The Screen
640-1 Shimogoryomae-Cho, Tera-Machi, Maruta-Cho, Nakagyo-Ku, Kyoto 604-0995 Kyoto Prefecture
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4.0
#97 of 340 hotels in KyotoLocation
4.2
Cleanliness
4.6
Service
4.4
Value
4.0
If you’re looking for a romantic hotel in Kamigyo, look no further than The Screen.
For those interested in checking out popular landmarks while visiting Kamigyo, The Screen Hotel is located a short distance from Jigenji Temple (0.2 mi) and Gojo-in (0.3 mi).
Rooms at The Screen provide a flat screen TV, a minibar, and air conditioning, and guests can stay connected with free wifi.
In addition, while staying at The Screen guests have access to a 24 hour front desk, a concierge, and a rooftop terrace. You can also enjoy a hot tub and a rooftop bar.
During your visit, be sure to check out a popular Kamigyo ramen restaurant such as Zeku, which is a short distance from The Screen Hotel.
Should time allow, Kyoto Imperial Palace, Gyogan Temple, and Hamaguri Gomon Gate are some popular attractions that are within walking distance.
The staff at The Screen looks forward to serving you during your upcoming visit.
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Property amenities
Free High Speed Internet (WiFi)
Hot tub
Bar / lounge
Bicycle rental
Meeting rooms
Spa
Rooftop terrace
Baggage storage
Wifi
Restaurant
Complimentary Instant Coffee
Complimentary tea
Snack bar
Rooftop bar
Massage
Chapel / shrine
Concierge
Newspaper
Non-smoking hotel
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
Room features
Bathrobes
Air conditioning
Housekeeping
Room service
Safe
Minibar
Flatscreen TV
Hair dryer
Iron
Refrigerator
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Quiet
Boutique
Languages Spoken
English, Japanese
Location
640-1 Shimogoryomae-Cho, Tera-Machi, Maruta-Cho, Nakagyo-Ku, Kyoto 604-0995 Kyoto Prefecture
Name/address in local language
Getting there
Great for walkers
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 92 out of 100
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Detailed Reviews
Located next to the Imperial Palace gardens this small boutique hotel is well connected to metro and city buses.
Rooms are stylish, spacious and well equipped. Except they could provide more coat hangers and coat rack and a place to leave shoes and coats by the room door would be nice.
But these are small quibbles, this is a perfectly located and charming place to stay.The staff are helpful.
The restaurant is outstanding and worth a visit on its own. The chef produces an imaginative fusion of French and Japanese food as a five course set meal. Worth the journey.
We will likely be back.
Rooms are stylish, spacious and well equipped. Except they could provide more coat hangers and coat rack and a place to leave shoes and coats by the room door would be nice.
But these are small quibbles, this is a perfectly located and charming place to stay.The staff are helpful.
The restaurant is outstanding and worth a visit on its own. The chef produces an imaginative fusion of French and Japanese food as a five course set meal. Worth the journey.
We will likely be back.
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Date of stay: November 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
A nice boutique hotel in a good location. We didn't like the fact that you had to specify the breakfast time- there were never more than 6 other people at breakfast and we were on holiday!. We switched to room 402 as another one overlooked a row of air-conditioning units and was a bit noisy. Staff were very accommodating and the roof terrace was nice
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Date of stay: June 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: The roof terrace is nice and staff will bring drinks up from the bar. Very well appointed rooms.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We enjoyed our stay at the Screen. The rooms are quite big, as there is a bedroom area and a living space with a big screen. We order dinner and breakfast to the room and they were delicious! We got new slippers every day as well as clean pjs. The hotel isn't too far from the cool area in Kyoto, though a cab is needed. On the negative side, the room is a tad dark, the bathroom doesn't have a shower fan so it takes a while for the mirror to clear up, the restaurant was almost empty but they wouldn't let us sit on a coach to enjoy drinks (we took a cab, though, and went to Bar K6, which was awesome.. state of art drinks!), and the staff, though super nice, didn't have good English. I think it's a very decent option and you get value for the price.
