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Oakwood Hotel & Residence Kuala Lumpur

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222 Jalan Ampang, Kuala Lumpur 50450 Malaysia
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (179)
Room & Suite (77)
Pool & Beach (10)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
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Updated 06/30/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Oakwood Hotel & Residence Kuala Lumpur
Updated 06/30/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#56 of 649 hotels in Kuala Lumpur
Location
Cleanliness
Service
Value
Travelers' Choice
Conveniently located along the bustling Jalan Ampang in the heart of Kuala Lumpur's business district, Oakwood Hotel & Residence Kuala Lumpur offers 251 units of hotel rooms and serviced apartments for guests to choose from. Combining the spacious comfort of a private home with services and facilities of a hotel, the property is ideal for both short and long stays, meeting the needs of leisure and business travellers seamlessly whilst providing an environment which allows residents to feel right at home.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Outdoor pool
Fitness Center with Gym / Workout Room
Free breakfast
Kids pool
Airport transportation
Business Center with Internet Access
Parking garage
Bar / lounge
Restaurant
Breakfast available
Breakfast buffet
Vending machine
Poolside bar
Conference facilities
Banquet room
Meeting rooms
24-hour security
Baggage storage
Concierge
Non-smoking hotel
Shared lounge / TV area
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Dining area
Housekeeping
Room service
Kitchenette
Refrigerator
Flatscreen TV
Bath / shower
Safe
Sofa
Bottled water
Private bathrooms
Wake-up service / alarm clock
Electric kettle
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Mid-range
Family
Languages Spoken
English, Malay

