Kamogawa Nijo-Ohashi Hotori, Nakagyo-Ku, Kyoto 604-0902 Kyoto Prefecture
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Room & Suite (666)
Dining (284)
About
#26 of 597 hotels in Kyoto
Location
4.8
Cleanliness
4.9
Service
4.7
Value
4.3
The Ritz-Carlton, Kyoto, the first luxury urban resort in Japan, sits serenely on the banks of the Kamo river, with sweeping views of the famous Higashiyama mountains. The resort in Kyoto features 134 guest rooms and suites, four restaurants and bars, The Ritz-Carlton Spa, and four different types of banquet rooms ranging from corporate dinners, to meetings, exhibitions and private events. It also boasts a unique partnership with Pierre Hermé Paris, creator of Haute Pàtisserie, showcasing popular creations and introducing an exclusive range of signature desserts. Blending the centuries old traditions and rich culture of Japan's ancient capital with modern luxury, The Ritz-Carlton, Kyoto brings to life the cultural heart of Japan. The hotel is in close proximity to Kyoto's popular downtown areas including Gion, Pontocho and the city's retail and entertainment district.
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Property amenities
Paid private parking on-site
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Babysitting
Children Activities (Kid / Family Friendly)
Parking
Wifi
Hot tub
Pool / beach towels
Indoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Airport transportation
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Steam room
24-hour security
Baggage storage
Concierge
Gift shop
Newspaper
Shops
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Ironing service
Shoeshine
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Room features
Bathrobes
Air conditioning
Housekeeping
Room service
Safe
Coffee / tea maker
Flatscreen TV
Bath / shower
Seating area
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Complimentary toiletries
Hair dryer
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Room types
City view
Landmark view
Bridal suite
Non-smoking rooms
Suites
Family rooms
Smoking rooms available
Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
City View
Languages Spoken
Chinese, Japanese
Location
98Great for walkers
Grade: 98 out of 100
429Restaurantswithin 0.3 miles
91Attractionswithin 0.3 miles
Contact
Kamogawa Nijo-Ohashi Hotori, Nakagyo-Ku, Kyoto 604-0902 Kyoto Prefecture
Name/address in local language
Getting there
Rental CarsSee rental cars from $45/day
1610Reviews23Q+A100Room tips
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+1
To say the property is beautiful is an understatement. I got so attached to the hotel that it made me very sad to leave. It put us in a world of relaxation throughout our whole stay. The room in general was very luxurious, although a little cramped in the bathroom and hallway. The water pressure was just right, and there was ample closet and storage space. The view and balcony facing Kamogawa river can not be beaten and made waking up every morning to that view feel very special. The interiors of the common areas especially the Locanda restaurant and the lobby lounge leading to the basement floors, even the hotel entrance, are works of art. I could not stop taking photos. Absolutely beautiful. The staff of the hotel are likewise reasons for making our stay memorable. They made sure we had everything we needed and made us feel at home and very valued as guests. Special mention to Janie, Shotaro, and the lady (who worked at the bar in the evening of Feb 18), of Locanda, as well as Minami who checked us in, for doing an amazing job. My only minor issue is the breakfast selection. I wish there were more variations since breakfast was only served ala carte. I also wish the hotel had its own onsen. Another great thing worth noting was the in-room dining, as the delivery of food was the fastest I have ever experienced in my life. Additionally, the hotel is 1 or 2 blocks away from the bus stop so going around Kyoto was generally a breeze, except to and from Kyoto Station where taking a cab is more convenient.…
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Date of stay: February 2023Trip type: Traveled as a couple
Room Tip: You must get the room facing Kamogawa river, and a huge plus if you can get the room with a...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
リッツ・カールトンの滞在でここまでがっかりしたのははじめてです。私だけでなく同伴者に対するレセプションまわりスタッフの不躾な態度に非常に傷つきました。２度目は無いです。 部屋から電話して『昨晩のお酒が残っているので、朝食はサラダだけいただきたいのですが？』というリクエストにも、『通常、セットメニューからお選びいただいています』の一点張りで、それは『できません』の別の言い方にすぎないのではと、少し呆れました。 Forbesで評価されていたのを信頼してきてみましたが…自分でもっとリサーチするべきでした。ゲスト目線にたった暖かいホスピタリティーを期待するならば、再考される事をお勧めいたします。 I never expected to get hurt from staying at the Ritz Carlton. I’m an ambassador elite member so I have at least some experience of Ritz Carlton. Out of all these, this clearly was the worst and I would never ever go back there. They not only treated me terribly but disrespected my partner. That left a deep scar which would take us a long time to heal. I am well aware that this hotel won Forbes, we trusted their rating but we now know we should have been more careful. Anyhow, I would really urge you to reconsider if you are looking for truly warm hospitality.…
