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2-5-25 Umeda, Kita-ku, Osaka 530-0001 Osaka Prefecture
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RitzCarlton.com
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Traveler (2245)
Room & Suite (729)
Videos (2)
What is Travelers’ Choice Best of the Best?
This award is our highest recognition and is presented annually to those businesses that are the Best of the Best on Tripadvisor, those that earn excellent reviews from travelers and are ranked in the top 1% of properties worldwide.
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What you can expect during your stay
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
  • Daily temperature and symptom checks for staff
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Updated 05/18/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Ritz-Carlton, Osaka
Updated 05/18/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#9 of 503 hotels in Osaka
Location
4.4
Cleanliness
4.7
Service
4.6
Value
3.9
2022 Travelers' Choice Best of the Best
Pass through the Gateway of Western Japan and marvel at ancient traditions that punctuate the ultra-modern landscape around The Ritz-Carlton, Osaka. Standing out in a vibrant city, our elegant 5-star hotel in Osaka, Japan presents a premier downtown setting situated in the heart of the prestigious Nishi-Umeda business and shopping district, close to the treasured cultural heart. A wide range of amenities and services contribute to a memorable experience, including: •291 guest rooms including 18 Executive Suites, 63 Club rooms, 2 Japanese Suites and 2 Ritz-Carlton Suites •The Club Level, featuring additional bespoke services and locally-inspired amenities in the Club Lounge •More than 26,490 square feet (2,461 square meters) of meeting and conference space •Six fine dining restaurants & bar •Luxury Spa & Fitness •Personalized Weddings
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Strollers
Car hire
Business Center with Internet Access
Paid private parking on-site
Wifi
Hot tub
Indoor pool
Heated pool
Fitness / spa locker rooms
Personal trainer
Sauna
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Complimentary Instant Coffee
Taxi service
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Full body massage
Massage
Salon
Steam room
24-hour security
Baggage storage
Chapel / shrine
Concierge
Currency exchange
Executive lounge access
Gift shop
Newspaper
Shops
Butler service
Doorperson
Umbrella
24-hour check-in
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Blackout curtains
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Bidet
Interconnected rooms available
Room service
Safe
Seating area
Telephone
Wardrobe / closet
Bottled water
Clothes rack
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Electric kettle
Flatscreen TV
Bath / shower
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
City View
Languages Spoken
English, French, Chinese, German and 4 more
Hotel links
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Location

Full view
100Great for walkers
Grade: 100 out of 100
1134Restaurantswithin 0.3 miles
63Attractionswithin 0.3 miles
2515Reviews51Q+A100Room tips
Traveler rating
  • 1,725
  • 529
  • 153
  • 61
  • 47
Time of year
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Popular mentions
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Most Recent
p s wrote a review Aug 2022
1 contribution
Extremely friendly and helpful staff who did everything to make us comfortable from the wonderful room to the delicious breakfast buffet! The French toast with whipped cream was especially delectable and Ms. Nakamura provided us with the recipe. Client service representative actually walked us out of the hotel and directed us to the train!
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Date of stay: July 2022
Rooms
Service
Sleep Quality
Trip type: Traveled on business
Room Tip: Rooms are quiet. Accomendations very comfortable.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from RCOsaka Quality, Other at The Ritz-Carlton, Osaka
Responded Aug 25, 2022
Dear p s sama, Thank you very much for staying at The Ritz-Carlton, Osaka and for taking your precious time to share your recent experience with us. It is great to hear that you enjoyed your stay with us and we appreciate your valuable comment on our service and food quality, especially we appreciate your comment for Ms. Nakamura. I've shared your comment with her and all of our ladies and gentlemen. I hope you will come back to stay with us again in near future. Once again, thank you for your valuable feedback, and please receive our very best regards. Miki Sato Director of Quality The Ritz-Carlton, Osaka
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Eleanor wrote a review Aug 2021
7 contributions2 helpful votes
Hotel's Favorite
Special afternoon treat with a friend. Delicious scones, savouries, and mini desserts beautifully presented on Wedgwood crockery by attentive staff who all spoke great English. At 6900 yen it is an affordable treat for a special day. The menu is in English and Japanese. We enjoyed mini muffins with whisky-infused beef, salad, savoury jelly, plain and orange scones with clotted cream and home-made raspberry jam, mini desserts: cheesecake, apple pie, chocolate and lemon ganache, and a pot of tea in its own pretty Wedgwood teapot. There was a choice of tea and also a nonalcoholic tea cocktail on arrival. Would really recommend for a luxurious afternoon out. In these uncertain times, the hygiene, social distancing, screens and layout of the dining room were very reassuring. Smart loos, too! An affordable afternoon of luxury.
