Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
Reflects recent average nightly prices reported by our partners, and may not include estimated taxes or fees. Price at checkout may differ.
Cheaper
Average
Higher
About
4.5
#98 of 345 hotels in Kyoto
Location
4.3
Rooms
4.7
Value
3.9
Cleanliness
4.6
Service
4.4
Sleep Quality
4.4
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
The Westin Miyako Kyoto provides memorable moments of understated elegance, luxury and considerate service. Located in the ancient city of Kyoto, Japan, you can explore nearby museums, music halls, zoos, historical temples and shrines, including the Nanzenji, Heian Shrine, Eikando and Ginkakuji. At the end of your day, settle into well-appointed hotel rooms and suites with complimentary Wi-Fi, flat-screen TVs and 24-hour room service. Embrace all Kyoto, Japan, has to offer at The Westin Miyako Kyoto.
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
The location was great for exploring the Higashiyama temples. Kyoto is a very spread out city so it is hard to get to all locations easily- Higashiyama however has a substantial concentration of temples and the setting is quite idyllic. We split our party between Kasuien and the main building and appreciated that option. Although Miyako Kyoto was great overall, Kasuien really did stand out with its beautiful rooms and bath. The room was spotless and the smell of wood that permeated it was memorable. The bath, in particular, with volcanic water option, and natural lighting, was spectacular. We caught Kyoto in a cold spell and saw some snow in March, and the room was a bit cool - but the temperature was perfect for restorative sleep in the fluffy cozy bedding. The conveniences of a modern hotel (including great new fitness facilities; pool; extensive buffet breakfast with beautiful views of the city and mountain) combined with the luxury of a ryokan in a convenient location was quite unique to the hotel and much appreciated. We did wish the lounge was open more often (it was only open at 10 a.m. most days; and closed for breaks many times) to make it more convenient to get beverages. The new onsen with hot spring water was also nice, if relatively basic. All in all, a classic, historic, comprehensive hotel, great especially for families or larger groups with various needs and interests.
Read more
Date of stay: March 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from マネージャー フロント, Guest Services / Front Office at The Westin Miyako Kyoto
Responded Jun 21, 2024
Thank you very much for choosing The Westin Miyako Kyoto for your recent stay. Our hotel is located in the Okazaki area of Kyoto, renowned for its abundance of temples and shrines, and historically significant as a key base for the Tokugawa Shogunate. Following the Meiji Restoration, as Kyoto citizens lamented the city's lag in modernization compared to Tokyo, they undertook the ambitious project of bringing water from Lake Biwa to Kyoto, a pioneering effort 130 years ago. This initiative gave birth to Japan's first hydroelectric power plant and water purification facility, alongside the introduction of electric trams and numerous domestic exhibitions. Today, this area stands as a celebratory space combining historical buildings with modern architectural heritage. 130 years ago, The Westin Miyako Kyoto was established, embracing its historical roots. Designed over five decades by the renowned architect Togo Murano, both "Kasuien" and the main building were hailed as masterpieces. Recently, in line with Murano's visionary legacy, we have completed extensive renovations to ensure these landmarks are preserved for future generations. Notably, we have introduced "Spa KACHO," Kyoto's largest spa covering 2,100 square meters, featuring natural hot springs excavated from within our grounds. The new "Kasuien" faithfully incorporates Murano's original design, extending these hot springs directly into guest rooms, where bathtubs crafted from "Maki" wood emit a rich aroma. We are committed to continuously enhancing our hospitality, striving to provide a richer experience beyond our exceptional facilities. We invite you to visit Kyoto throughout the seasons, where its captivating charm awaits. We eagerly await the opportunity to welcome you back.
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
These reviews are machine translated from their original language. Show machine translations?