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Date of stay: March 2023
Value
Location
Service
Room Tip: Don't expect a knowledgeable bar tender and language might be a challenge if you need a lot of...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We had a beautiful stay at this unique hotel in Kyoto. The hotel has a stunning design and is in a great location for exploring Kyoto. It is away from the more tourist side but only 10 minutes from the centre and perfectly located for trains and buses. The rooms are individually designed and ours was an amazing moon concept. Amenities are great and the staff were very helpful. Like all hotels in Japan they will store your luggage before you check in so you can explore the Kyoto temples.
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Date of stay: August 2024Trip type: Traveled with family
Room Tip: If you are using Uber in Kyoto check the charges. They use taxis who carry a booking fee. Taxi is...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Just returned from a short stay in Kyoto at the fabulous Screen Hotel. Wonderful hotel with staff who are so polite and attentive with more than adequate "English" The food for breakfast and evening meal was excellent. Ideally situated to visit the fabulous Imperial palace and getting taxis to and from the Screen was absolutely no problem whatsoever.
The rooms were simply incredible as was the design and decor of the whole hotel.
Our "nightcaps" on the roof terrace of The Screen will be a cherished memory for many years to come - thank you so much "Screen"
The rooms were simply incredible as was the design and decor of the whole hotel.
Our "nightcaps" on the roof terrace of The Screen will be a cherished memory for many years to come - thank you so much "Screen"
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Date of stay: October 2023Trip type: Traveled as a couple
Value
Location
Service
Room Tip: Truly a wonderful Japanese experience
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
The only positive point about this hotel is the size of the room. I have never seen a walk-in closet in a hotel room nevertheless in Japan. This hotel is in middle of nowhere. There is nothing close to it. None of the locals have even heard of it. They are very regimented and breakfast is only at 8. None of the staff speak English. The coffee machine doesn’t work. Stay away from this place unless you like to spend money on taxi fare or spend time on metro which by the way is very far from hotel
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Date of stay: October 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We liked this very stylish hotel. Bed was large and comfortable. Nice sofa and tv. Jacuzzi bath was nice but the bathroom was small and a bit of a health hazard as the open shower tray was below the level of the floor. The breakfast was excellent. We would definitely recommend eating in the restaurant. Fusion French/Japanese food. The best meal we had in Japan. Worthy of Michelin star!
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Date of stay: April 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
First impressions last, so it's been said. Indeed I was quite intent on disliking this hotel because of a series of minor gripes, starting with the first quibble at check-in.
My room wasn't ready when I (wife, child and two pieces of luggage in tow) arrived at the hotel, and we were - quite firmly - told that the check-in time is 3 pm.
Sure, it was our fault that we had arrived 4 hours early. But shouldn't front desk staff be trained to provide a more palatable response - like sorry sir, we're still cleaning your room, we'd been very busy yesterday and the previous guest just vacated, so would you kindly come back at 3 pm? Gets the same message across, but in a more congenial tone that reflects the kind of Japanese hospitality that we’re all used to. Instead, to receive a rather stern, matter-of-fact reminder of when the check-in time is, was a bit uncalled for.
Was it due to the limited command of English of that particular reception staff? Perhaps. I was willing to - grudgingly - cut him some slack.
And so we left our luggage in the lobby, and went to explore a local temple that was bathed in glorious autumn splendour.
On the surface, the hotel is exactly what it says on the tin - quirky and individually designed rooms in stark contrasting colours, with sophisticated amenities that include an iPod dock, classy confectionery and a Nespresso coffee machine.
But looking beyond the hardware, I couldn't help but notice that the finer shades of excellence, those which distinguish a memorable hotel against that which one merely spends the night in, were annoyingly missing.
When one’s already determined to scrutinize for flaws (as I was), that's when one easily discovers the proverbial cracks on a new coat of paint. If it’s just one or two, various excuse can be coughed up to just cast the eye away - but if there are dozens, like a cacophony of cracks, they're frankly quite impossible to ignore.
