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Arashiyama Benkei

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34 Sagatenryuji Susukinobabacho Ukyo-ku, Kyoto 616-8385, Kyoto Prefecture
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1 room 1 adult
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Arashiyama Benkei
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99 Reviews from our TripAdvisor Community

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Brisbane, Australia
Level Contributor
19 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Absolutely amazing. From the moment we arrived we were filled with wonder and delight at the beautiful gardens, interior of the hotel as well as the beautiful rooms and fantastic meals provided. If you want to experience traditional Japanese meals and hospitality this beautiful accommodation is the spot. All of the staff were amazingly helpful, and if they had any... More 

Helpful?
Thank KatiHooper
benkei-staff, 広報担当マネージャー at Arashiyama Benkei, responded to this review

Dear KatiHooper, We are really grateful to see your review and also truly appreciate with your rating to our Ryokan. There are many points that you have mentioned in the review with great impression about Arashiyama Benkei. As we are trying our best of best to provide the authentic Japanese hospitality even though sometime we have a little difficulty of... More 

Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

This was, by far, the best travel experience we ever had. The friendliness and servant spirit of this place got us tear in our eyes when we left. Even with our dietary restrictions on some sea food types they went on to provide us a delightful and unforgettable experience. Magic. This place is a magical one.

Review collected in partnership with this hotel

Helpful?
Thank Tennyson P
benkei-staff, 広報担当マネージャー at Arashiyama Benkei, responded to this review

Dear Tennyson P, "Simply Amazing" It is very simple, but the biggest tribute for us. We are just grateful that you had unique "Ryokan experience" here at Arashiyama Benkei. The Experience you only can have at Ryokan like us. Please feel the Arashiyama Benkei as your home and select us again in near future. We are very much looking forward... More 

Hong Kong
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 2 weeks ago

Room size is amazingly small but very pricey, amenities are simple and nothing worth sharing. Food wise, nothing impressive both dinner and breakfast! Staff friendly but not helpful, bad in verbal and written communication! I needed to enlist help from the concierge teams of Intercontinental Osaka (whilst I stayed in Osaka) and Kyoto Okura (whilst I stayed in Kyoto) to... More 

Review collected in partnership with this hotel

Helpful?
4 Thank 428joycec
benkei-staff, 広報担当マネージャー at Arashiyama Benkei, responded to this review

Dear 428joycec, First of all, we thank you for the review. It is quite shocking review but we would face to the things you have mentioned in your review. I assume that you have chosen our river-view room which isn't spacious, but it is the our room only for 2 people. We have superior and deluxe family room which is... More 

Los Angeles, California
1 review
5 of 5 stars Reviewed 3 weeks ago

Arashiyama Benkei was a great experience it was the highlight of our Japan trip. They were extremely attentive and paid close attention to our needs.The dinner and breakfast was also wonderful, very Japanese, which is something you should experience. The location is perfect as it is close to the store/shops/restaurants when you need them and far away enough to enough... More 

Review collected in partnership with this hotel

Helpful?
Thank heather p
benkei-staff, 広報担当マネージャー at Arashiyama Benkei, responded to this review

Dear heather P, Thank you very much for reviewing us especially the word with "Great Experience". Our Ryokan's motto is to provide the authentic Japanese ryokan experience. We really grateful that you have enjoyed every piece of our hospitality. Please visit us again for your next trip in KYOTO. We are always here for you. Very Truly Yours, Arashiyama Benkei More 

Adelaide, Australia
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 4 weeks ago

Arashiyama Benkei is a lovely place to stay with nice views of the river and mountains and is located close a few attractions. Dinner and breakfast was delicious and almost too beautiful to eat. Almost. The ladies who looked after us were warm and kind and answered our questions to the best of their abilities which really gave us a... More 

Helpful?
Thank Chanel S
benkei-staff, 広報担当マネージャー at Arashiyama Benkei, responded to this review

Dear Chanel S, First of all, Thank you very much for selected our ryokan for your special occasion. Your review have got the pin point of our ryokan's attraction. We are proudly established ryokan with cuisine, onsen and providing authentic Japanese cultural experience to our dearest guests. We hope you to coming back to us again like your home in... More 

Hong Kong
1 review
5 of 5 stars Reviewed January 4, 2016

Staff are very nice and thoughtful, good english speaking. Meals (Dinner & Breakfast I tried) are delicious! The room has excellent view to the river. Quiet but just walking distance to the spots around!