I would like to stay at this hotel again. This time, I took a bus from Itami Airport to Kyoto Station Hachijo Exit, and there was a hotel shuttle bus nearby, so I was able to get on with about a 5-minute wait. The hotel bus runs every 30 minutes and can be used without a reservation. It took about 20 minutes from Hachijo Exit to arrive at the hotel. The spacious entrance makes you feel relaxed. There are 4 elevators, so you can get there without waiting. My room was on the 6th floor, but there was also a direct elevator to the natural hot spring, pool, and fitness center on that floor, which was very convenient. The large public bath was more luxurious than I expected, and there was a semi-open-air bath, so I was able to really relax. There was a wide variety of breakfast options, so I had to take a look around first before eating, otherwise I would overeat. Needless to say, the taste was delicious. There are no shops around the hotel, but there is a convenience store about 6 minutes walk away. If you don't mind walking a little, it's convenient for going to Nanzenji Temple and Kiyomizu Temple. A taxi to Yasaka Shrine or Gion costs over 1,000 yen, but taxis in Kyoto are friendly and recommended. The rooms, breakfast, and facilities were so great that I wanted to visit every month.
Read more
Date of stay: February 2024Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I stayed here using an AMEX certificate. I decided to stay at the Kyoto Westin because guests are provided with breakfast service. I traveled by train, and wanted to take the shuttle bus from Kyoto Station to leave my luggage before sightseeing, so I arrived at the hotel in the morning. As soon as I got off the shuttle bus, I was greeted by the hotel doorman and staff and left my luggage there, which I didn't feel was so polite these days. Maybe it was before check-in, but I felt that the staff was short-staffed and services like this had deteriorated due to the coronavirus pandemic, so I received a very warm hospitality and had a comfortable stay. Also, even though it was a Saturday, I was upgraded to a room with a Heiankyo view and was guided to use the lounge for breakfast, which was very satisfying. I especially liked SPA Kacho. It is a very luxurious space. The dressing room is wonderful in that it is designed to ensure personal space, and it is well-cleaned, so it feels clean and comfortable. It is a semi-open-air bath, but it is quite spacious, so even though it was crowded, I didn't feel cramped and I was able to relax and relax. I heard that the restaurant has a good buffet breakfast menu, so I would like to try the restaurant next time.
Read more
Date of stay: September 2023
Value
Location
Service
Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The beautiful renovated property is totally different than when I stayed last time 8 years ago. The rooms are modern and super classy, certainly the nicest Westin room I've stayed in. The dining / breakfast is stellar. And the biggest selling point, which for some reason seems undersold in their marketing, is the new onsen spa, which uses actual natural onsen waters. It is like a Roman caldarium palace and begs to be seen. It was truly the highlight of my stay.
One (not so small gripe) though that would make me hesitate to choose it again.
I had to arrive to Kyoto fairly early (9:30am). When I arrived the check-in staff literally looked at me like they had seen a ghost, and kept looking at their watches when I said I wanted to check in. I didn't expect my room to be ready, but they wouldn't even check to see if there was a room ready for me, and didn't take down my name, passport details, etc. I am a Marriott Bonvoy Titanium member, and would have expected at least a (half-hearted) effort to find an open room. I was then sort of escorted out of the hotel once they let me drop off my luggage in a way that felt really pushy.
Maybe I had a bad experience, but it seemed totally unnecessary and something I've never experienced in a Westin property. I had chalked it up to a Japanese thing but then in the rest of my three-week trip any time I arrived early hotels made an effort to accommodate me.
Read more
Date of stay: November 2022
Value
Location
Service
Trip type: Traveled solo
Room Tip:Don't expect to check into your room a minute before 3pm!
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 裕司 大澤, Guest Services / Front Office at The Westin Miyako Kyoto
Responded Dec 17, 2022
First of all, we would like to express our sincere apologies for your disappointment in our hotel and for not meeting your expectations. As you have pointed out, the check-in staff should have been there for you, even if you arrived early, to find and prepare a room for you so that you could relax in your room as soon as possible. The staff lacked the compassion, kindness, empathy, and imagination that every hotel staff member should have for you. We sincerely apologize for this. I will ensure that management and all staff members reaffirm and reinforce the poor service you have pointed out. Management and all staff will reconfirm and work to improve the situation so that we can meet the expectations of our guests as a Westin brand. Once again, I would like to express my deepest apologies for the inadequacies in our service and management. Sincerely yours, Yuji Osawa Manager Front Office The Westin Miyako Kyoto
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Excellent hotel. Great room (had a junior suite) with a fantastic view. Staff was friendly and helpful (but a bit understaffed). The bath spa was amazing -brand new! We made the mistake of ordering room service for dinner. The food took nearly 1 hour to arrive and everything was cold. Had breakfast in the restaurant the next morning (also understaffed). The poached eggs were overcooked and hard and the scrambled eggs were undercooked and runny. Recommend eating "outside" of the hotel. Other than that, I highly recommend this hotel.
