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The Residences @ Swiss-Garden Hotel & Residences Kuala Lumpur

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The Residences @ Swiss-Garden Hotel & Residences Kuala Lumpur
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627 Reviews from our TripAdvisor Community

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Showing 535: English reviews
Wyong, Australia
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed 4 days ago NEW

Our room was condemned by management after we showed them the heavy glass shower door was barely hanging on rusty hinges (top one was completely detached). Lounge had bad stains, shower still had hair in it. Lights didn't work in the bathroom. We were going to be moved to another room but after staff inspected it first they rang to... More 

Helpful?
1 Thank SuzanneMargaret1961
SGHRKL, Guest Relations Manager at The Residences @ Swiss-Garden Hotel & Residences Kuala Lumpur, responded to this review

Dear SuzanneMargaret1961, Thank you very much for providing us with your feedback in regards to your stay. It is with a heavy heart to learn that we were unable to meet your expectations and we will be taking your comments in hopes to translate it to an action plan to further improve our services better. We do realize how detrimental... More 

Sydney, Australia
Level Contributor
48 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Positive · Warm and friendly staffs · Good maintenance and management of the property · Fantastic location, close to touristy spots along Bukit Bintang and China Town area . Big, spacious 2 bedder suite . Equipped kitchen with tea/coffee making facilities . Safe deposit box in the room · Clean rooms · Hot shower is consistent and solid water pressure... More 

Helpful?
Thank Melissa S
SGHRKL, Guest Relations Manager at The Residences @ Swiss-Garden Hotel & Residences Kuala Lumpur, responded to this review

Dear Melissa S, Thank you for staying at Swiss-Garden Hotel & Residences Kuala Lumpur on your recent visit to Malaysia. We are delighted to know that your overall stay with us was an enjoyable one. Thank you also for sharing your observation about the unpleasant detergent smell at our lobby,not operational air-condition on certain areas, likewise on poor Wi-Fi connection... More 

Jakarta, Indonesia
Level Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 5 weeks ago

If you like a very big room for yourself (and partner) then you may choose this Residence Tower. Please note that this property is not the same as Swiss-Garden Hotel although managed by the same management and the building is located side by side. The reason I said this because the taxi driver may drop you at the Hotel side... More 

Helpful?
Thank Widy A
SGHRKL, Guest Relations Manager at The Residences @ Swiss-Garden Hotel & Residences Kuala Lumpur, responded to this review

Dear Widy A, Thank you for staying at Swiss-Garden Hotel & Residences Kuala Lumpur. We are delighted to know that your overall stay with us was an enjoyable one. Thank you also for sharing your observation regards to the water bottle that was not place in your room on your first day of arrival. Your valuable feedback has been conveyed... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed August 23, 2016 via mobile

This hotel is the worst hotel you can stay in kalampur. The staff are very rude and act like they own the hotel. We are first in Swiss garden hotel before and all the rooms smelled like alcohol so we were upgraded to the residence. The beds felt they were made of stones and it was very hard to sleep.... More 

Helpful?
Thank Mohsin R

Travelers are raving about these Kuala Lumpur hotels

1 review
1 of 5 stars Reviewed August 22, 2016

We had an absolutely disappointing stay at Swiss Garden Residence KL in Aug 2016. A non smoking room was requested well in advance prior to arrival but had to move 3 times to get a suitable room which had not been smoked in. All through the stay we had to ring 3-4 times each day to get fresh towels. Seems... More 

Helpful?
Thank Nilesh P
1 review
1 of 5 stars Reviewed August 17, 2016 via mobile

I cant even describe how bad this place is. One star is way too much for it. Once we checked in the sheets were dirty and stained. It took them two hours to come up and get them changed!!! We had to stay for 5 days and every time the house keeping comes up to refresh the room all they... More 

Helpful?
Thank Sara H
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 11, 2016 via mobile

I loved this hotel. It is enjoyable with a lot of facilities. Rooms are very nice. Swimming pool is beautiful. But breakfast is too much bad. It is not suitable for Arabs. I think this is the worst thing in the hotel

Helpful?
Thank Walaa B
SGHRKL, Guest Relations Manager at The Residences @ Swiss-Garden Hotel & Residences Kuala Lumpur, responded to this review

Dear Walaa B, Thank you for staying at Swiss-Garden Hotel & Residences Kuala Lumpur during your visit to Malaysia. We are delighted to learn that you enjoyed our facilities and the room that was accorded to you during your recent stay with us. Your valuable comment regarding to have more options for breakfast has been conveyed to our Director of... More 

Level Contributor
91 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed August 11, 2016

We stayed for 10 days at the Swiss-Garden Residences and are so glad that we picked this hotel. Our first week was done through Time Share and although we only had a studio room it was very comfortable, clean, great air conditioner and WiFi. There was also a daily newspaper and the pool and gym were fantastic. To us the... More 

Helpful?
Thank pookybun p
SGHRKL, Guest Relations Manager at The Residences @ Swiss-Garden Hotel & Residences Kuala Lumpur, responded to this review

Hello Pookybun P, Thank you for staying at Swiss-Garden Hotel & Residences Kuala Lumpur during your recent visit to Kuala Lumpur. We are delighted to know that your overall stay with us was an enjoyable one. Once again, thank you for taking the time to share your experience and we certainly look forward to welcoming you back to Swiss-Garden Hotel... More 

Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed August 10, 2016

Not such a pleasant stay .. the rooms and floors are smelling hookah and cigarettes , the lifts were not working.. the only advantage is it is at the heart of the city. The selection for the breakfast was good.

Helpful?
Thank Sajid2000
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed August 9, 2016 via mobile

+Good Location - off the busy area of Bukit Bintang. Can get breakfast (Indian food, Subway) across the accommodation. Bukit Bintang, Jalan Alor, Chaang Massage, Berjaya Times Square, Pudu area, Hang Tuah station are all just walking distances if you can stand the heat. The room for 3 of us is +big although it's old. The TV can be turned... More 

Helpful?
Thank Noraziah O
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Near The Residences @ Swiss-Garden Hotel & Residences Kuala Lumpur

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Shuttle Bus Service
  • Free Breakfast
  • Business Center with Internet Access
  • Conference Facilities

Additional Information about The Residences @ Swiss-Garden Hotel & Residences Kuala Lumpur

Address: Swiss-Garden Hotel Kuala Lumpur 117 Jalan Pudu | No. 2A Jalan Galloway, Kuala Lumpur 55100, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $61 - $112 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Residences @ Swiss-Garden Hotel & Residences Kuala Lumpur 4*
Number of rooms: 478
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Also Known As:
The Residences @ Swiss-Garden Hotel And Residences
Hotel Style:
#60 Luxury Hotel in Kuala Lumpur
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