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Hotel Istana

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3,400 Reviews from our TripAdvisor Community

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Showing 2,909: English reviews
1 review
Reviewed yesterday NEW

Definitely a great, convenient location in the heart of the city. Easy, short access to trains, shopping malls, banks and food outlets. Great service staff. Free fast internet wifi. Super spread of all-you-can-eat breakfast buffet. Rooms quite nice, but old. Old towels, old pillows, old ironing board, old sofa. Water from shower gets into the floor of the bathroom, even... More 

Helpful?
Thank Aero D
1 review
Reviewed 2 days ago NEW via mobile

The booking and the arrangements provided by Me. Shelia Ali was far beyond our expectations. It was the best moments we all enjoyed during our short stay. Hotel Istana and the staff were as usual helpful and welcoming with a bright smile on their appearance. I thank the management and Ms. Lilly's continuous assistance. Looking forward to stay again at... More 

Helpful?
Thank Mohd S. A
ahmedabad,Gujarat
Level Contributor
88 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
Reviewed 3 days ago NEW

Situated right in the heart of KL ,Bukit Bintang, not very pricey its perfect place to stay, explore, shop & eat. 5 min walk to all the major shopping outlets, street shopping. Lot of eating joints makes this hotel an ideal place to stay. Back to hotel after long is relaxing. Huge rooms , good view, good service and huge... More 

Helpful?
Thank mysticmuni01
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear mysticmuni01, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We appreciate your positive feedback and hope you will continue to support us in future. Warm regards and Happy Holidays Aamir Khan General Manager More 

Kuala Lumpur
Level Contributor
116 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed 4 days ago NEW

Stayed here just for the weekend. Check in super fast, all the requests were attended to. The cold towel and drinks while waiting for the keys were greatly appreciated. The room a bit tired but still function. Like the room because full of old charms and still can feel its glory. Everything functioned well in the room, the mattress, pillows,... More 

Helpful?
Thank akublues
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear akublues, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We are so happy to see that your stay was a memorable one and that you will return soon in future. We are looking forward to welcoming you back soon. Warm regards and Happy Holidays Aamir Khan General Manager More 

Level Contributor
7 reviews
7 hotel reviews
Reviewed 4 days ago NEW via mobile

Superb hotel. Staff, room, bed, decor. Indeed very difficult to fault this hotel. Dare I say allowing for taste differences it is probably as good as it gets. For a non alcoholic drink in the lobby bar try the peach and vanilla tea....

Helpful?
Thank 822gazzap
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear Gazza P, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We are on cloud nine after reading your wonderful positive feedback. The entire team appreciates it. We hope you will recommend us to family and friends. Warm Regards and Happy Holidays Aamir Khan General Manager More 

Bengaluru, India
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 days ago NEW via mobile

Stayed here for couple of days for the conference it was amazing. Right from reception to lifts staff cleanliness everything very well managed professionally good Indian hotel in the basement for Asian food. Overall wonderful stay do recommend for overall connectivity with monorail and good life around hotel.

Helpful?
Thank arshadbng
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear arshadbng, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We are very happy to see that you had a wonderful stay with us and that you have recommended us. We are looking forward to seeing you soon. Warm regards Aamir Khan General Manager More 

Mumbai (Bombay), India
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 days ago NEW via mobile

This was my third stay over several years. The hotel service was great. Proximity to shopping and food is very close. Hotel seems dated over the years and needs a face lift. The staff was excellent. I will always come to the Istana for the service and value in KL.

Helpful?
Thank ConnectorGuy
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear ConnectorGuy, Thank you for choosing to stay with us again and for posting your review on Trip Advisor. We appreciate your loyalty to us. At this moment we are busy in soft renovations and some of it will be noticed by our guest like new carpet in rooms and corridors, new dining chairs already in our restaurant and some... More 

Kuala Lumpur, Malaysia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 week ago NEW

the staff here are excellent, from check in to check out they are informative and friendly. The location is where you would want to be in K.L, a 5 min walk to most places of interest and dinning and shopping areas. Breakfast is a feast.... the food is excellent in quality, texture and flavor, a credit to the talented kitchen... More 

Helpful?
Thank Shaayyum
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear Shaayyum, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We appreciate your positive feedback and your recognition to our associate's hard work in delivering exceptional service to our guest. You are right that our breakfast is really a feast to handle every morning and many of our guest appreciate the international... More 

Durbanville, South Africa
Level Contributor
334 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 105 helpful votes
Reviewed 1 week ago

Hotel Istana is quite a big hotel, yet the staff give such a personal service. I loved the staff greetings as you walk through the hotel entrance & the lovely scent in the foyer as you make your way to the lifts. On arrival, the check in was prompt and efficient. We requested a room with a large bed and... More 

Helpful?
Thank Mari B
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear Mari B, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We appreciate your positive feedback especially about our associates. It is nice to see that you all enjoyed your stay well. We are so sorry about the preferred bed as we were not able to give you a king bed due... More 

London, United Kingdom
Level Contributor
32 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 1 week ago

I have been going to this hotel for few years. All the staff at Istana hotel are very helpful and caring. straight from the door men the welcome begins and the check in is done so quickly. The restaurants serve very good food and the staff in the main restaurant are superb. I have to specially mention the name of... More 

Helpful?
Thank TissaSilvalondon
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear TissaSilvalondon, Thank you for choosing to stay with us again and for taking time to post your review on Trip Advisor. We sincerely appreciate your loyalty to Hotel Istana KLCC. We are all on cloud nine as you have recognized us and fellow colleagues like Vadhi, Tom, Lily, and other GRO associates. It is always a pleasure to see... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
Food & drink at the hotel
Taman Sari Brasserie
Taman Sari Brasserie
Cuisines: Indian, Asian, French, European, Malaysian
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Hotel Istana

Address: 73 Jalan Raja Chulan, Kuala Lumpur 50200, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $60 - $92 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Istana 4.5*
Number of rooms: 505
Reservation Options:
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Also Known As:
Istana Hotel Kuala Lumpur
Istana Kuala Lumpur
Hotel Style:
#14 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#21 Family Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
#25 Luxury Hotel in Kuala Lumpur
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Questions & Answers

Here's what travelers have asked, with answers from Hotel Istana staff and other travelers.
29 questions
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Questions? Get answers from Hotel Istana staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Choose rooms on higher floor & city view”
 of 5 bubbles mysticmuni01, 3 days ago | Read review
“ask for room facing the KLCC.”
 of 5 bubbles akublues, 4 days ago | Read review
“room number 921 is great with klcc view”
 of 5 bubbles Shaayyum, 1 week ago | Read review
“Ask for city view, otherwise you'll be seeing the back alley of KL”
 of 5 bubbles andripratama, 1 week ago | Read review
“Higher Floor”
 of 5 bubbles Ultim8holiday, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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