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InterContinental Hotel Osaka

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Traveler (3055)
Room & Suite (1611)
Dining (310)
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About

#6 of 442 hotels in Osaka
Location
4.7
Cleanliness
4.8
Service
4.6
Value
4.2
2023 Travelers' Choice Best of the Best
Located in one of Osaka's most vibrant dining and shopping destinations, InterContinental Osaka offers luxury accommodations overlooking beautiful views of the glittering city skyline. Experience a culinary journey to enthrall any palette, including Michelin-starred Pierre. Guests can unwind at the spa, indoor pool, jet bath and sauna, and traditional Japanese bathhouse. Ideal for day trips to Kyoto, Kobe, and Nara, the hotel is also close to many of Osaka's premier destinations.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Kids stay free
Airport transportation
Parking
Wifi
Hot tub
Adult pool
Indoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Kid-friendly buffet
Conference facilities
Banquet room
Meeting rooms
Spa
Full body massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Concierge
Currency exchange
Non-smoking hotel
Shops
Doorperson
24-hour check-in
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Soundproof rooms
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Flatscreen TV
Hair dryer
Bathrobes
Interconnected rooms available
Room service
Safe
Telephone
Wardrobe / closet
Bottled water
Iron
Private bathrooms
Minibar
Refrigerator
Electric kettle
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Room types
Non-smoking rooms
Family rooms
Good to know
HOTEL CLASS
5.0 of 5 stars
HOTEL STYLE
Luxury
Great View
Languages Spoken
English, French, Chinese, Japanese and 1 more
Hotel links
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4.5
4.5 of 5 bubbles2,033 reviews
Reviews Summary
This summary was created by AI, based on recent reviews.
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Nestled near Osaka Station, the InterContinental Hotel Osaka is a beacon of luxury, celebrated by guests for its sophisticated blend of modern and traditional design. The spacious, well-appointed rooms boast stunning city views and cutting-edge amenities, though there are some mentions of service timing and brightness. While the majority of travelers commend the cleanliness and value, a few highlight minor housekeeping lapses. The hotel's amenities receive high marks, and the attentive service is frequently lauded, despite occasional language barriers. Its prime location offers easy access to local dining and shopping, enhancing its appeal as a top-notch destination.
Location
Convenient
Atmosphere
Luxurious
Rooms
Spacious
Value
Good
Cleanliness
Meticulous
Service
Attentive
Amenities
World-class
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2,033Reviews46Q+A100Room tips
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Jessica C wrote a review Today
2 contributions
We spent 4 nights at the InterContinental Osaka recently at the end of our honeymoon in Japan and had a wonderful stay. The rooms are very comfortable, the hotel is well-located, all of the staff were genuine and kind, and the facilities are excellent. We also really appreciated the special gifts to celebrate our honeymoon! And the room service was some of the best we've ever had (highly recommend the wagyu-don - it was delightful!). Thanks for a fabulous stay, we'll be back!
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Date of stay: April 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled as a couple
Room Tip: Room service is amongst the best!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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eddie Tan wrote a review Jun 2023
Melbourne, Australia2 contributions
+1
Hotel's Favorite
The customer service is very good. Check-in went smoothly and we are lucky that we are able to check in in the morning. Staffs are very courteous. We tried the breakfast for one day and we really enjoy the food and service. Food spread and quality is good. Room is excellent. The condition of the room is very good and clean. We were luckily to get the 31st floor and we were rewarded with a great view of Osaka city. The view span beyong Shin-Osaka area. The bed is very comfortable and I love the fluffy pillow. The hotel is located very close (5mins) walk from Hotel New Hankyu, where the airport limousine bus stops. There are plently of restaurants located just next to the building and it is really useful if you are tired after a long day exploration and want to find a nice restaurant close to the hotel. We will definitely stay in the hotel in our next vist to Osaka.
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Date of stay: June 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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A lot to digest? Read a summary of these reviews, created with our new AI-powered tool.