One small touch that, in my view, is a true mark of hospitality excellence is a hotel's thoughtfulness to supply different kinds of pillows to suit guests. Soon after check-in, I asked if the hotel could offer a buckwheat pillow because those supplied in the room were too soft to give my neck any support (both Hyatt Regency and Westin Miyako understood my request immediately, and provided one without batting an eyelid). But at The Screen, I had to describe what a buckwheat pillow was to the front desk staff (which normally isn't a good sign and implies the probability of the hotel stocking one is remote). Indeed, it doesn’t stock any! Looks like the hotel has gotten its priorities rather wrong. What’s the point of equipping the room with sophisticated gadgetry - an electronic weighing scale capable of doing body fat analysis amongst them - when something as basic as a buckwheat pillow can't be made available?
The hotel is located near the Kyoto Imperial Park, north of the city, in a somewhat nondescript local neighbourhood that doesn't scream tourists. There are local bakeries, grocery stores and a neighbourhood shrine nearby. It depends on how closely you want to be near the tourist attractions, some may indeed like to be further away from the city center. For me, having come here directly from Hyatt Regency that's relatively more central with a bus stop conveniently located in front, The Screen conveys the feeling of being a rather long trek from Kyoto station.
Next, the room. We arrived again (this time safely after 3 pm) to find our luggage had been brought to our room; our coats now hung neatly in the closet. Nice touch. The person who introduced us to our room understood some English, but only just. Communication took quite some effort, as most of the times we didn't quite grasp if she fully understood our questions, and she looked a bit overwhelmed having to explain how the many in-room electrical gadgets operate.
Our room was 201 - the largest suite in the house, with pitch black walls, modern furniture in red and white, delightful Korres toiletries, jacuzzi and large-screen home cinema projector.
Designer room, for sure. Memorable? You can say so. But practical? A downright no!
While I can imagine this supposedly hip room can be a delight for some yuppie couple on their honeymoon, I found it tremendously difficult to see anything inside. I had to constantly strain my eyes under the inadequate, dim lighting. There's a small frosted glass window to let some light into the living room, but unfortunately it had to remain closed to shut out noise from the road. Being adjacent to the main road, I did hear vehicles passing by my room window - all day and night.
The closet especially lacked proper lighting, resulting in our constantly having to grope around for our coats and other stuff. And where there were lights, they came from just a few spotlights whose targeted glares were quite painful to the eyes. One of the lightbulbs above the king-sized bed emanated a persistent hissing sound (I'd imagine the sound was that of a light bulb nearing the end of its useful life) - unfortunately it was so annoying that I couldn't fall asleep on the first night. I did contact front desk and requested for someone to take a look at (and hopefully replace) the light bulb; again the front desk person gave me the impression that he understood my request - but noone actually came. Another frustrating interaction with a staff with limited English understanding.
And instructions - from the air con to the toilet, home cinema system to switches – are all in Japanese, proving again that several more calls to front desk were necessary just to figure out which buttons to press to achieve the desired level of comfort in the suite.
Ironically, despite the space in the suite (all 78 square metres of it, quite a rarity in Kyoto) I felt very constrained in it. After an hour or so, I was actually dying to get outside to bask in some fresh, mood-lifting sunlight!
Despite the relatively new furnishings, I noticed that the hotel's maintenance had turned a blind eye to some minor issues that an erstwhile excellent hotel would have repaired or touched up quickly. When I was there, the rubber wedge that prevented the bathroom door from slamming into the shower curtain rail had split right open. There was a chip at the wall near the closet - an eyesore since the black wall contrasted starkly with its rather exposed white skeleton. Some badly stuck wallpaper was peeling near the bedside cabinet. Several design-hotel coffee table books supplied as in-room reading material had pages that were almost falling off the hard cover.
