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JW Marriott Hotel Kuala Lumpur

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JW Marriott Hotel Kuala Lumpur
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2,292 Reviews from our TripAdvisor Community

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Showing 2,083: English reviews
Nairobi, Kenya
Reviewed yesterday NEW

We stayed here for 6 nights during the Christmas period. Upon arrival we were checked in promptly also upgraded and free breakfast provided which was much appreciated. The newly renovated room was fabulous very spacious and felt Like a home away from home. They provided everything you could possibly need. Cleanliness was prefect and bed was comfortable. The location is...

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Helpful?
Thank Salma M
Klang, Malaysia
Reviewed 2 days ago NEW

this hotel can offer you a great location especially if you hunting for food. the food chain area just surround you and a lot of choices. they have a great nice live band. the hotel room itself just awesome. a nice welcome from the staff make you feel like want to stay for more. if you need a shopping time...

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1Thank Zylang2013
Split,Croatia
Reviewed 2 days ago NEW

This was my second stay in this hotel. I decided to spend Christmas and New Year in warmer climate. I opted for hotel's limo transfer from airport to hotel. Although quite pricey it turned to be good decision. As soon as I stepped out from the arrival hall, hotel's representative greeted me, took my luggage and escorted to the car....

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Thank openseas
Edinburgh, United Kingdom
Reviewed 2 days ago NEWvia mobile

We were very much welcomed at the front door when we got off from the taxi. The staff who helped us with the opening of doors and getting our luggage were wonderful, warm and friendly. Check in was easy and rooms were great. Rooms Might be a little worn and tired but cleanliness is good. We have to complement how...

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Thank curlyrayray
Reviewed 2 days ago NEWvia mobile

This hotel is right in the city centre. The best and most expensive shopping malls are right outside the hotel. There are 17 restaurants in the basement as well so food is not a problem here. There is a professional massage parlour next to hotel as well in Starhill Gallery Mall.

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Helpful?
Thank Shivam_Vig
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear Shivam_Vig: Thank you for sharing your comments with us on TripAdvisor. We are pleased to read that you had the opportunity to visit the Pavilion shopping mall and also the restaurants in Feast Village. It is indeed very convenient to have so many options for shopping and dining within a short walking distance of your room. We sincerely appreciate...

West Chester, Pennsylvania
Reviewed 3 days ago NEWvia mobile

Thanks to my Marriott status we were able to use the exec lounge and the service was exceptional. Nothing was too much trouble and my wife's dietary issues were dealt with without us requesting any special attention. This is certainly one of the best of all the JW Marriotts, and it's all down to the staff.

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Helpful?
Thank Geoff W
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear Geoff W: Thank you for sharing your comments with us on TripAdvisor. It was a pleasure to serve you and your wife in our Executive Lounge and we are very pleased to read that you enjoyed your stay and appreciate your feedback. We will share your comments with our Lounge team and look forward to welcoming you back again...

Sydney, New South Wales, Australia
Reviewed 3 days ago NEW

My wife and I recently spent 3 nights at the JW Marriott and really enjoyed the stay. The room was large and modern. We used the club and found the staff very helpful and engaging ..... just fantastic. Scones, jam and cream later in the afternoon was a pleasure. We would stay at the Marriott on any future trips to...

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Helpful?
Thank John D
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear John D: We are delighted to read that you had an opportunity to visit Newan’s Tea House in our lobby during your stay and very pleased to read that you enjoyed the scones. Thank you for sharing your experience with us on TripAdvisor. We hope that we may welcome you back again in the future should your travel plans...

New Hampshire
Reviewed 3 days ago NEWvia mobile

Great stay... awesome hotel, staff, room, service, and price. Exec look unbelievable food and drink were well above average.... but what TRULY stood out was the lounge staff! Caring, helpful, friendly, but without being subservient or obtrusive. Hard to describe, but the balance was just Right!

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Helpful?
Thank pmv1963
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear pmv1963: Thank you for sharing your feedback with us on TripAdvisor! We are delighted to read that you enjoyed your experience in our Executive Lounge and will share your review with our team. We look forward t welcoming you back again in the future should your travel plans bring you back to Kuala Lumpur. Regards, Mahmoud Skaf, General Manager

Richmond, California
Reviewed 6 days ago NEWvia mobile

Very nice hotel in a great location. Had a fantastic room, complete with dining room table. Big pool area and excellent service. Breakfast setup is a bit odd with arrangement with restaurant from attached mall. Can't beat the location in Bukit Bintang, with Jalan Alor only ten minutes away, close to monorail, the Pavillon and near KLCC. A solid choice.

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Helpful?
Thank gdude65
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear gdude65, Thank you for sharing your review with us. It's a great pleasure knowing that you have truly enjoyed the facilities of the hotel whilst staying with us. We are also glad that you took advantage of the hotel's location to explore the various sites around the hotel. Once again, thank you for your valuable feedback and we most...

Durban
Reviewed 1 week ago

The services rendered from the front office desk to the doorman and the cleaners we outstanding .. i am disable and the room 2434 issued to us was being AT HOME..The room was a comfortable size for us and the view was great..Location is best .. shopping mall (Pavillon),,has every thing your hearts desires.. from Name Brands... to local designers...

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Helpful?
Thank Jerome N
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear Jerome N, Your review has definitely made our day and we are pleased to read that you had an enjoyable time here at JW Marriott Kuala Lumpur. The location is definitely one of the major highlights of the hotel and we are glad you had the chance to explore the nearby facilities. Rest assured that your review will be...

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Modern L-shaped Tower Hotel situated in Star Hill complex, a mixed-use development including a six-level retail mall. ... more   less 

Additional Information about JW Marriott Hotel Kuala Lumpur

Address: Jw Marriott Hotel Kuala Lumur 183 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $118 - $256 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Kuala Lumpur 5*
Number of rooms: 514
Reservation Options:
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Also Known As:
Jw Marriott Kuala Lumpur
Marriott Kuala Lumpur
Kuala Lumpur Marriott
Hotel Style:
#3 Family Hotel in Kuala Lumpur
#4 Business Hotel in Kuala Lumpur
#4 Spa Hotel in Kuala Lumpur
#6 Luxury Hotel in Kuala Lumpur
#11 Romantic Hotel in Kuala Lumpur
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Questions & Answers

Here's what travelers have asked, with answers from JW Marriott Hotel Kuala Lumpur staff and other travelers.
24 questions
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Questions? Get answers from JW Marriott Hotel Kuala Lumpur staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“variety of restaurants”
 of 5 bubbles Zylang2013, 2 days ago | Read review
“Higher floors are better as repair works are currently ongoing”
 of 5 bubbles BK_Shanghai, 1 week ago | Read review
“Higher floor, corner rooms are more spacious than others. There is a UV film on the windows that makes the rooms a bit darker.”
 of 5 bubbles TX_Burneys, 1 week ago | Read review
“Hotel is at Ideal Location. Choose high floors facing the Pavilion”
 of 5 bubbles M0i0c7hael, 2 weeks ago | Read review
“High floor, view of the pool was nice”
 of 5 bubbles fred200099, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
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