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Hotel Hankyu International

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19-19 Chayamachi, Kita-Ku, Osaka 530-0013 Osaka Prefecture
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Traveler (632)
Room & Suite (533)
Dining (123)

About

#25 of 500 hotels in Osaka
Location
4.0
Cleanliness
4.6
Service
4.4
Value
4.0
The style of our hotel is reminiscent of the luxury and warm atmosphere of a European mansion, all with the magnificent view of a high-rise building. The decor is based on a floral theme, and each room decorated as richly as a suite. In addition, we have a full range of facilities including restaurants and banquet halls offering highly unique menus.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Bar / lounge
Airport transportation
Conference facilities
Banquet room
Spa
Parking
Wifi
Sauna
Coffee shop
Restaurant
Breakfast buffet
Breakfast in the room
Meeting rooms
Massage
Salon
24-hour security
Baggage storage
Chapel / shrine
Concierge
Currency exchange
Gift shop
Newspaper
Shops
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Room service
Safe
Minibar
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Charming
Great View
Languages Spoken
English, Chinese, Japanese

Location

Full view
100Great for walkers
Grade: 100 out of 100
946Restaurantswithin 0.3 miles
47Attractionswithin 0.3 miles
806Reviews16Q+A62Room tips
Traveler rating
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  • 71
  • 18
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Time of year
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Most Recent
Sandmak wrote a review Feb 2020
Adelaide, Australia20 contributions5 helpful votes
This is a lovely hotel, we had a small but nicely fitted out room except there was no real room 2 suitcases) on the 32nd floor with great views of Osaka. It had quite a few niche restaurants and a small bakery shop on the 1st floor. Unfortunately as tourists we would have appreciated a breakfast buffet style for early in the mornings, but only offered set european style breakfasts at Malmaison for early risers. On the whole it was a lovely hotel with lovely staff but more aimed at the wedding and celebrations market
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Date of stay: February 2020
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Dewi Erawan wrote a review Dec 2019
Zurich, Switzerland348 contributions82 helpful votes
This hotel has a very spacious room which is located strategically within the compound of city centers. We could find nice restaurants and shops within walking distance. The staff is also very helpful and friendly.
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Date of stay: June 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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xiaoyao wrote a review Nov 2019
Singapore, Singapore157 contributions25 helpful votes
+1
The location, service and size of the hotel room is awesome. As the hotel is tucked in the higher floors of the building, view is exhilarating. I'm glad that I was putting up at this hotel in the last leg of the business travels. The breakfast (Japanese) area is quiet and perfect for the brain to wake up, slowly, through a good meal.
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Date of stay: November 2019Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Mary B wrote a review Nov 2019
Sydney, Australia18 contributions39 helpful votes
My family travelled to Japan late September/early October. We flew into Osaka airport & caught the shuttle bus into the city. We were dropped at the nearby subway station as it was after 7pm ( the shuttle bus did not stop at our hotel after that time). We had to walk from the subway and although it was only a 7 min walk we got lost. A wonderful Japanese gentleman came to our rescue and walked us to the Reception desk at the Hankyu International, located on the 2nd floor. We were given a suite with entry hall, 1 bedroom, large bathroom and sitting room. The room was on the corner on the 10th floor with a wonderful view. The hotel rooms were well appointed, clean and very comfortable. The location was close enough for an easy walk to the main shopping centre and railway station. The front desk was very helpful and located an adaptor for use during our stay. Free WiFi included. We stayed 3 nights and I would be happy to return. We only ate breakfast there on our last morning and it was very tasty and substantial. The restaurant was nearly 'European' in it's decor. The staff very attentive. I highly recommend this hotel although it is somewhat costly but not unreason for the standard of accomodation and the services provided.
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Date of stay: October 2019
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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HK E wrote a review Oct 2019
AUSTRALIA61 contributions15 helpful votes
+1
Nice hotel, helpful staff with great service. I booked a superior room but it was outdated and old. We paid extra to upgrade to luxury floor. Bed was comfy. However the toilet was the same. Grout was so dirty. We didn’t take bath. We’re told of the gym services free for luxury floor customers but we didn’t have time to enjoy. Yamamoto San and Yang San were the best employees I would say. They were willing to take extra Mille to help customers. Pls see the pics of the grout.
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Date of stay: October 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from hhi-kikaku, Manager at Hotel Hankyu International
Responded Oct 17, 2019
Dear valued customer, We appriciate that you stayed at Hotel Hankyu International. Also thank you in particular for your kind praise of our staffs. Hotel Hankyu International is committed to provide our guests with the highest quality services and guest rooms. However, we sincerly apologize that we make you feel uncomfortable using the shower and bath. We believe that we should strive to maintain the quality of our guest room. We hope you give us another opportunity on your next visit to Osaka. Best regards,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
SeanL wrote a review Oct 2019
1 contribution
We recently stayed at the Hotel Hankyu International. Upon check-in we went to the fitness center on the 7th floor with our kids. We were told that the fitness center is not part of the hotel and it belongs to a outside club, which means there is a charge of JPY3300 per person and no one under 18 years old is allowed in the club and the swimming pool. I wish we would have known the above information prior to booking. Out of curiosity I went to the hotel website and checked the hotel information page, there is NO information of the fitness and the swimming pool. The only place that I can search and find the answer related to the fitness center is in the FAQ section. I WILL NOT come back to this hotel and WOULD NOT recommend anyone with family to stay here. The lack of disclosure of information is not professional and upfront.
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Date of stay: October 2019
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from hhi-kikaku, Manager at Hotel Hankyu International
Responded Oct 18, 2019