Next, the room safe. I found it to be locked when I tried to set up my own code. Curiously... had the previous occupant forgotten to unlock it, thus had left behind precious jewels? Stacks of cash? Evidence of crime? The front desk swiftly sent someone to check it out; he appeared to know exactly why the safe was locked and nonchalantly keyed in some numbers to reset the code and an empty safe burst open. That was when I discovered the safe wasn't bolted into the cabinet as it should've been - the metal bars and screws originally intended for this purpose were still left inside, wrapped neatly in cellophane! One literally could carry the safe away, along with any valuables stored within. With hindsight, perhaps the safe was locked for a reason – perhaps to prevent guests from using it? Rather than having to ask maintenance to affix the safe properly, I decided against taking any chances and thus hadn’t left any of our valuables there during our stay.
Yet... despite the many gripes that I had voiced about this hotel, I still couldn't (determined as I initially was) find the proverbial straw to break the camel's back. If there's a saving grace, it's Makoto Ota at front desk, to whom I was introduced after my first night. He’s the only person who spoke English well and has the kind of warm, unassuming personality that puts people at ease. When I inquired whether a room change after the first night was possible, he immediately checked the system but apologetically replied that none was available until our check-out day. I knew he was genuinely concerned that I was less than fully comfortable in my suite, and was sincere when he said to let him know if there was anything else that my family and I needed. On our last night, he printed our train schedules and booked our taxi for dawn. He then personally carried and loaded our luggage into the trunk the next morning, respectfully stood aside and waved us good-bye as if a host bidding his friends farewell, even though we barely knew him. I was unsurprised to discover that his last posting was at the Ritz Carlton in Hong Kong - such impeccable training clearly showed in his approach to hospitality.
So by all means, come visit The Screen. But make sure you're equipped with an open mind that it'll be a bit of a bother for non-Japanese speaking non-technophobes with slightly challenged eyesight and potentially sore necks - and you may even enjoy the quirkiness of this place.
And do make acquaintance with Makoto.
But for me, it's unlikely that I'd return, as The Screen unfortunately just wasn’t somewhere that I felt had given me the effortless holiday that I craved.
My room wasn't ready when I (wife, child and two pieces of luggage in tow) arrived at the hotel, and we were - quite firmly - told that the check-in time is 3 pm.
Sure, it was our fault that we had arrived 4 hours early. But shouldn't front desk staff be trained to provide a more palatable response - like sorry sir, we're still cleaning your room, we'd been very busy yesterday and the previous guest just vacated, so would you kindly come back at 3 pm? Gets the same message across, but in a more congenial tone that reflects the kind of Japanese hospitality that we’re all used to. Instead, to receive a rather stern, matter-of-fact reminder of when the check-in time is, was a bit uncalled for.
Was it due to the limited command of English of that particular reception staff? Perhaps. I was willing to - grudgingly - cut him some slack.
And so we left our luggage in the lobby, and went to explore a local temple that was bathed in glorious autumn splendour.
On the surface, the hotel is exactly what it says on the tin - quirky and individually designed rooms in stark contrasting colours, with sophisticated amenities that include an iPod dock, classy confectionery and a Nespresso coffee machine.
But looking beyond the hardware, I couldn't help but notice that the finer shades of excellence, those which distinguish a memorable hotel against that which one merely spends the night in, were annoyingly missing.
When one’s already determined to scrutinize for flaws (as I was), that's when one easily discovers the proverbial cracks on a new coat of paint. If it’s just one or two, various excuse can be coughed up to just cast the eye away - but if there are dozens, like a cacophony of cracks, they're frankly quite impossible to ignore.
One small touch that, in my view, is a true mark of hospitality excellence is a hotel's thoughtfulness to supply different kinds of pillows to suit guests. Soon after check-in, I asked if the hotel could offer a buckwheat pillow because those supplied in the room were too soft to give my neck any support (both Hyatt Regency and Westin Miyako understood my request immediately, and provided one without batting an eyelid). But at The Screen, I had to describe what a buckwheat pillow was to the front desk staff (which normally isn't a good sign and implies the probability of the hotel stocking one is remote). Indeed, it doesn’t stock any! Looks like the hotel has gotten its priorities rather wrong. What’s the point of equipping the room with sophisticated gadgetry - an electronic weighing scale capable of doing body fat analysis amongst them - when something as basic as a buckwheat pillow can't be made available?
