We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
$25 Amazon.com Gift Card Get yours when you book a hotel on TripAdvisor and review your stay!

The Residences @ Swiss-Garden Hotel & Residences Kuala Lumpur

Show Prices
Book on TripAdvisor
Trusted partner. We work with to make your booking as easy as possible.
Secure payments. We use industry-leading practices to keep your information secure.
Enter dates for best prices
powered by PriceFinder
1 room
Check In Check Out
Please enter your travel dates to continue
Check Availability
Book on
or compare prices from up to 200 sites including:
Professional photos
The Residences @ Swiss-Garden Hotel & Residences Kuala Lumpur
View Map
{"widget":{"template":"ibex_photo_carousel__widget","dust":{"nav_controls":"ibex_photo_carousel__nav_controls"},"divClasses":"prw_rup prw_ibex_photo_carousel","moduleList":["handlers","shims"],"js":{"handlers":"(ta.prwidgets.getjs(this,'handlers'))","shims":"(ta.prwidgets.getjs(this,'shims'))"},"name":"ibex_photo_carousel"},"containerClass":null}
Add Photo Write a Review

619 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 530: English reviews
Level Contributor
20 reviews
3 hotel reviews
4 of 5 stars Reviewed 1 week ago via mobile

I loved this hotel. It is enjoyable with a lot of facilities. Rooms are very nice. Swimming pool is beautiful. But breakfast is too much bad. It is not suitable for Arabs. I think this is the worst thing in the hotel

Helpful?
Thank Walaa B
SGHRKL, Guest Relations Manager at The Residences @ Swiss-Garden Hotel & Residences Kuala Lumpur, responded to this review

Dear Walaa B, Thank you for staying at Swiss-Garden Hotel & Residences Kuala Lumpur during your visit to Malaysia. We are delighted to learn that you enjoyed our facilities and the room that was accorded to you during your recent stay with us. Your valuable comment regarding to have more options for breakfast has been conveyed to our Director of... More 

Level Contributor
89 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 stars Reviewed 1 week ago

We stayed for 10 days at the Swiss-Garden Residences and are so glad that we picked this hotel. Our first week was done through Time Share and although we only had a studio room it was very comfortable, clean, great air conditioner and WiFi. There was also a daily newspaper and the pool and gym were fantastic. To us the... More 

Helpful?
Thank pookybun p
SGHRKL, Guest Relations Manager at The Residences @ Swiss-Garden Hotel & Residences Kuala Lumpur, responded to this review

Hello Pookybun P, Thank you for staying at Swiss-Garden Hotel & Residences Kuala Lumpur during your recent visit to Kuala Lumpur. We are delighted to know that your overall stay with us was an enjoyable one. Once again, thank you for taking the time to share your experience and we certainly look forward to welcoming you back to Swiss-Garden Hotel... More 

Level Contributor
11 reviews
3 hotel reviews
3 of 5 stars Reviewed 2 weeks ago

Not such a pleasant stay .. the rooms and floors are smelling hookah and cigarettes , the lifts were not working.. the only advantage is it is at the heart of the city. The selection for the breakfast was good.

Helpful?
Thank Sajid2000
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

+Good Location - off the busy area of Bukit Bintang. Can get breakfast (Indian food, Subway) across the accommodation. Bukit Bintang, Jalan Alor, Chaang Massage, Berjaya Times Square, Pudu area, Hang Tuah station are all just walking distances if you can stand the heat. The room for 3 of us is +big although it's old. The TV can be turned... More 

Helpful?
Thank Noraziah O
Colombo, Sri Lanka
Level Contributor
121 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago

This is a good facility, located centrally to many shopping centers and restaurants. The rooms were clean and very spacious. However, the service level was not even at a 2 star level. The wifi did not work, launderette was closed down,breakfast queues at the residence restaurant after 9 is a nightmare. The food finished before we reached the top of... More 

Helpful?
Thank TeeJay272015
SGHRKL, Guest Relations Manager at The Residences @ Swiss-Garden Hotel & Residences Kuala Lumpur, responded to this review

Dear TeeJay272015, Thank you for staying at Swiss-Garden Hotel & Residences Kuala Lumpur during your visit to Malaysia. Although we are pleased to hear of your satisfaction with the location and rooms condition, We are equally dismayed to learn of your disappointment with the WI-FI, closing down of the launderette and the queue during breakfast. We can completely understand your... More 

Oslo, Norway
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
2 of 5 stars Reviewed 3 weeks ago via mobile