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Date of stay: February 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Naoto Kawabata, Guest Services / Front Office at The Ritz-Carlton, Kyoto
Responded 4 weeks ago
Londoner1225様 この度は、数あるホテルの中より私どもザ・リッツ・カールトン京都にご宿泊を賜り、洵にありがとうございました。 また、貴重なお時間を割いていただき、TripAdvisorへとご意見をお寄せいただいておりますことにも重ねて御礼申しあげます。 しかしながら、過日のご滞在におきまして、私ども従業員の接遇の至らなさにより、Londoner1225様はもとより、お連れ様へもご不快なお気持ちを抱かせてしまうこととなってしまいましたことこの場をお借りし、お詫び申しあげます。 また、ご朝食のお問合せへの応対に関しましても、Londoner1225様のご指摘はごもっともであると切に承知しており、お客様の目線に立ったおもてなしをご提供することが叶いませんでしたこと、非常に残念な気持ちでいっぱいであると同時に、ただただ申し訳のない気持ちでいっぱいでございます。 折角、私どもへご期待をお寄せいただき、弊館をお選びいただいき、また、リッツ・カールトンでは、心のこもったおもてなしと快適さを提供することをもっとも大切な使命とこころえておるにも関わりませず、かかるご滞在においてこれらをご提供できませんでしたこと大変心苦しく、責任者として猛省をいたしております。 Londoner1225様より頂いておりますご意見は、手前勝手ながら全社において共有いたしまして、直ちに今後のオペレーションの改善、および全従業員の再教育を図ってまいります。 そして、再びLondoner1225様をお迎えできますことが叶います日には成長した姿をお見せできますようすべての紳士・淑女が日々精進してまいりますことをお約束いたします。 立春を迎え、暦の上では春とは雖もまだまだ余寒の折、ご体調などお崩しになりませぬようご自愛専一になさってくださいませ。 改めまして、今回のご宿泊ならびに、TripAdvisorへとご意見をお寄せいただきましたことに御礼を申しあげます。 ザ・リッツ・カールトン京都 宿泊部 フロントデスク スーパーバイザー 川畑 直人
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Ritz-Carlton has been a well-known worldwide brand name for it's high standard of property maintenance and customer service. Yet, none of the these met my expectation during my stay at The Ritz-Carlton, Kyoto in mid December, 2022. After entering the room, I immediately spot a cartoon character sticker, which obviously was not a part of the room decor and was probably left by the previous room guests, at the corner of sliding door next to the room entrance. Plus, water stain can be founded at the surrounding of bathtub. While these flaws might not cause huge impact on the overall customer experience, I was shocked by how the staff take feedback from customer and I believed that my comments on the housekeeping issue of the room was delivered but not received by the Hotel. My friend and I dined in Kaiseki, the Michelin-Star restaurant at the Hotel during our visit. The quality of food was acceptable but the service and overall dining experience were, again, disappointing. Not mentioning that the staff mixed up the courses of the dinner set, they started to wash the teppanyaki plate while guests were still enjoying the meals. From my perspective, tidying up and doing preparation work for the next day within business hours are reasonable and acceptable practices. However, cleaning the place or facilities with detergents before guests finish their meals would definitely affect the dining experience of customer. The Hotel was equipped with a tranquil swimming pool at the basement. The swimming pool and sauna were worth visiting yet the changing room was a bit messy and untidy. In my opinion, The Ritz-Carlton, Kyoto was an overpriced and overrated hotel which failed to create a pleasant staying/dining environment through understanding customer needs and expectations. Staff members were too task-oriented that they focused on how to get things done instead of offering high-quality service and valuing opinion from customers. I would not recommend this hotel to anyone who plan to visit the city.…
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Date of stay: December 2022
Location
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Gilles Perrin, Other at The Ritz-Carlton, Kyoto
Responded Jan 16, 2023
Dear eu52956267, Thanks for taking the time to write a review about your stay at The Ritz Carlton Kyoto and most importantly thanks for staying with us and sharing your valuable comment. Please accept our sincere apology for not meeting your standard during your meal at Mizuki as well as room cleanliness. We will definitely look into it and review our process and recipes. Those valuable feedback are very beneficiary for us and can only help us to improve our guest experience. Once again thanks for staying with us and sharing your comments. Best Regards Gilles Perrin Director of Food & Beverage
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The two-nights stay at this property was nothing short of perfect. Starting from the welcome and registration procedure, for which we would like to point out Naomi Sakamoto, Loyalty Manager, to an outstanding sushi dinner, greatly performed by Sushi Chef, Tomohiro Goda, on to the highly attentive Housekeeping crew. Our stay was rounded up with a Tempura Lunch, performed by Sous Chef Takashiro Hayashi, who not only magically prepared our dishes, but also artfully painted some of the ingredients on a colorful menu. Well done, team - we’ll be back!