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drrusl wrote a review Apr 10
Boston131 contributions91 helpful votes
We loved this hotel! We stayed in a 1-bedroom residence, which had all the bells and whistles: a well-stocked kitchen with coffee making facilities, bottled water and some drinks; high-end amenities, a firm, comfortable mattress, and a washing machine/dryer. The latter was very handy since we were in the middle of a 3-week stay in Japan. The breakfast buffet was excellent and we enjoyed the special Strawberry Dessert Buffet, as well as well-made cocktail in the very cool Bar Adee. Every staff member we interacted with was helpful and pleasant. And the pool and gym were outstanding, as was the Japanese ofuro. I also had the opportunity to have an excellent massage in their spa. In sum, we have zero complaints. We stayed in several excellent properties during our trip but this one was our favorite.
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Date of stay: March 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Duty Manager, オーナー at InterContinental Hotel Osaka
Responded 4 days ago
Dear Mr./Ms. drrusl, Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that your experience at InterContinental Osaka was exceptional and that you thoroughly enjoyed your stay in our 1-bedroom residence. It brings us great joy to know that you found our facilities, amenities, and services to your liking. Your appreciation of our well-stocked kitchen, high-end amenities, comfortable mattress, and convenient washing machine/dryer is truly gratifying to hear. We are delighted that you enjoyed our breakfast buffet, Strawberry Dessert Buffet, and cocktails at Bar Adee, and that our team members made your stay memorable with their helpful and pleasant demeanor. Moreover, we are pleased that you had a relaxing time at our outstanding pool and gym, as well as the Japanese ofuro. It's wonderful to know that you also indulged in a rejuvenating massage at our spa. Your kind words mean a lot to us, and we are honored to be your favorite property during your trip to Japan. We strive to provide all our guests with an exceptional experience, and we are delighted to have succeeded in your case. Once again, thank you for choosing InterContinental Osaka. Should your travels bring you back to Osaka in the future, we would be thrilled to welcome you back for another memorable stay. Warm regards, InterContinental Osaka
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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AussieS5Richard wrote a review Apr 6
Perth, Australia203 contributions126 helpful votes
Brilliant stay. Cannot recommend this hotel more highly. Location is sensational, close to shops, restaurants and train stations. From the time we arrived, the service was as good as anywhere else in the world (we have travelled considerably). We booked a club suite with business room access. Worth every cent! Checkin was done in the club lounge over a glass of champagne, where we struggled to leave. The service here for afternoon tea and breakfast was amazing (thank you Yematu). As we had an 8yr old with us, she was not allowed there at night , so they arranged a table for drinks and canapés (all complimentary) in the restaurant downstairs. Never has this been done in any other hotel we have stayed in. Service there by Anjil was superb, cannot thank him enough. Even remembered our drinks from the previous night. The hotel itself is excellent in all aspects. With service levels declining in most countries, they have stepped it up, well done. It was such a pleasure staying here, and if we are ever back in Osaka, we will definitely stay here. It has also made us consider their hotels in other countries if this is the standard.
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Date of stay: April 2024Trip type: Traveled with family
Room Tip: Book club level
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Duty Manager, オーナー at InterContinental Hotel Osaka
Responded 6 days ago
Dear Mr. Aussie S5Richard, Thank you ever so much for your glowing review following your recent stay at InterContinental Osaka. Your kind words have truly made our day! We are thrilled to hear that you had a brilliant stay and that you couldn't recommend our hotel more highly. It brings us immense joy to know that our sensational location, impeccable service, and luxurious accommodations exceeded your expectations. Your praise for our team members, especially Yematu and Anjil, will be shared with them as recognition for their outstanding service. We are delighted that you found our Club Suite with business room access to be worth every cent and that you enjoyed the personalized check-in experience with a glass of champagne at the club lounge. Ensuring a memorable and comfortable stay for our guests, regardless of age, is always our priority, and we are pleased that we could accommodate your needs for your 8-year-old daughter. Your feedback about considering our hotels in other countries based on the standard of service you experienced here is truly humbling. We aim to maintain this high level of service across all our properties worldwide. Once again, thank you for choosing InterContinental Osaka for your stay. Should your travels bring you back to Osaka, we would be honored to welcome you again for another exceptional stay. Warmest regards, InterContinental Osaka
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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JR O wrote a review Apr 1
5 contributions3 helpful votes
We had a wonderful stay in Osaka largely due to the Intercon hotel and staff. Our corner 2bedroom suite was beautifully designed with a great layout and fantastic views. Service was impeccable from the front desk, concierge and housekeeping. The hotel itself is beautiful and well appointed. In terms of location, it is as centrally located as you can get, being right next to Osaka station. A well managed hotel we would recommend without reservation.