The reason we're not giving this hotel 1 star is due to the friendly and helpful staff and the view of Petronas towers from our room even though the lack of cleanliness warrants an even worse rating. The first room we got had not been cleaned properly, not only was the carpet dirty but the bed linens were stained and... More 

Helpful?
Thank Marie S
SGHRKL, Guest Relations Manager at The Residences @ Swiss-Garden Hotel & Residences Kuala Lumpur, responded to this review

Dear Marie S, Thank you for your feedback and we greatly appreciate the time you have taken to further illustrate on your overall experience with us. Whilst we are delighted to learn of your satisfaction with the level of service that was rendered to you by our associates, We are equally dismayed to note of your disappointment with the cleanliness... More 

Travelers are raving about these Kuala Lumpur hotels

Derby, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
1 of 5 stars Reviewed 4 weeks ago via mobile

Let's start with. This was recommended by a friend due to its location which is quite central to everything so not a great deal to pay for a taxi well not between 4 people anyway. To be fair that is the only good point about this hotel / Residency apartments. Only stayed two nights thankfully. We booked two twin apartments... More 

Helpful?
Thank M A
SGHRKL, Guest Relations Manager at The Residences @ Swiss-Garden Hotel & Residences Kuala Lumpur, responded to this review

Dear M A, Warm greetings from Swiss-Garden Hotel & Residences Kuala Lumpur! It is indeed very concerning to learn about your frustration regards to your recent stay with us. It is undoubtedly a huge disappointment for us as well, as it is evident in the series of inconveniences you experienced that we have failed to extend to you the level... More 

Tokyo, Japan
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

出張の為、二泊しました。 残念ながらかなり印象が悪いです。 ■悪いところ 部屋自体は掃除が甘く全然行き届いていません。 洗面所が最悪でアメニティとタオルのみ補充しただけで、掃除がされていませんでした。 特にトイレは前の方がすごい汚い使い方をしたようで便器の蓋をあけてびっくりしました。 すでに23:30過ぎで汚すぎて使えないため、レセプションに連絡をしてトイレが汚れているので部屋を変えて欲しい旨を伝えたところ、メンテナンスを呼ぶと言われ部屋を変えてもらえませんでした。その後、10分経過しても来ないため再度レセプションに連絡するとすぐに向かわせると言われそれから10分後にメンテナンスの人が来ましたが、トイレの状態をチェックし問題ないとのことで『トイレは壊れてないけど』といい立ち去ろうとした為(トイレがすごく汚いのをみているのに!!)、再度トイレが汚くて困ってる旨を伝えたところメンテナンスの対応しているようで結局またレセプションに連絡されました。 その後10分待ってもハウスキーピングも来ずまたレセプションに連絡すると10分以内に確認して折り返すと言われました。 結果的にその後すぐにハウスキーピングが来たのですが、掃除が終わるまでに最初にレセプションに連絡してから1時間以上かかり終わったのは24:30過ぎになりました。 翌朝洗面所にいくと水が跳ねない場所になぜか水が溜まっており不思議に思っていると天井から雨漏りしておりびっくりしました。 この為、レセプションに再度かけあって部屋を変更してもらいました。 部屋を変えてもらってからは特に問題はなく快適に過ごせました。 しかしシャワーはぬるくて辛かったですが、あとからこちらの口コミをみてwater heaterのスイッチをいれる必要があると知りました。 レセプションで説明して欲しかったですね。 また朝食は今まで泊まったホテルの中で一番poorなものでした。 Hot mealにも関わらず冷たいものが多く品数もかなり少なかったです 値段の割高いのではっきり言って朝食プランはオススメ出来ません。 ■良いところ ポーターさん達はフレンドリーでよかったです。 空港までタクシーを手配しましたが、時間よりも随分前にドライバーが到着していてびっくりしました。 お値段が安いので掃除が出来ていなかったり対応が悪いのは仕方がないのかもしれませんがリピートはなしです。 特に夜の受付はかなり慇懃無礼で腹立たしいです。 ただ、コスト重視であれば泊まるのは問題なしです。 お部屋も広くてベッドも大きいのでよいと思います。 I had very terrible experience at this hotel. It was almost mid night that the toilet was very very dirty at a bathroom so I called reception but person who came to the room... More 

Helpful?
Thank yuzu1873
SGHRKL, Guest Relations Manager at The Residences @ Swiss-Garden Hotel & Residences Kuala Lumpur, responded to this review

Dear Yuzu1873, Thank you for your feedback and we greatly appreciate the time you have taken to further illustrate on your experience to us. We are pleased to know that our bellman have been extending their service from their heart and this is the true reflection of the standard of service of Swiss-Garden Kuala Lumpur. Whilst we are delighted to... More 

1 review
1 of 5 stars Reviewed 4 weeks ago via mobile

The only thing good about this hotel is the modern reception. Once you walk into the hotel room, you will realise that you made a huge mistake. In terms of check-in, check-out, it took 1 hour for each process.

