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ANA Crowne Plaza Kyoto

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ANA Crowne Plaza Kyoto
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1,082 Reviews from our TripAdvisor Community

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Showing 448: English reviews
Cairns, Australia
2 reviews
5 of 5 stars Reviewed 1 week ago

We really enjoyed our recent 9 night stay in this hotel. The bed was huge and very comfortable and the room spacious, we had a couch and armchair making an extra sitting area even though we only had a standard double room. We had the buffet breakfast each day, arriving at all different times and there was always plenty of... More 

Helpful?
Thank marianking2016
Port Fairy, Australia
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 2 weeks ago

A very professional large hotel with attentitive numerous staff. Well located for many tourist attractions, shopping and some local eateries. We had a hire car and found the hotel parking facilities to be excellent - the best we have found so far in our 2 weeks in Japan.

Helpful?
Thank Jonkay2013
Brooklyn, New York
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago via mobile

I can't speak for the hotel, but my wife and I were recommended Nijo, the hotel's teppanyaki restaurant, as a place that might be able to accomodate my gluten allergy. If you have one, and are trying to travel through Japan, you understanding when I say how excited we were... as I'd basically been surviving off non japanese food and... More 

Helpful?
Thank Smurfalot
Sydney, Australia
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

The staff were lovely We had breakfast one morning which was very nice The room was a good size but a little dated Although the hotel was close to the castle it is a bit far out if you like going out at night The shuttle bus was a great sight to see especially after a long day sight seeing... More 

Helpful?
Thank Lisa K
Hong Kong
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 stars Reviewed 3 weeks ago

Contrary to the good hospitality of Japanese, the general attitude of the concerige and reception staff are much below average. When I asked about a map which I had taken before from the reception, a conceirge female staff insisted that there was no such map and gave me some other one. I told her that I got it before and... More 

Helpful?
Thank VTSM
IHGService, Guest Relations Manager at ANA Crowne Plaza Kyoto, responded to this review

Dear VTSM, First of all, thank you very much for your recent stay at our hotel. We are so sorry to hear about your experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. We hope to have the honor of serving you again should your travels bring you... More 

1 review
1 of 5 stars Reviewed 3 weeks ago

Old hotel, everything very old and like a museum. Everything must pay, need extra money. no worth chose this hotel. Even for drink, a mineral water must paid! can you imagine that. are we in the mars? The staff when i asking for help didnt helpful, different with the other hotl in Japan

Helpful?
Thank Hermansyah L
London, United Kingdom
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 3 weeks ago via mobile

If you miss the 1980s then this is the hotel for you!! For a positive the massage was excellent - that's where it ends Overall I was pretty astonished and it's like a time warp. Compared to crowne plaza causeway bay in Hong Kong (which is modern and nice) this is dated and badly needs a complete reno. The bathroom... More 

Helpful?
Thank SteveMyers23
IHGService, Guest Relations Manager at ANA Crowne Plaza Kyoto, responded to this review

Dear SteveMyers23, Thank you for writing a review of our property. We're glad the spa service our hotel provides is suitable to your liking. On the other hand, please accept our apologies for not meeting your expectations, especially with the overall condition at the hotel. Your comments are appreciated and will be used to improve our services and facilities. We... More 

Cancun, Mexico
Level Contributor
23 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
1 of 5 stars Reviewed 4 weeks ago via mobile

Spent three days at Hotel, dont understand why gym opens after 1pm not before. Checkout surprise..... I was enquiring why i was been charged extra for breakfast because my reservation stated that it was included. The cashier all of a sudden threatened tío calle the Police if I didnt pay!!!! At no point did I suggest that I wouldnt pay.... More 

Helpful?
3 Thank Javintheair
IHGService, Guest Relations Manager at ANA Crowne Plaza Kyoto, responded to this review

Dear Javintheair, Thank you so much for sharing your experience with our hotel. I would like to apologize for the inconvenience you have encountered with our staff during your stay. I would like to follow up on this situation that is why I have sent you a private message to obtain more information. I hope that you can respond at... More 

Bandung, Indonesia
Level Contributor
78 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed 4 weeks ago via mobile

The hotel was just across Nijo Castle, one of the attraction of Kyoto. The hotel design was classic & old-fashioned, yet still comfortable to live in. The room was small & compact but still ok. The bed & aircon was ok; I could sleep well. The problem was only when we went for breakfast. The booking was for 4 people... More 

Helpful?
Thank gabywhee
Level Contributor
56 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

I won't recommend this hotel. It is just cross the street from the Nijo Castle. Very convenient to visit Nijo; however, the room is too small. The bed is not comfortable at all. The quality of bed is not Crowne level, like the one at B&B. It should be upgraded ASAP.

Review collected in partnership with Windows 10 app

Helpful?
Thank Thomas C
IHGService, Guest Relations Manager at ANA Crowne Plaza Kyoto, responded to this review

Dear Thomas C, Thank you for taking the time to write a review about your stay with us. We are pleased to know that you found our location to be very convenient. However, we would like to apologize for falling short of your expectations regarding our room size and beds. Reviews like yours are very valuable as they enable us... More 

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Staying in City Center

Neighborhood Profile
City Center
No district of Kyoto is quite as representative of its blended nature as the City Center. By day, the covered shopping arcades along Kawaramachi and Shijo Street bring deal hunters and fashionistas out in droves to peruse the clothing, accessories, gifts, and home goods offerings. When it grows dark, the City Center is a hip spot for nightlife, alive with bars and clubs. A trendy culinary scene and an abundance of local watering holes give the Center its youthful vibrancy. In contrast, the quieter areas of the City Center seem a world away, shielded from noise by the foliage of the public gardens and zen spaces surrounding the area's shrines, castles, and the Imperial Palace. These ancient and sacred spots are seamlessly folded into the scenery, providing a respite from the energy of the city, but close enough to put you directly back onto the pulse of the city when you're ready.
Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Pool
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
Things to do
  • Restaurant
  • Bar/Lounge
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Shuttle Bus Service
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
The ANA Hotel Kyoto looks almost out of place with its modern exterior nestled amongst the sublime beauty and historic grandeur of Japan s old capital. This however belies the traditional hospitality and classic atmosphere to be experienced within her four walls. ... more   less 

Additional Information about ANA Crowne Plaza Kyoto

Address: Nijojo-mae, Horikawa-dori, Nakagyo-ku, Kyoto 604-0055, Kyoto Prefecture
Location: Japan > Kinki > Kyoto Prefecture > Kyoto > City Center , Kawaramachi / Karasuma / Shijo Omiya
Price Range: $114 - $299 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — ANA Crowne Plaza Kyoto 4*
Number of rooms: 291
Reservation Options:
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Also Known As:
Kyoto Ana Hotel
Ana Hotel Kyoto
Hotel Style:
#13 Luxury Hotel in Kyoto
#24 Family Hotel in Kyoto
#25 Business Hotel in Kyoto
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