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JW Marriott Hotel Kuala Lumpur

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2,086 Reviews from our TripAdvisor Community

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Showing 1,894: English reviews
Kuala Lumpur, Malaysia
1 review
5 of 5 stars Reviewed yesterday NEW

Had a wonderful night stay at JW Marriot. The staff is really nice and friendly and their service was excellent. Breakfast was superb!! I would said JW Marriot is the Best location to stay in KL, basically all the great shopping malls, famous restaurant, pubs and cafe are just around the corner.

Helpful?
Thank Sharon H
Honolulu, Hawaii
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW via mobile

I stayed at this hotel on my second business trip to Malaysia. I stayed here 3 nights. The room was a deluxe king. It was clean. Housekeeping seemed to get to my room last it seemed but they did a few extras that were a pleasant surprise like organizing some clothes I'd left out. Club lounge staff was interesting. Fairly... More 

Helpful?
Thank Charlesandy
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear Charlesandy, Thank you for sharing your review with us and I am delighted to read that your recent stay with us was pleasant apart from a few hiccups during your stay at the hotel. Please accept our sincere apologies for the inconvenience caused. In addition, your constructive feedback about the lounge's service and gym equipment condition have been well... More 

malaysia
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 stars Reviewed 2 days ago NEW via mobile

I did not stay here, just picking up a friend from the lobby. I had barely arrived at the dropoff area when the doorman started pointing at me and gesturing with his chin like a gangster, i presume asking what are u doing here. So told him i am picking up somebody, and he started yelling which includes asking me... More 

Helpful?
Thank Z_JMalaysia
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear Z_JMalaysia, I am disappointed and embarrassed to read about your unpleasant experience during your recent visit to the hotel. Please accept our sincere apologies for the poor quality of service rendered to you. I completely agree with you that this situation could have been handled in a much appropriate manner. Trust that, additional training and guidance will be given... More 

Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW via mobile

Marriott is very good to stay, hotel is located in market place of Malaysia. Very small, big shop or mall is near to hotel. Hotel ambience is extremely good. Hotel staff is very cooperative. Morning breakfast is superb. It amazing stay there.

Helpful?
Thank Adnan A
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

A very good day Adnan A, It gives me great pleasure knowing that you've had an enjoyable stay here at the hotel. Also, I am glad you had the opportunity to explore the various facilities around us. The team and I do feel extremely lucky to be working in the heart of the city where all the major happening spots... More 

Kuwait
2 reviews
5 of 5 stars Reviewed 2 days ago NEW via mobile

I wanna say thank you Mohamad abdul-rahman and Osama for transferring my room so easly from Jw Marriott to The Ritz Carlton and quickly. The room service is perfect so they ask us if we need anything also after the room services is done

Helpful?
Thank X6M86
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear X6M86, Mohamad and Osama are indeed our proudest assets. We thank you for your warm comment and trust that it will be shared with them on how their actions have made your experience at both hotels an exceptional one. Thank you again and we look forward to welcoming you back "home" soon. Warm Regards, Mahmoud Skaf General Manager More 

Kuching, Malaysia
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

Had a wonderful stay for 2 nights in this hotel. Everything were well maintained and clean. Staff were very helpful and informative. Location is very strategic; as the building is just located opposite Pavillion. The shower pressure is very sufficient; the bathtub is however is abit small. Breakfast offers wide selection of foods. Will definitely be staying here again.

Helpful?
Thank JamesPhang
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear JamesPhang, We are overjoyed to read that you had an enjoyable 2 nights stay at JW Marriott Kuala Lumpur. Your positive comment has been very well received by the team. Also, I do agree with you that our bathtub is small. Hence, we have it in planned to install a much spacious bathtub for our guests to enjoy in... More 

1 review
5 of 5 stars Reviewed 3 days ago NEW via mobile

This hotel is the best I have visited in my life. It is more than a 5 star hotel. The staffs were very friendly and special thanks to Mr. Reza and Mr. Osama from front desk for their cooperation and support in making our stay very comfortable . I highly recommend this hotel for stay in KL. The room service... More 

Helpful?
Thank Sami S
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear Sami S, Thank you so much for your praises and kind words of encouragement. You have definitely motivated and inspired the team, especially Osama and Reza to continue on their great efforts in delivering excellent service. We are delighted you had a fantastic stay and we look forward to welcoming you back soon. Warm Regards, Mahmoud Skaf General Manager More 

Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW via mobile

This propery is highly recommended. I have stayed in the same hotel for 4 times and i will stay there in my next visit in Malaysia. One of the best hotels I have visited so for. Their breakfast is excellent. The location is in the best area of KL. Although there is renovation work going on, I didn't feel it,... More 

Helpful?
Thank parisa a
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

A very good day parisa a, It gives me great pleasure knowing that you've yet again had a fantastic stay with us. We truly appreciate your continuous support and also your kind patience as we carry out our highly anticipated major interior renovation. Thank you for your kind words and we are looking forward to welcoming you back "home" soon.... More 

Kuala Lumpur, Malaysia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

It's truly 5* hotel in heart of Kuala Lumpur. Elegant hotel, with perfectly service from all areas. From the amount i paid, it's worth to what i received. Will highly recommend this hotel to my friends..

Helpful?
Thank edwardtan6784
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear edwardtan6784, Thank you so much for your kind words and recommendations of the hotel. We are delighted that you had an enjoyable stay here at the hotel and we are most certainly looking forward to welcoming you back soon. Warm Regards, Mahmoud Skaf General Manager More 

Bangkok, Thailand
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

I had left my phone in the taxi that I had taken from the airport to the JW Marriott. About a hour later, I discovered I did not have my phone. I went to the concierge and a very helpful man, named Osama we on duty. He proceed to call the taxi company as I had my receipt with the... More 

Helpful?
Thank Traveling_Thomacks
Skaf M, General Manager at JW Marriott Hotel Kuala Lumpur, responded to this review

Dear Traveling_Thomacks, It's really great to read about your happy ending to your story in search of your left behind phone. I am delighted that the team has been of excellent help, especially Osama. Trust that your kind praises will be shared with the him on how his outstanding level of service has made a huge impression on your visit... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Free Parking
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
  • Free Parking
Official Description (provided by the hotel)
Modern L-shaped Tower Hotel situated in Star Hill complex, a mixed-use development including a six-level retail mall. ... more   less 

Additional Information about JW Marriott Hotel Kuala Lumpur

Address: Jw Marriott Hotel Kuala Lumur 183 Jalan Bukit Bintang, Kuala Lumpur 55100, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $123 - $168 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — JW Marriott Hotel Kuala Lumpur 5*
Number of rooms: 514
Reservation Options:
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Also Known As:
Jw Marriott Kuala Lumpur
Marriott Kuala Lumpur
Kuala Lumpur Marriott
Hotel Style:
#3 Family Hotel in Kuala Lumpur
#4 Business Hotel in Kuala Lumpur
#5 Spa Hotel in Kuala Lumpur
#7 Luxury Hotel in Kuala Lumpur
#11 Romantic Hotel in Kuala Lumpur
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