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Date of stay: October 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
+1
We arrived at the Ritz Carlton Kyoto early as we scheduled the “Japanese Sweets” activity and were pleased to find that we could check in beforehand. Bonvoy Platinum late check out was also granted. Check in was smooth and comfortable, and my daughter really enjoyed the conversation and the Ritz Kids activities she was given. The service from the Ladies and Gentlemen at The Ritz Carlton Kyoto is excellent, friendly and attentive at all times, whether walking through the lobby, getting a taxi, or dining in the restaurants. They also pay very close attention to children and make sure they are enjoying themselves. We reserved three activities at the hotel: Japanese Sweets making, Ritz Kids Night, and Cycle Kyoto. All of these were excellent and highly recommended. The Japanese Sweets activity included an explanation and demonstration from a local sweets chef, and we were also able to participate and make our own, followed up with a bowl of matcha. My daughter especially enjoyed the Ritz Kids Night, which included a treasure hunt, origami, balloon animals, and more. I would highly recommend this free activity for anyone with children. The Cycle Kyoto activity includes a tour of your choice of temple or shrine, with a short guided tour. Excellent and again, free. Families with children are very welcome here, and there are plenty of services and activities available. Besides the Ritz Kids Night mentioned above, the children’s room service menu and menus in the restaurants are quite good, with lots of options available. Children are encouraged to interact with the staff, and they are very nice about presenting stickers for their Ritz Kids passports as well as free ice cream from the front desk. Room amenities for children are limited though (just a toothbrush, body sponge, rubber duck), it would have been convenient to have a stepping stool available as it’s impossible for children to reach the bathroom sinks on their own. Food at the hotel is quite good. We had breakfast on each day during our stay, as well as a kaiseki dinner at Mizuki. The hotel is also very good about catering to vegetarians. All of my meals were prepared vegetarian and were delicious. There was no breakfast buffet available during our stay so I felt the Western breakfast was not very filling. The French toast was tiny and pastries are limited to only one piece. My only issue during our stay at The Ritz Carlton Kyoto was with our room. We were “upgraded” to a “Garden Room” however, this was hardly an upgrade. Take note that our “garden” was a small space outside the window with a tiny bed of stones, a square light, and bamboo fence. It was absolutely nothing like what is pictured on the website, with no stone lantern, no greenery whatsoever, and absolutely no space. It’s tiny and makes you feel extremely confined. I honestly feel that this room was more of a downgrade. Very disappointing. Additionally, I wish that whoever assigned us our room considered the fact that we were traveling with a child, as there was no sitting area, no sofa or anything for a child to sit on. There was a table and two adult sized chairs but not safe or comfortable enough for a child to spend much time on. And lastly, besides being downgraded to a Garden Room, the room smelled of various odors throughout the day, often times it was an unpleasant odor like dirt or rotten foliage and other times it was kitchen odors, it smelled like they were cooking steaks right next door. As a Bonvoy Platinum member, I really wish they would have been a bit more generous with an upgrade and room assignment (especially since the hotel was extremely quiet and empty during our stay). Though we felt appreciated as hotel guests, I hardly feel appreciated as a Bonvoy Platinum member here.…
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Date of stay: July 2022
Rooms
Location
Service
Room Tip: If you reserve a Garden Room, confirm that it is like the ones pictured on the website.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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The hotel is as one would expect from Ritz Carlton: everything at the right place, making it extremely comfortable without being posh. Ideal location, at walking distance from touristic sites and charming restaurants on the river. Super friendly staff; easy arrival process; lovely rooms, with fantastic amenities; very good breakfast; nice bar etc. Sole “negative” points to note: 1. Choose your room well. Half the rooms have a wonderful view on the river; the other half have no view at all. 2. Very limited spaces outside, which is a bit of a pity considering that the hotel is literally on the river. I can only recommend to the GM to create a nice informal terrace outside
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Date of stay: June 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The best service that I ever had, located next to many convincing travel and plus with attractions near by, food wow amazing and option of breakfast and dinner very important and they did great, staff wonderful, if have a chance to visit Japan again in this part will definitely comeback
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Date of stay: June 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Amazing hotel with the finest staff I've had the pleasure of meeting. We had an incredible room with a view of the Kamogawa river. The indoor pool was quiet and extremely relaxing with a private waterfall type view from the pool. Food was excellent with a good selection and one of the best fish sandwiches I've ever eaten. I hope to return again.