Read more
Date of stay: April 2021
Value
Cleanliness
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 石橋 道也, お客様サービス / フロント オフィス at The Westin Miyako Kyoto
Responded Apr 26, 2021
Dear Mattsumoto-san, Thank you very much for staying at the Westin Miyako Kyoto. We appreciate your compliments about our guest rooms, spa and service. However, we really apologize for the inconvenience that we had not met your expectations at your room service dinner, and egg meal of breakfast in the restaurant. We’d like to improve our quality of food & beverage service and meals in future. We look forward to serving you again at your next trip to Kyoto. Please take good care of yourself. Sincerely, Tatsuya Yasui Manager – Food and Beverage The Westin Miyako Kyoto
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The spa and member lounge were notoriously bad, but I made a reservation to stay there. but it was a mistake. The lounge was crowded and I was told that it was too noisy when I was talking with my friends. I was sitting next to her, so it wasn't loud. Many people didn't know that the lounge is a place to have a good time talking. Also, I had asked about problems with children, phones, etc. and the hotel replied that they would improve So I used it with peace of mind. but in Japan, do they bring plastic bottles into the spa? I spilled water from a plastic bottle in my mouth into the bathtub, and even though the corona has calmed down, it is still filthy! Spilling water in the sauna would be even more filthy! First hotel I've ever been to that allowed me to bring in plastic bottles and it was filthy! Even Westerners know Japanese manners such as not bringing in towels, but why can't the Japanese? I have stayed in Tokyo and Kobe, and all of those hotels do not allow plastic bottles in the spa. The Westin was not a luxury hotel, but a Japanese onsen ryokan hotel.
Read more
Date of stay: May 2024
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from マネージャー フロント, Guest Services / Front Office at The Westin Miyako Kyoto
Responded Jun 21, 2024
Thank you very much for choosing The Westin Miyako Kyoto. We sincerely apologize for the discomfort you experienced during your recent stay. Firstly, we deeply regret the inconvenience caused by the crowded lounge. Additionally, we apologize for the noise complaint you received while conversing with your friends, which hindered your enjoyment. The lounge is intended to be a place where all guests can relax and enjoy themselves. We take your feedback seriously and are committed to improving the comfort and atmosphere of our lounge. Furthermore, we appreciate your feedback regarding the issue of plastic bottles in the spa. We acknowledge the significant concerns regarding hygiene, particularly in the bath and sauna areas. Your valuable comments have prompted us to review and reinforce our policies on plastic bottle usage to ensure proper hygiene standards are maintained. Please rest assured that we are dedicated to enhancing our services based on your feedback. We hope to provide a more comfortable and pleasant experience for you during your next visit. We sincerely hope that you will continue to favor us with your patronage in the future. Once again, we deeply apologize for any inconvenience and discomfort caused during your stay. Sincerely, Makoto Miyazaki Manager, SPA KACHO The Westin Miyako Kyoto
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This hotel was always good, but after their renovations before the Tokyo Olympic Games, they have now transformed this property into something spectacular. The rooms have a wet room which is like having your own private onsen! The decor is beautiful, and the rooms spacious. The facilities in the hotel are first class. The buffet is great and good value. But the real bonuses are location (on the eastern side of Kyoto close to Keage Incline, and the temples and shrines) and the shuttle bus (back and forth to Kyoto Station). Kyoto is the best place to be in Japan for tourism and accessibility; and the Westin Miyako is the best place to be in Kyoto!
Read more
Date of stay: March 2023Trip type: Traveled as a couple
Room Tip:There is a shuttle bus to/from Kyoto Station.
Cherry blossom season is busy, and expensive - but...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Service is excellent! The room is spacious. The hotel has a the facilities like gym, car park etc..The highlight will be the onsen!
They also welcome the kids with kids amenities and activities books.
The car park is not free but is flat rate for 1500 yen per day.
Breakfast is delicious and has a lot of varieties.
