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Hotel JAL City Nagano

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1221 Toigoshomachi, Nagano 380-0834 Nagano Prefecture
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Traveler (315)
Dining (128)
Room & Suite (99)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Stay-at-home policy for staff with symptoms
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
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Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hotel JAL City Nagano
Updated 07/02/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#4 of 86 hotels in Nagano
Location
3.9
Cleanliness
4.2
Service
4.0
Value
4.0
Travelers' Choice
The Hotel JAl City Nagano, has 16 stories above ground. It provides 242 guest rooms, including non smoking options and internet availability. You will enjoy a fine view from your room of the landscape such as Zenkoji temple and the Northern Alps. The hotel has four banquets halls including a sky banquet-room available for party or wedding use. It is situated on the Central Street of Zenkoji Omote-sandou in Nagano city. For business travelers the hotels is conveniently located; a 7-minute walk from the Nagano Station and 5-minute walk from the governmental offices and a business center; and for tourists, it provides easy access to noteworthy sites; a 15-minute walk to Zenkoji, National Treasure, and Higashiyama Kaii gallery. The hotel serves throughout all seasons as a base for hopping to other sightseeing areas, Obuse, Togakushi and Hakuba..
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Property amenities
Valet parking
Free High Speed Internet (WiFi)
Hot tub
Restaurant
Banquet room
Meeting rooms
Massage
Baggage storage
Wifi
Breakfast buffet
Vending machine
Currency exchange
Non-smoking hotel
Shops
24-hour front desk
Dry cleaning
Laundry service
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Room features
Blackout curtains
Air conditioning
Desk
Telephone
Wake-up service / alarm clock
Coffee / tea maker
Flatscreen TV
Bath / shower
Refrigerator
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Centrally Located
Languages Spoken
English, Japanese
762Reviews2Q+A7Room tips
Traveler rating
  • 210
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  • 29
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Most Recent
TheChoclateFactory wrote a review Jun 2019
Amsterdam, The Netherlands356 contributions151 helpful votes
A very big hotel. We had only a small room, but it was ok. There is a restaurant in the topfloor with excellent view, we didn’t go there. Its at walking distance to Zenko Ji and Nagano Station. Very friendly staff. We stayed two nights, because of the snow-monkeys. Its a quiet part of town, with cute little shops. I can imagine that during winter this place is more alive.
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Date of stay: June 2019Trip type: Traveled as a couple
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Response from nagano_jalcity, 支配人 at Hotel JAL City Nagano
Responded Jun 28, 2019
Thank you for using Hotel JAL City Nagano. However, I felt sorry that the room was small. Nagano Prefecture is a snowy country, so please come back in the snowy season. Please eat breakfast next time I look forward to seeing you again.
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Craig R wrote a review Jun 2019
Yarrawonga, Australia1312 contributions141 helpful votes
+1
A very nice hotel, it is a business hotel that is very central to the city. The hotel has large rooms with very comfortable beds. There are plenty of seats in the room so you don't have to sit on the bed. The big surprise is breakfast, which is on the 16th floor. It offers great views of the city as you enjoy your breakfast.
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Date of stay: May 2019
Value
Rooms
Service
Trip type: Traveled as a couple
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Response from nagano_jalcity, マネージャー at Hotel JAL City Nagano
Responded Jun 12, 2019
Thank you for your choosing our hotel and good comments. We will share this comment to other staffs and we are looking forward to seeing you next visit. Hotel front staff.
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kayaker1953 wrote a review Jun 2019
Burrum Heads, Australia250 contributions105 helpful votes
arrived late for 1 night stay as part of Inspiring Vacations tour. Ideal location near train station,supermarket and eateries,which were limited at that hour.Our room on 9th floor consisted twin beds with plenty of room to open out bags and backpacks..In and out o/night so little time to visit city other than from bus departure
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Date of stay: May 2019
Cleanliness
Sleep Quality
Trip type: Traveled as a couple
2 Helpful votes
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Response from nagano_jalcity, Front Staff at Hotel JAL City Nagano
Responded Jun 12, 2019
Thank you for your choosing Hotel JAL City Nagano and positive comment. I will share your comment and we are looking for serving you again. Front Staff.
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Ricky S wrote a review Apr 2019
Wagga Wagga, Australia52 contributions13 helpful votes
A short walk to the hotel (you could take a bus or taxi easily too). Our twin room was very clean with great views of the city and mountains. Breakfast buffet was extensive. Friendly staff. Well located for visiting Zenkotji temple and other restaurants.
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Date of stay: April 2019
Rooms
Location
Service
Trip type: Traveled with family
Room Tip: We had a corner room facing east and north on a high floor
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Response from nagano_jalcity, マネージャー at Hotel JAL City Nagano
Responded May 7, 2019
Thank you for using Hotel JAL City Nagano. We are very glad to hear that you were satisfied with our breakfast. On sunny days, you can also see the snow-covered mountains of the Northern Alps. We will continue to offer you a menu to enjoy Shinshu's local food, so we look forward to seeing you again.
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Tara wrote a review Mar 2019
Brisbane, Australia9 contributions2 helpful votes
My partner and I recently stayed at Hotel JAL overnight as we made plans to see the snow monkeys during our trip to Japan. We rented a car to drive to Nagano, parking is onsite and was easy to find and we were directed to a spot easily enough was approx $10 for the night AUD. Check in was quick and the staff were friendly. The room was small but an okay size for a Japanese Hotel. The location is great - 10 minutes walk from Zenko-ji Temple which is a must see and close to by to shops and restaurants and 7-11. Also, was just over an hour to drive to the Snow Monkey Park. Overall, good for a short stay.
