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DoubleTree by Hilton Kuala Lumpur

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DoubleTree by Hilton Kuala Lumpur
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2,638 Reviews from our TripAdvisor Community

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Showing 2,244: English reviews
London
2 reviews
4 of 5 stars Reviewed 2 days ago NEW

Staff were generally very helpful and friendly. They do go all out to provide assistance. The check in staff and especially the concierge staff excellent. Breakfast was good and lots of variety. The Chinese section was a big big disappointment.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank LondonChibi
DoubleTree-KL_MGMT, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear LondonChibi, Thank you for choosing DoubleTree by Hilton Kuala Lumpur as the hotel of choice for your recent stay and I appreciate the feedback on the hotel. I am delighted that you had taste our DoubleTree warm & caring service and that you found our signature restaurant - Makan Kitchen with wide array of breakfast options to your liking.... More 

Metro Manila, Philippines
Level Contributor
82 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

The hotel is close to the Petronas. Room is very comfortable. Bedroom is good for two but the actual area can still accommodate an extra person with no comfort issue at all. Breakfast is amazing, you will be treated to different cuisine from all over the world.

Helpful?
Thank Vicmonte
DoubleTree-KL_MGMT, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear Vicmonte, Thank you for choosing DoubleTree by Hilton Kuala Lumpur as the hotel of choice for your recent stay and I appreciate the feedback on the hotel. I am delighted that you had taste our DoubleTree warm & caring service and that you found our location at your convenient. I trust you also enjoyed our signature restaurant - Makan... More 

Level Contributor
6 reviews
4 hotel reviews
5 of 5 stars Reviewed 3 days ago NEW

We spent one night in KL on our way back from Langkawi during our honeymoon. We were just overwhelmed with the room and services of the hotel. We also got a complimentary upgrade to make the experience memorable. It is an ideal hotel for both leisure and business traveller with a view of the Petronas tower. I would definitely recommend... More 

Helpful?
Thank Satyajit D
DoubleTree-KL_MGMT, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear Satyajit D, Thank you for choosing DoubleTree by Hilton Kuala Lumpur as the hotel of choice for your recent stay and I appreciate the feedback on the hotel. I am very delighted that you had taste our DoubleTree warm & caring service. Let me thank you for mentioning all these great memories that I will share with all the... More 

London
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

Excellent! From outside greetings to the front desk and most all staff you pass... They are very friendly and lovely. I've had room service in many Hilton hotels all over the World; the chef / kitchen arrangements and staff are excellent. What I would say is to be aware that, shamefully, the fabulous room service staff do not get their... More 

Helpful?
Thank Maggie H
Cambridge
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Decent clean hotel, clean rooms, high rise overlooking the city. Excellent choices for breakfast, but evening meals are limited, unless you opt of rexpensive buffet. Reception need improvement. Check in was smooth. Check out took a long time.

Helpful?
Thank Kumaravelts
DoubleTree-KL_MGMT, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear Kumaravelts, Thank you for choosing DoubleTree by Hilton Kuala Lumpur as the hotel of choice for your recent stay and I appreciate the feedback on the hotel. I am pleased to hear you had a comfortable stay and that you enjoyed our Makan Kitchen buffet with wide array of breakfast options. Your concerns for reception service is well noted,... More 

London
Level Contributor
38 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Stayed overnight at Doubletree in KL. Was upgraded to executive rooms which were well appointed. After check-in which was quick and efficient, went up to the lounge. Lounge was very busy with plenty of staff on hand. Food choices were very limited and hot food was distinctly 'warm' at best. Quick note - there is a small balcony area which... More 

Helpful?
Thank Joel O
DoubleTree-KL_MGMT, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear Joel O, Thank you for choosing DoubleTree by Hilton Kuala Lumpur as the hotel of choice for your recent stay and I appreciate the feedback on the hotel. I am pleased to see that you were satisfied with the standards and services provided by our team. I am however noted your concerns on the Executive Lounge all-day snacks, evening... More 