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Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
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Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Duty Manager, オーナー at InterContinental Hotel Osaka
Responded 2 weeks ago
Dear JRO104, Thank you so much for taking the time to share your wonderful feedback about your recent stay at InterContinental Osaka. We truly appreciate your kind words and are delighted to hear that you had such an enjoyable experience with us. It brings us immense joy to know that you found your corner 2-bedroom suite to be beautifully designed with fantastic views. Our team takes great pride in providing impeccable service, and we are thrilled to hear that you received top-notch assistance from our front desk, concierge, and housekeeping teams. Your compliments will be shared with them, as they serve as motivation for us to continue delivering exceptional service to all our guests. Furthermore, we are delighted that you found our hotel to be well-appointed and centrally located, making it convenient for you to explore Osaka. Being situated right next to Osaka station, we strive to provide our guests with easy access to all that this vibrant city has to offer. Once again, thank you for choosing InterContinental Osaka for your stay. We are grateful for your recommendation and look forward to welcoming you back in the future. Should you have any further questions or requests, please do not hesitate to reach out to us. Thank you for your continued support and close communication. Warm regards, InterContinental Osaka
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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rtvg wrote a review Mar 2024
Adelaide38 contributions9 helpful votes
Lovely hotel and exceptional staff, particularly Masami Arii who was lovely to chat to with recommendations for our walks each day and was a friendly happy face to see on our return. What an asset she is! Also loved the location which is attached to shopping complex, leading onto the train station
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Date of stay: March 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Duty Manager, オーナー at InterContinental Hotel Osaka
Responded 2 weeks ago
Dear Mr./Ms. rtvg Thank you for choosing InterContinental Osaka for your recent stay, and for taking the time to share your feedback with us. We are delighted to hear that you enjoyed your experience at our hotel, and that our staff, particularly Masami Arii, left such a positive impression on you. We will be sure to pass on your kind words to Masami and the rest of our team. Providing excellent service and creating memorable experiences for our guests is always our goal, and it brings us great joy to know that we succeeded in doing so during your stay. We are also thrilled that you appreciated our convenient location, connected to a shopping complex and adjacent to the train station. It is wonderful to hear that our location added to the enjoyment of your visit. Once again, thank you for your lovely feedback. We hope to have the pleasure of welcoming you back to InterContinental Osaka in the future. Warm regards, InterContinental Osaka
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Michele L wrote a review Mar 2024
1 contribution
Our room was extremely comfortable and spacious with all the best amenities. The indoor pool in Japanese spa, exceptional.!!! We had club/lounge access and the food, beverages and staff are fantastic! This is one of those hotels you really want to come back to.