The hotel is located near the Kyoto Imperial Park, north of the city, in a somewhat nondescript local neighbourhood that doesn't scream tourists. There are local bakeries, grocery stores and a neighbourhood shrine nearby. It depends on how closely you want to be near the tourist attractions, some may indeed like to be further away from the city center. For me, having come here directly from Hyatt Regency that's relatively more central with a bus stop conveniently located in front, The Screen conveys the feeling of being a rather long trek from Kyoto station.
Next, the room. We arrived again (this time safely after 3 pm) to find our luggage had been brought to our room; our coats now hung neatly in the closet. Nice touch. The person who introduced us to our room understood some English, but only just. Communication took quite some effort, as most of the times we didn't quite grasp if she fully understood our questions, and she looked a bit overwhelmed having to explain how the many in-room electrical gadgets operate.
Our room was 201 - the largest suite in the house, with pitch black walls, modern furniture in red and white, delightful Korres toiletries, jacuzzi and large-screen home cinema projector.
Designer room, for sure. Memorable? You can say so. But practical? A downright no!
While I can imagine this supposedly hip room can be a delight for some yuppie couple on their honeymoon, I found it tremendously difficult to see anything inside. I had to constantly strain my eyes under the inadequate, dim lighting. There's a small frosted glass window to let some light into the living room, but unfortunately it had to remain closed to shut out noise from the road. Being adjacent to the main road, I did hear vehicles passing by my room window - all day and night.
The closet especially lacked proper lighting, resulting in our constantly having to grope around for our coats and other stuff. And where there were lights, they came from just a few spotlights whose targeted glares were quite painful to the eyes. One of the lightbulbs above the king-sized bed emanated a persistent hissing sound (I'd imagine the sound was that of a light bulb nearing the end of its useful life) - unfortunately it was so annoying that I couldn't fall asleep on the first night. I did contact front desk and requested for someone to take a look at (and hopefully replace) the light bulb; again the front desk person gave me the impression that he understood my request - but noone actually came. Another frustrating interaction with a staff with limited English understanding.
And instructions - from the air con to the toilet, home cinema system to switches – are all in Japanese, proving again that several more calls to front desk were necessary just to figure out which buttons to press to achieve the desired level of comfort in the suite.
Ironically, despite the space in the suite (all 78 square metres of it, quite a rarity in Kyoto) I felt very constrained in it. After an hour or so, I was actually dying to get outside to bask in some fresh, mood-lifting sunlight!
Despite the relatively new furnishings, I noticed that the hotel's maintenance had turned a blind eye to some minor issues that an erstwhile excellent hotel would have repaired or touched up quickly. When I was there, the rubber wedge that prevented the bathroom door from slamming into the shower curtain rail had split right open. There was a chip at the wall near the closet - an eyesore since the black wall contrasted starkly with its rather exposed white skeleton. Some badly stuck wallpaper was peeling near the bedside cabinet. Several design-hotel coffee table books supplied as in-room reading material had pages that were almost falling off the hard cover.
Next, the room safe. I found it to be locked when I tried to set up my own code. Curiously... had the previous occupant forgotten to unlock it, thus had left behind precious jewels? Stacks of cash? Evidence of crime? The front desk swiftly sent someone to check it out; he appeared to know exactly why the safe was locked and nonchalantly keyed in some numbers to reset the code and an empty safe burst open. That was when I discovered the safe wasn't bolted into the cabinet as it should've been - the metal bars and screws originally intended for this purpose were still left inside, wrapped neatly in cellophane! One literally could carry the safe away, along with any valuables stored within. With hindsight, perhaps the safe was locked for a reason – perhaps to prevent guests from using it? Rather than having to ask maintenance to affix the safe properly, I decided against taking any chances and thus hadn’t left any of our valuables there during our stay.