Helpful?
Thank 애림 이
Kolkata (Calcutta), India
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed 4 weeks ago via mobile

I recently went to this property along with my family (comprising of infants and a pregnant women among others). Out of 5 rooms we got 2 rooms after 2.5 hours that too when i started shouting at the reception. I demanded a refund for the 2 rooms to compensate for the inconvenience my family had faced. They denied refund however... More 

Helpful?
Thank Tush2810
SGHRKL, Guest Relations Manager at The Residences @ Swiss-Garden Hotel & Residences Kuala Lumpur, responded to this review

Dear Tushar Choudhary, Thank you very much for providing us with your feedback in regards to your stay. It is with a heavy heart to learn that we were unable to meet your expectations and we will be taking your comments in hopes to translate it to an action plan to further improve our services better. We do realize how... More 

Questions? Get answers from hotel staff and past guests. Ask a question

518 photos of this hotel

Traveler photos: See what travelers like you saw

Viewed
All Traveler Photos (510)
Viewed
Pool/Beach Area (63)
Viewed
Hotel & Grounds (36)
Viewed
Bathroom (66)
Viewed
Room/Suite (98)
Viewed
View from Room (28)
Viewed
Dining (21)
Viewed
Family/Play Areas (3)
Viewed
Business Center/Function Rooms (1)
Viewed
Other (194)

Management photos: Courtesy of the property manager

Viewed
All Management Photos (8)
Viewed
Pool/Beach Area (1)
Viewed
Bathroom (2)
Viewed
Room/Suite (1)
Viewed
Hotel & Grounds (3)
Viewed
Other (1)
Check In Check Out
Hotels you might also like...
Travelers also viewed these Kuala Lumpur hotels
0.0 mi away
Swiss-Garden Hotel
Swiss-Garden Hotel
#88 of 319 in Kuala Lumpur
3.5 of 5 stars 1,120 reviews
0.5 mi away
Ansa Kuala Lumpur
Ansa Kuala Lumpur
#71 of 319 in Kuala Lumpur
4.0 of 5 stars 968 reviews
0.3 mi away
Melia Kuala Lumpur
Melia Kuala Lumpur
#47 of 319 in Kuala Lumpur
4.0 of 5 stars 1,837 reviews
Show Prices
Show Prices
Show Prices
0.4 mi away
PARKROYAL Serviced Suites Kuala Lumpur
0.5 mi away
E&O Residences Kuala Lumpur
E&O Residences Kuala Lumpur
#34 of 319 in Kuala Lumpur
4.0 of 5 stars 437 reviews
0.3 mi away
Invito Hotel Suites
Invito Hotel Suites
#21 of 319 in Kuala Lumpur
4.5 of 5 stars 787 reviews
Show Prices
Show Prices
Show Prices

Near The Residences @ Swiss-Garden Hotel & Residences Kuala Lumpur

Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
About the property
  • Wheelchair access
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Shuttle Bus Service
  • Free Breakfast
  • Business Center with Internet Access
  • Conference Facilities

Additional Information about The Residences @ Swiss-Garden Hotel & Residences Kuala Lumpur

Address: Swiss-Garden Hotel Kuala Lumpur 117 Jalan Pudu | No. 2A Jalan Galloway, Kuala Lumpur 55100, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $75 - $124 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Residences @ Swiss-Garden Hotel & Residences Kuala Lumpur 4*
Number of rooms: 478
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Hotwire, Expedia, Ctrip TA, Asiatravel.com Holdings, Travelocity, Agoda, Hotels.com and HotelTravel.com so you can book your The Residences @ Swiss-Garden Hotel & Residences Kuala Lumpur reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Residences @ Swiss-Garden Hotel And Residences
Hotel Style:
#57 Luxury Hotel in Kuala Lumpur
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
Claim Your Listing
Enter dates for best prices
Check In Check Out
Price Your Stay