We requested the service to transfer our luggage from Kyoto to Tokyo hotel that we are staying. The arrangement is seamless and efficient. I just inform the check in staff when I checked in. On the day I was sending the luggage, all information already filled up and prepared for me, I just need to let them measure the luggage size and make payment during check out. The transfer of luggage is only taking 1 day from Kyoto to Tokyo. But to play safe, they will tell you they need 2 days.
The location is good. Is around 10 min to 15 min drive to most of the Kyoto attractions.
Definitely will stay back if we come back to Kyoto again.
Good job, Westing Miyako Kyoto team!
Read more
Date of stay: July 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from フロント マネージャー, お客様サービス / フロント オフィス at The Westin Miyako Kyoto
Responded Sep 4, 2023
Thank you for your excellent review and 100% rating. We're delighted you had a great stay with us. Your compliments on our service, spacious rooms, and facilities, especially the onsen, are much appreciated. We're glad your kids felt welcome with our amenities and activity books. Regarding parking, thank you for understanding the flat rate of 1500 yen per day. We're pleased you enjoyed our delicious breakfast options. Our luggage transfer service was designed to be seamless and efficient, and we're glad it met your expectations. Our location's convenience to Kyoto's attractions is a plus. We look forward to welcoming you back to Kyoto in the future. Thank you for acknowledging our Westin Miyako Kyoto team's efforts! Best regards,
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We arrived for two nights with high expectations as we stayed here ten years ago. This hotel is isolated if you want to walk to great restaurants, shopping or parks. However there is a subway station nearby, and a shuttle that operates between the hotel and Kyoto train station that is a positive. Staff are enthusiastic, willing to assist in any task. Rooms are recently renovated, modern and we were upgraded which was nice. But I save my greatest disappointment for the club lounge. I am a lifetime platinum Bonvoy member and have experienced the best and worst of club lounges around the world. This is one of the worst. Canapés are embarrassing in the lack of range, quality and substance. But it gets worse. Children no matter what age can attend throughout the cocktail and canapé servings. Battling children running around as if it were a crèche is not my idea of a serene, sophisticated club lounge. Now if you have a bevy of children, or you like to drink copious amounts of alcohol, this is your club lounge. However it’s just poor management to mix the two and expect a happy outcome. There are so many good options in Kyoto which is a fabulous place to visit, but unfortunately management have taken this hotel backwards in elegance and sophistication.it may be newly renovated but it’s not an oasis for couples.
Read more
Date of stay: March 2023
Value
Location
Service
Trip type: Traveled as a couple
Room Tip:Don’t book a club room if you are a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from 裕司 大澤, Guest Services / Front Office at The Westin Miyako Kyoto
Responded Mar 12, 2023
Dear Mr. Theo H Thank you very much for using The Westin Miyako Kyoto this time. We would also like to express our sincere gratitude for posting the valuable opinions that you felt during your stay. We sincerely apologize for the disappointment that our club lounge has caused you. As Mr. Theo H said, the club lounge should provide the space that many customers can enjoy, therefore we have decided to change the business form from April this year which already has been posted on our website, however we will continue to devote ourselves to providing the more comfortable space for our customers. Once again, I would like to express my sincerest apologies for your disappointment this time. We will take your words seriously and strive to become a hotel where our guests can enjoy their stay even more. If you have another chance, we would appreciate it if you could patronize The Westin Miyako Hotel Kyoto. We are looking forward to seeing you again. Best Regards, Yuji Osawa Manager, Front Office The Westin Miyako Kyoto
Read more
Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Westin Kyoto is located in a quiet neighborhood but east connected via the city metro. The rooms are very well refurbished with a touch of Japanese luxury. The city view suite looks over the entire Kyoto city, with Heian Shrine in sight! The breakfast is the best I’ve experienced in any hotels. There are so many authentic Japanese options which you’ll never expect in an international brand. The hotel onsen is quite large and there’s a semi open air onsen, perfect for winter! Definitely recommend Westin for travelers wishing for a semi secluded stay!
Read more
Date of stay: December 2022Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
There are more places to choose from in the Kyoto area.
PRICE RANGE
$262 - $714 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
the westin miyako kyoto hotel kyoto, westin miyako kyoto, westin kyoto, kyoto westin
LOCATION
JapanKinkiKyoto PrefectureKyotoCity Center
NUMBER OF ROOMS
266
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
Is This Your Tripadvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.
