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Hilton Osaka

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Hilton Osaka
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1,836 Reviews from our TripAdvisor Community

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Showing 975: English reviews
Amsterdam, The Netherlands
Reviewed July 14, 2014

This hotel is in a great location (CBD, with many upscale shops and good restaurants), near a JR station and many of the attractions are easily reachable by foot or by public transport. Great value for money, one the better Hilton Hotels I stayed in. This hotel also features a nice bar with panoramic views. Recommended.

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1Thank TdwLee
Hotel R, Hilton Osaka at Hilton Osaka, responded to this review

Thank you for sharing your experience at Hilton Osaka. We are delighted that you enjoyed our convenient location opposite the refurbished and extended JR Osaka Station, with a myriad of new department stores and other retail offerings, in addition to the largest underground shopping mall of Japan. We look forward to the opportunity welcoming you back in the not too...

Melbourne, Australia
Reviewed July 13, 2014

This is a very good traditional Hilton Style hotel in a prime location in Osaka. Hotel is busy and bustling but with a quiet calm efficiency. we stayed for one night having arrive on the Shinkasen from Hiroshima and before going on to Kyoto. Room was comfortable with good fit out and excellent bedding. Bathroom had all necessary facilities. Internet...

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1Thank Ken050
Hotel R, Herman Ehrlich - General Manager at Hilton Osaka, responded to this review

Thank you for your laudatory comments on our hotel and its services. It is our greatest pleasure to know that you have enjoyed your stay. We all appreciate your kind comments about our staff and our convenient location. This will be shared amongst all the management and the staff. Thanks anew and we look forward welcoming you back on your...

Tampa,Florida
Reviewed July 12, 2014

A nice place to stay when seeing this area of Japan. The room was a good size, always clean and the restaurant breakfast buffet was outstanding. It is right outside the subway station. We enjoyed a fantastic view.

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Helpful?
1Thank Tampa_FloridaWisher
Hotel R, Herman Ehrlich - General Manager at Hilton Osaka, responded to this review

Thank you for having taken the time to provide your constructive feedback, particularly in reference to room quality and breakfast experience. I am happy to learn that you enjoyed your recent stay and enjoyed the panoramic city views as well as the many facilities accessible in close proximity from our hotel. I thank you for having availed your time to...

Singapore, null, Singapore
Reviewed July 6, 2014

This is an excellent hotel in Osaka and a must stay if you are travelling to this city. Conveniently located to shops, convenient stores (you will never be hungry) Great service with excellent language skills by the Japanese staff and in a typical Japanese fashion everything is so organised and super clean. Gym facilities is good and I have nothing...

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1Thank Rosalia D
Hotel R, Hilton Osaka at Hilton Osaka, responded to this review

Thank you for choosing the Hilton Osaka as your preferred hotel for your recent trip to Japan, and taking time to write laudatory comments. I am happy to learn that you enjoyed your recent stay. Your kind recognition of our service delivery is certainly gratifying and we have shared this with the staff. This will no doubt motivate them to...

Boston, Massachusetts
Reviewed June 30, 2014 via mobile

Stayed two times with them. Each time when I checked in, reception staffs made me very uncomfortable. I though it was single staff problem last time but this time, I think it is all department problem. I arrived late night, the staff who checked me in, explained access to the exe lounge. I asked back regarding the breakfast, he replied...

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Helpful?
4Thank JJ012
Hotel R, Herman Ehrlich - General Manager at Hilton Osaka, responded to this review

Thank you for your constructive feedback. Please accept my apology for having failed to deliver the level of service which you had expected from the Hilton Osaka. We have taken the necessary actions to avoid future repetition. We value your feedback, which will assist us improving the need of our guests. Thank you anew, and hope to have another opportunity...

Melbourne, Australia
Reviewed June 29, 2014

I have never been to Osaka and on a recent business trip to Tokyo i made a side trip to OSAKA using my HH points for room reservations. I found the hotel very conveniently placed across the road from a main station (Osaka Station). The Lobby; This lobby seats about 80 to 100 people with lounges scattered in the mid...

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Helpful?
1Thank GavinP12
Hotel R, Herman Ehrlich - General Manager at Hilton Osaka, responded to this review

Thank you for your laudatory comments, particularly in reference to the Executive Lounge and guest services, which will assist in our continuous effort to improve our services and products. I am happy to learn that you enjoyed your recent stay as well as the many facilities accessible in close proximity from our hotel. I thank you for having availed your...

