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Hotel Istana

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3,287 Reviews from our TripAdvisor Community

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Showing 2,809: English reviews
Kettering
Level Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed yesterday NEW

We were in a club room which was large including the bathroom, although a little dated. The use of the club lounge however was excellent. Separate check in, afternoon tea, free drinks and food between 5:30 - 7:30. Staff in there very attentive, friendly and helpful with local advice. Location of hotel very good. East access to skywalk to be... More 

Helpful?
Thank DappleKettering
Cambridgeshire, United Kingdom
Level Contributor
12 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 3 days ago NEW via mobile

I have no idea how this hotel has such great reviews. I am generally not a fussy person and I don't really nitpick at small details as I see a hotel room as somewhere to just rest my head however Hotel Istana was thoroughly disappointing and was nowhere near what would be expected of a 4.5/5 star hotel! Check in... More 

Helpful?
Thank MayDay89
Edinburgh, United Kingdom
Level Contributor
58 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed as part of a tour bed and breakfast. There was a little confusion when we checked in but this was sorted out v quick. Staff were v attentive my wife has a mobility issue and staff here were probably the most helpful for anywhere we have been. Breakfast was good and there are many restaurants nearby. We had... More 

Helpful?
Thank tom d
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear Tom d, Thank you for choosing to stay with us at Hotel Istana Kuala Lumpur City Centre. We appreciate that you have posted it on Trip Advisor. We also appreciate that you have found our Associates to be among the best in the world. We hope you will continue to support us and will return soon. Warm Regards Aamir... More 

oz
Level Contributor
103 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

The staff were helpful and the business centre excellent. It's walkable to many parts of KL including Petronas and KLCC, and Merdeka. There's a huge shopping complex 80 metres away but it's quite well hidden from the road. The meals were good. Ideally you need to keep staff who are ill away from handling food. At least train them not... More 

Helpful?
Thank Bookem1
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear Bookem1, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We are so sorry about your interaction with the particular associate and rest assured we are taking appropriate action with proper guidance and counselling. We apologize very sincerely for the inconvenience and hope you are feeling better. We hope this isolated incident... More 

Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Reached hotel at 10am and was given early checked in as the room is ready. The room was big and very clean.The only setback is the aircon in the room is not that cold though we set to the minimum temperature. The staff was very courteous, friendly and helpful. The breakfast was superb with so many choices of food to... More 

Helpful?
Thank Abdul Rahim H
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear Abdul Rahim H, Thank you for choosing to stay with us and for your wonderful review on Trip Advisor. We are so happy to see that you were able to get your room so early despite we being fully committed with our Hotel occupancy. We hope you will recommend us and will return soon in future. Warm regards Aamir... More 

Kota Kinabalu, Malaysia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Stayed at this esteemed hotel for the 5th time for seven nights from 9th-16thSept 2016.We were allocated Room No.1017.Upon checked in, I did request for an upgraded room and was duly informed that this matter had to be referred to the Duty Manager for approval and that I would be notified accordingly. This never happened at all and no one... More 

Helpful?
Thank Glo7575
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear Glo7575, Thank you for staying with us at Hotel Istana KLCC and for posting your review on Trip Advisor. We are very happy to see that you have returned again and that we really appreciate your loyalty to our Hotel. We have investigated the matter and unfortunately due to hotel being fully booked there was no courtesy upgrade available... More 

1 review
5 of 5 stars Reviewed 6 days ago NEW

Breakfast was great, the people were all very helpful and nice, everything was done timely (my wife's hairdryer took time though). There were good taxis next to the hotel, train station was nearby and many places were within walking distance. The bed was also very nice and the washrooms are great! TV channels are not that great but it seems... More 

Helpful?
Thank Saad G
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear Saad G, Thank you for choosing to stay with us at Hotel Istana Kuala Lumpur and for posting your 5 star review on Trip Advisor. We are very happy to see your stay was a memorable one. We apologize very sincerely for the late delivery of the hair dryer. This issue will be resolved soon as we are currently... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

One of the best hotel to stay in Malaysia. Just made my stay awesome with there excellent customer service, very clean and neat. Moreover even allowed early check at no added cost. Very helpful not forgetting to mention HAMIDAH and her pleasant welcome as well RONALD was a great help. Perfect Breakfast and for sure we as a couple would... More 

Helpful?
Thank shevlin l
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear Shevlin I, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We are very happy to see your 5 star review on Trip Advisor. The Associates are on cloud nine after reading that you considered us to be one of the best Hotels in Malaysia. We appreciate it very much that you... More 

1 review
5 of 5 stars Reviewed 1 week ago via mobile

We booked the club suite room for our sons birthday. For the moment we checked in where there was a suprise birthday cake till we checked out with a framed birthday picture given by the hotel it was all fun with execelent service. My son has requested to that he wants to celebrate his birthday next year at hotel istana... More 

Helpful?
Thank Shoba S
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear Shobha S, Thank you for choosing to stay with us and for posting your wonderful 5 star review on Trip Advisor. We are so happy that Hotel Istana and its wonderful team will always be part of your memories that you will always cherish. We are looking forward to your return and to celebrating your son's birthday too. Warm... More 

Nausori
Level Contributor
4 reviews
5 of 5 stars Reviewed 1 week ago via mobile

Hi I would like to thank the hotel staff for a wonderful service proved durring our stay. Everythg ws just perfact. Special thanks to Rolden and Hamida for a home sweet home service. Also thanks for arrangements for tour guide. One of the best hotel in Malaysia and nice country for vacation

Helpful?
Thank Kevin L
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear Kevin L, Thank you for choosing to stay with us and for posting your 5 star review on Trip Advisor. We are happy to see that your stay was a memorable one. We also appreciate that you have recognized our associates Rolden and Hamidah and indeed, they really serve our guest from the heart. We hope to see you... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
Food & drink at the hotel
Taman Sari Brasserie
Taman Sari Brasserie
Cuisines: Indian, Asian, Halal, French, European, Malaysian
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Hotel Istana

Address: 73 Jalan Raja Chulan, Kuala Lumpur 50200, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $71 - $184 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Istana 4.5*
Number of rooms: 505
Reservation Options:
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Also Known As:
Istana Hotel Kuala Lumpur
Istana Kuala Lumpur
Hotel Style:
#14 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#21 Family Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
#25 Luxury Hotel in Kuala Lumpur
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