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Hotel Istana

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3,190 Reviews from our TripAdvisor Community

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Showing 2,728: English reviews
Level Contributor
20 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed yesterday NEW via mobile

Very central to Golden Triangle so can walk easily to high end shopping malls with shops like Cartier etc.Mono Rail direct across the road and can use this for one stop or walk to Petronis Towers maybe around 20 minutes on above ground walkway. We got a taxi direct for 102 Ringit from airport. Maybe 45mins in the evening. Staff... More 

Helpful?
Thank Todd L
1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

One of the best hotel in the world Super Duper nice Best servicese Very smart and Kind employee and workers Nice view Wondeeful singer Wonderful clean place But not clean pool (water) And a little expensive bar

Helpful?
Thank Siavash R
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear Siavash R, Thank you for choosing to stay with us and posting your wonderful review on Trip Advisor. You have mad our day and the team is very happy to see your 5 star review on Trip Advisor. We are happy that you have enjoyed your stay well. We will look at your feedback about the pool but we... More 

Koriyama, Japan
1 review
5 of 5 stars Reviewed 3 days ago NEW

I stayed at this hotel for a night before going to Taman Negara. Mr.Luis who is a hotel staff made a big surprise to me. When I was having a breakfast, he brought a birthday cake for me with a song. I was so surprised, and felt so happy!!! There were very kind staff, delicious Japanese breakfast, world lunch in... More 

Helpful?
Thank kiyokoSakanaka
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear kiyokoSakanaka, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We are so happy to learn that Mr. Luis surprised you on your birthday. It is those memorable events that we work hard to create for our guest so they can always cherish them. We hope to welcome you back on your... More 

Melbourne, Australia
Level Contributor
3 reviews
3 of 5 stars Reviewed 4 days ago NEW

Stayed at this hotel for 4 nights. The property is tired and desperately needs to be updated. It is not a five star property. The room was tired, the bed hard as a plank, the fridge did not work and there was mould in the bathroom. The staff were wonderful and tried to help at every turn. The food was... More 

Helpful?
Thank duggo55
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear duggo55, Thank you for choosing to stay with us and posting your review on Trip Advisor. We appreciate your feedback. We are so sorry that you did not find the property as per your expectations. We are currently busy with soft renovations and hopefully on your next visit you will be able to notice the changes. We are happy... More 

New Delhi, India
Level Contributor
4 reviews
5 of 5 stars Reviewed 4 days ago NEW via mobile

Apart from gazing at the petronas for hours from your room and marvelling it's unique design, Istana is a very friendly hotel with the staff always ready to please you. The breakfast is not bad and while the restaurants are not the best in the world, but considering its central location you can choose between amazing varieties of food courts,... More 

Helpful?
Thank surajeetd
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear surajeetd, Thank you for choosing to stay with us and taking time to post your wonderful review on Trip Advisor. Wow it really made our day. We are so happy to see that you have enjoyed your stay well. We appreciate all your recommendations to our future guest and hope that you will return soon with your family. Warm... More 

Dubai, United Arab Emirates
Level Contributor
63 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
3 of 5 stars Reviewed 4 days ago NEW

The hotel is somewhat old and has this old world charm with white grand exterior ,charming interiors and a grand lobby. The check-in was somewhat delayed even though i checked in an hour past check-in time. I had a club room and check-in was at the club lounge floor which was nice but to be honest just wasted a bit... More 

Helpful?
Thank Dan_travels_alot
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear Dan_travels_a lot, Thank you for staying with us at Hotel Istana KLCC. We appreciate your feedback. We are adding satellite channels pretty soon to our TV menu. I wonder which items you found as expensive in the room service menu as our prices are similar to other hotels in town. The hotel transport is more reliable and trustworthy as... More 

Bunbury, Australia
1 review
3 of 5 stars Reviewed 4 days ago NEW

The foyer gives a great impression but dosent extend past the lift. Carpets in the hallways and rooms are badly stained. The rooms are clean but they seem to run out of towels, delivering towels hours after the room has been cleaned. The bathroom tiles have been painted which may give them a little more time but really the bathrooms... More 

Helpful?
Thank kerrydayman1
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear kerrydayman1, Thank you for your stay with us. We appreciate your feedback. We are already in the process of soft renovations and hopefully you will see new carpets in the rooms and the hallways very soon. Indeed, our associates are our real assets and we appreciate that you have recognized them. We apologize for any inconvenience caused since we... More 

1 review
5 of 5 stars Reviewed 5 days ago NEW via mobile

Recommended; and cheerful, nice, warming hotel personnel, The hotel is in city center very close to the most locations, Restaurant has many verity of food types. Very carful in fulfilling gusts requests at the earliest. Very memorial moments indeed.

Helpful?
Thank amrooattt
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear amrooattt, Thank you so much for staying with us and for a wonderful 5 star review on Trip Advisor. We appreciate your feedback and your recommendations to other guest. We hope to see you back soon. Warm regards Aamir Khan General Manager More 

Aschaffenburg, Germany
1 review
4 of 5 stars Reviewed 6 days ago NEW

You feel brought back in time 30 years back, but in a really nice way: Music of the 80s, cocktails, conservative but comfy aquiped Lobby. Saddly the fridge didn't work in our room. We had the Laundry service, they were quick and of good quality.

Helpful?
Thank Sonny236
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear Sonny236, Thank you for choosing to stay with us and posting your wonderful review on Trip Advisor. We are sorry about the inconvenience of fridge issues and our respective department head is taking care of it. We hope this isolated incident will not deter you from returning to us in future. We hope to see you soon. Warm regards... More 

Miri, Malaysia
Level Contributor
54 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

I stayed in this hotel just in the last week on a business trip. Location of the hotel is very good. It has got very good connectivity by GO KL bus. This is very close to KL walkway. You can walk down to KLCC. Mono rail station is also close by. Hotel rooms are big, nice and well maintained. Staff... More 

Helpful?
Thank Mukesh70
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear Mukesh70, Thank you for choosing to stay with us and for posting your 5 star review on Trip Advisor. We are very happy to see that you have enjoyed your stay well. Indeed, we have various food options as our team of award winning Chefs includes Malays, Chinese, Western, Indian, Arabic, Pakistani and Continental Chefs. No request for any... More 

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Center with Gym / Workout Room
Food & drink at the hotel
Taman Sari Brasserie
Taman Sari Brasserie
Cuisines: Indian, Asian, Halal, French, European, Malaysian
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Free Parking
  • Business Center with Internet Access

Additional Information about Hotel Istana

Address: 73 Jalan Raja Chulan, Kuala Lumpur 50200, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $79 - $191 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Istana 4.5*
Number of rooms: 505
Reservation Options:
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Also Known As:
Istana Hotel Kuala Lumpur
Istana Kuala Lumpur
Hotel Style:
#14 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#21 Family Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
#23 Luxury Hotel in Kuala Lumpur
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