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DoubleTree by Hilton Kuala Lumpur

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DoubleTree by Hilton Kuala Lumpur
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2,639 Reviews from our TripAdvisor Community

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There are newer reviews for DoubleTree by Hilton Kuala Lumpur
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Showing 2,245: English reviews
Level Contributor
44 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed August 11, 2015 via mobile

We stayed 4 nights in KL. Being a hilton diamond member i was upgraded to executive flr. The staff at this hotel was amazing. So coutreous and friendly is an understatement. From our check in experience to the wonderfull staff in the Executive lounge we were treated like GOLD. Would highly recomend this hotel and it is also centrally located... More 

Helpful?
Thank cfl3077
DoubleTree-KL_MGMT, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear cfl3077, Thank you for staying with us, and I appreciate the feedback on the hotel. I am delighted that you had taste our warm & caring service throughout the stay and I trust you also enjoyed our famous DoubleTree cookie at check-in. I hope to be able to welcome you back to DoubleTree by Hilton soon! Regards Jean-Sebastien Kling,... More 

Sydney, Australia
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
4 of 5 stars Reviewed August 10, 2015 via mobile

Had a lovely 2 night stay at this hotel last week. So many positives, starting from check in with Cathryn who was so pleasant and professional, and the beautiful warm cookies we were given on arrival. We were upgraded which was a nice surprise. The rooms are very modern, clean and comfortable. The bed is definitely one of the comfiest... More 

Helpful?
Thank cianandamy
DoubleTree-KL_MGMT, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear cianandamy, Thank you for staying with us, and I appreciate the feedback on the hotel. I am delighted that you had taste our warm & caring service especially how the team looked after you. Certainly I will congratulate Cathryn Wong and Faizal for their excellence service. They are great in guest service and an asset to the hotel. In... More 

Kuala Lumpur, Malaysia
Level Contributor
6 reviews
3 hotel reviews
4 of 5 stars Reviewed August 9, 2015

Late attended for check in due to complicated check in for 1 tourist and 1 check out.. It's better to check out at another counter. My kids really like their cookies upon check in. Lots of food for breakfast. I enjoy the room and may book again for anniversary.

Helpful?
Thank MJnaim
DoubleTree-KL_MGMT, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear MJnaim, Thank you for staying with us, and I appreciate the feedback on the hotel. I am delighted that you and your family enjoyed the stay especially our famous DoubleTree cookies at check-in and our signature restaurant - Makan Kitchen breakfast. I taken note on the arrival experience and I apologize for the shortfall in our service. Please rest... More 

Abu Dhabi, United Arab Emirates
Level Contributor
53 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed August 9, 2015 via mobile

Well modern - designed , very comfortable rooms , smart use of space - service over all very good . Need more bars and restaurants that belong to the hotel it self Located in the best location if you are tourist , the breakfast rich and has lots of option The swimming pool good , but not sunny most of... More 

Helpful?
Thank vip_investment
DoubleTree-KL_MGMT, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear vip_investment Thank you for staying with us, and I appreciate the feedback on the hotel. I am delighted that you had taste our warm & caring service and you found our location, signature restaurant - Makan Kitchen along with property facilities to your liking. I trust you also enjoyed our famous DoubleTree cookie at check-n, and I hope to... More 

Newcastle upon Tyne, United Kingdom
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed August 9, 2015

On arriving at 08:00 I was greeted with warm cookies and a hot chocolate which was much appreciated after a long travel from Dubai. I was allowed an early check in and given a room with a spectacular view of the Petronas Towers on one of the Hhonors floors, despite only paying for the most basic room! The bed was... More 

Helpful?
1 Thank danandsarah2014
DoubleTree-KL_MGMT, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear danandsarah2014, Thank you for staying with us, and I appreciate the feedback on the hotel. I am delighted that you had taste our warm & caring service and you found our location, room design as well as our signature restaurant - Makan Kitchen buffet to your liking. In particular I have noted your comment for the lifts issue and... More 

Malaysia
Level Contributor
11 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 stars Reviewed August 8, 2015

We are given super nice cookies during check-in. So first impression is good. Entering the room...it is so so small but still good...since the hotel is at a good location...will that price..the room size is ok for me. But the next day.... When I'm waiting for the elevator....I waited for four minutes...what a waste of time. The next morning,I know... More 