Emu Plains, Australia
1 review
5 of 5 stars Reviewed 4 days ago NEW

This was our second time at this hotel and we love it. The staff are welcoming, rooms are comfortable and great breakfast buffet. Close to KLCC and public transport. Shuttle bus to nearby shops and Central Market is great.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank deborahleeg
DoubleTree-KL_MGMT, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear deborahleeg, Thank you for choosing DoubleTree by Hilton Kuala Lumpur again as the hotel of choice for your recent stay and I appreciate the feedback on the hotel. I am delighted that you had taste our DoubleTree warm & caring service. I trust you also enjoyed our signature restaurant - Makan Kitchen with wide array of breakfast options, and... More 

Penang Island, Malaysia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

Big room, the special things that I always appreciate for Hilton Hotel is a very good sound proof system in the room. You can have a peaceful stay and least interruption. Furthermore, very comfortable bed and blanket. Shuttle services is provided to famous shopping area, KLCC also within walking distance of 15 mins. Convenient with restaurants, food court and small... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Lin Lee O
DoubleTree-KL_MGMT, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear Lin Lee 0, Thank you for choosing DoubleTree by Hilton Kuala Lumpur as the hotel of choice for your recent stay and I appreciate the feedback on the hotel. I am delighted that you had taste our DoubleTree warm & caring service and that you found our location as well as The Intermark mall at your convenient. I trust... More 

Melbourne, Australia
Level Contributor
127 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

The hotel is part of a major shopping centre and so perhaps slightly confusing when entering the complex - the escalator, however, is clearly marked on the left. On reaching that next level, I still had to look before I saw the reception area. Maybe I was still suffering from the long flight from Australia. The reception staff were fine... More 

Helpful?
Thank Mike255100
DoubleTree-KL_MGMT, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear Mike255100, Thank you for choosing DoubleTree by Hilton Kuala Lumpur as the hotel of choice for your recent stay and I appreciate the feedback on the hotel. I am delighted that you had taste our DoubleTree warm & caring service and that you found our signature restaurant - Makan Kitchen with wide array of breakfast options especially the roti... More 

Asia
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

Second stay here this year. Pretty much the same cold n unprofessional standard of reception service I received. No warm welcome or smiles when we approached the reception, instead we were greeted with few uncertain faces n often no eye contact. Staff doesn't seem to have a sense of awareness or anticipation of guests needs. U feel like they r... More 

Helpful?
Thank scarlettie
DoubleTree-KL_MGMT, General Manager at DoubleTree by Hilton Kuala Lumpur, responded to this review

Dear scarlettie, Thank you for sharing your experience with us. I do wish to apologize for the disappointing arrival experience and I thank you for the full details of your concerns as this allows me the opportunity to review the concerns with the team. I do understand your disappointment with the service received, which is not on par with our... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Restaurant
  • Free High Speed Internet ( WiFi )
  • Spa
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Restaurant
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Business Center with Internet Access
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Our contemporary, modern KL hotel offers the perfect mix of convenience and comfort to business and leisure travelers alike. Guest rooms, suites and executive accommodations provide a long list of pampering guest amenities. You’ll enjoy LCD TVs, our luxurious Sweet Dreams bedding and HSIA. We have 5 restaurant and bars to choose from showcasing the best in Malaysian and international cuisine. You can also relax in our outdoor swimming pool or 24 hour fitness centre. ... more   less 

Additional Information about DoubleTree by Hilton Kuala Lumpur

Address: 348 Jalan Tun Razak, Kuala Lumpur 50400, Malaysia
Location: Malaysia > Wilayah Persekutuan > Kuala Lumpur
Price Range: $83 - $161 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — DoubleTree by Hilton Kuala Lumpur 5*
Number of rooms: 540
Reservation Options:
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Also Known As:
Doubletree By Hilton, Kuala Lumpur Hotel Kuala Lumpur
Hotel Style:
#10 Business Hotel in Kuala Lumpur
#12 Spa Hotel in Kuala Lumpur
#13 Romantic Hotel in Kuala Lumpur
#15 Family Hotel in Kuala Lumpur
#20 Luxury Hotel in Kuala Lumpur
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