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Date of stay: August 2021Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Quality RCOsaka, その他 at The Ritz-Carlton, Osaka
Responded Aug 22, 2021
Dear Eleanor, Thank you for taking your precious time to share your recent experience at The Ritz-Carlton, Osaka. It is great to hear that you enjoyed our Afternoon Tea at The Lobby Lounge and we appreciate your valuable comment on our hygiene and food quality. I've shared your comment with our ladies and gentlemen. I hope you will come back again in the near future. Once again, thank you for your valuable feedback, and please receive our very best regards. Miki Sato Director of Quality The Ritz-Carlton, Osaka
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Sho S wrote a review May 2022
1 contribution
The staff were not very friendly and not very helpful. They asked us to let the people behind us go before us. It didn’t feel like we were welcome. I would not recommend coming to this Ritz Carlton, go elsewhere instead.
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Date of stay: May 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from RCOsaka Quality, Other at The Ritz-Carlton, Osaka
Responded May 18, 2022
Dear Sho S sama, Thank you very much for staying with us and for the time and effort you took to write us the review. We, as Ritz-Carlton, commit to provide genuine care and the finest personal service for our guests, and please accept our sincere apologies that we failed to provide you with our Ritz-Carlton hospitality. We will ensure that all of our ladies and gentlemen improve our service and elevate our guest experiences. I truly hope we have the opportunity to welcome you back to The Ritz-Carlton, Osaka and when that time comes, please do not hesitate to reach out to me directly to have your reservation personally cared for. Thank you very much again for your gift of feedback. Yours sincerely, Miki Sato Director of Quality The Ritz-Carlton, Osaka
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Chaty wrote a review Jun 2021
6 contributions
It was my first stay in here and I was so satisfied with great staffs' hospitalities and nice room. I will definitely come back again. 今回が初めてのリッツカールトン滞在だったのですが、素晴らしいスタッフの対応と素敵な部屋に満足しました。 また必ずお伺いしたいと思っています。
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Date of stay: June 2021Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from Quality RCOsaka, その他 at The Ritz-Carlton, Osaka
Responded Jun 29, 2021
Chaty様 この度はザ・リッツ・カールトン大阪をご利用いただきまして誠にありがとうございます。 また貴重なお時間を割いて感想をお寄せ下さいましたことに重ねて御礼申し上げます。 Chaty様には「素晴らしいスタッフの対応と素敵な部屋に満足しました」とのお言葉を頂き、大変嬉しく光栄に存じております。 このようなお言葉はスタッフにとりまして何よりの喜びであり励みとなります。ありがとうございます。 頂きましたお褒めの言葉に恥じぬよう、更なるサービス向上に努めて参る所存でございます。 Chaty様がまたザ・リッツ・カールトン大阪へお帰り頂けます日を紳士淑女一同心よりお待ち申し上げております。 ザ・リッツ・カールトン大阪 ディレクターオブクオリティ 佐藤 美季
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rooibos tea wrote a review May 2021
1 contribution
The Ritz Carlton Osaka is indeed one of the Best hotel I could say for sure that we ever stayed. From the arrival though the departure, we received a very Warm Welcome with huge smile. The room was very classical and sophisticated and it was spotlessly clean with beautiful Osaka view. We had a chance to experience at diner at Tempura By Hanagatami. All the dishes were delicate and beautifully presented. They were delicious. The Club Lounge had an amazing Osaka view and relaxed atmosphere with fabulous non alcohol drinks. I would definitely recommend the Ritz Carlton Osaka to all of who are looking to stay in Osaka. Lastly but the most importantly, thank you very much to all the staffs; Mark San , Kurumatani san, Fukana san, Kunishi san and other staffs whom I’m sorry that I do not have names to say but thank you very much for making the stay the most memorable one.
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Date of stay: May 2021Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Response from RCOsaka Quality, Other at The Ritz-Carlton, Osaka
Responded May 3, 2021
Dear Rooibos tea, Thank you for taking your precious time to share your recent experience at The Ritz-Carlton, Osaka. It is great to hear that you enjoyed your stay with us and we appreciate your valuable comment on our service and food quality. I've shared your comment with our ladies and gentlemen. I hope you will come back to stay with us again in near future. Once again, thank you for your valuable feedback, and please receive our very best regards. Miki Sato Director of Quality The Ritz-Carlton, Osaka
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Carlos C wrote a review Mar 2020
Akasaka, Japan10 contributions22 helpful votes
The Ritz in Osaka is situated in a very visitor-friendly location, especially as we only had an overnight to explore the city. The staff was very warm and inviting, and the corner room was a restful oasis after a busy day. Highly recommend!
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Date of stay: February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Ken Ip wrote a review Mar 2020
Singapore, Singapore82 contributions64 helpful votes
This was the first Ritz Carlton hotel I had ever stayed in. Since then I have also stayed in the Ritz Carlton in Singapore and Tokyo. But my first time in a Ritz Carlton was such a wonderful experience. I was impressed by its luxury and room size. I had a corner room on a high floor with a great view of Osaka city below. I just loved the desk at the glass corner of the room. And the bathroom was so big. The hotel is near Osaka Station in the north part of the city. It is connected to the train station by a long tunnel so you can avoid street traffic and walk underground all the way to the hotel. However, I would recommend taking the limousine bus from the airport which drops you off right at the front entrance of the hotel. Around Osaka Station in the north part of the city are several shopping malls, department stores and shopping street all within easy walking distance. There is also Namba in the south part of the city. You can take the train or subway from Osaka to Namba. Namba has many shops, department stores and restaurants. It's definitely a must go area. Ritz Carlton is of course not cheap but the level of luxury is so much higher. Give it a try especially on a special occasion.