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Date of stay: March 2024
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Duty Manager, オーナー at InterContinental Hotel Osaka
Responded 3 weeks ago
Dear Mr./MS. P510FBmichelel,, Thank you for choosing InterContinental Osaka for your recent stay, and for taking the time to share your wonderful feedback with us. We are thrilled to hear that you found your room comfortable and spacious, and that you enjoyed the amenities provided. It's delightful to know that you had a fantastic experience at our Japanese spa and indoor pool. Your compliments regarding our club/lounge access, food, beverages, and staff are truly appreciated. We strive to provide exceptional service and unforgettable experiences to all our guests, and we are delighted to hear that we succeeded in making your stay enjoyable. Should your travels bring you back to Osaka in the future, we would be honored to welcome you back to InterContinental Osaka. Thank you once again for your kind words and for choosing to stay with us. Best regards, InterContinental Osaka
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Victor Cheung wrote a review Mar 2024
Hong Kong, China5 contributions8 helpful votes
+1
## Service Before Check-In Before arriving, the hotel's concierge was super helpful. They helped me book a restaurant which can be tough for foreigners in Japan. ## Location - **Good**: It’s 5 minutes from Umeda Station and on top of a shopping mall with lots of food choices. - **Not so good**: The hotel is less private because you go through the mall to get in and out. ## Rooms The rooms are modern and have everything you need. ## Breakfast with a View Had breakfast at the CLUB INTERCONTINENTAL LOUNGE. Great views of Osaka and lots of food options. ## Special Thanks Thanks to Andy Mak, the lounge manager. He helped us change our taxi booking when our flight got delayed. His help was amazing. ## Final Thoughts The InterContinental Osaka gives great service from start to finish. It made my trip easy and enjoyable.
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Date of stay: October 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Duty Manager, オーナー at InterContinental Hotel Osaka
Responded 3 weeks ago
Dear Mr. Victor C, Thank you for taking the time to share your detailed feedback with us following your recent stay at InterContinental Osaka. We greatly appreciate your kind words and are thrilled to hear about your positive experience. We're delighted to learn that our concierge team provided helpful assistance before your arrival, making your restaurant booking experience smoother. Ensuring our guests feel supported and comfortable throughout their stay is a top priority for us. We're glad to hear that our central location near Umeda Station and the variety of dining options within the adjacent shopping mall were convenient for you, even though we understand your concern regarding privacy. Your feedback regarding the accessibility of the hotel through the mall is valuable to us, and we'll certainly take it into consideration for future improvements. It's wonderful to hear that you found our rooms modern and well-equipped, providing everything you needed for a comfortable stay. Additionally, we're pleased to know that you enjoyed the breakfast at CLUB INTERCONTINENTAL LOUNGE, along with the breathtaking views of Osaka. We'll be sure to pass on your special thanks to Andy Mak, our lounge manager, for his exceptional assistance with changing your taxi booking due to your flight delay. Providing personalized and attentive service is what we strive for, and it's gratifying to hear when our team members go above and beyond to make our guests' experiences memorable. Thank you once again for choosing InterContinental Osaka. We look forward to the opportunity to welcome you back for another enjoyable stay in the future. If there's anything we can assist you with in the meantime, please don't hesitate to reach out. Warm regards, InterContinental Osaka
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Joey Gutierrez wrote a review Mar 2024
Palo Alto, California338 contributions55 helpful votes
+1
The Intercontinental Osaka is a large (272 room), well-positioned hotel spread across 33 floors. It is co-located with a large mall (Grand Front Osaka) and has a great location with easy access to restaurants, shopping and public transportation. The hotel has a beautiful lobby that features amazing views of the Osaka skyline, lots of contemporary artwork and seating, as well as multiple bar and restaurant outlets including the 1-Michelin-starred, Pierre. There is also an excellent gym and nice spa facilities including a large lap pool on the lower levels. I am personally not a fan of their room design. The base rooms have semi-transparent glass between the bathroom and bedroom with a water closet which also had a glass door that was open rather than a true water closet. Despite my design perspective, the views are excellent and I liked the decorative stone wardrobe that sits in the center of the room. The beds were extremely comfortable too. This is a large hotel and so had some of the problems of large, urban hotels (e.g. long wait for brunch in the morning — which was also a buffet vs. true a la carte), but was really effective with delivering warm service despite these constraints. The arrival process was extremely well organized — bags were taken immediately, we were shown to the front desk and the bags were in our room by the time the efficient check-in process was finished. Similarly, the first time I arrived to the large and well-appointed gym, I was given a brief tour. They even rushed to the elevator to press the button and open the door for me as I was departing. These touches made the hotel feel more intimate and also contributed to why I would be happy to stay at the Intercontinental Osaka again.