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Date of stay: March 2019
Rooms
Location
Service
Trip type: Traveled as a couple
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Response from nagano_jalcity, お客様担当マネージャー at Hotel JAL City Nagano
Responded Apr 2, 2019
We would like to thank you for choosing our place during your stay in Nagano. We are glad to hear that you have spent grateful time here. We would also like to thank you for your kind comment. Your favorable comments have warmed our heart and we will make further efforts in proving better service. We eagerly anticipate your next visit and we look forward to serving you again. On behalf of the staff, I would like to express my gratitude you’re your compliments.
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ARK521 wrote a review Jan 2019
Brisbane Region, Australia17 contributions8 helpful votes
Friendly and efficient service. Room was a good size for Japan. Double bed and space to unpack. Bath room adequate and very clean. Strong flow of hot water to shower or plunge within 10sec of turning tap, and no noticable lose of hot water during use. Breakfast on the top floor had great service, good selection quality and quantity available. Excellent view over city. I considered it good value.
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Date of stay: January 2019Trip type: Traveled solo
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KimJongAn wrote a review May 2018
2 contributions3 helpful votes
The hotel is far from the train station, need to carry heavy luggage and walk for 15 minutes. It is a very small room with expensive rate and no breakfast. Must pay expensive breakfast which the price is equal to lunch or dinner size of meal. The toilet ventilator is spoilt, so it is noisy through out day and night stay non stop. Bed is sagging badly at the head part, which is not good for health. TV channels come with no English subtitles at all!
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Review collected in partnership with this hotel
Date of stay: May 2018Trip type: Traveled solo
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JessicaTYL wrote a review Apr 2017
Hong Kong, China76 contributions39 helpful votes
This is my first-time stay at this hotel for one night, Price is reasonable, location convenient, good amenities, room was small but it is a standard in Japan. Just 5 mins walk from the station and in the main street, many restaurants nearby, pubs, shops. In-room wifi was fast.
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Date of stay: April 2017
Value
Location
Service
Trip type: Traveled with friends
1 Helpful vote
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maemae16 wrote a review Jan 2017
Waimanalo, Hawaii3 contributions4 helpful votes
I injured my snowboarding and didn't have anyone with me to help. They took my 1am phone calls graciously and even found someone that spoke English. They promised to find me a taxi and crutches. When I called for an update at 7am and food, they don't have room service, they went to the store to get me food. In general, the customer service was above and beyond.
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Date of stay: January 2017Trip type: Traveled solo
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Response from JalcityNagano1221, Front Office Manager at Hotel JAL City Nagano
Responded Jan 22, 2017
Dear Maemae16-sam, Thank you for your comment. We hope this finds you feeling much better. We always welcome you to visit us again. Best regards, Front Office Manager
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keith d wrote a review Dec 2015
San Antonio, Texas61 contributions18 helpful votes
My wife and I were coming down from the mountains at Shiga-kogen, just NW of Nagano and needed a place to stay for one night. Great price, good amenities and perfect location. Less than .5 miles from Nagano station. ¥730 taxi ride or easy enough to walk. Near many restaurants, pubs and shops. In-room WiFi was fast. Room was small, but that is pretty standard for Japan. Only cost ¥7900 and had a western style double bed. Would highly recommend to any Nagano visitor, business or pleasure.
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Date of stay: December 2015Trip type: Traveled as a couple
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PRICE RANGE
$54 - $87 (Based on Average Rates for a Standard Room)
LOCATION
JapanChubuKoshinetsuNagano PrefectureNaganoNagano Station
NUMBER OF ROOMS
242
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Frequently Asked Questions about Hotel JAL City Nagano
Which popular attractions are close to Hotel JAL City Nagano?
Nearby attractions include Saiko-ji Temple (0.08 miles), Junenji Temple (0.2 miles), and Sukiya Naito Pottery (0.1 miles).
What are some of the property amenities at Hotel JAL City Nagano?
Some of the more popular amenities offered include free wifi, an on-site restaurant, and breakfast buffet.
Which room amenities are available at Hotel JAL City Nagano?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hotel JAL City Nagano?
Guests can enjoy an on-site restaurant during their stay.
Is parking available at Hotel JAL City Nagano?
Yes, valet parking is available to guests.
What are some restaurants close to Hotel JAL City Nagano?
Conveniently located restaurants include Misoya, Trattoria Pizzeria Logic Nagano, and Shinshu Nagaya Sakaba.
Is Hotel JAL City Nagano located near the city center?
Yes, it is 0.5 miles away from the center of Nagano.
Are any cleaning services offered at Hotel JAL City Nagano?
Yes, dry cleaning and laundry service are offered to guests.
Does Hotel JAL City Nagano offer any business services?
Yes, guests have access to meeting rooms and a banquet room during their stay.
Which languages are spoken by the staff at Hotel JAL City Nagano?
The staff speaks multiple languages, including English and Japanese.
Are there any historical sites close to Hotel JAL City Nagano?
Many travelers enjoy visiting Old Battlefield of Kawanakajima (4.0 miles), Hachimanbara Historic Site Park (4.0 miles), and Nakazawa Tokei Honten (0.5 miles).