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Review collected in partnership with ASUS 12 W8 IE Bookmark
Date of stay: May 2019
Rooms
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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The Gym Lad wrote a review Mar 2020
St. Catharines, Canada440 contributions303 helpful votes
Highly recommend this hotel, Ritz Carlton Osaka made an great experience during my entire trip in Japan. I stayed at so many luxury hotels in Japan. Mnadarin Oriental Tokyo, Imperial Hotel Tokyo, ANA Intercontinental Tokyo, Four Seasons, Hoshinoya Kyoto. No doubt this hotel is in the top 3. The staff was friendly and room was quite large and fully equipped, and breakfast buffet was excellent and live up to the Ritz Carlton high standard. Would like to stay at St. Regis Osaka one day, just to say how they compare
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Date of stay: June 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
3 Helpful votes
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Ellen1099 wrote a review Mar 2020
San Francisco, California4 contributions
The professionals at the Ritz Carlton were fabulous, particularly the concierge service which we used extensively. it was necessary for us to return to the United States earlier than expected and they helped us cancel future hotel reservations and coordinate with the airlines. The hotel itself is beautiful – – the traditional Ritz Carlton interior design. Osaka is a great base to use to visit other nearby cities.
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Date of stay: March 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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Aimie M wrote a review Feb 2020
Hong Kong, China3 contributions8 helpful votes
I have stayed at this hotel a few times. All for family holidays. If you are Bonvoy member, you will be disappointed because they don’t give any special member greetings like other Bonvoy hotels. Maybe it’s a Japan thing because it was the same at the Osaka Courtyard. No room upgrades either. With that said, the hotel is very lovely especially during the Christmas season. The rooms are beautiful and classic. Breakfast delicious. Had to request things a few times to get it done like car rentals and arranging luggage’s. Which is really not good considering they charge for extra services. The rooms are not very sound proof. Very noisy when the next room is having a party.
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Date of stay: December 2019
Value
Rooms
Service
Room Tip: Do not choose a room with adjoining doors, so noisy. You can hear everything in the next room.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
2 Helpful votes
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Response from Journey06422902092, Director Of Rooms at The Ritz-Carlton, Osaka
Responded Feb 21, 2020
Dear 337aimiem, Thank you very much for staying with us and for the time to provide us the valuable feedback. We sincerely regret that we were not able to deliver the expected level of recognition to our valued Bonvoy member as well as delay in responding to your request during the stay. We have shared your feedback with concerned department to avoid repetition of similar case for the future. On the other hand, we are pleased to know that you enjoyed breakfast and room facilities. The positive evaluation for our restaurant and room will be a great encouragement for our ladies and gentleman. We truly appreciate all feedback as it is the best way for us to continually improve and to better understand our guests and their expectations. I truly hope we have the opportunity to welcome you back to The Ritz-Carlton, Once again, thank you again for your valuable feedback. Yours sincerely, Nobuhisa Yoshimoto Director of Rooms The Ritz-Carlton, Osaka
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$434 - $555 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
ritz-carlton osaka hotel osaka, osaka ritz carlton, ritz osaka
LOCATION
JapanKinkiOsaka PrefectureOsakaOsaka Station / Umeda
NUMBER OF ROOMS
291
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Frequently Asked Questions about The Ritz-Carlton, Osaka
Which popular attractions are close to The Ritz-Carlton, Osaka?
Nearby attractions include Osaka Shiki Theater (0.2 miles), Herbis Plaza / Herbis Plaza Ent (0.2 miles), and Hilton Plaza Osaka East/West (0.2 miles).
What are some of the property amenities at The Ritz-Carlton, Osaka?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Ritz-Carlton, Osaka?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Ritz-Carlton, Osaka?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Ritz-Carlton, Osaka?
Yes, paid private parking on-site and valet parking are available to guests.
What are some restaurants close to The Ritz-Carlton, Osaka?
Conveniently located restaurants include La Baie, Shabutei Nishiumeda Branch, and Splendido.
Are there opportunities to exercise at The Ritz-Carlton, Osaka?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at The Ritz-Carlton, Osaka?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ritz-Carlton, Osaka offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Ritz-Carlton, Osaka?
The staff speaks multiple languages, including English, French, German, Italian, Chinese, Japanese, and Vietnamese.
Are there any historical sites close to The Ritz-Carlton, Osaka?
Many travelers enjoy visiting Osaka Castle (2.1 miles), Osaka City Central Hall (0.8 miles), and Osaka Prefectural Nakanoshima Library (0.7 miles).