Review collected in partnership with this hotel

Helpful?
Thank adac861
benkei-staff, 広報担当マネージャー at Arashiyama Benkei, responded to this review

Dear adac861, Thank you very much for selected us out of many other ryokans and hotels in Kyoto. And we are also grateful to receive your impression about our facilities, meals and location. As you've mentioned in your title of comment "thoughtful and warm stay, excellent experience", providing the "warm" stay with unforgettable authentic experience, that is what we here... More 

Saint-Genis-Pouilly, France
1 review
4 of 5 stars Reviewed December 23, 2015

I chose this Japanese-style hotel because of good reviews for food. Actually food was very delicious. However, the table was not very relaxing since next dishes came before previous ones were done. It would have been better if service was slower. It was too bad that dining chairs were too low for me (~174cm) and caused a backache.

Helpful?
Thank harumakin
benkei-staff, 広報担当マネージャー at Arashiyama Benkei, responded to this review

Dear harumakin, First of all, thank you for your recent stay at Arashiyama Benkei!! And, things you have mentioned in your review, it is a valuable opinion for our service. Thank you very much. We hope that you will select us again for your next trip to Kyoto, and make sure to provide you a perfect stay in our ryokan.... More 

Brisbane
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed December 21, 2015

We loved our stay at the Arashiyama Benkei! A private onsen is available at a reasonable price for a 45min session. The staff were all so lovely and helpful. Dinner was served in our room And breakfast was served in the dining hall. The meals were beautifully presented and so decliious. The ryokan is located along the river with a... More 

Review collected in partnership with this hotel

Helpful?
2 Thank Lucy L
benkei-staff, 広報担当マネージャー at Arashiyama Benkei, responded to this review

Dear Lucy L, Thank you for your recent stay at Arashiyama Benkei!! We are much grateful to see your review and rating to our service. Especially, you have mentioned about our specialty keywords which are "Arashiyama"Onsen"Cuisine". Again, thank you very much!! We hope to see you again here at "Authentic Japanese Ryokan" ARASHIYAMA BENKEI to provide you a Perfect Stay!!... More 

HK
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed December 16, 2015 via mobile

We had a great time at Arashiyama Benkei. Although it took us some time to locate the entrance (assuming you are coming from the Saga-Arashiyama JR station, it is located on the street perpendicular to the Togetsukyo bridge, you just need to turn right from the main/busiest street where the bridge starts and go all the way in, it is... More 

Helpful?
Thank Hoburto
benkei-staff, 広報担当マネージャー at Arashiyama Benkei, responded to this review

Dear Hoburto, First of all, thank you for your recent stay at Arashiyama Benkei!! And, thank you very much for your detailed explanation for our ryokan's location and lots of suggestions. As we are Kyoto Cuisine Ryokan, we are much grateful that our guest have great experience with our specialized cuisine as well as the accommodation. All of our staff... More 

Singapore, Singapore
1 review
5 of 5 stars Reviewed December 14, 2015

This was easily the best accommodation we have ever put up at. The hosts were always polite and could anticipate and saw to every detail 3 steps ahead of our needs. The ryokan is also situated along the Oi riverbank, in a in the most scenic spot in Arashiyama overseeing Mt Arashi. We had some time finding our way there... More 

Review collected in partnership with this hotel

Helpful?
Thank Rachel L
benkei-staff, 広報担当マネージャー at Arashiyama Benkei, responded to this review

Dear Rachel L, Thank you for your recent stay at Arashiyama Benkei!! We are much grateful to see your review and rating to our service. In your review, you have mentioned our service and location. It will surely help our potential guest from all over the world. Again, thank you very much!! We hope to see you again here at... More 

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Staying in Western Kyoto

Neighborhood Profile
Western Kyoto
Western Kyoto is home to some of the city's best eccentricities. Kyoto's Saga-Toriimoto Preserved Street takes visitors back in time to the Meiji Period, where old homes have been transformed into tea houses and eateries. Pleasure boats drift down the riverbank, under wooden bridges that beckon nature lovers to hiking trails and botanical walks. The area's famously tall bamboo groves, monkey park, and impressive vistas during the Hanami cherry blossom viewing season mean that it is busiest in warmer months, though also gorgeous in the fall, when the mountains and hills along the banks turn multi-colored. Historic and engaging, even the rail cars in Western Kyoto seek to exemplify its traditional nature and scenic beauty. Many people, including natives, come to visit the 1,200 rakan statues at the Otagi Nenbutsuji Temple, which is still in use as a religious site.
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