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Hotel Istana

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3,236 Reviews from our TripAdvisor Community

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Showing 2,767: English reviews
Perth, Australia
Level Contributor
2 reviews
5 of 5 stars Reviewed 2 days ago NEW

I have travelled around quite a bit in the last 6 years, but this hotel was by far the best I have stayed in...From check in to checking out what a wonderful experience...The food was absolutely superb from downstairs in the buffet to up in the Club Lounge...The staff Judy and Robert in The Club Lounge and Jamie and Angel... More 

Helpful?
Thank 177Dee177
Christchurch, Canterbury, New Zealand
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

From the moment we arrived we were greeted with lovely smiles and very helpul staff who made us feel very welcome. From then on it just got better & better. The Hotel is very luxurious. Our room was amazing with incredible views looking out to the twin towers. The facilities are great and the food fantastic. Every member of staff,... More 

Helpful?
Thank babz90
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear babz90, Thank you for choosing to stay with us and for posting your five star wonderful review on Trip Advisor. We are so happy to learn that your stay was a memorable one. We appreciate that you have recognized our associates and their hard work in ensuring that all our guest are happy. We hope you will recommend us... More 

1 review
5 of 5 stars Reviewed 4 days ago NEW

Room was well appointed and food was very nice but the most outstanding thing that makes a stay here was the awsome staff, from the great service from the team in the club lounge to the cheeky girls in the main lounge it was a fantastic experience...... thankyou Team Istana. 😊

Helpful?
Thank Doug g
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear Doug g, Thank you for choosing to stay with us and taking time to post your review on Trip Advisor. We are very happy to see that your stay was a memorable one. You have made our day by recognizing our wonderful and hard working associates. We hope to see you back soon. Warm regards Aamir Khan General Manager More 

Brisbane, Australia
Level Contributor
3 reviews
5 of 5 stars Reviewed 5 days ago NEW

What a awesome hotel. Best friendly service we have ever had. No issues no problems. We stayed in a Club Suite and used the Club Lounge, which had personal one on one service. Amazing food. Make sure your have drinks in the lobby lounge and say hi to Jamie and Angel who are the most wonderful funny ladies. There are... More 

Helpful?
Thank KelGardiner
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear KelGardiner, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We are so happy to see that you have enjoyed your stay well. Indeed, Jamie and Angel are two most wonderful associates whom every guest appreciates. We are so grateful to you for recognizing our associates. We hope you will return soon... More 

Level Contributor
3 reviews
3 of 5 stars Reviewed 6 days ago NEW via mobile

I stayed here August 15-17. This was my third stay, and the most disappointing. I'm not one to criticise my stays as you "get what you pay for". However, I have paid less and got better. On arrival, we were told the King rooms we had booked and pre-paid for were not available. Instead we could take a double room... More 

Helpful?
Thank Erick B
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear Erick B, Thank you for choosing to return to our Hotel and we appreciate your loyalty, however, we are so sorry that your experience was not a positive one. Please do accept our sincere apologies and we will make sure that this kind of incidents are not repeated again. I will personally inspect the room that you have stayed... More 

Melbourne, Australia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

I give this Hotel about 20 room nights a year, but no more, this time they did it for me, I always book a room for two, even if I am travelling alone, I had called a girl over to my room, when she arrived the hotel, the security grabbed her to took to reception, where I was called down... More 

Helpful?
Thank udz85
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear udz85, Thank you for choosing to stay with us. We are so sorry about the incident but it is for your own safety and security. The rule to register your late night guest at the reception is universal and moreover it is for your own safety and security so that you don't lose any of your belonging but above... More 

1 review
4 of 5 stars Reviewed 6 days ago NEW

room quick comfortable,relax in hotel, near town like alor street,bukit bintang, pavillion, star hill, breakfast quick many choice, swimming very nice with child pool. have klcc view in my room on 19 floor

Helpful?
Thank Edward C
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear Edward C, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We appreciate your positive feedback and hope you will also recommend us to family and friends. We are looking forward to welcoming you back soon. Warm regards Aamir Khan General Manager More 

Kuala Lumpur, Malaysia
1 review
5 of 5 stars Reviewed 1 week ago

Nice room-large and clean, well decorated, friendly and helpful staff, variety and delicious food for breakfast, great location, nice views of the Petronas Twin Towers. I will definately come again for a revisit with family.

Helpful?
Thank atimelia
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear atimelia, Thank you for choosing to stay with us and for posting your short, sweet, and five star review on Trip Advisor. We appreciate it very much and will definitely welcome you back on your next trip to KL and Hotel Istana KLCC. Warm regards Aamir Khan General Manager More 

Mumbai (Bombay), India
Level Contributor
113 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
4 of 5 stars Reviewed 1 week ago

The hotel is very centrally located. It is well laid out and the rooms are large and adequately furnished. With prior ordering, vegetarian cuisine is also available in the restaurant. The breakfast service starts at 6 AM which is very helpful for guests with early departures.

Helpful?
Thank RajeevP304
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear RajeevP304, Thank you for choosing to stay with us and for posting your review on Trip Advisor. We appreciate your positive comments and are happy to see that you have enjoyed your stay well. We hope to see you back soon. Warm regards Aamir Khan General Manager More 

Safety Bay, Australia
Level Contributor
7 reviews
4 of 5 stars Reviewed 1 week ago

Hotel has slightly dated decor although still in very good nick! The hotel foyer opens out into a large sitting area that is great for a coffee and catch up during the day, by night an entertainment area and cocktails! Rooms are large and comfortable, no problems with anything in the room during my stay and room service good. By... More 

Helpful?
Thank kdferguson
HotelIstanaKL, General Manager at Hotel Istana, responded to this review

Dear kdferguson, Thank you for choosing to stay with us at Hotel Istana KLCC and for posting your review on Trip Advisor. We appreciate the way you have summarized your experience which leads to positive suggestions for our future guest. Indeed, nothing is hard for our team to make sure that your stay remains a memorable one. We hope you... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free Parking
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
Food & drink at the hotel
Taman Sari Brasserie
Taman Sari Brasserie
Cuisines: Indian, Asian, Halal, French, European, Malaysian
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Laundry Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities

Additional Information about Hotel Istana

Address: 73 Jalan Raja Chulan, Kuala Lumpur 50200, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $77 - $168 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hotel Istana 4.5*
Number of rooms: 505
Reservation Options:
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Also Known As:
Istana Hotel Kuala Lumpur
Istana Kuala Lumpur
Hotel Style:
#14 Spa Hotel in Kuala Lumpur
#16 Romantic Hotel in Kuala Lumpur
#21 Family Hotel in Kuala Lumpur
#23 Business Hotel in Kuala Lumpur
#25 Luxury Hotel in Kuala Lumpur
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