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Four Seasons Hotel Kyoto

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445-3 Myohoin Maekawa-Cho, Higashiyama-Ku, Kyoto 605-0932 Kyoto Prefecture
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Traveler (1048)
Dining (169)
Room & Suite (18)

About

#33 of 549 hotels in Kyoto
Location
Cleanliness
Service
Value
Travelers' Choice 2019 Winner
Certificate of Excellence
Set at the foot of Higashiyama Mountain in Kyoto's district of temples, the hotel is a sanctuary of space minutes from the city's cultural treasures and the bustle of downtown with double-height windows throughout that frame the surrounding beauty through every season. You arrive through an alluring bamboo forest that leads to the sanctuary of an 800-year old pond garden “Shakusui-en” at its heart, a haven of quiet dignity, discreet expression and strong engagement with nature. Inspired by traditional artistry yet exhilaratingly contemporary the hotel is a modern window into the rich history of this ancient capital city. The hotel encompasses some of the city’s most spacious 110 guest rooms and 13 suites plus 57 hotel residences; four dining venues including a beautiful tea house in the garden; an exclusive spa and indoor pool; and a series of sophisticated meeting spaces, with a custom-designed chapel for weddings and other events.
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Property amenities
Paid public parking on-site
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Bar / lounge
Babysitting
Airport transportation
Business Center with Internet Access
Wifi
Fitness / spa locker rooms
Sauna
Hot tub
Indoor pool
Heated pool
Restaurant
Breakfast buffet
Taxi service
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
Spa
Facial treatments
Massage
Salon
24-hour security
Baggage storage
Concierge
Currency exchange
Newspaper
Non-smoking hotel
Butler service
Doorperson
24-hour front desk
Dry cleaning
Laundry service
Shoeshine
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Good to know
HOTEL CLASS
HOTEL STYLE
Luxury
Great View
Languages Spoken
English, Japanese
Hotel links
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Special Offer:Bed & Breakfast Offer
Hotel packages
801Reviews15Q+A69Room tips
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Popular mentions
The Four Seasons is a beautiful property with 5 star rooms and facilities and a gorgeous garden. They provide professional friendly customer service. The staff can’t do enough for us. The hotel is in a convenient location to visit sites.
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Response from FSKyoto, General Manager at Four Seasons Hotel Kyoto
Responded 1 week ago
Dear glenne20192019, Thank you very much for staying with us and taking the time to write this kind comment. I am thrilled to know that you thoroughly enjoyed our hotel experience and our team has taken excellent care of you. We hope Four Seasons Hotel Kyoto made you at home in this historic city’s most scenic district, close to many of Kyoto’s finest cultural assets – from the Kiyomizu-dera Temple to Kyoto National Museum, and Sanju-sangendo temple, a national treasure, all within an easy walk. I know that there are so many things to experience here in Kyoto, our Concierge is happy to assist you for your next journey when you return to unlock the authentic essence of today’s Kyoto. We look forward to welcoming you back to Four Seasons Hotel Kyoto. Yours sincerely, Alex Porteous General Manager
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+1
Yes the stay was expensive but - the rooms are truly the most beautiful and thoughtfully designed out of all the hotels we have seen, the view of the garden is gorgeous and we never got tired of it, the hotel is immaculately clean and spacious. We needed a converter for my Airwrap as it was running on different voltage and they brought it to us in under 5 minutes (amazed!), anything you request for (extra toiletries, coffee capsules etc) are brought very quickly to your room, housekeeping keeps it pristine twice a day (including thoughtfully folding your clothes/jackets!) The hotel is set in a quiet area of town but a quick 8-12 minute taxi drive gets you to wherever you want to go to in the main part of town, which we faithfully did twice a day for our meals/sightseeing. Staff are wonderful and warm all around - be it at reception welcoming you, at the gym or swimming pool for a workout, management/ GM greeting guests on a Saturday morning, an origami class given by patient Linh, and Shibuya who gave us recommendations on planning our day while we wait for transport! We also especially loved the big and well-equipped gym and pool that must require a lot of upkeep! Plan to be back in the near future!
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Response from FSKyoto, General Manager at Four Seasons Hotel Kyoto
Responded 1 week ago
Dear cinnamocrunch, Thank you very much for your recent stay and your wonderful feedback. I am thrilled to know that you have thoroughly enjoyed our hotel experience and our team has taken gracious care of you. I will make sure to share all the kind compliments to Linh, Shibuya, and our team. I am also delighted to hear that you have enjoyed our hotel room with the view of our 800-year-old Shakusui-en pond garden. Kyoto remains one of Japan's best-preserved historic cities, with intact palaces, gardens, 1600 Buddhist temples and 400 Shinto shrines, including 17 UNESCO World Heritage Sites. In such a city, Four Seasons Hotel Kyoto is located in Higashiyama district, which is one of the most preserved wards in Kyoto for almost a century. I hope you have enjoyed the authentic Japanese culture during your stay. We look forward to welcoming you back to Four Seasons Hotel Kyoto! Yours sincerely, Alex Porteous General Manager
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This is a beautiful hotel, and a no-smoking property, which was important to us. We were upgraded to a suite and had a good stay. Though it’s no surprise that a Four Seasons is expensive, this one seems to go a bit over the top. Part of the sticker shock comes from the huge taxes that are added onto the already high room rate (not the hotel’s fault, but be aware). The tea house is cute, but when we were there they had run out of “confections.” We decided against a $25 cup of tea. The property sits between a girl’s school (which we found endearing) and a temple that isn’t in the guidebooks, but is worth exploring. There are not a lot of restaurants or shops in the immediate area. (The fluffy pancakes at Cafe Arietty across the street are wonderful, though). Since the sights in Kyoto are spread out, we ended up taking (and often waiting for) a lot of taxis. The staff is young, some really friendly, some a little bit formal. All in all, a beautiful property, a little out of the way. Expect to pay top dollar for everything, but indisputably a first class hotel.