Kuala Lumpur, Malaysia
Reviewed June 26, 2014

I personally prefer bright bathroom. It would be nice if another light bulb could be installed in the bathroom because it's quite dark at the moment. The concierge is very helpful in suggesting and recommending. They do their best to attend to your questions and requests. Breakfast at the hotel is amazing. The staffs always serve you with a smile...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Chew Cha L
Hotel R, Herman Ehrlich - General Manager at Hilton Osaka, responded to this review

Thank you for choosing the Hilton Osaka as your preferred hotel for your recent trip to Japan, and taking time to write laudatory comments. We are delighted that you enjoyed our convenient location opposite the refurbished and extended JR Osaka Station, with a myriad of new department stores and other retail offerings, in addition to the largest underground shopping mall...

Tokyo
Reviewed June 23, 2014

I have stayed in the Hilton Osaka many times over the past ten years and have always been greeted by friendly and helpful staff. The location of this hotel is in the heart of Osaka, too many amazing restaurants and first class shopping in this area to mention. The concierge here has an abundance of suggestions for casual and business...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank MikusTokyo
Hotel R, Herman Ehrlich - General Manager at Hilton Osaka, responded to this review

Thank you for your laudatory comments on our hotel and its services. It is our greatest pleasure to know that you have enjoyed your stay. We all appreciate your kind comments about our staff and our convenient location. This will be shared amongst all the management and the staff. Thank you anew, and we look forward to welcoming you back...

Darwin, Australia
Reviewed June 22, 2014

My husband and I stayed at the Hilton in May 14 for our honeymoon. The staff were very friendly and the location was great. The size of the room was good and the bed was very comfortable. The spa, gym, pool and sauna were definitely a plus. We had never stayed at a Hilton before and were a bit disappointed....

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3Thank Denise H
Hotel R, Herman Ehrlich - General Manager at Hilton Osaka, responded to this review

Dear Hilton Osaka Guest, We would like to take this opportunity to thank you for your constructive comments. Feedback from our guests enables us to continuously improve our operation and guest services include refurbishment. Please accept our sincerest apology for your unfortunate experience. We have addressed your concerns regarding cleaness to our management team to avoid future repetition and Hilton...

Hong Kong
Reviewed June 17, 2014

The hotel is situated right opposite Osaka Station, very convenient to travel around. It only takes 5 minutes walk to the hotel from the station. Lots of shopping malls and big department stores around. The large underground shopping area can be access directly from the hotel so one can eat and shop without going into the heat or rain. Rooms...

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Helpful?
1Thank JWAC
Hotel R, Herman Ehrlich - General Manager at Hilton Osaka, responded to this review

Thank you for your laudatory comments on our hotel and its services. It is our greatest pleasure to know that you have enjoyed your stay. We all appreciate your kind comments about our convenient location. This will be shared amongst all the management and the staff. Thanks anew and we look forward welcoming you back on your future travels to...

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
About the property
  • Wheelchair access
Food & drink at the hotel
Checker's
Checker's
Cuisines: International, Grill, Pizza
Genji
Genji
Cuisines: Sushi, Japanese, Asian, Steakhouse, Seafood
Windows on the World
Windows on the World
Cuisines: Bar, Italian, Pub, Wine Bar
Dynasty
Dynasty
Cuisines: Chinese
Myplace Cafe & Bar
Myplace Cafe & Bar
Cuisines: Bar, Pub, Wine Bar, Cafe
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Set in the business and entertainment area, the Hilton Osaka hotel is linked to one of Osaka's largest shopping malls. Admire the views from Windows on the World restaurant or the Executive Lounge. Unwind in the gym, pool or relaxation salon. The hotel is 3 miles from Universal Studios Japan and 1 hour from Kansai airport. ... more   less 

Additional Information about Hilton Osaka

Address: 1-8-8 Umeda, Kita-ku, Osaka 530-0001, Osaka Prefecture
Location: Japan > Kinki > Osaka Prefecture > Osaka > Osaka Station / Umeda
Price Range: $212 - $461 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Hilton Osaka 4.5*
Number of rooms: 525
Reservation Options:
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Also Known As:
Hilton Osaka Hotel Osaka
Hilton International Osaka
Osaka Hilton International
Hotel Style:
#5 Spa Hotel in Osaka
#6 Business Hotel in Osaka
#11 Luxury Hotel in Osaka
#13 Family Hotel in Osaka
#19 Romantic Hotel in Osaka
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Questions & Answers

Here's what travelers have asked, with answers from Hilton Osaka staff and other travelers.
35 questions
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Questions? Get answers from Hilton Osaka staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“High floors for better views”
thomas208, 1 week ago | Read review
“Ask for a higher floor to get a good view of the city.”
Brannat28, 1 week ago | Read review
“Stay on the Executive Floor”
  • View from my room on the 34th floor
  • Love the walk-in shower
  • Very comfy room and the bed was heavenly
  • Nice clean bathroom with lots of amenities
Azntiger, Mar 18, 2017 | Read review
“Go club! It's worth the price.”
409daniell, Mar 8, 2017 | Read review
“Best views are in the rooms facing the front of the hotel across to Osaka station.”
VancTraveller, Feb 21, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question