916
HotelIstana, Manager at Hotel Istana, responded to this review

Dear Guest, Thank you for taking the time to give us your feedback following your recent stay at Hotel Istana Kuala Lumpur City Centre. Your feeedback is always greatly appreciated and helps us to constantly strive to improve our services. Rest assured we have taken note of all your challenges and comments and we looking into them with the departments... More 

Laurencekirk, United Kingdom
Level Contributor
33 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed April 17, 2014

Just returned after spending 3 nights then another 3 nights in this fantastic hotel.........Dont look anywhere else- the hospitality is amazing....Rooms large and spacious- exceptionally clean- housekeeping great- Quality of food superb..... I was ill during my stay and had to have a Doctor......The Duty Manager Lily came to my room and invited us to have dinner on the house.....This... More 

Helpful?
1 Thank Marymair
HotelIstana, Manager at Hotel Istana, responded to this review

Dear Guest, Thank you so much for your wonderful comments. Your praise and recognitions goes a long way and our team is thrilled to hear such positive feedbacks. We delighted to know that you enjoyed everything Hotel Istana Kuala Lumpur City Centre has to offer during your recent stay. We surely hope we will have the chance to welcoming you... More 

Mumbai (Bombay), India
Level Contributor
175 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 230 helpful votes
3 of 5 stars Reviewed April 17, 2014 via mobile

I had been to Kuala Lumpur & stayed for 3 nights in Hotel Istana. Location: Simply Great. Close to market (5min walk) & adjoining to Restaurants, Clubs & happening night life of city. Connected with all mode of transportation. Lobby: Welcoming with express check-in & check-out procedures. Elevator services & indication for rooms are very convenient. Room: clean & very... More 

Helpful?
1 Thank YoloPrashant
HotelIstana, Manager at Hotel Istana, responded to this review

Dear Guest, Thank you for taking the time to give us your feedback following your recent stay at Hotel Istana Kuala Lumpur City Centre. Your feedback is always greatly appreciated and helps us to constantly strive to improve our services. We have taken note of all your challenges and comments and all efforts will be placed in rectifying each an... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
Food & drink at the hotel
Taman Sari Brasserie
Taman Sari Brasserie
Cuisines: Indian, Asian, Halal, French, European, Malaysian
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Hotel Istana

Address: 73 Jalan Raja Chulan, Kuala Lumpur 50200, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $71 - $186 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Istana 4.5*
Number of rooms: 505
Reservation Options:
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Also Known As:
Istana Hotel Kuala Lumpur
Istana Kuala Lumpur
Hotel Style:
#14 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#21 Family Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
#25 Luxury Hotel in Kuala Lumpur
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