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Mercure Kuala Lumpur Shaw Parade

Traveler (749)
Room & Suite (223)
Video (2)
Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Mercure Kuala Lumpur Shaw Parade is located close to modern shopping malls, various choices of dining venues and places of interest. Set in Pudu with its rich history and heritage, the hotel features 213 modern and contemporary guestrooms, 3 customizable function spaces and a rooftop pool. Mercure Kuala Lumpur Shaw Parade also features all day dining outlet; the Chorak Restaurant, a Lobby Lounge and a rooftop bar with a breathtaking view of the city. Each bedroom is equipped with an LED television, an in-room safe, a mini-bar and coffee and tea making facilities.
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Property amenities
Pool
Room service
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Breakfast included
Fitness Center with Gym / Workout Room
Airport transportation
Breakfast Available
Business Center with Internet Access
Concierge
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Public Wifi
Shuttle Bus Service
Wheelchair access
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Room features
Air conditioning
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL STYLE
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Hotel links
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468Reviews
793Photos
49Q+A
32Room tips
Traveler rating
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Popular mentions
1. The hotel is fairly new and clean, and the “sit-down-style” check-in/check-out is a nice approach for a hotel in this category. 2. The small roof-top pool is nice for relaxing. There are enough chairs by the pool, but not many reclining lounge-type chairs. 3. The breakfast
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Response from MercureKualaLumpur, General Manager at Mercure Kuala Lumpur Shaw Parade
Responded 2 days ago
Dear Rapublico We very much appreciate your detailed comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade. It is always appreciated to receive both constructive negative and positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager
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The hotel is in a good location, walking distance to a number of malls and restaurants. The room was average size but there was an issue over number of beds. We booked for two adult and and 11year old child but on check in were given a room with two single beds. Fortunately the
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Response from MercureKualaLumpur, General Manager at Mercure Kuala Lumpur Shaw Parade
Responded 1 week ago
Dear Melaniemathews, We very much appreciate your positive comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager
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The room was large and had a comfortable bed, nice bathroom nice products, what was strange to me was there was an electric kettle and two cups, but no tea and coffee. We would have liked to try the bar, however it was closed and this was 23:15. Reasonably priced hotel. The
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Response from MercureKualaLumpur, General Manager at Mercure Kuala Lumpur Shaw Parade
Responded 2 weeks ago
Dear Graham_and_Susan414 , We very much appreciate your comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. As for the coffee and tea, they are actually in the drawer in between the counter top and the refrigerator, I apologize as the drawer is somewhat 'hidden/flushed' and without a handle. I will label the drawer to make it visible for guests in the future. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager
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+1
Clean but not so airy room. Clean sheets. Towels are not so clean. Good breakfast. Good coffee. No daily clean-up room. We stay two nights and nobody come to change the towels. We ask for this. Not very helpful staff.
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Response from MercureKualaLumpur, General Manager at Mercure Kuala Lumpur Shaw Parade
Responded 2 weeks ago
Dear DDL 1972, Thank you for taking the time to tell us about your experience at the Mercure Kuala Lumpur Shaw Parade. Thank you for the positive feedbacks on the breakfast however, I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Cindy Yeoh General Manager
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Staff Polite, accommodating and give you good advice. The staff honestly want you to have the best experience and will do anything to provide that for you. I felt like royalty. examples - It was raining heavily and without even asking the staff ran over to us and gave us
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Response from MercureKualaLumpur, General Manager at Mercure Kuala Lumpur Shaw Parade
Responded 2 weeks ago
Dear lailai0, We very much appreciate your detailed and positive comments regarding your stay at the Mercure Kuala Lumpur Shaw Parade. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Cindy Yeoh General Manager
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Do you have a restaurant? If so do you serve gluten free food?
There is a restaurant in the hotel itself, & according to the hotel website, it offers gluten free menu. I would advise you to write/email them to find out more. Alternatively, there are websites offering recommendations on gluten-free restaurants/food around KL which you can perform a search on the web.
1 vote
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Is there free wifi in the rooms?
Yes there is free unlimited wifi (unlike some places which sets a limit of 2 hrs per login) for unlimited users. The concierge or counter will provide you with the details in your room keycards together with breakfast information upon checking in. So far I had only needed to reset the account once as it was valid for 3 days.
1 vote
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How much is the parking fee per night for Le Accor Hotels club members? Is the parking nearby?
Hello.. parking is within the hotel building itself. Shared with the mall.. fees is RM10 per 24hrs..
2 votes
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How much is the parking fee per night for Le Accor Hotels club members? Is the parking nearby?
Yes, hotel guest @ RM10 overnight with multiple entries within 24 hrs.
0 votes
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Understand there is a anti-ICERD held in KL on 08 dec 2018. Is it safe to travel to KL?
Yes very safe
0 votes
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12345610
"Clarify clearly your occupancy requirements if more than two people."
"We stayed on the 17th floor and the views were great!"
"Rooms away from the lift lobbies are quieter (though you might need to walk a little)"
"Upper Floors for good city view"
"Some traffic noise so higher floors are better."
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PRICE RANGE
$43 - $61 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
213
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