Helpful?
Thank Travelista_tong
DoubleTree-KL_MGMT, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear Travelista_tong, Thank you for staying with us, and I appreciate the feedback on the hotel. Firstly, please accept my apologies for the disappointing experience with us at DoubleTree by Hilton Kuala Lumpur. I do understand that your disappointment with the consistent problems you and your colleague have faced in the hotel, and I do acknowledge that we failed to... More 

Johor, Malaysia
1 review
5 of 5 stars Reviewed August 7, 2015

Upon arrival we were warmly welcomed by the staffs. The room was spacious and most importantly very clean. Almost every staffs we met in the elevator or corridor greeted us with a smile. On second night which came as a huge surprise for us, our rooms were decorated with balloons when we returned from shopping at KLCC. We saw a... More 

Helpful?
Thank Shareting
DoubleTree-KL_MGMT, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear Shareting, Thank you for staying with us, and I appreciate the feedback on the hotel. I am delighted that you had taste our warm & caring service and how the team celebrates your belated birthday. I do appreciate the recognition of the team thoughtfulness, and I will congratulate the team for their great efforts. We are very proud of... More 

Perth, Australia
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 stars Reviewed August 6, 2015 via mobile

We were greeted with warm cookies at check-in, which was a treat for us as it was quite a bit of travel from KLIA. The cookies were yummy as well. The room was good size as well, can fit 3 people easily. We asked for an extra bed and we did not have to wait long for it to arrive.... More 

Helpful?
Thank Yit Jing Y
DoubleTree-KL_MGMT, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear Jing Y, Thank you for staying with us, and I appreciate the feedback on the hotel. I am delighted that you had taste our warm & caring service especially how the team looked after your reservation request and you found our famous DoubleTree cookie at check-in to your liking. I have taken note for the shuttle service and I... More 

Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed August 5, 2015

Lovely hotel pleasant staff not dissimilar to raffles plaza downstairs many eateries and a supermarket nice pool area and gym. Would recommend this hotel only ten minutes in a cab to food court for local food....

Helpful?
Thank DominicandAdrian
DoubleTree-KL_MGMT, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear DominicandAdrian, Thank you for staying with us, and I appreciate the feedback on the hotel. I am delighted that you had taste our warm & caring service and you found our Hotel to your liking. I trust you also enjoyed our famous DoubleTree cookie at check-in, and I hope to be able to welcome you back to DoubleTree by... More 

Las Vegas, Nevada
Level Contributor
44 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 stars Reviewed August 5, 2015

We always enjoy eating at "Makan Kitchen" for Breakfast. The food taste fresh and great. The service very fast. The only things that missing in the room is bathtub. Only Suite Room that have bathtub and we never stays at Suite Room because it's never available.

Helpful?
Thank tatianalexander
DoubleTree-KL_MGMT, Director of Business Development at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear tatianalexander, Thank you for staying with us, and I appreciate the feedback on the hotel. I am delighted that you had taste our warm & caring service and you found our signature restaurant - Makan Kitchen to your liking. I trust you also enjoyed our famous DoubleTree cookie, and I hope to be able to welcome you back to... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Spa
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Our contemporary, modern KL hotel offers the perfect mix of convenience and comfort to business and leisure travelers alike. Guest rooms, suites and executive accommodations provide a long list of pampering guest amenities. You’ll enjoy LCD TVs, our luxurious Sweet Dreams bedding and HSIA. We have 5 restaurant and bars to choose from showcasing the best in Malaysian and international cuisine. You can also relax in our outdoor swimming pool or 24 hour fitness centre. ... more   less 

Additional Information about DoubleTree by Hilton Kuala Lumpur

Address: 348 Jalan Tun Razak, Kuala Lumpur 50400, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $82 - $161 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — DoubleTree by Hilton Kuala Lumpur 5*
Number of rooms: 540
Reservation Options:
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Also Known As:
Doubletree By Hilton, Kuala Lumpur Hotel Kuala Lumpur
Hotel Style:
#10 Business Hotel in Kuala Lumpur
#12 Spa Hotel in Kuala Lumpur
#13 Romantic Hotel in Kuala Lumpur
#15 Family Hotel in Kuala Lumpur
#20 Luxury Hotel in Kuala Lumpur
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