Yet... despite the many gripes that I had voiced about this hotel, I still couldn't (determined as I initially was) find the proverbial straw to break the camel's back. If there's a saving grace, it's Makoto Ota at front desk, to whom I was introduced after my first night. He’s the only person who spoke English well and has the kind of warm, unassuming personality that puts people at ease. When I inquired whether a room change after the first night was possible, he immediately checked the system but apologetically replied that none was available until our check-out day. I knew he was genuinely concerned that I was less than fully comfortable in my suite, and was sincere when he said to let him know if there was anything else that my family and I needed. On our last night, he printed our train schedules and booked our taxi for dawn. He then personally carried and loaded our luggage into the trunk the next morning, respectfully stood aside and waved us good-bye as if a host bidding his friends farewell, even though we barely knew him. I was unsurprised to discover that his last posting was at the Ritz Carlton in Hong Kong - such impeccable training clearly showed in his approach to hospitality.
So by all means, come visit The Screen. But make sure you're equipped with an open mind that it'll be a bit of a bother for non-Japanese speaking non-technophobes with slightly challenged eyesight and potentially sore necks - and you may even enjoy the quirkiness of this place.
And do make acquaintance with Makoto.
But for me, it's unlikely that I'd return, as The Screen unfortunately just wasn’t somewhere that I felt had given me the effortless holiday that I craved.
Read more
Date of stay: November 2009Trip type: Traveled with family
Value
Rooms
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We booked into this hotel on 12th May 2015, when we looked on line and looked at all the nice rooms we thought we could not go wrong. I am also on the under standing that this Hotel only has about 13 rooms so we new we would get one of the nice looking rooms as they have on there web site.
Well how wrong where we, we turned up late at night and was shown to our room - the room looked liked it was still under going work. There where no pictures or anything on the wall and it looked liked it was ready to be tiled. There where no draws in the room, only three hangers for all our items and there where three of us.
And we where so disappointed this has to be the worst hotel we have ever been in and would not recommend this hotel. Please do not go on the pictures on line as you might be very disappointed if you end us with the room we had.
We was meant to have nice low down futon beds and to have screen around but as it turned out we had normal beds so there was no character of it looking like a Japanese's room what so over it looked more like a room that was undergoing construction work rather that ready to be used for guest.
Also after 9pm you are not able to get food and after 10pm no drinks to the room, the night staff cant speak any English and that come to light when our Kuoni rep tried to get through as we wanted to move out ASAP and even they had trouble trying to get hold of us. And in the end after a few attempts even they gave up.
I went down to ask for a few more hangers even though I knew we would be checking out the next day due to such a disappointing room, and the guy was not very helpful and said get hangers in the morning not now. I tried t tell him we would be leaving in the morning and need a few just for the night,in the end he found us a few but this took over 45 minutes.
We did ask if we could see other room but was told they where all busy, we was told one room would be ready the following day but this was for only two people, so no good for us as we was three.
We was able to find two other hotels for our reaming time left and we checked out later that day. As we was moving out early and now not staying for the full nights we was only offered £180 which was for the last day. Maybe we should not have checked out and kept the room that way they would not been able to let it out for the nights we where not there, but we just wanted to get out of there asap.
I was not happy with the response from the staff,and was not happy with the room as we all felt we had been misled and would never had booked up this room had we would have know it looked the way it did.
Well how wrong where we, we turned up late at night and was shown to our room - the room looked liked it was still under going work. There where no pictures or anything on the wall and it looked liked it was ready to be tiled. There where no draws in the room, only three hangers for all our items and there where three of us.
And we where so disappointed this has to be the worst hotel we have ever been in and would not recommend this hotel. Please do not go on the pictures on line as you might be very disappointed if you end us with the room we had.
We was meant to have nice low down futon beds and to have screen around but as it turned out we had normal beds so there was no character of it looking like a Japanese's room what so over it looked more like a room that was undergoing construction work rather that ready to be used for guest.