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Date of stay: November 2023
Value
Location
Service
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Duty Manager, オーナー at InterContinental Hotel Osaka
Responded 4 weeks ago
Dear Mr. Joeygtrz Thank you very much for taking the time to share your detailed feedback with us following your recent stay at InterContinental Osaka. We truly appreciate your thorough review and are delighted to hear that many aspects of your experience were enjoyable, from our beautiful lobby with stunning views to the warm service provided by our team. While we're thrilled that you found our arrival process and service to be efficient and attentive, we also appreciate your candid feedback regarding the room design and the challenges associated with a large hotel setting. Your insights are invaluable as we continuously strive to enhance our guests' experiences. We're delighted that despite some design preferences and the occasional wait during busy times, you still found the overall experience positive and would be happy to return. It's our goal to ensure every guest feels welcome, comfortable, and well taken care of during their stay. Once again, thank you for choosing InterContinental Osaka. We look forward to the opportunity to welcome you back and provide you with another memorable experience in the future. Warm regards! Sincerely, InterContinental Osaka
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Hanley N wrote a review Mar 2024
2 contributions
+1
Osaka Intercontinental is our favorite hotel in Asia. Our stays here have always been a pleasure. The staff is well trained, accomodating, helpful and hospitable. We were recognized for our IHG platinum status and were treated very well as return guests. The location is superb, easy access to myriad restaurants, F&B sources, transportation and overall extremely convenient.
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Date of stay: February 2024
Value
Location
Service
Trip type: Traveled with family
Room Tip: Get out and explore and enjoy the surroundings. Great location.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Duty Manager, オーナー at InterContinental Hotel Osaka
Responded 4 weeks ago
Dear Mr./Ms. hanleyn Thank you wholeheartedly for your continued loyalty and for choosing us as your favorite hotel in Asia! We're genuinely delighted to hear that your stays with us have consistently been a pleasure. Recognition of your status is our way of showing appreciation for your loyalty, and we're thrilled that you felt well-treated as return guests. It's wonderful to know that our location and amenities added to the convenience and enjoyment of your stay. We can't wait to welcome you back for another exceptional experience. Your kind words mean the world to us. Warmest regards! Sincerely, InterContinental Osaka
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$378 - $640 (Based on Average Rates for a Standard Room)
LOCATION
JapanKinkiOsaka PrefectureOsaka
NUMBER OF ROOMS
272
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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INTERCONTINENTAL HOTEL OSAKA - Updated 2024 Prices & Reviews (Japan)

Frequently Asked Questions about InterContinental Hotel Osaka
Which popular attractions are close to InterContinental Hotel Osaka?
Nearby attractions include Osaka Station City (0.3 miles), Kuchu Teien Observatory (0.2 miles), and Umeda Sky Building (0.3 miles).
What are some of the property amenities at InterContinental Hotel Osaka?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at InterContinental Hotel Osaka?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at InterContinental Hotel Osaka?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at InterContinental Hotel Osaka?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to InterContinental Hotel Osaka?
Conveniently located restaurants include Okonomiyaki Kiji - Umeda Sky Bldg, Yakiniku Japan Links Umeda, and Tavern Uoman Links Umeda.
Are there opportunities to exercise at InterContinental Hotel Osaka?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does InterContinental Hotel Osaka have airport transportation?
Yes, InterContinental Hotel Osaka offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at InterContinental Hotel Osaka?
Yes, dry cleaning and laundry service are offered to guests.
Does InterContinental Hotel Osaka offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at InterContinental Hotel Osaka?
The staff speaks multiple languages, including English, French, Chinese, Japanese, and Korean.