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Date of stay: July 2021
Rooms
Cleanliness
Service
Room Tip: We loved our river view room!
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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+1
A truly incredible experience.... Our stay at the Ritz Carlton Kyoto started with a very warm welcome by Simon and the team. A welcome drink and some interesting tidbits about the hotel and it's history, then to our room. We stayed in a suite facing the Kamogawa river, an absolutely breaktaking view of the river and the mountains surrounding Kyoto. During our stay we were impressed not only by the hotel itself (world class), but with the people. Alex was there to welcome us thru our stay, and helped to arrange what would prove to be a unforgettable dinner experience at Mizuki. Kojima-san's passion for the art of preparing tempura led to some great conversations. And the extra special touch by Miura-san and team who prepared a welcome message at our seat now, being framed and soon to hang our wall at home. The property, the room, the prime location within steps of Gion, temples, shops and more, are all unrivalled...but what makes the difference, is the "touch". We've stayed at many hotels in the Marriott group but this was in a different league of its own. The hotel is amazing, a blend of traditional Japanese culture arranged in a modern, east meets west way. But the magic isn't in the "what" -- it's in the "how", and most importantly, the "who". Thanks to the GM, Xavi and the team at the Ritz Carlton Kyoto for leaving us with a memory which will stay with us long after we checked-out...we look forward to coming back one day soon. If you're looking for a truly 5-star Kyoto experience, this is it. Paul…
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Date of stay: June 2021
Location
Cleanliness
Service
Room Tip: Ask for a room facing the Kamogawa
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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+1
Winter before pandemic, I and my partner visited Kyoto and it was our chance to experience Category 8 of Marriott intl. During the cold weather outside once we arrived we felt so warm from thier hospitality. Mr. Ray introduced us ahead to do in room arrival process and discussed about how we experience the city. Super touch at very first moment here. The hotel is very nice and homey with wood decoration. With a superb macaron outlet, pierre herme was greeted you at the door. We enjoyed the michelin star restaurant 'Misuki' with flawless culinary experience ever. This was our great memorable trip. RC Kyoto is second to none. Recommended.
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Date of stay: March 2020Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
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PRICE RANGE
$1,084 - $2,237 (Based on Average Rates for a Standard Room)
LOCATION
JapanKinkiKyoto PrefectureKyotoCity Center
NUMBER OF ROOMS
134
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Claim Your ListingTHE RITZ-CARLTON, KYOTO - Updated 2023 Prices & Hotel Reviews (Japan)
Frequently Asked Questions about The Ritz-Carlton, Kyoto
Which popular attractions are close to The Ritz-Carlton, Kyoto?
Nearby attractions include Ippodo Tea Kyoto (0.2 miles), Honnoji Temple (0.3 miles), and Gyogan Temple (0.3 miles).
What are some of the property amenities at The Ritz-Carlton, Kyoto?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at The Ritz-Carlton, Kyoto?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Ritz-Carlton, Kyoto?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at The Ritz-Carlton, Kyoto?
Yes, paid private parking on-site is available to guests.
What are some restaurants close to The Ritz-Carlton, Kyoto?
Conveniently located restaurants include Trattoria Macedonia Yuki, Fortune Garden Kyoto, and Le Bouchon.
Are there opportunities to exercise at The Ritz-Carlton, Kyoto?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does The Ritz-Carlton, Kyoto have airport transportation?
Yes, The Ritz-Carlton, Kyoto offers airport transportation for guests. We recommend calling ahead to confirm details.
Is The Ritz-Carlton, Kyoto located near the city center?
Yes, it is 0.8 miles away from the center of Kyoto.
Are any cleaning services offered at The Ritz-Carlton, Kyoto?
Yes, dry cleaning and laundry service are offered to guests.
Does The Ritz-Carlton, Kyoto offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.