Also after 9pm you are not able to get food and after 10pm no drinks to the room, the night staff cant speak any English and that come to light when our Kuoni rep tried to get through as we wanted to move out ASAP and even they had trouble trying to get hold of us. And in the end after a few attempts even they gave up.
I went down to ask for a few more hangers even though I knew we would be checking out the next day due to such a disappointing room, and the guy was not very helpful and said get hangers in the morning not now. I tried t tell him we would be leaving in the morning and need a few just for the night,in the end he found us a few but this took over 45 minutes.
We did ask if we could see other room but was told they where all busy, we was told one room would be ready the following day but this was for only two people, so no good for us as we was three.
We was able to find two other hotels for our reaming time left and we checked out later that day. As we was moving out early and now not staying for the full nights we was only offered £180 which was for the last day. Maybe we should not have checked out and kept the room that way they would not been able to let it out for the nights we where not there, but we just wanted to get out of there asap.
I was not happy with the response from the staff,and was not happy with the room as we all felt we had been misled and would never had booked up this room had we would have know it looked the way it did.
Read more
Date of stay: May 2015Trip type: Traveled with family
Value
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Where to begin? The Screen is a small design hotel in front of the imperial palace in Kyoto. I loved the area, specially walking from there to the center of the city. Kyoto is truly amazing, magical and wonderful place to be.
When we got to the hotel, we were greeted warmly and offered a glass of champagne while our bags were taken to the room. We were given the room we requested, room 403, the Mist Room. Each room has a different design and this one appealed to us the most. To our surprise, the mist room, was quite interesting but not all the way functional. It barely has any natural light, it only has two small windows with no view so it is pretty dark in there. The bathroom is also interesting with a bear claw tub but it is not very functional as the shower part of the bathroom wets everything and you can open the window for the steam to get out. The mirror becomes completely fogged and thus renders itself unusable.
Upon check in we were also offered breakfast for the charge of the absurd amount of 3200 yen per person. We chose not to do breakfast in the hotel.
Everything else was average until we had to check out and I just cannot let this one down. I went down to check us out, and my husband was still getting his stuff together, so I requested for our luggage to be brought down. The day we checked in, a man carried our bags to our room (two big bags weighing 30 kg each). On our check out day, they sent a very skinny girl to get our bags. Because of the absurd design of this place, the lobby is about three steps up from the level of the service elevator commonly used to bring guests suitcases to and from the rooms. So this skinny girl open the door and couldn't possibly manage the bags over the three steps. She managed to do one with some trouble but no complaint, always smiles. At the same time I was at the front desk, checking out with the same guy who had brought our suitcases up to the room when we checked in (who, by the way, spoke barely any english). When the girl was trying to pull the second suitcase up the steps I noticed it and saw that the other very skinny Japanese girl wanted to help her and the two of them could not do it. I looked at the front desk guy, waiting for him to help them, and he did NOTHING. So I left what I was doing and I helped them myself. I, the guest, pulled up my suitcases through those steps. I kept looking at him and expecting him to say something but nothing happened. After that I couldn't help myself and had to say something, I was very pissed off, so I only spoke to the girls, who were very apologetic and thankful for what I did (which was nothing). I told them I was appalled at the fact that there is a man in the team and he did not help them or even tried to stop me, the guest, from having to do it myself. He just watched the whole scene, he wasn't even busy. Of course, his english was so bad he probably did not comprehend what I was saying to him... We called a cab and left, one of the girls walked us all the way out, I tried talking to her again about how rude I thought that had been but I don't think she understood.
This was an awful episode and sadly I would not stay here again.
When we got to the hotel, we were greeted warmly and offered a glass of champagne while our bags were taken to the room. We were given the room we requested, room 403, the Mist Room. Each room has a different design and this one appealed to us the most. To our surprise, the mist room, was quite interesting but not all the way functional. It barely has any natural light, it only has two small windows with no view so it is pretty dark in there. The bathroom is also interesting with a bear claw tub but it is not very functional as the shower part of the bathroom wets everything and you can open the window for the steam to get out. The mirror becomes completely fogged and thus renders itself unusable.