Dear Mr. Xinyu L, It was indeed a pleasure to welcome you and your family to Hotel Hankyu International. We are very sorry for misunderstanding and highly value your constructive comments regarding the fittness center. We would like you to reconsider to stay at a guest room on the luxury floor next time because gym and swimming pool facilities are available for free only one time during your stay. However, the fittness center is not available for guests under 18years old. We appologize again that we have no choice about the age limit because it is their company's policy. We look forward to welcoming you back to Hotel Hankyu International and assure you of our best care and attention when you return in the near future.Sincerely yours,
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
G_O_C479 wrote a review Sep 2019
Swansea, United Kingdom787 contributions385 helpful votes
+1
The conference I was attending was supposed to arrange single occupancy accommodation in a nearby 4* hotel but the organiser turned out to be a crook who took money from the delegates and his employers (a large US corporation) and booked multiple occupancy rooms in a 1* hostel. On finding this out, having already arrived in Osaka at the hostel I used their free WiFi to book a the Hankyu International’s last available room for 2 nights (got a great deal too!). Having only to cross the road I arrived at an immaculately clean, superbly designed hotel with charming and efficient staff. My spacious room on the 31st floor had superb views, a comfy bed, huge TV, marble bathroom with all the expected toiletries and more! The other highlight of this hotel is its superb patisserie with cakes, pastries and petit fours that taste as good as they look! Simply could not fault anything about this hotel and would whole heartedly recommend it to anyone visiting Osaka for business or pleasure.
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Date of stay: September 2019Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
35 Helpful votes2 Reposts
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Johnson C wrote a review Sep 2019
6 contributions23 helpful votes
Amazing hospitality from start to finish. Hostess took us to our room and explained all the facilities within the room. Our twin room was very spacious with a bathtub overlooking the city. The only minor downside is that this hotel is a bit far (1km) from the closest JR station.
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Date of stay: July 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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joskevermeulenfan wrote a review Jul 2019
tokyo15 contributions29 helpful votes
I booked a Non-smoking room, but it turned out that although the hotel is non-smoking since May this year, Hankyu didn't refurbish the rooms! I was shown 4 rooms and finally the fifth one was acceptable as smell was concerned. Until Hankyu replaces all carpet flooring, this hotel is not suited for non-smokers. Typically for older hotels in Japan. Just spraying Airwick doesn't turn a smoking room into a non-smoking room. My advice to foreign non-smoking visitors: look for hotels which are max. 4 years old, otherwise you will be disappointed. Even "the best 5 star hotel in Osaka", which Hankyu International, I was told by a Japanese friend, is, will certainly disappoint non-smokers. Inspite of the good location, friendly staff and reasonable price. Hankyu International should stop advertising the hotel as non-smoking until they renew the carpet flooring. Therefore my 3 star rating instead of a 4+
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Date of stay: July 2019Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
6 Helpful votes
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Response from hhi-kikaku, Manager at Hotel Hankyu International
Responded Jul 28, 2019
Thank you very much for staying at Hotel Hankyu International. We sincerly approgize that our hotel couldn't meet your expectations. All of our guest rooms were changed to no-smoking rooms in May as you mentioned. The expert did the special cleaning to remove the tabacco smell from capet, furniture, and others before advertising. However, we believe that we need to seriously accept your comments and make an effort to provide our valuable guests a comfortable stay. Please accept our sincerest apologies for any bad experience that you faced during your stay. We thank you for sharing your thoughts and we hope you will give us the opportunity to serve you in the future. Once again, thank you for choosing to stay with us. We hope your travels bring you back to Osaka soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
clairekl810 wrote a review Jul 2019
San Francisco, California41 contributions79 helpful votes
Best stay in Japan with the superior suite that sleeps four with two king beds and luxurious room! Hotel service is excellent, comes with breakfast coupons you can use to eat downstairs for breakfast ( choice of western or Japanese) or even room service! And if you decides to sleep in you can change to coupons to lunch coupon for Chinese, Teppanyaki or buffet. The hotel is located conveniently at Umeda which is within walkable distance to big shopping malls and food eateries all over the places. Unfortunately we needed to go to the clinic and they have a medical clinic next building which is very convenient for us. Staff are super nice they also offer free origami lessons to kids as well. Overall excellent stay in Osaka!
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Date of stay: July 2019Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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PRICE RANGE
$148 - $237 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
hankyu international hotel, hankyu international osaka
LOCATION
JapanKinkiOsaka PrefectureOsakaOsaka Station / Umeda
NUMBER OF ROOMS
168
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Frequently Asked Questions about Hotel Hankyu International
Which popular attractions are close to Hotel Hankyu International?
Nearby attractions include Hankyu Sanban Gai (0.2 miles), NU Chayamachi (0.1 miles), and Umeda Art Theater (0.03 miles).
What are some of the property amenities at Hotel Hankyu International?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and a lounge.
Which room amenities are available at Hotel Hankyu International?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Hotel Hankyu International?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Hotel Hankyu International?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to Hotel Hankyu International?
Conveniently located restaurants include French restaurant Pierre, Negiyaki Yamamoto Umeda Est-ten, and Indian Curry, Sambangai.
Are there opportunities to exercise at Hotel Hankyu International?
Yes, guests have access to a fitness center and a sauna during their stay.
Does Hotel Hankyu International have airport transportation?
Yes, Hotel Hankyu International offers airport transportation for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Hotel Hankyu International?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel Hankyu International offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at Hotel Hankyu International?
The staff speaks multiple languages, including English, Chinese, and Japanese.