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Response from FSKyoto, General Manager at Four Seasons Hotel Kyoto
Responded Feb 29, 2020
Dear dha205, Thank you very much for your recent stay and your valuable feedback. I am happy to learn that you have enjoyed our hotel experience, especially our suite. However, I regret to hear that you felt our hotel is slightly far from the city and the pricing is expensive. Yet, please note that Kyoto remains one of Japan's best-preserved historic cities, with intact palaces, gardens, 1600 Buddhist temples and 400 Shinto shrines, including 17 UNESCO World Heritage Sites. In such a city, Four Seasons Hotel Kyoto is located in Higashiyama district, close to many of Kyoto’s finest cultural assets – from the Kiyomizu-dera Temple to Kyoto National Museum, and Sanju-sangendo temple, a national treasure, all within an easy walk. We hope you have taken advantage of the closeness to the beautiful historical destinations in Kyoto. We hope to welcome you back to Four Seasons Hotel Kyoto. Yours sincerely, Alex Porteous General Manager
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So relaxed. Totally refreshing. Winning staff. We can't say enough about this beautiful hotel and our experience there. The restaurant was wonderful - breakfast in particular amazing every day. Loved the pond out our window, the serene teahouse, the shrine on the path. Really terrific hotel.
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Response from FSKyoto, General Manager at Four Seasons Hotel Kyoto
Responded Feb 29, 2020
Dear mazalea2012, Thank you very much for your recent stay and your kind compliment. I am delighted to hear that you have thoroughly enjoyed our hotel experience and our team has taken excellent care of you. I am also happy to know that you have enjoyed our large selection of breakfast at the Brasserie with the view of our 800-year-old Shakusui-en pond garden. Kyoto is one of the few cities in the world with four distinct, highly photogenic seasons - each one framed by expansive windows of Four Seasons Hotel Kyoto. I also hope you have enjoyed walking around our 800-year-old historic Shakusui-en pond garden with seasonal flowers, as this Higashiyama ward used to be a favorite destination for the Imperial family (Taira clan) to enjoy cherry blossom viewing in the spring, summer lush green, harvest moon viewing in autumn, and snow and plum blossom season in winter. We hope to welcome you back to Four Seasons Hotel Kyoto in the near future. Yours sincerely, Alex Porteous General Manager
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Ok, this review is in the context of the price of the hotel. I stayed in a 2 bedroom suite during high season. The rate was around $4000 USD per night. So I suppose I expect a commensurate level of service. Overall it solid, but it was also nothing special. There is much hype about the xx hundred year old garden/lake. Whist it is pretty in some angles, most of the rooms have only oblique/restricted views of it. The nicest views appear reserved for the residence apartments, not hotel rooms. Staff service and attentiveness was inconsistent, certainly one did not get a sense of guests being warmly welcomed and made to feel special. The staff in the cafe were particularly unimpressive - unfriendly and unhelpful. Similarly service from some of the concierge and reception staff was just going through the motions, without any enthusiasm. A few times we were in the lobby / driveway obviously waiting for assistance, and staff just walked by without making an effort to greet us and ask how they could assist. Sorry, at this price level I expect to be impressed. I wasn't.
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Response from FSKyoto, General Manager at Four Seasons Hotel Kyoto
Responded Feb 12, 2020
Dear NGG-22, Thank you very much for your recent stay and your valuable feedback. I am sorry to know about your disappointment in our service, and I sincerely apologise for what you have experienced during your visit. Kindly reach out to me at alex.porteous@fourseasons.com so that I may know more about the details to improve better. Again, please accept my apology and let me know if I can be of any further assistance, now or in the future. We hope we have another chance to welcome you back to Four Seasons Hotel Kyoto in the near future. Yours sincerely, Alex Porteous General Manager
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PRICE RANGE
$836 - $2,489 (Based on Average Rates for a Standard Room)
LOCATION
JapanKinkiKyoto PrefectureKyoto
NUMBER OF ROOMS
180
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Frequently Asked Questions about Four Seasons Hotel Kyoto
Which popular attractions are close to Four Seasons Hotel Kyoto?
Nearby attractions include Sanjusangendo Temple (0.3 miles), Chishaku-in (0.1 miles), and Kimono Art Workshop Kyo-ya (0.2 miles).
What are some of the property amenities at Four Seasons Hotel Kyoto?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Four Seasons Hotel Kyoto?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at Four Seasons Hotel Kyoto?
Guests can enjoy an on-site restaurant and a lounge during their stay.
Is parking available at Four Seasons Hotel Kyoto?
Yes, paid public parking on-site is available to guests.
What are some restaurants close to Four Seasons Hotel Kyoto?
Conveniently located restaurants include Trattoria Sette, Ichikawaya Coffee, and Chasho Shimizu Ippoen Kyoto.
Are there opportunities to exercise at Four Seasons Hotel Kyoto?
Yes, guests have access to an indoor pool, a fitness center, and a sauna during their stay.
Does Four Seasons Hotel Kyoto have an airport shuttle?
Yes, Four Seasons Hotel Kyoto offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Four Seasons Hotel Kyoto?
Yes, dry cleaning and laundry service are offered to guests.
Does Four Seasons Hotel Kyoto offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Four Seasons Hotel Kyoto?
The staff speaks multiple languages, including English and Japanese.