Location

Full view
75Somewhat walkable
Grade: 75 out of 100
125Restaurantswithin 0.75 miles
17Attractionswithin 0.75 miles
257Reviews17Q+A31Room tips
Traveler rating
  • 115
  • 94
  • 27
  • 7
  • 14
Time of year
Traveler type
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Popular mentions
Sanmyon & Link hotel Penang Gay John wrote a review Nov 2020
Kuala Lumpur, Malaysia5 contributions1 helpful vote
Deposit1000RM. Even after the guest canceled the reservation, they persistently charged the hotel fee up to one month in advance. Headache and nausea trauma level The manager is persistent in lip off to the customer every time, very uncomfortable and rude idiot Unconventional illegal activity Parking fee extra 8RM daily The salesman uses Wassup No. of the customer without permission and the solicitation is persistent anoying. Hotel charges are too high The hotel smells old Mosquito itching They always trying to make money out of all.
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Date of stay: March 2020Trip type: Traveled with family
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Response from Oakwood Hotel and Residence KL, General Manager at Oakwood Hotel & Residence Kuala Lumpur
Responded Dec 11, 2020
Dear gorgeousp2019, Thank you for taking the time to share your feedback. We are sorry to hear that you stay experience was unpleasant. We are concerned with the feedback you have given and realized that your stay was actually not with Oakwood Hotel & Residence Kuala Lumpur. Just to share with you that our property do not contact guest with WhatsApp. As such, your review may have posted on the wrong location. We hope you may consider staying with Oakwood Hotel & Residence Kuala Lumpur, should travel brings you back to Kuala Lumpur in the future. Sincerely, Jung Chul Soon General Manager
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gavinxyz wrote a review Oct 2020
Penang Island, Malaysia463 contributions54 helpful votes
+1
The hotel is located at Jalan Ampang area, which 3-5 minutes to KLCC by car. Not a walking distance from nearby train station and grabcar will be RM5 from KLCC there. There is a supermarket on the opposite side which 3mins walk from the hotel, which is an advantage is you need to buy anything and they do sell bakery, tea and coffee too. The 1 bedroom apartment is consider spacious with 2 TVs. Kitchen is with a small fridge. Bowls, plates, spoons, folks are available. A microwave, rice cooker and a toaster are available too. Living room and bedroom have individual control aircon. Bedroom is with big wardrobe if you have many things and a lot of cabinets and storage area too. It really feel like a home instead of hotel room. Bathroom is spacious with bath tub also. At first I would like to give 5 stars to my stay as the booking is smooth and the check in is fast. But the first day after I check-in, I noticed that the bathroom is with 2 bottles of body lotion and 2 bottles of shampoo. So, I called to ask for the shower gel. After waited for 1-2 hours, I still not yet the the shower gel and I called again. But, sadly no once send me the shower gel. Luckily my toiletries bag have a soap and I use it for my shower. On next day, housekeeping only clean the room at around 6pm and they replenish the toiletries with 1 bottle of body lotion, shower gel, shampoo and conditioner. Therefore, they had mistaken it on the first day. I hope a 4 stars hotel can be more careful and the housekeeping hours can be earlier too. During this pandemic period, I hope the hotel can sanitise the area more frequent. For the room, put the signage after they had clean or sanitise the room so the guests feel safer. Anyway, hope have chance to stay here again. The front desk guy (Aiman, if not mistaken), he is very friendly.
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Date of stay: October 2020
Rooms
Service
Sleep Quality
1 Helpful vote
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Response from Oakwood Hotel and Residence KL, General Manager at Oakwood Hotel & Residence Kuala Lumpur
Responded Oct 7, 2020
Dear gavinxyz, Thank you for the great review of our hotel! We are glad that you have enjoyed the overall stay in our hotel. We are also happy to know that you are satisfied with facilities and the services that you enjoyed during your stay. On your comment on the services you received from our Housekeeping team, we apologise that the team has overlooked on replenishing the toiletries and making up your room on time. Please rest assured that we will share this feedback with our team for immediate improvement. We hope to see you again very soon. Sincerely, Jung Chul Soon General Manager
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Aqil Ashraff wrote a review Aug 2020
Kuala Lumpur, Malaysia3 contributions
Great promo on the "eat & drink all you can" It is sure value for money. Centrally located in the heart of Kuala Lumpur. They also offers driver services to drive your car back with a fee. The service crew were attentive and the GM - Mr Jung also a hands on leader assisting in the entire operations . Will return!
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Date of stay: August 2020
Value
Cleanliness
Service
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Response from Oakwood Hotel and Residence KL, General Manager at Oakwood Hotel & Residence Kuala Lumpur
Responded Aug 31, 2020
Dear aqilashraff, Thank you for the great review of our hotel! We are glad that you have enjoyed the Pool Bar over the weekend with the Eat & Drink All You Can promotion that we have just launched as well as satisfied with the services you received from us. We hope to see you again at the hotel very soon. Sincerely, Jung Chul Soon General Manager
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Michelle A wrote a review Feb 2020
Seremban, Malaysia3 contributions2 helpful votes
My company recently hosted an event here which we were granted to stay in as well, prior to the event. I had such an amazing stay here. The rooms were clean, comfortable and spacious. Their food is amazing. Their hospitality is really warm and inviting. All their staff were really helpful. Would definitely drop by here again for a staycation.
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Date of stay: February 2020Trip type: Traveled on business
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Response from OakwoodHotelKL, General Manager at Oakwood Hotel & Residence Kuala Lumpur
Responded Mar 16, 2020
Dear Michelle_Rajoo88, Thank you for staying with Oakwood Hotel & Residence Kuala Lumpur and taking your time to write us a review. We are glad to hear that you have enjoyed your stay with us and happy to know that you are satisfied with the cleanliness of the room, the food and the services you received from our staffs. We appreciate your feedback and hope to see you again at our hotel in the future. Best wishes Jung Chul Soon General Manager
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Elizabeth E wrote a review Feb 2020
Petaling Jaya, Malaysia5 contributions
We book a deluxe room through Agoda. When we check in we are told to upgrade for a king size bed since our room are twin bed. This is not our first time to upgrade. I asked the reception why each time we check in, we are told to upgrade and pay RM60 if we want the king bed. This is a ripped off. Then we are told our room do not include breakfast which really pissed me off. I ask the reception since we paid for the upgrade aren't we supposed to have the breakfast?? He then said have to ask the manager 😠 I think the hotel is trying to make money out of all these which I don't agree. Will not come back anymore again.
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Date of stay: February 2020Trip type: Traveled as a couple
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Response from OHRKL, Front Office Manager at Oakwood Hotel & Residence Kuala Lumpur
Responded Feb 13, 2020
Dear Ms. Elizabeth, We would like to thank you for posting your review. Please accept our apologies for letting you down so badly on this occasion. We acknowledge that our performance has not been satisfactory and we have failed to provide you with an enjoyable and relaxing experience. Understandably, you may be reluctant to come back but if you do, please accord us the opportunity to see to your booking and remedy any untoward perception that you have on us. Please call the hotel or quote this reply to our team to see to the arrangements. Thank You, Yours Sincerely, Viknesvary Vijay Front Office Manager
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Previous
PRICE RANGE
$36 - $67 (Based on Average Rates for a Standard Room)
LOCATION
MalaysiaWilayah PersekutuanKuala Lumpur
NUMBER OF ROOMS
251
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Frequently Asked Questions about Oakwood Hotel & Residence Kuala Lumpur
Which popular attractions are close to Oakwood Hotel & Residence Kuala Lumpur?
Nearby attractions include Hauntu (0.6 miles), Peter Hoe Beyond (0.6 miles), and Ilham Gallery (0.7 miles).
What are some of the property amenities at Oakwood Hotel & Residence Kuala Lumpur?
Some of the more popular amenities offered include free wifi, free breakfast, and an on-site restaurant.
Which room amenities are available at Oakwood Hotel & Residence Kuala Lumpur?
Top room amenities include a kitchenette, air conditioning, and a flat screen TV.
What food & drink options are available at Oakwood Hotel & Residence Kuala Lumpur?
Guests can enjoy free breakfast, an on-site restaurant, and a lounge during their stay.
Is parking available at Oakwood Hotel & Residence Kuala Lumpur?
Yes, free parking, a parking garage, and secured parking are available to guests.
What are some restaurants close to Oakwood Hotel & Residence Kuala Lumpur?
Conveniently located restaurants include Sausage KL Cafe & Deli, Antipodean Tan & Tan, and Makan Kitchen.
Are there opportunities to exercise at Oakwood Hotel & Residence Kuala Lumpur?
Yes, guests have access to a fitness center and an outdoor pool during their stay.
Does Oakwood Hotel & Residence Kuala Lumpur have an airport shuttle?
Yes, Oakwood Hotel & Residence Kuala Lumpur offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Oakwood Hotel & Residence Kuala Lumpur?
Yes, dry cleaning and laundry service are offered to guests.
Does Oakwood Hotel & Residence Kuala Lumpur offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Oakwood Hotel & Residence Kuala Lumpur?
The staff speaks multiple languages, including English and Malay.