Upon check in we were also offered breakfast for the charge of the absurd amount of 3200 yen per person. We chose not to do breakfast in the hotel.
Everything else was average until we had to check out and I just cannot let this one down. I went down to check us out, and my husband was still getting his stuff together, so I requested for our luggage to be brought down. The day we checked in, a man carried our bags to our room (two big bags weighing 30 kg each). On our check out day, they sent a very skinny girl to get our bags. Because of the absurd design of this place, the lobby is about three steps up from the level of the service elevator commonly used to bring guests suitcases to and from the rooms. So this skinny girl open the door and couldn't possibly manage the bags over the three steps. She managed to do one with some trouble but no complaint, always smiles. At the same time I was at the front desk, checking out with the same guy who had brought our suitcases up to the room when we checked in (who, by the way, spoke barely any english). When the girl was trying to pull the second suitcase up the steps I noticed it and saw that the other very skinny Japanese girl wanted to help her and the two of them could not do it. I looked at the front desk guy, waiting for him to help them, and he did NOTHING. So I left what I was doing and I helped them myself. I, the guest, pulled up my suitcases through those steps. I kept looking at him and expecting him to say something but nothing happened. After that I couldn't help myself and had to say something, I was very pissed off, so I only spoke to the girls, who were very apologetic and thankful for what I did (which was nothing). I told them I was appalled at the fact that there is a man in the team and he did not help them or even tried to stop me, the guest, from having to do it myself. He just watched the whole scene, he wasn't even busy. Of course, his english was so bad he probably did not comprehend what I was saying to him... We called a cab and left, one of the girls walked us all the way out, I tried talking to her again about how rude I thought that had been but I don't think she understood.
This was an awful episode and sadly I would not stay here again.
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Date of stay: January 2015Trip type: Traveled as a couple
Rooms
Service
Sleep Quality
Room Tip: good luck!
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Hi, no idea either. In fact I looked on their site and couldn't find where it said that. However, it's a really good hotel, friendly and in a good place.
You would have to email the hotel directly- I'm merely a past patron who reviewed it - good luck!
"If you are using Uber in Kyoto check the charges. They use taxis who carry a booking fee. Taxi is very reasonable if there are more than two"Read full review
"The roof terrace is nice and staff will bring drinks up from the bar. Very well appointed rooms."Read full review
"Don't expect a knowledgeable bar tender and language might be a challenge if you need a lot of help."Read full review
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PRICE RANGE
$156 - $332 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the screen hotel kyoto, screen hotel kyoto
LOCATION
JapanKinkiKyoto PrefectureKyotoCity Center / Kawaramachi / Karasuma / Shijo Omiya
NUMBER OF ROOMS
13
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Frequently Asked Questions about The Screen
Which popular attractions are close to The Screen?
Nearby attractions include Ippodo Tea Kyoto (0.2 miles), Gyogan Temple (0.07 miles), and Jyo Nijima's Old House (0.1 miles).
What are some of the property amenities at The Screen?
Some of the more popular amenities offered include a rooftop bar, free wifi, and an on-site restaurant.
Which room amenities are available at The Screen?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Screen?
Guests can enjoy a rooftop bar, an on-site restaurant, and a lounge during their stay.
What are some restaurants close to The Screen?
Conveniently located restaurants include Saishuan Shiraki, Hafuu Honten, and Trattoria Macedonia Yuki.
Is The Screen located near the city center?
Yes, it is 0.8 miles away from the center of Kyoto.
Are any cleaning services offered at The Screen?
Yes, dry cleaning and laundry service are offered to guests.
Which languages are spoken by the staff at The Screen?
The staff speaks multiple languages, including English and Japanese.
Are there any historical sites close to The Screen?
Many travelers enjoy visiting Fushimi Inari-taisha Shrine (3.5 miles), Kiyomizu-dera Temple (1.8 miles), and Sanjusangendo Temple (2.0 miles).